Phoenix Sky Harbor International Airport Security Badging Office

Phoenix Sky Harbor
International Airport
Security Badging Office
Company Information Manual
Revised July 2010

City of Phoenix Aviation Department - Security Badging Office
Table of Contents
Security Badging Office Location 3
Security Badging Office Hours 3
Security Badging Office Contact Information 3
Setting up your Company for Security Badging 4
Letter of Verification 4
Company Application 4
Documentation and/or Application Forms 4
Insurance 5
Authorized Signer 5
Notification of Criminal History Records Check and Security Threat Assessment 6
Badging Fees 6
IET Security and Airfield Drivers Training 7
Company Extensions/Special Access Requests 7
Tool Responsibility Forms 7
Escorts 8
Individual Escorts 8
Vehicle Escorts 8
Escort Ratios 9
Notice of Violation (NOV) 9
General 9
Enforcement 9
Hearings 9
Recurring Violations 10
Customs & Border Protection Access Clearance 10
Important Points to Remember 10
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City of Phoenix Aviation Department - Security Badging Office
Introduction
Welcome to Phoenix Sky Harbor International Airport. Your business needs at our airport will
require that some or all of your employees visibly display Airport Security Badges. Security
Badging Office personnel will make every effort to provide you with a pleasant experience while
you are going through the badging process. Through the Company Information Manual, we have
found that by providing you with current and/or updated information and answering some
frequently asked questions, you and your employees will be better prepared for the badging
process.
Security Badging Office Location
The Security Badging Office is located in the Airport Operations Building between Terminal 2
and Terminal 3. You may park in one of the designated spots in front of the Operations
Building. If you are attending a training class, please park in the Terminal 2 parking garage, and
bring in to class the parking ticket to be validated.
Enter the building through the main entrance and check in with the security guard in the front
lobby. The guard is here to assist you, and may be able to provide you with answers to some of
your basic questions. Our address is:
City of Phoenix Aviation Department
Security Badging Office
3300 East Sky Harbor Boulevard
Phoenix, Arizona 85034
Security Badging Office Hours
Monday - Friday................................................................................................. 8am until 5pm
The office is closed on weekends and city holidays.
Security Badging Office Contact Information
Email (Requests for General Information) security.badging@phoenix.gov
Front Office / General Questions (602) 273-2036
Office Fax Number (602) 273-2799
Badging Supervisor (602) 273-4323
Parking Office (602) 683-3615
Notice of Violations (602) 683-3651
Fingerprint Adjudication/Resolution (602) 273-4500
Airside / Landside Operations Supervisor (602) 273-2008 / 3326
Airport Communications Center (602) 273-3300
All Airport Emergencies (602) 273-3311
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City of Phoenix Aviation Department - Security Badging Office
Setting up your Company for Security Badging
Before any airport badge can be issued to an employee of a company, the company must first be
established with the airport through the Security Badging Office. The Security Badging Office
will require the following documents to get your company established in our system.
Letter of Verification
This document should come from the companies authorized signer that is sponsoring your
activity on the airport. The letter of verification must:
● be written on sponsor’s company letterhead
● indicate company’s scope of work at the airport
● provide detail of areas of the airport needing to be accessed
● indicate duration of contract to include expected start and completion date. Ongoing or open
ended contract completion dates is not acceptable and will require date of completion
● indicate whether or not the company will need the ability to drive vehicles on the airport
restricted areas – airside.
Company Application
In the same process as establishing the company with the Badging Office, the company must also
first designate an individual(s) as the Authorize Signer for the company. Authorized Signers will
be your company’s main point of contact for the Badging Office. These signers will also be the
only people who can authorize badges for employees with your company. You may wish to set
up more than one Authorized Signer to ensure you have adequate staff available to sign badge
applications. We will require each Authorized Signer to complete a Company Application. This
application must be completed either in the presence of a Notary Public or a Badging Office
Clerk.
Documentation and/or Application Forms
As this will apply to all applicants undergoing the badging process, applicants are to provide the
necessary documents to meet the federal and airport requirements. Applicants must satisfy the
documentation and/or identification requirements for:
● Criminal History Records Check Background (CHRC)
● Security Threat Assessment (STA)
● Airport Badge Applications Forms
Please ensure that you have all the required application forms and supporting documents during
the badging process. Having these documents and/or forms in hand will expedite the security
background checks and overall, the badge issuance process.
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City of Phoenix Aviation Department - Security Badging Office
Insurance
If your employees will be driving vehicles and/or motorized equipment in the restricted areas of
the airport (on the airfield), you will be required to provide the Security Badging Office with
proof of insurance. This insurance must:
● include actual policy numbers
● be in the amount of at least $5 million dollars. At least $1 million must be listed in
Automobile Liability. The remaining $4 million may be listed in Automobile Liability, Excess
Liability, or Umbrella Liability.
