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3. Hypotheticals<br />
The franchisor offers a 3-day 3<br />
training course to be<br />
offered at its head-office in Burlington, Ontario and also<br />
sets up a hotline for franchisees to call with questions.<br />
One of the franchisees (Zed) can't afford to travel to<br />
Burlington for training. Zed attempts to call the hotline<br />
but is faced with severe waiting times due to the fact<br />
that there is only one employee of the franchisor fielding<br />
calls. Eventually Zed's pressure cooker is destroyed due<br />
to operator negligence. Zed cannot afford a new<br />
pressure cooker and reverts to using his deep-fryer.<br />
As a result, the franchisor terminates the franchise<br />
agreement. The franchisee counters that the franchisor<br />
failed to provide adequate support.
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