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Information about our Insurance services
N J Bent
THE BYRE, LOWER HOOK FARM
HOOK
WOOTTON BASSETT
SWINDON
SN4 8EF
Our statutory status
The agency N J Bent is an appointed representative for
general insurance products and an introducer appointed
representative for life, pensions and investments of The
National Farmers Union Mutual Insurance Society Limited
(NFU Mutual) Tiddington Road, Stratford upon Avon,
Warwickshire, CV37 7BJ, which is authorised and regulated
by the Financial Services Authority. FSA registration
number 117664.
You can check this on the Financial Services Authority's
Register at www.fsa.gov.uk/register or by contacting the
FSA on 0845 606 1234.
About our general insurance services
We provide information and advice solely on NFU Mutual
products. We offer both advised and non-advised sales
depending upon the requirements of our customers.
• Advised Sales
Where you require advice we will assess your demands,
needs and suitability for the product we are offering.
Where you have received a recommendation, the Demands
and Needs statement in your policy documents will say so.
• Non Advised Sales
We will provide you with information on the product for you
to make your choice about how to proceed. We will not
make a recommendation to you. Where you have not
received a recommendation, the Demands and Needs
statement in your policy documents will say so.
For both advised and non advised sales, we will explain the
options available to you and answer questions you may
have on the cover, benefits, exclusions and limitations of
the policy.
When placing cover with NFU Mutual, we will be acting on
your behalf. When confirming cover with you, we will be
acting on behalf of NFU Mutual.
About our life insurance services
If you require advice on life, pensions and investments
products we can introduce you to an NFU Mutual Financial
Consultant who can carry out a financial planning review
with you.
What will I have to pay for your services?
You will not be charged a fee for our services.
Our remuneration for services to Commercial customers
We will be receiving a commission payment from NFU
Mutual with whom the insurance is placed. This amount will
be calculated as a percentage of the insurance premium
and the percentage has been contractually agreed with NFU
Mutual.
You are entitled at any time, to request information
regarding any commission which we have received as a
result of placing your insurance.
What do I do if I want to complain?
NFU Mutual strives to provide its customers with the highest
level of service. If you wish to make comments of any kind
about our service please contact N J Bent at the above
address.
If you are not satisfied with the way we have dealt
with your complaint, please write to:
The Customer Services Director, NFU Mutual,
Tiddington Road, Stratford upon Avon, Warwickshire,
CV37 7BJ.
In the unlikely event that you remain dissatisfied, the
Financial Ombudsman Service may be prepared to
review your complaint. You can find out more at
www.financial-ombudsman.org.uk or by calling
0845 080 1800.
Am I entitled to compensation?
NFU Mutual is covered by the Financial Services
Compensation Scheme (FSCS), which means that
you may be entitled to compensation from the
Scheme if we cannot meet our obligations. This
depends on the type of policy you have and the
circumstances of the claim.
You can find out more at www.fscs.org.uk or by
calling 020 7892 7300.