Ghana Telecom Universitycollege List And Cvs Of Key - GTUC

GHANA TELECOM UNIVERSITY COLLEGE
LIST AND CVS OF KEY SENIOR MANAGEMENT POST HOLDERS
NO POSITION NAME
1. President Dr. Osei Darkwa
2. Vice President Dr. Robert Awuah Baffour
3. HOD, Faculty of IT Business Dr. Akwasi Ampofo-Twumasi
4. HOD, Telecom Engineering Dr. George K. Aggrey
5. HOD, Faculty of Informatics Dr. Franklin Asamoah-Baah
6. HOD, Computer Engineering Ing. Isaac Hanson
7. Coordinator, Graduate School Ing. Kwame Asiedu Owusu
8. Head, Finance Mr. William Sarfo
9. Head, Professional Development Miss Victoria Lamptey
10. Head, Reprography Miss Aba Crentsil
11. Head, HR Mr. John S. Quaisie
12. Head, IT Mr. Ernest V. Aikins
13. Head, Procurement Mr. Edward Kuditey
14. Head, Exams & Records Mr. Yaw Owusu Agyeman
15. Head, Library Ms. Afua Frempong-Kore
16. Head, Univ. & Int. Relations Mrs. Florence Onny
17. Head, Research & Consultancy Miss Abena Offe
18. Head, Property Mrs. Faustina Asiedu
19. Head, Procurement Mr. Edward Kuditey
20. Head, Admissions Mr. William Armah
21. Head Student Affairs Miss Evelyn Asiedu
22. Head, Security Lt. Col Ibrahim Mamah (Rtd)
23. Head, Audit Mrs. Victoria Amoah

Ghana Telecom University College
PMB-Tesano, Accra
Ghana-West Africa
Phone: + 233 20 200 5898 (Cell)
Phone: + 233 21 200618 (office)
KEY SENIOR MANAGEMENT POST HOLDERS
DR. OSEI K. DARKWA, PRESIDENT
E-mail: osei.darkwa@vodafone.com or odarkwa@yahoo.com
URL: http://www.gtuc.edu.gh
EDUCATION
1995 Ph.D. Social Policy, Washington
University in St. Louis, January 1995
1988-1990 Post-Graduate Studies in Sociology
University of Oslo-Norway
1986 B.A (Hons) Sociology
University of Ghana-Legon
CERTIFICATION
2004 (October) Commonwealth Association for Corporate Governance Certificate in
Corporate Governance
2000 (June) Microsoft Certified Systems Engineer (MCSE)
2000 (May) Cisco Certified Network Associate (CCNA)
1999 Microsoft Certified Professional
1999 Microsoft Certified Professional + I
ACADEMIC HONORS
1994 & 1992 (April) Recipient of the Mary Macleod Bethune Award from the Black Honors and
Awards Committee for leadership, service and scholastic achievement at
the 21st Annual W.E.B DuBois Honor and Award Banquet.

August 1990- 1995 Washington University Graduate School of Arts and Sciences
Fellowship
POSITION SINCE COLLEGE GRADUATION
2004 (November)- Present President, Ghana Telecom University College
2004-Jan-November Senior Lecturer, Ghana Institute of Management and Public
Administration (GIMPA).
2003-2004 Visiting Lecturer, University of Ghana School of Social Work
2000-2004 Independent IT and Management Consultant in Staff
Development, Website Development, Computer Hardware,
Network and Systems Design and Analysis
1995-2000 Founder and Director, GhaCLAD Computer Training School,
Chicago, IL, USA. Center provided training in computer hardware,
networking, system analysis, and numerous certification programs
(A+, Network+, CCNA, CCNP, CCIE, MCSE, OCP)
2000 Founder, Asante Akim Multipurpose Community Telecentre,
Patriensa, A/A, Ghana
1995-2002 (July) Assistant Professor, Jane Addams College of Social Work
1995-1998 Visiting Professor, GWB School of Social Work, Washington
University in St. Louis.
1996 (Spring) Visiting Lecturer, Rosary College (now Dominican University),
Oak Park, Illinois
TEACHING EXPERIENCE
2007-2008 Guest Lecturer at the University of Ghana School of Social Work. Taught
both undergraduate and graduate courses in Social Gerontology and
Contemporary Issues in Ghana
2006-2007 Guest Lecturer in Social Research, Ghana Institute of Management and
Public Administration (GIMPA), Accra.

2003-2004 Ghana Institute of Management and Public Administration (GIMPA),
Accra. Taught courses such as Electronic Commerce, Computer
Hardware, Management Information Systems, Research Methods, and
Computer Fundamentals
2000-2002 GhaCLAD Computer Training Center-Chicago, USA. Taught computer
courses leading to A+ Certification, Cisco Certified Network Associate
(CCNA), Certified Internet Webmaster (CIW), Microsoft Certified Systems
Engineer (MCSE), and Microsoft Office Suite.
2002 (Aug-Sept.) GhaCLAD Technology Camp-Accra. Taught computer courses such as
Multimedia Production, Microsoft Office Suite, The Internet, Website
Development, and Computer Networking.
1995-2002 University of Illinois at Chicago. Taught Social Work Research; Intergroup
Relations in a Multicultural Society; Social Welfare Policies and Services,
and Management Information Systems
1996 (Spring) Rosary College (now Dominican University), in River Forest, IL, USA.
Taught a course in Social Welfare Policies and Services.
1995 (Spring) Southern Illinois University in Edwardsville (SIUE)
Bachelor of Social Work Program. Instructor: Social Work Practice.
1993-1995 GWB Master of Social Work (MSW) Program.
Instructor: Human Diversity, Social Welfare Policies and Services and
Analysis of Practice.
1994-1995 University of Missouri-St. Louis Bachelor of Social
Work Program. Instructor: Social Welfare Policy and Human
Behavior in the Social Environment.
1993-1994 African Resource Center, St. Louis, Mo. Instructor: Introduction to
African Culture.
RESEARCH EXPERIENCE
2004 Non-motorized transportation and Rural Socio-Economic Development: A
case study of the santé Akim Multipurpose Telecentre Micro-lending
programme
2002-2003 African Immigrants Needs Assessment Project, Chicago
1997-2002 Solar-Powered Multipurpose Community Telecentre Project,
Ghana.
1999-2000 Ghana Telemedicine Project
1998-1999 The Caregiving Project, Chicago-USA

1996-1997 African American Welfare Reform Project. Contracted by the African
American Family Commission, Chicago.
1995 to 2000 Research Fellow, Midwest Latino Health Research, Training, and
Policy Center for Medical Treatment Effectiveness Program
(MEDTEP). Project Consultant and Reviewer
1993-1994 Research assistant under direction of Drs. Letha Chadiha, Enola
Proctor, and Nancy Morrow-Howell, Post Hospital Care for
African-American Elderly Study.
1991-1993 Research assistant under direction of Drs. Letha Chadiha, Enola
Proctor, and Nancy Morrow-Howell, Care Plan Study.
1991-1994 Research assistant under direction of Letha Chadiha, Ph.D.
African American Alzheimer's Awareness Project.
RESEARCH INTERESTS
Electronic Commerce
Management Information Systems
Technology in the Classroom
Distance Learning
International Education and Virtual Institution Building
Multipurpose Community Telecentres (MCTs)
International Social Development
RESEARCH GRANTS OBTAINED
Creating and Internet-Based Engineering Education for West Africa. With
the Massachusetts Institute of Technology and the Obafemi Awolowo
University, 2009. Planning Grant, US$50,000
Ministry of Manpower Development and Employment STEP Program
Grant for Youth Training in Computers, Multimedia Production, and Nonmotorized
transportation. November, 2003. $13,000
Information Technology & Distance Education Conference.
July, 2000. United State Agency for International Development. $10,000.

AWARDS RECEIVED
Relative Caregiving Project: Co-investigator with Nathan Linsk, James
Glesson, and Christopher Mitchell. Submitted to the Jane Addams College
of Social Work. Amount: $56,000 (July, 1998-June, 1999)
Information Technology & Distance Education Conference.
May, 1998. USAID. $12,000.
Processes Involved in Relative Caregiving: Principal Investigator with
Nathan Linsk, James Glesson, Hsieh Chang-Ming, Elizabeth Essex, and
Christopher Mitchell. Submitted to the Jane Addams College of Social
Work. Amount: $90,000.
Impact of Welfare Reform on Predominantly African American Welfare
Recipients. Funded by the African American Family Commission. $26,000
Boys To Men Evaluation Project: Amount: $8,000.
2007 Mo Ne Yo Tertiary Education Award for Excellence in ICT
PROFESSIONAL AND LEARNED SOCIETIES (MEMBERSHIP)
Engineers Without Borders
Inter-University Consortium for International Social Development
African Studies Association
African Gerontological Society
African Distance Education Association
CIVIC/VOLUNTARY ORGANIZATIONS
National President, Engineers Without Borders
Ghana Computer Literacy and Distance Education Incorporated
African Distance Education Group

UNIVERSITY-WIDE COMMITTEES
1998-2002 University Senate Representative
2000 (April) Intellectual Property Advisory Committee
VOLUNTEER EXPERIENCE
1997 & 2000 (July) Chair, International Planning Committee, Ghana Computer Literacy and
Distance Education Project.
1990-1992 (Winter) Volunteer at Grace and Peace Winter Homeless Shelter for
Homeless Single Mothers.
JANE ADDAMS COLLEGE OF SOCIAL WORK COMMITTEES
1999-2000 Search
1999-2000 Admissions
1997- Doctoral
1997- Human Behavior and the Social Environment
1996- Social Welfare Policies and Services
1996- Research Division
1997-1998 Minority Affairs
MANUSCRIPT REVIEW FOR REEREED JOURNALS
Journal of Social Service Review
African Studies Association
PROFESSIONAL CONSULTATION
FELLOWSHIP
African American Family Commission
Southtown Youth Programs
African United Methodist Church
World Bank InfoDev. Conference Scholarship Fund

