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3. Hypotheticals<br />
At all relevant times, the franchise agreement states<br />
that the franchisor will provide an operations manual<br />
either in hard copy or electronically, in its sole<br />
discretion.<br />
The franchisees find that reversion to a paper form of<br />
ops manual has resulted in information and advice from<br />
the franchisor which is neither complete nor<br />
current. They complain about this to the franchisor,<br />
saying they want a return to the electronic manual, but<br />
the franchisor refuses. Has there been a failure of<br />
support by the franchisor?
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