2004 Instructions for Form 1040 (ALL) - Supreme Law Firm

If you cannot find the answer to your question using one of the methods listed on page 7,
Calling the IRS
please call us for assistance at 1-800-829-1040. You will not be charged for the call unless
your phone company charges you for toll-free calls. Our normal hours of operation are
Monday through Friday from 7:00 a.m. to 10:00 p.m. local time. Beginning January 29,
2005, through April 9, 2005, assistance will also be available on Saturday from 10:00 a.m. to
3:00 p.m. local time. Assistance provided to callers from Alaska and Hawaii will be based on
the hours of operation in the Pacific time zone.
TIP
If you want to check the status of your 2004 refund, see Refund Information on
page 8.
If you are asking for an installment • Order tax forms and publications.
Before You Call
agreement to pay your tax, you will be • Find out what you owe.
asked for the highest amount you can pay
IRS representatives care about the quality each month and the date on which you can • Determine if we have adjusted your
of the service provided to you, our cus- pay it.
account or received payments you made.
tomer. You can help us provide accurate,
• Request a transcript of your tax return
complete answers to your questions by hav-
Evaluation of services provided. The IRS or account.
ing the following information available.
uses several methods to evaluate our tele- • Find out where to send your tax return
• The tax form, schedule, or notice to phone service. One method is to record or payment.
which your question relates.
telephone calls for quality purposes only. A
• Request more time to pay or set up a
• The facts about your particular situa- random sample of recorded calls is selected
tion. The answer to the same question often
monthly installment agreement.
for review through the quality assurance
varies from one taxpayer to another be- process. Other methods include listening to • Find out if you qualify for innocent
cause of differences in their age, income, live calls in progress and random selection spouse relief.
whether they can be claimed as a depen- of customers for participation in a customer
dent, etc.
satisfaction survey.
• The name of any IRS publication or
other source of information that you used to
Before You Hang Up
look for the answer.
If you do not fully understand the answer
To maintain your account security, you Making the Call you receive, or you feel our representative
may be asked for the following informa-
Call 1-800-829-1040 (for TTY/TDD help, may not fully understand your question,
tion, which you should also have available.
call 1-800-829-4059). Our menus allow our representative needs to know this. He
• Your social security number. callers with pulse or rotary dial telephones or she will be happy to take additional time
• The amount of refund and filing status to speak their responses when requested to to be sure your question is answered fully.
shown on your tax return.
do so. First, you will be provided a series of
• The “Caller ID Number” shown at the options that will request touch-tone responses.
If a touch-tone response is not retop
of any notice you received.
By law, you are responsible for paying
ceived, you will then hear a series of your share of federal income tax. If we
• Your personal identification number
options and be asked to speak your selec- should make an error in answering your
(PIN) if you have one.
tions. After your touch-tone or spoken re- question, you are still responsible for the
• Your date of birth.
sponse is received, the system will direct payment of the correct tax. Should this oc-
• The numbers in your street address. your call to the appropriate assistance. You cur, however, you will not be charged any
• Your ZIP code.
can do the following within the system. penalty.
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