NATIONAL COMMITTEES AND BOARDS
2007 Member, Information Technology Enabled Service Governing Council
2006 Board Member, Asante Akyem Rural Bank
2006 Board Member, Oakbrook Ghana Limited
PUBLICATIONS (Refereed Journal Articles Only)
Darkwa, O.K.; Ross, A.. (2004). Role of Multipurpose Community Telecentres in the socioeconomic
transformation of rural areas: A Case Study of Asante Akim Multipurpose Community
Telecentre. GIMPA Journal of Leadership, Management and Administration. 2 (1), 108-124
Darkwa, O.K.; Mazibuko, N.M. (2002). Population Aging and Its Impact on Elderly Welfare in
Africa. The International Journal of Aging and Human Development, 54 (2), 107-123.
Darkwa, O.K. Toward a comprehensive understanding of the needs of elderly Ghanaians. Ageing
International. October, 2001.
Darkwa, O.K. (2000). Walking the Last Mile. Multipurpose Community Telecentres and Service
Delivery in Rural Africa. Social Development Issues, 22 (2/3) 71-76.
Bonner, G., Darkwa, O.D. (2000) Autopsy decision making among African Americans. Journal of
Alzheimer’s and Related Disorders. May, 2000.
Darkwa, O.K., Eskow, S. (2000). Creating an African Virtual Community College: Prospects and
Challenges. First Monday, 1-9.
Darkwa, O.K. (2000). An exploratory survey on the application of telemedicine in Ghana. Journal
of Telemedicine and Telecare. 6, 1-7.
Darkwa, O.K. (2000). Social welfare in a global context, by James Midgley. A book review.
Journal of Social Services Research. 26, (3), 97-98.
Owen, W., Darkwa, O. (2000). Role of Multipurpose Community Telecentres in Accelerating
National Development in Ghana. First Monday (Peer-Reviewed Journal of the Internet). 1-9.
Darkwa, O.K., Mazibuko, F. (2000). Creating social work virtual learning communities in Africa.
The International Journal of Continuing Social Work Education, 3 (1), 15-24.
Darkwa, O.K., Mazibuko, F. (2000). Creating virtual learning communities in Africa: Prospects
and challenges. First Monday, 1-9.
Darkwa, O.K. (1999). Continuing social work education in an electronic age: The opportunities
and challenges facing social work educator in Ghana. The International Journal of Continuing
Social Work Education, 2 (1), 38-43.

Darkwa, O.K. (1999). Toward a national policy for the elderly in Ghana. Ageing International,
Summer, 31-45.
Darkwa, O. D. (1999). The elderly in rural Ghana: Health care needs and challenges Southern
African Journal of Gerontology, 8, 1, 19-22.
Herlan. P., Darkwa, O.K. (1999). Cultural relevancy of distance learning in Africa Distance
Education Report, November, 7-8.
Darkwa, O.K.; Herlan, P. (1999). Distance education as a new educational paradigm for
promoting higher education in Africa (Part I). Distance Education Report (May), 2-4.
Darkwa, O.K.; Herlan, P. (1999). Distance Education as a new educational paradigm for
promoting higher education in Africa (Part II). Distance Education Report (June), 2-4.
Chadiha, L., Morrow-Howell, N., Darkwa, O.K., Berg-Weger, M. (1998). Support systems of African
American family caregivers of elders with dementing illness. African American Research Perspectives.
Spring.9 104-114.
Proctor, E ,Chadiha, L.A., Morrow-Howell, N.,Chadiha, L., Darkwa, O.K., (1997). Physical and
cognitive impairment among chronically ill African American and White Elderly in home care
following hospital discharge. Medical Care, 35 (8), 782-791.
Darkwa, O.K. (1997) Reforming the Ghanaian social security system: Prospects and challenges.
Journal of Cross-Cultural Gerontology, 12 (2), 175-187.
Darkwa, O.K. (1997). Retirement policies and economic security for older people in Africa.
Southern African Journal of Gerontology, 6 (2), 32-26.
Chadiha, L.A., Proctor, E.K., Morrow-Howell, N., Darkwa, O.K. (1996). Religiosity and churchbased
assistance among chronically ill African-American and White Elderly. Journal of Religious
Gerontology, 10 (1), 17-36.
Rogge, M., Darkwa, O. (1996). Poverty and the Environment: An International Perspective for
Social Work Education". International Social Work . 39 (4) 395-409.
Chadiha, L.A., Enola Proctor., Morrow-Howell, N., Darkwa, O.K., Dore, P. (1995). “Post-hospital
home care for African-American and White elderly. The Gerontologist, 35 (2), 233-239.
Chadiha, L.A., Morrow-Howell, N., Darkwa, O.K., McGillick (1994). "Targeting the Black church
and clergy for disseminating knowledge about Alzheimer's Disease and caregivers supportive
services. American Journal of Alzheimer's Care, 9 (3), 17-20.
Book Chapter
Darkwa, O. K. (2006) Handbook of Social work in Health and Aging. Edited by Barbara Berkman
and Sarah D’Ambruoso. Pp. 967-972. Oxford University Press.
Work In Progress (Book Publication)
Darkwa, O.K. (in progress). Harnessing Information Communication Technology for the
Development of Africa.

PROFESSIONAL PRESENTATIONS
2008 eLearning, the New Educational Paradigm and the Promise of Open and
Distance Learning. Keynote address delivered at the 3 rd International
Conference on ICT for Development, Education and Training, Accra-
Ghana, May 28-30, 2008
2008 Access to Information: The Role of Librarians. Keynote address delivered
at the Committee of University Librarians and Their Deputies Annual
Conference, Winneba
2008 Role of Civil Societies in socio-economic development. Keynote Address
delivered during the launching of Engineers without Borders, January 12,
2008, Accra-Ghana.
2008 Increasing the Utilization of ICT in Tertiary Education and National
Development. Presentation at the 59 th Annual New Year School at the
University of Ghana, Legon. January 8
2007 Quality Teacher Education Through Open and Distance Learning: The
Next 50 Years and Beyond. Keynote Address delivered at the National
Teacher Education Conference and the Launching of Association of
Teacher Educators, May, 2007.
2007 Ghana At 50: ICT and the Next Fifty Years. Lecture Delivered at the British
Council, in Commemoration with Ghana’s 50 th Anniversary, May, 2007
2007 The Changing Role of Universities in the 21 st Century. Paper delivered at
the Ghana Telecom University College Seminar Series, November, 2007
2007 Telemedicine in Ghana. Cyberseries Organized by GINKS at Busy Internet,
June, 2007
2005 Distance Learning Workshop, Ghana Telecom Training Centre, March 17-
18.
2004 Creating Virtual Learning Communities in Africa, the GVCC Model, Ghana
Institute of Management and Public Administration (GIMPA), Accra-
Ghana, June 5, 2005.

2004 Social Security Reform in Ghana. Ghana Institute of Management and
Public Administration (GIMPA), Accra-Ghana, August 10, 2005.
2003 Role of Information Communications Technology in Accelerating
Development in Africa. Mickinley High School, Niagara Falls, USA, Feb.
17-19, 2003.
2002 Global Education, Distance Learning, and Alternative Energy. African
American Museum, Cleveland, OH, July 26-29.
2000 Harnessing the Power of Information Technology for Education, Health,
and Social Development in Africa. Keynote address presented at the
Ghana Computer Literacy and Distance Education Conference, Accra-
Ghana, July 26-29.
2000 Multipurpose Community Telecentres and Rural Socio-Economic
Development in Africa. Paper presented at the COMMSPHERE
Conference, IIT, Madras-India, February 29-March 2, 2000.
2000 Role of Multipurpose Community Telecentres (MCT) in Delivering
Services to the Elderly in Rural Africa: The Asante Akim MCT. Paper
presented at the Global Aging Conference, Charleston, West Virginia,
June 7-11, 2000.
1999 "Walking the Last Mile":Multipurpose Community Telecentres and Rural
Service Delivery in Africa. Paper presented at the African Telemedicine
Conference, Nairobi, Kenya, February 19, 1999.
1998 Multipurpose Community Telecentres and Rural Service Delivery in
Africa. Paper presented at the Association for the Advancement of
Computing in Education Conference, Orlando-Florida, November 7-13.
1998 Using Multipurpose Community Telecentres to Provide Services to Rural
Women in Africa. Paper presented at the Second International
Conference on Women in Africa and the African Diaspora: Health &
Human Rights, Indiana University-
Purdue University at Indianapolis, October 23-27.