● The City of Phoenix Aviation Department must be listed as Additional Insured and as a
Certificate Holder.
The Certificate Holder address should be the same as the address listed on page three of this
document. Please refer to the Insurance Information Sheet for additional information.
Authorized Signer
It is your responsibility to ensure the Badging Office has received all of the above documentation
before you can proceed with fingerprinting your Authorized Signer(s). We are required to
submit all badge applicants and signers through a fingerprint-based Criminal History Record
Check (CHRC) and a Security Threat Assessment (STA) prior to issuing security badges. The
Authorized Signers should come in to the Security Badging Office during business hours to be
processed and fingerprinted. We typically receive CHRC and STA results within 5 business
days of the date the employee is fingerprinted.
Once CHRC and STA approvals are received and both SIDA and Authorized Signer Training
have been completed, Authorized Signer(s) will then be notified to continue the badging process
and obtain an airport issued identification media. Upon obtainment of the identification media
they are eligible to sign badge applications for the employees of the company. Authorized
Signer(s) have the option of obtaining a security credential in lieu of an airport security badge.
NOTE: CHRC fingerprint checks and STA’s are required for all badge applicants. Fees at the
prevailing rate are payable at the time of fingerprinting and are non-refundable. Once your
company is notified that an employee’s CHRC and STA check has been cleared, the employee
has 30 calendar days to complete the badging process. If the employee does not get their badge
within 30 days from the date they are notified, they will be required to start the fingerprinting
process over again, at an additional expense.
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City of Phoenix Aviation Department - Security Badging Office
Notification of Criminal History Records Check (CHRC) & Security Threat Assessment
(STA)
The Security Badging Office will notify a company representative when employees have cleared
the fingerprint-based Criminal History Records Check (CHRC) and Security Threat Assessment
(STA). Our preferred method of delivery notification is email, but you may also elect to receive
these notifications via telephone, or fax. If we are not advised otherwise, we will call the
company telephone number listed in the Authorized Signer section of the Badge Application.
Please contact the Badging Office Supervisor if you would like to change the way you are
notified.
Employees who have a criminal record may need to go through an adjudication process before
they will be eligible for a badge. The Badging Supervisor in charge of adjudication will notify
the employer and mail an official notification letter to the employee at the address provided to
our office on the badge application. The employee is responsible for contacting the Badging
Office at the number noted on the letter to resolve any outstanding issues. Due to confidentiality
and Transportation Security Administration (TSA) Regulations, the Badging Office can
not release any detailed information regarding the adjudication process. If an employee
clears the adjudication, the Badging Office will notify the company that the employee has
cleared the CHRC and STA process and may proceed with the training and/or badging.
Badging Fees
CHRC Fingerprint Fees/Initial Badge Fee
$32 per applicant
Initial STA fee
$7 per applicant
Initial Badge Control Fee
$50 per applicant
Renewal Badge Fee
$10 per applicant
Replacement Badge Fee
$10 per applicant
Lost / Stolen Badge Fee
$50/75/100 per occurrence
(In addition to above fees, lost/stolen badge applicants will also be charged a $10 replacement fee)
Training Classes
No Charge
Note: Certified Air Carriers that fingerprint their employees will be charged $12 which covers
the initial badge and STA fees and will be required to furnish the TSA approval code on the
application form.
Forms of payment that we accept include cash, personal check, Visa, Master-Card, Discover, and
American Express. Payment will not be accepted over the phone.
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City of Phoenix Aviation Department - Security Badging Office
IET Security and Airfield Drivers Training
Security Identification Display Area (SIDA) badge applicants (those who are required to have
unescorted access on the airfield) as well as authorized signers will be required to attend security
training prior to receiving their badge. Authorized Signers will also be required to attend
authorized signer training to review their signer responsibilities. Applicants who need to drive
vehicles and/or motorized equipment on the airfield will also be required to attend a drivers
training class. Employees may not attend training classes until they have successfully cleared
the CHRC fingerprint check and the Security Threat Assessment (STA). Once the company is
notified that an employee’s CHRC and STA check is complete, the company representative is to
advise the employee that they may attend training to get their badge. Please refer to the IET
Training Information Sheet for additional information on the training process.
Company Extensions/Special Access Requests
Once a company is set up with our office an initial six month badge will be issued to the
employees. After the first six month badge, badges will be issued through the company’s
contract completion date (identified in the letter of verification on file) or two years from date of
issuance (whichever is earliest). It is the responsibility of each applicant to know the expiration
date of his/her badge. The applicant has 30 days prior to expiration date to renew their badge. If
applicant comes in on the day the badge expires (date printed on badge) they will be required to
retake security classes before a renewal badge is issued. It is your, authorized signer,
responsibility to contact the company that is sponsoring your activity to request a letter of
extension if you have a need to be badged beyond your company’s current contract completion
date.