1998 AIDS Among African and African American Women: Towards a
Comprehensive Understanding of the Underlying Structural, Cultural, and
Biological Factors. Paper presented at the Second International
Conference on Women in Africa and the African Diaspora: Health &
Human Rights, Indiana University-
Purdue University at Indianapolis, October 23-27. Presented with Dr.
Dorie Gilbert-Martinez.
1998 AIDS Prevention Among African women: The Role of Women’s
Organizations, Traditional Rulers, and Traditional Healers in Creating a
Comprehensive Community-based AIDS Education and Prevention
Program. Paper presented at the Second International Conference on
Women in Africa and the African Diaspora: Health & Human Rights,
Indiana University-Purdue University at Indianapolis, October 23-27.
Presented with Dr. Dorie Gilbert-Martinez.
1998 Social Work Education in an Electronic Age: The Experience of African
Universities. Paper presented in connection with the 40 th anniversary
celebration of social work education in Ghana, May 27, 1998, Great Hall.
1998 Social Work Education in an Electronic Age: The Opportunities and
Challenges Confronting Social Work Educators in Ghana. Paper presented
in connection with the 40 th anniversary celebration of social work
education in Ghana, May 27, 1998, Great Hall.
1997 Illness Behavior Among Elderly Africans in Chicago. Paper
presented at the Illinois Alliance for Aging Gerontology Certificate
Program. October 10, 1997, at The Palmer House Hilton.
1997 Retirement Policies and Economic Security for the Elderly in
Africa. Paper presented at the International Federation on
Aging Conference in Durban, South Africa. October 21, 1997.
1997 Long-Term Care Service Needs Among Older Africans. Paper
presented at the International Federation on Aging Conference
in Durban, South Africa. October 20, 1997.
1993 Paper presented at the Council on Social Work Education
Conference, Atlanta. “ Poverty and the Environment: An

International Perspective for Social Work Education". March 5,
1993, Atlanta, GA.
IT AND MANAGEMENT TRAINING PROGRAMS ORGANIZED
Corporate Governance and Leadership Development Lecture, GIMPA-Accra, October 6, 2004
Training in Management and Key Business Skills. Boys to Men Project, Chicago, February, 2001
Managing Diversity in the Workplace, Univ. of Illinois Jane Addams College of Social Work,
March 1998
COMPUTER SOFTWARE SKILLS
SPSS (Version 11), FrontPage 2002, Dreamweaver 3/4, Microsoft Office Suite (MS Access
2000/XP, MS Word 2000/XP, MS Excel 2000/XP, MS PowerPoint/XP, Cisco Internetworking,
LANs, WANs, PC Hardware, Various proprietary software.
MEDIA PROJECTS
2006 (May-Present) Weekly Columnist, ICT World, Ghanaian Times
2002 (July) Guest, ABC Television, Chicago. Bill Campbell Show to talk about
GhaCLAD Technology Camp, 2002. July, 2002.
2002 (August) Guest, National Public Radio, Chicago. Interview with Jerome
McDonald to talk about Sustainable Development in Africa.
August, 2002.
2002 (May) Guest, National Public Radio, Chicago. Interview with Jerome
McDonald to talk about Asante Akim Multipurpose Community
Telecentre. May, 2002.
2001 (January) Guest, Ghana Broadcasting Corporation Television Ghanaian
Professionals Abroad Program to talk about Ghana Computer
Literacy and Distance Education, Incorporated Technology
Initiatives in Ghana, January 20, 2001.
2000 (January) Guest, Ghana Broadcasting Corporation Television Public Concern
Show to talk about International Education & Multipurpose
Community Telecentres, January 18, 2000.
1999 (October 17) Guest, Ghana Broadcasting Corporation Television Breakfast
Show to talk about Distance Education. October 17, 1999.

Referees
Professor Letha Chadiha
School of Social Work
University of Michigan
Ann Arbor
Professor Enola Proctor
GWB School of Social Work
Washington University
St. Louis, Mo
Professor Christine Hairston
Jane Addams College of Social Work
University of Illinois at Chicago
Chicago, Illinois

Robert A. Baffour, Ph.D.
PMB 100, Tesano, Accra.
Phone 021-200602 (o), 020-954-8028 (c)
Email: rabaffour@yahoo.com/rbaffour@gtuc.edu.gh
CURRENT POSITION
Vice President, Ghana Telecom University College, Accra, Ghana. 2009-Present
PREVIOUS POSITIONS/EMPLOYMENTS
� Associate Professor in Civil Engineering Technology, Southern Polytechnic State
University, Marietta, GA 30060, USA. Coordinator of Transportation Engineering
Courses. 2007-2008
� Consulting Engineer, Project Manager and Director of Surveying/Transportation
Engineering Services, CERM, Atlanta, GA, 2007-2009
� Eminent Scholar in Geographic Information Sciences and Engineering, Gainesville State
College, Gainesville, GA. July 2006- June 2007
� Associate Professor of Engineering. Department of Engineering, Clark Atlanta University,
Atlanta, GA. Division of Civil Engineering June 2002- 2006
� Director-GIS Laboratory, Clark Atlanta University June 2002-2006
� Associate Director-Computation and Modeling Laboratory. Clark Atlanta University June
2002-2006
� Visiting Professor, Department of Engineering, Clark Atlanta University, Atlanta, GA.
Major responsibilities included the application of Geographic Information System (GIS)
and Global Positioning System (GPS) in teaching and research. Key teaching and
research areas were Transportation Engineering and Planning and Environmental
related fields June 2001-June 2002
� Managing Director. Ward Global Enterprises, Ghana Limited. September 1999- April
2001
� Visiting Professor (Research), Center for Environmental Policy, Education and Research
(CEPER), Clark Atlanta University, Atlanta, GA. Most of the researches focused on
environmental policy issues using GIS technology May 1998- August 1998
� Assistant Professor, Civil Engineering and Construction, Bradley University,
Peoria, IL. Taught courses in Civil and Construction Engineering and also did numerous
researches in the area of Civil and Transportation engineering September 1997 -May
1997
� Summer Research Associate: Center for Theoretical Studies of Physical Systems, Clark
Atlanta University, Atlanta, GA. Developed a GIS based application to study vehicle
emissions in the Atlanta metro area. Also instructed students in the Summer
Transportation Institute on the use of modern technology to collect and analyze
transportation data. June 1996 – June 1998

� Instructor, Atlanta Technical College, Atlanta, GA. , Taught basic Math to college
student. Spring 1996
� Teaching and Research Assistant, Georgia Institute of Technology, Atlanta, GA August
1993- September 1997
� Teaching and Research Assistant, Iowa State University, Ames, Iowa August 1991-June
1993
EDUCATION AND TRAINING
� Ph.D. Civil Engineering: Georgia Institute of Technology, Atlanta, GA 3033 Minor in
Statistics/Geographic Information Systems, September 1997
� MS. Civil Engineering: Georgia Institute of Technology, Atlanta, GA 30332 September
1995
� MS. Civil Engineering: Iowa State University, Ames, IA, 50510 May 1993
� MBA (Uncompleted): Maharishi School of Management, Fairfield, IA, 50554 June 1991
� German Language: University of Dortmund, Dortmund, Germany September 1990
� B.S.(Honors) Geodetic Engineering: University of Science. & Technology, Ghana October
1989
COURSES TAUGHT IN THE LAST TEN YEARS
Course Title Level
Research Methods/Statistics Graduate
Computer Practices in Civil Eng. Undergraduate
Transportation network Design Undergraduate
Transportation Systems Undergraduate
Transportation Engineering Undergraduate
Advanced Transportation Engineering Graduate
Geotechnical Engineering Undergraduate

Geotechnical Engineering Laboratory Undergraduate
Surveying Engineering Undergraduate
Advance GPS Graduate
AutoCAD Undergraduate
Introduction to Engineering Undergraduate
Introduction to Engineering Laboratory Undergraduate
Overview of Systems Science Graduate
Spatial Data Acquisition Methods Undergraduate
Geographic Information System (GIS) Undergraduate
Global (Satellite) Positioning System Undergraduate
FUNDED RESEARCH IN THE LAST TEN YEARS
Research Sponsor: National Science Foundation (NSF)
Project Title: NSF RISE.
Amount: $999,990
Date: September 2003-2006
Co-Principal Investigator: Robert A. Baffour
Research Sponsor: Army High Performance Computing Research Center (AHPCRC)-USDOD.
Project Title: Development of complex 3D Terrain City model for Atlanta and
Chicago for High Performance Computational Fluid Dynamics (CFD)
Chemical/Biological contaminants dispersion simulation using GIS data.
Amount: $46,000
Date: January 2002- December 2003
Principal Investigator: Robert A. Baffour
Research Sponsor: Army High Performance Computing Research Center (AHPCRC)-USDOD.
Project Title: Development of complex 3D Terrain City model for Oklahoma
City for High Performance CFD Chemical/Biological contaminants dispersion
simulation using GIS data.
Amount: $45,000
Date: January 2003- December 2004

Principal Investigator: Robert A. Baffour
Research Sponsor: Army High Performance Computing Research Center (AHPCRC)-USDOD.
Project Title: Development of complex 3D Terrain City model for
Washington DC for High Performance CFD Chemical/Biological contaminants
dispersion simulation using GIS data.
Amount: $25,000
Date: January 2004- December 2005
Principal Investigator: Robert A. Baffour
Research Sponsor: NASA Space Grant/Fellowship Consortium
Project Title: Applications of Light Detection and Ranging ( LIDAR) and Radio
Detection and Ranging (RADAR) remote sensing technologies in Geographic
Information System (GIS) and Engineering.
Amount: $10,000
Date: June 2001- October 2001
Faculty Advisor: Robert A. Baffour
Research Sponsor: Department of Energy (DOE)
Project Title: Evaluating the Applications of GIS at the Department of
Energy’s (DOE) Savannah River Site (SRS) Facility.
Amount: $12,000
Date: June 2001- December 2001
Principal Investigator: Robert A. Baffour
Project Sponsor: The Atlanta Regional Commission (ARC)
Project Title: Updating Community Facilities Database to support City
planning initiatives using GPS and GIS.
Amount: $5,000
Date: June 2001- August 2001
Principal Investigator: Robert A. Baffour
Project Sponsor: The Atlanta Regional Commission (ARC)
Project Title: Developing a database of Georgia Historical markers in support
of City planning initiatives using GPS and GIS.
Amount: $5,000
Date: July 2002- August 2002
Principal Investigator: Robert A. Baffour

Research Sponsor: United States Housing and Urban Development (HUD)
Project Title: Clark Atlanta University Neighborhood Initiative Program
Amount: $18,000 (My Sectional Budget)
Date: November 2001- January 2002
Faculty Advisor: Robert A. Baffour
Research Sponsor: DOE
Project Title: Developing a data conversion software for GIS process
automation at the Savannah River Site (SRS).
Amount: $51,000
Date: October 2001- September 2002
Principal Investigator: Robert A. Baffour
Research Sponsor: Federal Highway Administration (FHWA)
Project Title: Studying the effect of the Endangered Species Act (ESA) on
Highway Projects.
Amount: $30,000
Date: October 2002-September 2003
Principal Investigator: Robert A. Baffour
Research Sponsor: Science Applications International Corporation (SAIC)
Project Title: 3D Terrain Modeling Requirements In Support of One Tactical
Engagement Simulation System (OneTESS)
Amount: $19,000
Date: October 2003- February 2004
Principal Investigator: Robert A. Baffour
PUBLICATIONS/PRESENTATIONS
1. R. Baffour, Marcus Reese, Chris Davis, “QA/QC to assess storm water
infrastructure”. Proceedings, ESRI GIS user conference, San Diego, CA, USA, July
2009.
2. R. Baffour, A. Ji, S. Aliabadi, “Developing Complex 3D Terrain Models for CFD
Based Contaminant Dispersion Simulation Using Multi-Agency GIS Data. ”, the
8th Annual George Mason University Workshop on Atmospheric Transport and
Dispersion Modeling, George Mason University (GMU), Fairfax, Virginia from July
June 17-18, 2004.

3. R. Baffour, Integrating GIS and GPS to showcase Endangered Species and
Transportation Initiatives in Georgia, Proceedings, International Conference on
Ecology and Transportation, Lake Placid, N.Y. August, 2003.
4. R. Baffour, J. Bohn, P. DiGirolamo, J. Cleaves, K. Russell, Multi-method Approach
to Geocoding Point Features in GIS, Proceedings, ESRI GIS user conference, San
Diego, CA, July 2003.
5. J. Abedi, R. Baffour, B. Zellars, A. Ji, M. Watts, A. Fuller, K. Ford, K. Bota, I.
Osemwengie, A. Johnson and S. Aliabadi, “Large Scale Simulation of Chem/Bio
Dispersion in Urban Areas for Homeland Security” Abstract of the 7th U.S.
National Congress on Computational Mechanics (USNCCM7), Sandia National
Laboratories, Albuquerque, New Mexico, July 27-31, 2003.
6. S. Aliabadi, A. Johnson, J. Abedi, and R. Baffour, “Simulation of Dispersion of
Chemical and Biological Aerosols in Battlefields and Urban Areas on the Cray X1”
Abstract of the User Group Conference 2003, UGC2003, Bellevue, Washington,
June 9-13, 2003.
7. R. Baffour, S. Aliabadi, J. Abedi, A. Ji, M. Watts, A. Fuller, K. Bota, N. Regina and
A. Johnson, “Large Scale Simulations of Contaminant Dispersions in Urban Area”,
the 7th Annual George Mason University Workshop on Atmospheric Transport
and Dispersion Modeling, George Mason University (GMU), Fairfax, Virginia from
June 17-18, 2003.
8. S. Aliabadi, R. Baffour, J. Abedi, B. Zellars, A. Ji, M. Watts, A. Fuller, K. Ford, K. K.
K. Bota, I. Osemwengie and A. Johnson, “Contaminant Dispersion Simulations for
Home Land Security”, Proceeding of Finite Element in Flow Problems ’03, Meijo
University, Nagoya, Japan, April 2-4, 2003.
9. R. Baffour and A. Abatan, Developing an Underground Infrastructure
Management System Using GPR, GPS and GIS. Proceedings of the International
Association of Science and Technology for Development Conference on
Information and Knowledge Sharing, St. Thomas, US Virgin Islands, November
2002.
10. A. Amekudzi, and R. Baffour, Using Remote Sensing, Image Processing and GIS
Techniques for Transportation Infrastructure and Environmental Capital Asset
Management, Proceedings of the 7th International Conference on the

Applications of Advanced Technologies in Transportation, Cambridge, MA,
August 2002.
11. R. Baffour, Collecting Roadway Cross Slope Data Using Multi-Antenna-Single
Receiver GPS Configuration, Proceedings, Advance Technologies in
Transportation Conference, Cambridge, MA, August 2002.
12. R. Baffour. Geographic Information System: A Powerful Community Tool. Housing
Matters conference, Clark Atlanta University’s Neighborhood Initiatives Program,
Atlanta, June 2002.
13. R. Baffour, GPS: A tool for data collection, presented to faculty and students of
the Department of Geography and the Center for Remote Sensing and GIS,
University of Ghana, Accra, Ghana, March 2001.
14. W. Sarasua, R. Baffour, M. Foley, and C. Byars. Design and Development of a Bus
Stop Inventory to support an Intelligent Transportation System: The MARTA
Experience, Journal of Public Transportation, 1998.
15. R. Baffour, Kinematic determination of highway geometric parameters by
Attitude GPS, Ph.D. Thesis, Georgia Institute of Technology. Atlanta, GA, USA.
1997.
16. R. Baffour, W. Sarasua, K. Dixon, W. Bachman, and R. Guensler Global
Positioning System with an Attitude: Method for Collecting Roadway Grade and
Superelevation Data; Transportation Research Record; Number 1592; pp. 144-
150; Transportation Research Board; Washington, DC. 1997.
17. R. Baffour, W. Sarasua, K. Dixon, and W. Bachman. GPS with an Attitude.
Proceedings of the AASHTO GIS-T Symposium. Kansas City, MO. 1996.
18. R. Baffour, W. Sarasua, W. Bachman, R. Guensler, Use of GPS and GIS to
Incorporate Grade and vehicle location into Transportation Air Quality modeling;
Proceedings of the sixth CRC On Road vehicle Emissions Workshop: San Diego,
CA; 1996.
19. J. Xudong, W. Sarasua, W. Bachman, R. Baffour, and S. Kimbrough; Using
Dynamic GIS to Visualize and Analyze Mobile Source Emissions; Proceedings of
the AASHTO GIS-T Symposium; Kansas City, MO; 1996.

20. W. Sarasua, R. Baffour, W. Bachman. Marta's Intelligent Transportation System:
A showcase of the 1996 Olympic Games. National Conference-GIS in Transit;
Tampa, Florida, 1995.
21. R. Baffour, Development of a GIS for Environmental studies
on the Beer Creek Watershed in Roland, IA. Masters Thesis, Iowa State
University, 1993.
PROJECTS/REPORTS
1. R. Baffour, Complex 3D Terrain Model development for Washington DC, for CFD
Contaminant Dispersion Simulation. Project Report Submitted under the Clark Atlanta
University contract with the Army High Performance Computing Research Center
(AHPCRC) December 2005.
2. R. Baffour, Complex 3D Terrain Model development for Oklahoma City for CFD
Contaminant Dispersion Simulation. Project Report Submitted under the Clark Atlanta
University contract with the Army High Performance Computing Research Center
(AHPCRC) December 2004.
3. R. Baffour, 3D Terrain Modeling Requirements In Support of One Tactical Engagement
Simulation System (OneTESS). Project Report Submitted Under the Clark Atlanta
University contract with Science Applications International Corporation (SAIC),
document No. WSG-N61339-00-D-0710/020/PMO, 2004.
4. R. Baffour, Complex 3D Terrain Model development for Atlanta and Chicago for CFD
Contaminant Dispersion Simulation. Project Report Submitted under the Clark Atlanta
University contract with the Army High Performance Computing Research Center
(AHPCRC) December 2003.
5. R. Baffour, Developing an Applications Notebook of NASA’s RADAR and LIDAR Data.
Report Submitted to NASA Space Grant/Fellowship Consortium, Clark Atlanta University,
Atlanta, May 2002.
6. R. Baffour. Geographic Information System (GIS) Applications to support DOE’s
Environmental Management Activities at the Savannah River Site (SRS). Project Report
Submitted Under the Clark Atlanta University Component of Cooperative Agreement #
DE-FC04-90AL 66158, 2002.

7. R. Baffour, and A. Amekuzdi. Transportation Initiative to Shape Ghana’s Transportation
Agenda for the 21 st Century. White paper submitted to the Vice President of the
Republic of Ghana, October 2001.
8. H. Adeyemi, M. Danjaji, R. Baffour, R. Jakokes, and L. Taylor. Army Archival Image
Analysis. Project report submitted to the U.S. Army Construction Engineering Research
Laboratory (USCERL) by the Center for Environmental Policy, Education and Research,
Clark Atlanta University, Atlanta, GA. 2000.
9. R. Baffour, Analyzing the transportation issues of the Federal welfare to work initiative
by GIS. A Caterpillar fellowship project. Bradley University, Peoria, IL. 2000.
10. H. Adeyemi, R. Baffour. The use of GIS to monitor Regional Surface Water quality
around the Fort Benning military installation - Project report submitted to the Army
Environmental policy Institute (AEPI) by the Center for Environmental Policy, Education
and Research, Clark Atlanta University, Atlanta GA. 1999.
11. R. Baffour, Using GIS to determine Historically Underutilized Business Zones
(HUBZONES) for supplier acquisition at the Caterpillar Inc. A project conducted for
Caterpillar Inc, Peoria, IL. Bradley University, Peoria IL, 1999.
12. H. Adeyemi, R. Baffour, Use of GIS to determine the effect of military training on
selected endangered species at the Fort Benning Air Force Base, GA. - Project report
submitted to the Army Environmental Policy Institute (AEPI) by the Center for
Environmental Policy, Education and Research, Clark Atlanta University, Atlanta GA.
1998.
13. R. Baffour, Using GIS to visualize mobile source emission in the Atlanta Metropolitan
area. Center for Theoretical Studies of Physical Systems (CTSPS), Clark Atlanta
University, Atlanta, GA. 1998.
WORKSHOPS/SEMINARS
1. The application of Geographic Information System in Transportation, Clark Atlanta
University Summer Transportation Institute, Clark Atlanta University, Atlanta, June
2002.
2. The Applications of Global Positioning System in Transportation, Clark Atlanta University
Summer Transportation Institute, Clark Atlanta University, Atlanta, June 2002.