Acknowledgement of Responsibility
The Transportation Security Administration (TSA) has mandated that no prohibited objects be
allowed in the terminal areas beyond Security Checkpoints. These areas are in the passenger
concourses, and commonly referred to as “Sterile Areas.” Examples of prohibited items include:
knives, ice picks, razors, and basically any item that could be used as a weapon. A
comprehensive list of permitted and prohibited items can be found in the air traveler section of
the TSA website at http://www.tsa.gov/.
The TSA has granted exceptions for employees who are required to use tools in order to perform
essential job functions. These employees must complete a “Acknowledgement of Responsibility
– Prohibited Items and Tools in Terminal Concourses and Sterile Areas” form as a part of their
badging process. All employees should be made aware that prohibited tools must never be
processed through passenger security checkpoints. Employees must never leave tools
unattended or unsecured in these areas. Employees are to find alternate methods for bringing
tools into Sterile Areas. Please contact the Badging Office Supervisor or an Airside Operations
Supervisor if you have any questions regarding this tool policy.
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City of Phoenix Aviation Department - Security Badging Office
Escorts
Individual Escorts
Employees holding valid Airport Security Badges with escort privileges authorized by the
company may escort non-badged employees into restricted areas of Phoenix Sky Harbor
International Airport. The badged employee designated by the word “escort” on the back of their
badge, may only conduct an escort into areas where they are normally authorized unescorted
access. Escorts are authorized under the condition that the escort is conducted with the
knowledge of the employer and that the escorter has received approval from the employer.
Ultimately the employer must be aware of and approved the individuals to be escorted. The
badged employee is responsible for ensuring the escorted person is within their positive span of
control at all times. Sky Harbor Airport defines positive span of control to be a distance where
you visually see the person and can vocally control the person’s actions without the use of
amplification or electronic devices. You must wear your badge on your outer most garment
above your waist, and any other badged employee should be able to recognize that the escorted
person is within your span of control. You are responsible for the people you escort the entire
time they are in the restricted areas. You may transfer the responsibility of the escort to another
badged employee with escort privileges provided they verbally accept responsibility for the
escort.
Vehicle Escorts
Employees holding valid Airport Security Badges with escort privileges authorized by the
company and an Airfield Drivers Permit (ADP) endorsement are authorized to escort other
vehicles into the restricted areas of Phoenix Sky Harbor International Airport. The badged
employee may only conduct a vehicle escort into areas where they are normally authorized
unescorted access. Vehicle escorts into restricted areas are to be processed at one of the main
staffed vehicle gates. The driver of the escorted vehicle will be required to surrender their
unexpired US Driver’s License or Government Issued Identification, and will be issued an escort
“hat” for their vehicle which will designate which gate they will be accessing. The occupants of
the escorted vehicle will be required to show identification in the form of an unexpired US
Driver’s License or Government Issued Identification. Their vehicle will be inspected and they
will be allowed to follow the badged escort vehicle onto the airfield. The badged employee
providing the escort must brief the driver of the vehicle under escort of procedures for remaining
behind the escort vehicle at all times, and for communicating in emergency situations. The
badged driver of the escort vehicle is responsible for ensuring the vehicle they are escorting is
directly behind their vehicle at all times while on the airfield. Vehicle escorts shall always be a
tandem operation. A badged employee may not park their vehicle and drive the vehicle that is
under escort. All vehicles operating on the airfield are required to maintain vehicle automobile
liability coverage and be in compliance with vehicle logo and/or vehicle permit requirements.
Please contact the Airside Operations Supervisor to obtain approval for escorting buses, semi
trucks, high profile vehicles, wide vehicles, or for any other unusual circumstances.
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City of Phoenix Aviation Department - Security Badging Office
Escort Ratios
A badged employee should not escort more people and/or vehicles than they can maintain within
their span of control as defined above. If a vehicle is over length, the maximum number of
vehicles should be no more than two. Common sense should always prevail. Please contact the
on-duty Airside Supervisor to obtain approval for extenuating circumstances.
Escorts are only intended for personnel who have a short term or temporary need to access
restricted areas. Personnel who are under contract to perform work for a period of 10 days or
longer must process for security badges through the Badging Office.
Unless otherwise approved by the Deputy Aviation Director – Airport Operations or
his/her designee, an employee may not be escorted into any restricted area of Sky Harbor
International Airport if the employee has been issued a badge and:
• they do not have the badge in their immediate possession;
• their current badge is lost, stolen, or expired;
• their badge has been confiscated, suspended, or revoked due to the issuance of a
Notice of Violation or for any other matter.
Notice of Violation (NOV)
General
A Notice of Violation (NOV) may be issued to employees of your company for observed
violations of any rules, regulations, or laws governing safe and orderly conduct at the airport.