3. Introduction to Geographic Information System, Workshop conducted for Faculty,
Students and Community leaders involved in the Clark Atlanta University Neighborhood
Initiative Program, Clark Atlanta University, November 2001-January 2002.
4. Hands on Application of Geographic Information System, Workshop conducted for
Faculty, Students and Community leaders involved in the Clark Atlanta University
Neighborhood Initiative Program, Clark Atlanta University, November 2001-January
2002.
5. Introduction/Application of Global Positioning System, Workshop conducted for Faculty,
Students and Community leaders involved in the Clark Atlanta University Neighborhood
Initiative Program, Clark Atlanta University, November 2001-January 2002.
6. Using Geographic Information System and Global Positioning System in Engineering
Research and Education, Engineering seminar series, Clark Atlanta University, Atlanta,
November 2001.
7. The Planning and Design of Highways, Clark Atlanta University Summer Transportation
Institute, Clark Atlanta University, Atlanta, June 2001.
8. The Use of GIS/GPS in Transportation, Clark Atlanta University Summer Transportation
Institute, Clark Atlanta University, Atlanta, June 1998.
9. The use of GIS/GPS in Transportation, Clark Atlanta University Summer Transportation
Institute, Clark Atlanta University, Atlanta June 1997.
OTHER PUBLICATIONS (NON TECHNICAL):
1. R. Baffour. Computational Analysis of Present Value of Vehicles Valuation of
Government Officials Leaving Office. The Ghanaian Chronicle, Accra, Ghana, Pg 3,
February 20-21, 2001.
2. R. Baffour. What President Kuffour (Ghana Present, 2001-) should do in his first 100 days in
office. The Ghanaian Chronicle, Accra, Ghana, Pg 3, January 30-31, 2001.
3. R. Baffour. What Pushes the Kids Unto the ‘Dog-Chains’ Market? The Ghanaian Chronicle,
Accra, Ghana, Pg 1, July 10-11, 2000.

4. R. Baffour. Solving the Traffic Congestion problem in the City of Accra. The Daily Graphic, Accra,
Ghana, May 2000.
AWARDS/NOMINATIONS
o Certificate of Appreciation, Clark Atlanta University Neighborhood Initiatives
Program November 2002.
o Caterpillar Research Fellow, Bradley University, Peoria, IL May 1999 – February
2000
o Nominated for best educator of the Year, Peoria Black Chamber of Commerce,
Peoria IL August 1998.
o Nominated for outstanding Faculty of the Department. Civil Engineering and
Construction. Bradley University, Peoria, IL November 1998.
o Graduate student scholarship, Georgia Institute of Technology, Atlanta, GA
August 1993- September 1997.
o Graduate student scholarship, Iowa State University, Ames, Iowa August 1991-
May 1993.
o Graduate fellowship, Maharishi School of Management, Fairfield, Iowa
September 1990- June 1991.
o German Government Tuition scholarship, University of Dortmund, Germany
November 1989-September 1990.
o Ghana Government College Scholarship, University of Science and Technology
October 1985-November 1989.
o Ghana Government Sixth Form Scholarship, Pope John Secondary School
September 1982- August 1994.
o Adansi District Scholarships, New Edubiase Secondary School 1977-1982.
o Cocoa Marketing Board Scholarships, New Edubiase Secondary School 1977-
1982.

PROFESSIONAL MEMBERSHIPS
� Member of the Institute of Transportation Engineers (ITE).
� Member of the American Society of Civil Engineers (ASCE).

PROFILE
DR. AKWASI AMPOFO TWUMASI
MCMI,MBA,PhD(London),MIFC(USA & CANADA)
Dr. Twumasi holds a combined PhD degree in Finance & Administration from the London
Institute of Technology and Research, an affiliate of Stamford University in the USA (2001). He
possesses double masters degree in Finance from the University of Lincoln in London and
Stamford University- 1997&1998 respectively. Professionally, he qualified as a chartered
member of the British Chartered Institute of Management and was admitted into membership
of the Institute of Financial Consultant in Canada (1999&2002). Akwasi is also an accountant by
profession, having worked with the Internal Revenue Service (IRS) from 1990 to January, 2009
(18years) . He wrote the examinations of Institute of Chartered Accountants Ghana from 1986
to 1989 and had one year training as an accountant before joining the Internal Revenue Service
(IRS) in 1990. He successfully combined working and studying at the IRS and rose from the
position of District Accountant to the position of Chief Tax Official stationed at the Research
Division of IRS headquarters-Ministries. Akwasi has interest in lecturing and therefore accepted
an appointment as a Senior Lecturer at GIMPA in February, 2009 after having worked briefly as
a head of Accounting & Finance department at the Regent University . At the IRS head office,
he spearheaded many research projects for the Institution and at GIMPA he taught six different
modules in business administration. He is the author of “Auditing Handbook” published in 2009
& Accounting Handbook, Questions & Answers published in 2010 . He is now the acting dean of
the business faculty of Ghana Telecom University College. Dr. Twumasi is a professional of
many parts and can best be described as an accountant, certified financial consultant, tax
consultant and a lecturer.
PERSONAL PROFILE
Date of birth: 30/09/62
Age: 48
Marital Status: Married
Residence: Accra
Address: Box TN 1669 Greda Estate,
Teshie-Nungua, Accra.
Telephone; Residence-021716063
mobile-0244748915
office-021401681ext.2114
E-mail dr.twumasi@yahoo.com

EDUCATIONAL PROFILE(Academic& Professional)
Univ./Institution
London Inst. of
Technology &
Research, an affiliate
Of Stamford Univ.(USA)
Degree/qualification
PhD(Finance & Admin.)
Year
2001
London Inst. Of Tech.& Msc. Finance 1997
Research
University of
Lincoln(UK)
MBA(Bus.Finance) 1998
Emile Woolf Coll.
London Cert.Computing 1995
Professional
Inst. of Fin. MIFC(Certified Financial 2001
Consultants
(USA&Canada)
Consultant)-member
British Chartered
Inst.of Management.
Chartered member
(MCMI)
1999
K'si Polytechnic Inst. Of Chartered Accountants
ICA(Ghana) Prof.11 86-‘89
WORKING EXPERIENCE WITH IRS- (18yrs) from 1990 to 11 th January 2009 -
working & studying
Organization
Internal Revenue
Service-Head office
Research, Planning &
Position
Chief Tax
Official-Management
Research Division.
Year
2003 -2008
Monitoring Division.
(Study leave Abroad) 1994-‘02
Internal Revenue District
Service Accountant 1990-94

Minta & Associates Accounting
Chartered Accountants Trainee 1987-89
TEACHING EXPERIENCE
Module/Program University/ Inst. Position Yr.
Fin. Accounting
Accounting Info. Systems
Taxation,Tax Adm.
& Fin. Accounting
Ghana Telecom Senior
Lecturer &
Dean
Ghana Inst.of Mgt.
& Public Adm.
Senior
Lecturer
2010
2009
Financial Paris Graduate Distance 2006
Management Institute of Mg Learning to date
Lecturer
Taxation Regent University Head of Dept. 2008
Fin. Mgt.
Governmental Acct.
Ghana Accounting
Major duties as Head of Dept. & Dean of Business Faculty @ Regent University
In charge of five Departments ie
� Accounting & Finance
� Management & Economics
� Divinity Department
� Languages Department.
� Professional studies Dept.
ACHIEVEMENTS AT REGENT UNIVERSITY
� Established a Professional Programs Department comprising:
1. Association of certified chartered Accountants(ACCA)
2.Institute of chartered Accountants(Ghana)-ICA
3.Chartered Institute of Marketing (CIM-UK)
4.Chartered Inst. Of Bankers(CIB)Ghana
PUBLICATION
1. Auditing Notes, Questions & Answers VOL 1 - 2009
2. Accounting Notes, Questions & Answers VOL 1- 2010

GOG MULTIMILLION PROJECT ON WITHHOLDING TAX-2009
Have completed a multimillion Government project on Withholding Tax Policy for the Ministry
of Finance to be negotiated and implemented.( A Tax proposal in the 2007 Budget. )
MANAGEMENT SEMINARS ATTENDED/ COURSES
Programme Facilitator Year
1 Investment in Pacific Inst. Feb;2006
Excellence Seattle(USA)
2. Business Reg.
& Filing in Ghana
3. Human Resource
Mgt.project
Registrar Gen.
Dept. Aug;2005
Revenue Agencies
Governing Board Nov;05
4. Impact of Foreign
Direct Investment ISSER,Legon May,04
in Ghana.
RESEARCH PROJECTS
1. The impact of Energy crises on
Direct tax revenue in Ghana. 2007
2. Tax burden on businesses in Ghana 2007
3. Taxation of mining companies in Ghana 2007
4. A study into the Tax Stamp Policy in Ghana 2007
5. A study into the administration of 5% Withholding Tax 2007
6. Research into the administration of Property Rate in
Ghana.
(Joint project with the German Technical Co-operation)
(GTZ) 2006
7. A study into the operations of sub-contractors in Ghana 2006
8 Tax compliance of Stevedoring companies 2005
9. The Ghana Free-Zone Act (504) 2005
10.The impact of 1996/97 Self-Assessment Tax
policy in the UK-(96/97) 1998
MANAGERIAL DUTIES-Internal Revenue Service (Head office)
1. Provide general guidance in Planning, Research, monitoring of the organizational
corporate plan to help achieve district, regional & national targets.