The Aviation Superintendent or his/her designated representatives are authorized to issue NOVs.
An NOV may be issued to an individual for a specific violation or to a company for a general
violation of rules when the violation can not be attributed to a specific individual, but it is
obvious someone in the organization committed it.
Enforcement
A copy of the Notice of Violation shall be given to the individual involved when possible. The
issuance of a Notice of Violation can result in immediate suspension of the violator’s airport
badge and access privileges at the discretion of the issuing officer.
Hearings
The Supervisor of the employee receiving the NOV must contact Airport Operations at the
number noted on the NOV form within 5 business days of the offense to set up an Administrative
Hearing. The employee and his or her Supervisor must attend the hearing. The appointed
Hearing Officer will issue a resolution to the offense at the hearing. Examples of resolutions
include, but are not limited to: written warnings, additional airport security or driver training, and
badge suspension or revocation.
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City of Phoenix Aviation Department - Security Badging Office
Recurring Violations
Violations will remain on an employee’s record for 24 months. Three security violations within
24 months, regardless of an employee’s company of employment, can result in revocation of
airport badging privileges at the discretion of the Hearing Officer. Depending on the severity of
the violation, the airport badge can be revoked or suspended for the first or second incident of
violation.
U.S. Department of Homeland Security – Customs & Border Protection Security Access
Clearance
If your job responsibility requires you to access a Federal Inspection Services (FIS) area,
aircraft deplaning and ramp area, and other restricted areas designated by the Customs &
Border Protection (CBP) Port Director, additional clearance is required by CBP. The CBP
application form must be submitted to the CBP for their review and to obtain approval to
receive the CBP icon on the badge. Once the CBP application is approved, the CBP
application is to be submitted along with the completed and signed badge application form.
Important Points to Remember
• Authorized signers must never sign a blank badge application. The top section should
always be completely filled out before the Authorized Signer reviews and signs it. For
security reasons, Security Badging Office Clerks have been instructed to confiscate and
destroy any application where only the Authorized Signer section is completed. Failure to
adhere to these rules may result in a Notice of Violation (NOV).
• The applicant must sign the application the same day or day after the dated signature of the
authorized signer.
• The application is valid for a period of 30 days after the date of both signatures.
• Federal Regulations require employees to notify the Security Badging Office if they are
convicted of a disqualifying crime within 24 hours of that conviction. TSAR 1542.209(l)
• Authorized Signers are responsible for ensuring that the Security Badging Office is
immediately notified regarding any change of an employee’s badge status, e.g. terminated,
lost, or stolen badges. If employee was issued a security controlled key, any instance where
the key is lost, stolen or the employee is no longer employed and has not returned the key,
these require immediate notification to the Security Badging Office.
• Security Badges and Keys are the property of the City of Phoenix Aviation Department.
Authorized Signers must ensure their employees return badges and keys to the Security
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City of Phoenix Aviation Department - Security Badging Office
Badging Office as soon as unescorted access is no longer required. Penalties may be
assessed for failure to return these items.
• Employees who are on extended leave; are terminated and rehired; or who let their badge
expire will be required to retake SIDA and/or Driver’s Training before we will reissue a
badge.
• Employees have 30 days to complete the badging process once we notify their employers
that their CHRC and STA results are approved. If the process is not completed in this
timeframe, the employee will need to be fingerprinted again, and will be subject to
additional fingerprint fees at the prevailing rate.
• Employees may only attend Security and Driver Training after they have been notified that
their CHRC and STA results are clear. Employees may only take each test once per
calendar day.
• Employees who let their badges expire (badges expire on the date printed on the badge)
must retake and successfully pass the SIDA, Sterile, Cart Driver and/or Airfield Drivers
Training and Fuel Handler Training as appropriate prior to being issued another badge.
This requirement may be waived on a case by case basis at the sole discretion of the
Superintendent, Airport Security or his/her designee.
• An employee’s CHRC results will remain valid as long as they are continuously employed.
Any employment gap longer than 30 days will require the employee to start the badging
process over again. This will include fingerprinting at the prevailing rate.
• Due to confidentiality, the City of Phoenix can not discuss an employee’s CHRC results
with the employer.
• Employees will be required to show two forms of identification when coming in to the
Security Badging Office. The first ID must be a valid, non-expired government issued
credential with a photo. The second ID can be anything that supports the first ID, such as a
Social Security card. (See the Security Threat Assessment List of Acceptable Documents)
Keep in mind that you will be required to present a valid non-expired state issued driver’s
license if you are applying for, or are renewing a badge with driver’s privileges.
• An original signed badge application must accompany any transaction for new, renewal, or
replacement badges. This demonstrates the company is aware of, and approves of the
employee receiving a new airport security badge.
• Remember when driving on the airfield – Aircraft always have the right of way.
Page 11 of 11 Revised July 2010