2. Supervise the Preparation of Performance Indicators for raising tax assessments and
examination of accounts (IRS)
3. Provide Strategic advice, consultancy services in revenue generation and research
proposals for IRS.
4. Supervise preparation of revenue targets, forecasting and tax policies to the ministry
of finance.
5. Supervise preparation of IRS management reports to the Ministry of Finance.
6. Supervise preparation and completion of organizational matrixes for the IMF and the
World Bank and other donor agencies.
7. Deputize for the commissioner in some meetings.
8. Provide inputs for the National Budget on Tax Policies & Proposals.
COMPUTING
Word, sage, Excel, Minitab statistical software
LANGUAGES
English & French (Working knowledge)
HOBBY
Reading
REFERENCES
1 Mr Kwame Ofosuhene Apenteng
Assistant commissioner (NATB)
Internal Revenue Service-Headquarters
P.O. BOX 2202 Accra -Ghana
2 Dr. Robert Ohemeng
Director, University College of Education
Mampong Campus
Ashanti Mampong.
TEL:0208905102

3. Prof. K.B Omani Antwi (Dean)
Pentecost University College
P.O Box KN 1739
Kaneshie- Accra
Tel. 021 417062
0244 320448

Dr. GEORGE KWAMINA AGGREY
Box A 72, Abeka, Accra, Ghana. ggeorgeey@yahoo.com HP: +233202005004
Date of birth: 19 December 1965
PERSONAL PROFILE
A solution-oriented technical personnel with a demonstrated track record in planning, designing and
implementation of telecom networks; sales plans including new product development, channel and
network management, sales promotion and great aptitude for training personnel. Vast experience in
project planning, designing, implementation, management, development and sales.
PROFESSIONAL EXPERIENCE
Head of Department, Faculty of Telecom Engineering
Ghana Telecom University College 2010 to date
Engineer – Quality & Performance (Vodafone) 2008
Engineer – Technical Sales Support (Ghana Telecom Co. Ltd.) 2003-2004
� Helped in Identifying, the required customer products; thereafter proposed to
management. Designed and implemented to enhance competitive edge after having
received approval from management
� Advised on Integrated networks to provide customer services
� Assisted the Sales Department to develop sales strategy for various products
(Broadband, Internet, ISDN, FCT etc.)
� Provided inputs that facilitated successful sales programme.
� Performed product demos to customers and management
� Helped in the setting of prices to meet revenue and profitability goals
� Briefed and trained the sales force periodically
Assistant Engineer 1999 - 2003
Broadband Multiservice Data Network ( FASTnet) – Ghana Telecom Co. Ltd
Even though this position was not responsible for the development and growth of the
Broadband and Internet services, steps were taken to design and implement the broadband
and internet networks successfully nationwide, after receiving the support and approval from
management.

� Planned, designed, implemented, maintained and managed the entire broadband
Multiservice Data Network (leased - TDM, Frame-relay, ATM), internet networks and its
operations nationwide.
� Established a sound relationship between stakeholders for a successful management of
the broadband and internet services
� Worked out detailed plan for the broadband roll out with stakeholders (Planning, CAN,
FNS Billing, Market Communication, Sales, Customer Care, OTS, Regional Managers, Call
Centre, Procurement and GTUC).
� Assisted in organising training and workshops for staff
� Assisted in the evaluation of suppliers and making arrangement for ordering of
broadband terminal units and spares
� Responsible for inspection, test acceptance and ensured that installation standards
were maintained in the regions
� Identified new products (GTnet, customer access- wireless access, etc.) and assisted in
the allocation of resources
� Managed Data and internet customer database
� Assisted in the determination of pricing strategies for the product
� Conducted customer satisfaction survey, analysed and submitted report to
management
� Managed input for service provisioning
� Assisted in the determining and provisioning of efficient Customer Services
Assistant Engineer - Ghana Telecom headquaters 1998 - 1999
(Network Management & Operations Transmission Unit)
� Daily acceptance test and maintenance of the microwave radio systems and links
� Compiling daily and monthly reports
� Expansion of existing PDH Mux systems
� Maintenance support
Lecturer
Cape Coast Polytechnic 1997 - 1998
Accra Polytechnic (Part Time) 1996 -1997
Part Time Lecturer 1998 – 2004
� Cape Coast polytechnic
� Takoradi Polytechnic

National Service Personnel – Ghana Telecom Co. Ltd. 1997
� Outside Plant – Received customer complaint and assisted in finding solutions; also
assisted in the installation of new customers and maintenance of customer telephone
lines.
� Compiled disconnected lines of delinquent customers and arranged for reconnection,
and also connected new customers.
� Transmission – daily and monthly maintenance of microwave links; connected
equipments to the ends of links, etc.
Teaching - Ghana Education Service 1984 – 1990
� Aboadi Middle School, Ahanta West District
� Agona Ahanta Continuation Middle School, Ahanta West
� Agona Ahanta Junior Secondary School
EDUCATION & PROFESSIONAL DEVELOPMENT
PhD. (Doctor of Philosophy in Communication and Information systems)
Beijing Institute of Technology, Beijing (China) 2004-2008
Modules offered: Information
Security systems Modern Signal
Processing Mathematics for
Fuzzy systems High Radar
resolution
Image processing and pattern recognition
Thesis: Mathematical Analysis of Distortion Effects in the FRFT based Transmultiplexer
Academic Projects/ Published papers
� Nonuniform sampling of limited signals associated with the fractional Fourier transform,
GhIE, Journal of Ghana Institute of Engineers, December 2006.
� On Sampling of Band-limited Signals associated with the Linear Canonical transform,
IEEE Trans. Signal Processing, November 2008.
� FRFT based Transmultiplexers, IEEE 3 rd International Conference on Signal Image
Technology & Internet Based Systems, SITIS 2007, Shanghai, China..
� Application of the FRFT to Distortion analysis in Transmultiplexers, IEEE 24 th Biennial
Symposium on Communications, QBSC Kingston Canada, June 2008.

� On Nonuniform sampling of bandlimited signals associated with the Fractional Fourier
Transform, IEEE 3 rd . International Conference on Innovative Computing, Information and
Control, ICICIC, Dalian, China, 2008.
MSc. (Master of Science in Telecommunication Engineering) 1991 - 1996
Moscow Technical University of Communication and Informatics
Modules offered:
Radio Communication
Radio Broadcasting
Television
Thesis: Educational projection of mobile communication systems
GCE ‘A’ LEVEL (Nkroful Agric. Secondary School) 1982 – 1984
GCE ‘O’ LEVEL (Ghanata Secondary School Dodowa) 1976 - 1981
Professional Training / Courses:
June 28, 2004 – July 02, 2004
Training: Project management II
Venue: Ghana (Ghana Telecom Training Centre)
May 31, 2004 – June 04, 2004
Training: Project Management I
Venue: Ghana (Ghana Telecom Training Centre)
March 15, 2004 – March 16, 2004
Training: Product Knowledge Course
Venue: Ghana (Ghana Telecom Training Centre)
October 14, 2002 - October 25, 2002
Training: IP and Data Networks
Venue: CTO – programme of Development and Training TM training solution Ltd., 67,
Foxglove Drive, Trowbridge, Wiltshire, BA14 7SQ UK.
October 29, 2001 – November 9, 2001
Training: Data Communication Training
Venue: Videsh Sanchar Nigam Ltd. – Training and Telecom development Centre,
Dighi, Pune – India.

November, 2000
Training: Principles of Packet switching, Telematics Products and Services
Venue: South Africa (Telecom SA Ltd. - SA )
August 20, 1999 - September 8, 1999
Training: Network Management of 3600X,36120 and 36170 core functions
(Newbridge Networks Limited )
Venue: Newbridge learning Centre, Newport UK
November 30, 1998 - December 18, 1998
Training: SSC7, ATM, SDH
Venue: Ghana (Ghana Telecom. Training Centre)
CTO BILATERAL PROGRAMME GHANA 203 ISDN
October 26, 1998 - November 13, 1998
Training: Cellular Communication Systems
Venue: Ghana (Ghana Telecom Training Centre)
August 17, 1998 - September 11, 1998
Training: Teletraffic Theories
Venue: Ghana ( Ghana Telecom. Training Centre)

Franklin Asamoa - Baah, PhD
Ghana Telecom University College, PMB 100, Accra, Ghana Cell: 020 7027896
Email: axamos@hotmail.com,
PROFESSIONAL PROFILE:
A senior lecturer, with over ten years teaching experience at both the graduate and
undergraduate levels. A cross-functional professional with experience in teaching, developing,
and implementing effective business strategies and technology solutions. Possesses strong
communication skills and able to work effectively with students, faculty and administrators at all
levels.
EDUCATION:
1975- 1982 Prempeh College: “O” & “A” Levels
1982- 1986 BSc (Hons) Psychology
University of Ghana, Legon
1994- 1996 Masters in Business Administration (MBA)
Georgia State University, Atlanta, USA
1997- 1998 Oracle Masters (Post –Graduate Degree)
Oracle University, USA
2002 - 2005 Ph.D. Operations Research and Management
Colorado State University, USA
COURSES TAUGHT:
Computer Information Systems Management Courses
Introduction to Computers Introduction to Management
Network Configuration and Administration Marketing Management
Systems Analysis and Design Introduction to Strategic
Management
Database Design and Administration Retail Management and SME
Electronic Commerce

PROFESSIONAL EXPERIENCE
Ghana Telecom University College
Position: Head of Department, Faculty of Informatics
Bedrock Venture Capital Financing Company Accra, Ghana
Position: CHIEF FINANCIAL ANALYST
� Performed rigorous due diligence on prospective clients’ investment proposals
� Reviewed and ensured the proper utilization of funds for approved projects
� Implemented monitoring and recovery strategies on clients’ projects
� Evaluated business plans viability and ensure compliance with regulatory agencies
SIC- Financial Services Limited Accra, Ghana
Position: HEAD OF OPERATIONS
� Provided financial advisory services and reviewed valuation reports for corporate clients
� Provided monthly and quarterly reports on funds performance to Board of Directors
� Managed portfolio and asset management strategy (Provident and Pension Schemes)
� Supervised and performed quality review of staff performance in the department
� Reviewed investment proposals and analyzed investment assets for acquisition
DeVry University, Atlanta, Georgia
Position: Senior Lecturer
� Taught Senior Level Computer classes in the CIS department
� Participated in the development of curriculum guides for department
� Planned and coordinated course outlines for the database courses
� Acted as Academic and Career advisor to students.
Morris Brown College/ Atlanta Technical College, Atlanta, Georgia
Position: Systems Administrator/ Senior Lecturer
� Taught Computer classes to graduating Seniors
� Created and assigned user permissions in a multi-user environment
� Provided technical assistance for Online delivery of classes for faculty
� Responsible for database startup, backup and monitoring
� Managed user and security environment of the college
Position Adjunct Faculty, Atlanta, Georgia
College: Spelman College
� Taught three core courses in Computer Science Department at the Undergraduate Level
� Prepared and presented lecture for students and as academic advisor to students
� Acted as Resource Person for final year students’ dissertation

College: Ghana Institute of Management and Public Administration (GIMPA)
Position: Adjunct Faculty, Accra, Ghana
� Taught Management classes at the Undergraduate Level
� Taught Computer Information Systems at the MBA and EMBA Levels
College: Central University College
Position: Adjunct Faculty, Accra, Ghana
� Taught Computer classes at the Undergraduate Level
� Taught Computer Information Systems and Management at the MBA
Organization: GLOBAL SECURITIES, LLC, Atlanta, GA
Position: SENIOR FINANCIAL ANALYST
� Prepared investment analysis for clients including several with $1M in total assets
� Developed strategies to re-deploy company resources, resulting in 50% increase in gross
margins
� Responsible for conducting thorough analysis of clients profiles, identifying a number of
startups yielding significant results
Organization: ELECTRONIC DATA SYSTEMS (EDS), Atlanta, GA
Position: CONSULTANT: BUSINESS DEVELOPMENT
� Reconstructed A/P system from a centralized statement-based payment to a
decentralized field/invoice entry payment process
� Responsible for account development and contract negotiation with clients
� Designed and developed a computerized toolkit for data analysis and reporting
Organization: EATON CORPORATION
Position: BUSINESS DEVELOPMENT OFFICER
� Participated in consumer research and brand marketing and in-depth analysis of key
market indicators
� Prepared monthly sales tracking reports to senior management
� Oversaw budgetary, accounting, financial and regulatory reporting of company
� Responsible for sales forecasting, margin analysis and pricing policy
Board Representation: Chairman, Board of Directors of CDH Investment Company (2006-2007)

Personal Data
ISAACH HANSON
� Date of Birth: 31 st May 1965
� Home Town: Mankessim
� Marital status: Divorced
� No. of Children: one
Schools Attended Tertiary Education
� Beijing University of Post & Telecommunication
� Year of Entry: 1990
� Year of Completion: 1994
� Name of Institution: Vrije University of Brussels
� Year of Entry : 1996
� Year of Completion : 1998
Secondary Education
� Ghana National College, Cape Coast
� Year of Entry: 1980
� Year of Completion: 1985
Advance Level
� Ghana National College, Cape Coast
� Year of Entry: 1985
� Year of Completion: 1987
Present Position
Previous
Position
Courses Lectured
� Lecturer/ head of Dept of Computer Engineering
� Co-ordinator of GTTC/Multimedia University Affiliated
Diploma in Telecommunications Engineering Programme.
� Head of IT and Emerging Technologies Dept./GTTC
� Head of Information technology Dept, faculty of Informatics,
GTUC
� Head of IT Support Services/GTUC
� Computer Applications, Computer Architecture, Digital
Computer Design, Voice &Data Communications, Networking,
Digital Communications, Telephony and Switching,
GSM/mobile networks, Microprocessor & Interfacing

Research Interest � Digital Applications, Mobile Computing, Wireless Applications,
Computer Architecture (new trends)
Extracurricular
activities
Interests and
activities
Hobbies
Previous Experience
Courses attended
� Participated in Masters degree in Telecom Engineering & IT
for Flemish Community engineers
� Member of MiDA WAN Evaluation Team.
� Lecturing in all aspects of ICT, researching in recent
technologies in IT & telecom
� Reading, Listening to music, Sports, Computing, surfing the
internet and watching scientific documentaries.
� Did National service at the then GTTC : 1994-1996
o Assistant Instructor at Transmission Dept (1994-1996)
o Novell Network Administrator at GTTC :1995 – 1996
� Appointed as Assistant Engineer in 1999
o Head of IT and Multimedia application Dept.1999-
2003
o Lecturer in Digital communication, Telephony and
switching systems, Data & Networking in the DTE
program ( 1999 -2003)
o Head of DTE affiliated with MMU program (2002-
2004)
o Head of IT/Mobile Core & Emerging Technologies at
GTTC (2004-2006)
� Edusoft educational equipment training (3 weeks)
� Degem systems training course in digital electronics,
switching, transmission etc.(3 weeks)
� Imarsat (Satellite Communication) training (2 weeks)
� Fibre Optics by Cable and Wireless (1week),
� Participant of IMEC Inter-university course in
telecommunications(Principles of digital communications,
Networking, Source coding, Transmission, etc)
� Transmission equipment management by British Telecom
(2weeks)
� Alcatel transmission equipment training(2 weeks)

� Cellular Communications (3 weeks)
� Synchronous Digital Hierarchy(3 weeks)
� Access Technology and Network planning by CTO(1 week)
� VOIP Networks and Protocols by CTO(1 week)
� Internet/Intranet Publishing by CTO (1 week)
� NSS Training by Alcatel (10 weeks)
� Cisco Networking Training (2 weeks)
� Designing of Web-Based Learning Materials by ITU (1 week)
� Installation and Administration of the Access Integrator by
Siemens
(1 week)
� Wireless LAN ( Wi-fi) Training by AFRALTI (1 week)
� Training the Trainer’s Course by GIMPA (1 week)
� Customer Handling Seminar (1 week)
� Introduction to Data Networking and TCP/IP Networks by
Siemens
(1 weeks)
� ISP in the Rack: System Administration by Siemens (1 week
� VOIP/SIP Technology by ITU/AFRALTI (1 week)
� C # programming by IPMC(2 Weeks)

AbenaOffe
Personal Information Nationality: Ghanaian
Address: P.O Box 45, U.C.C, Cape Coast
Summary of
Qualification
Phone: +233 206266973
E-mail: abbyoffe@yahoo.com
Abena Offe is a socio-economic researcher and projects
implementation practitioner. She holds a masters degree in
Development Studies from the Institute of Social, Statistics and
Economic Research (ISSER), University of Ghana and B.Sc (Land
Economy) Honours degree from the Kwame Nkrumah University
of Science and Technology.
During her Masters Degree programme, she had the privilege of
benefiting from development workshops (field work) organised
by ISSER to some districts and institutions. After her masters
degree, she joined the Greenwich Library and Information
Service, London as an Assistant Manager where she had
experience in administrative management, human resource
development and customer service for about two years.
She worked with The Institute of Economic Affairs (IEA), Ghana’s
first independent policy think tank as the Programmes
Coordinator where she was involved in proposal development,
programme implementation, monitoring and evaluation.
In March 2009, she joined the Ghana Telecom University College
as the Coordinator of the Office of Research and Consultancy
Services. She is involved in the development of proposals, review
of grant applications and the day to day management of the
Office.
Abena Offe is a team player, disciplined, dependable, self
motivated, flexible and comfortable with responsibility and keen
to rise to opportunities.
Education 2002 – 2003 University Of Ghana
� M.A Development Studies
Undertook courses in Economic Development, Development

Courses
Undertaken
Professional
Experience
Planning, Research Methods and Techniques, Theories and
Methods of Development, Social Development, Resource
Allocation and Project Appraisal, Policy Analysis, Gender and
Development.
1997 – 2001 Kwame Nkrumah University Of Science and Tech.
� B.Sc Land Economy (First Class Honours)
Undertook courses in land resource management, land
appraisal, financial mathematics, land and property valuation
1988 – 1995 Holy Child School
� 1995 3 A’ Levels, Economics, Geography and Business
Management
� 1993 O’Level Certificate 10 GCSE’s at grades B and C
2007 Project Management Course, Merjja Technologies
2007 Proposal and Speech writing
2005 Alliance Francaise, Accra
� French Course (Beginners class and levels 1 and 2)
March 2009 to date Ghana Telecom University College
Coordinator, Office of Research and Consultancy Services
•Identifies potential grant opportunities for the University
College
• Develops and submits grant applications
•Monitors the grant implementation and reporting process
• Negotiates final grant contracts with granting agencies
• Facilitates grant writing workshops for the University College
• Oversees the day to day operations of the Office of Research
and Consultancy Services
March 2006 to February 2009 Institute of Economic
Affairs, Ghana
Programmes Coordinator
• Manages the professional affairs of The Institute, liaises with
partners, clients and ensures that The Institute develops and
maintains a good relationship with all stakeholders
• In charge of the development of proposals and reports in a
timely manner
•Involved with discussions with The Institute’s partners and

clients in the development of contracts and reporting guidelines
• Facilitates local and international workshops and conferences
hosted by The Institute.
•Supervises the work of programme officers and ensures that
targets are met in an efficient and timely manner
• Coordinates the Ghana Political Parties Programme. A
programme that brings together all Political Parties with
representation in Parliament to dialogue and reach consensus
on important national issues
• Coordinates the West Africa Regional Programme of Political
Parties (WARPPP). This programme brings together Leaders of
Political parties from Benin, Cote d’Ivoire, Ghana, Liberia, Mali,
Nigeria, Sierra Leone and Togo
• Acts as the Operations Manager, responsible for recruitment,
management and development of Staff. Keeps records and
ensures the efficient utilization of company resources.
•Ensure that The Institute’s human resource needs are met
The following are some specific activities undertaken as
programmes coordinator:
• Develops proposals, budgets and prepares reports to The
Institute’s Partners
• Develops and implement an advocacy plan to ensure that the
public is informed and educated on key issues worked on by
The Institute
• Developing ideas and important Policy issues for research and
discussion
• Identifies and develops a plan for attracting strategic partners
for The Institute
• Oversees the Publications unit of The Institute to ensure that
reports and publications are developed and printed in a timely
and efficient manner
• Reviews programmes submitted to The Institute for approval
• Develops budgets for programmes undertaken by The
Institute
• Prepares Accountability reports for programmes undertaken
Co-facilitator of the following international conferences and
meetings
• Ice Breaker Meeting between the Leaders of Political Parties
in Ghana and Ivory Coast
• Regional Conference of Political Parties in West Africa. The
Conference was attended by Leaders of Political Parties from
Benin, Cote d’Ivoire, Ghana, Liberia, Mali, Nigeria, Sierra Leone

and Togo.
• Ice Breaker Meeting between the Leaders of Political Parties
in Ghana and Sierra Leone
• Interim Steering Committee Meeting of the West Africa
Regional Programme of Political Parties
• Follow-up Meeting between the leaders of Political Parties in
Ghana and Togo
• Conference of Political Parties in Sub-Saharan Africa. The
Conference brought together Political Party leaders form Benin,
Cote d’Ivoire, Ghana, Kenya, Liberia, Malawi, Mali,
Mozambique, Nigeria, Sierra Leone, South Africa, Tanzania,
Togo, Zambia and Zimbabwe
• Follow-up Meeting between the Leaders of Political Parties in
Sierra Leone and Ghana
• Regional Conference of Political Parties in West Africa to
discuss Public Funding of Political Parties in West Africa.
Administrative Responsibilities
• Assists the Executive Director in the day to day administration
of The Institute
• Recruitment and training of new staff
• Training and development of staff
• Organises Board and Management Meetings
Achievements
• Coordinated a two-year research project that resulted in the
development of the Democracy Consolidation Strategy Paper
(Ghana’s governance equivalent of the GPRS)
• Coordinated the development of the Presidential Transitions
Bill, Public Funding of Political Parties Bill and the Political
Parties Code of Conduct
• Coordinated the organization of the 2008 Presidential and
Vice Presidential Debates and Evening Encounter Series
2004 – 2005 Greenwich Library and Information Service
London
Assistant Manager
� Assisting the manager in the running of the library, liaising
with book suppliers to acquire stock for the library
� Developing and designing promotions on services provided
� Assisting customers with the use of the people networkinternet
and other related computer applications
� Managing staff sickness and absence returns
� Supervision of junior staff, dealing with enquiries and helping

Professional
memberships
customers make maximum use of the services provided by the
Library.
2001 – 2002 Land Valuation Board Accra, Ghana
Assistant Valuer (National Service)
� Undertaking valuations; rental, capital, compensation and
stamp duty and compiling data on valuations to create a
valuation database for the company.
● Undertaking inspections and making presentations to clients.
Probationer, Ghana Institute of Surveyors
References Available on request

Afua Frempong-Kore (Ms)
PERSONAL DATA:
Date of Birth: 3 rd September 1967
Nationality: Ghanaian
Sex: Female
Religion: Christian
Profession: Librarian
Address: P O Box AF 2132, Adenta
E-Mail: afuagyaakoto@yahoo.com
Telephone: 021200612, 0202002092, 0277364496
EDUCATIONAL BACKGROUND AND QUALIFICATIONS:
MAY 2007: Institute of Statistical, Social & Economic Research (ISSER)
A course in Research Methodology and Report Writing.
University of Ghana, Legon, Accra.
1997 – 1998: M. A. (Library and Information Science)
University of Ghana, Legon, Accra
1990 – 1993: B. A. (Hons.) English and Philosophy
University of Ghana, Legon, Accra.
1987 – 1989: Mfantsiman Girls’ Secondary School, Saltpond
GEC ‘A’ Level
1982 – 1987: Wesley Girls’ High School, Cape Coast
GCE ‘O’ Level
WORK EXPERIENCE:
1989 – 1990: Administrative Assistant – GES District Office, Nsawam – National Service.
Nov. 1993: Member of a Rescue Team to Ivory Coast to bring stranded Ghanaians
back home.
1993 – 1994: Information Officer – National Mobilization Program, Accra – National
Service.
Oct. 1994: Research Assistant – Researched on ‘Adolescent Fertility and Teenage
Pregnancy in Ghana’ – Kumasi.

1994 – 1997: Information Officer/Administrative Officer – National Mobilization
Program.
1999 – 2003: Librarian – (in charge of selection ordering, processing, staff supervision
and the day-to-day administration of the library) – Maranatha University
College, Sowutuom.
1999 – 2003: Lecturer (lectured in English Grammar, Study Skills, Research
Methodology) – Maranatha University College, Sowutuom.
2001 – 2003: Adjunct lecturer – (lectured in English Grammar and Research
Methodology) - Ghana Christian University College, Abeka.
2003 – 2007: Librarian – (in charge of selection, ordering, processing, staff supervision
and the administration of the library) – Ghana Christian University
College, Amrahia.
2003 – 2007: Lecturer – (lectured in English Grammar, Library Orientation, Research
Methodology) – Ghana Christian University College, Amrahia
2007 – Date: Librarian – (administrative head of the library, represented the University
on information workshops, staff supervision) – Ghana Telecom University
College.
2008 – Date: Lecturer – (lectures in English Grammar, Communication Skills, Study
Skills) – Ghana Telecom University College.
DISSERTATION: The Impact of Donation to the Collection Development in the Balme
Library, University of Ghana.
ADDITIONAL RESPONSIBILITIES:
1999 – 2003: Secretary – Academic Affairs Committee – Maranatha University College.
2000 – 2003: Secretary – Academic Board – Maranatha University College.
2001 – 2003: Member of University Council (staff representative) – Maranatha
University College.
2003 – 2007: Member – Student Affairs Committee – Ghana Christian University
College.
2003 – 2007: Hall Warden – Ghana Christian University College.
2003 – 2007: Student Advisor – Ghana Christian University College.

2005 – Date: Welfare Officer – Adenta Community School (KG department) Parent
Teacher Association.
2006 – 2007: Acting Secretary – Academic Board – Ghana Christian University College.
May 2007: Course Leader – ISSER, University of Ghana.
2007 – Date: Member – Academic Board – Ghana Telecom University College.
2008 – Date: Member – Appointment and Promotions Committee – Ghana Telecom
University College.
2008 – Date Secretary – Library Committee – Ghana Telecom University College.
Aug. 2009 – Date: Acting Secretary – Academic Board – Ghana Telecom University College.
Aug. 2009 – Date: Acting Secretary – Appointments and Promotions Committee – Ghana
Telecom University College.
Sept. 2009 – Date: Member of Committee to review existing Student Handbook and put
together a new one, Ghana Telecom University College.
2008: Developed a curriculum for the teaching of Study Skills in GTUC
SEMINARS AND WORKSHOPS ATTENDED:
April 2008: Author Publishing, Research and Online Usage, and dissemination of
Author Works – By Emerald, ICT Center, University of Ghana.
May 2008: Author Workshop by Emerald
Aluka Digital Training by Aluka
Customer Care by CARLIGH, ICT Center, University of Ghana.
June 2008: Power Point Presentation and Internet Research, Information Resource
Center, American Embassy, Accra.
January 2009: Information Literacy and Curriculum Development, University of
Education, Winneba.
March 2009: DATAD and International Advocacy Seminar on Institutional Repositories,
Airport West Hotel, Accra.
April 2009: Trends in Librarianship, Information Resource Center, American
Embassy, Accra.

INTERESTS: Teaching and Reading
SKILLS: Team Player,
Excellent Communication and Interpersonal Skills,
Ability to Adapt to changing situations
Typing

PERSONAL DETAILS
Date of Birth : 2 September, 1972
Home Town : Tepa- Ashanti, Ghana
Marital Status : Married
CAREER OBJECTIVE
William Sarfo
P.O.Box 19115
Accra-North Ghana
West Africa Mobile:
020-3004925
E-mail: wsarfo@yahoo.com
� A Graduate interested in all types of accounting, auditing and finance related jobs. I am
passionate to transform my enthusiasm and personal skills into the real business world.
KEY SKILLS
Personal Profile
� Ability to cope with high-pressured and varied roles. A self-starter with excellent
interpersonal skills. A self-motivated and confident person possessing the ability to be very
creative and original in all aspects of my work. A passion to originate ideas and working
with less supervision
IT Skills
� Computer literacy demonstrated by using Business Planning & Control System(BPCS),
Dataflow 32, Microsoft Great Plains(ERP)MS Word, excel, Access, Power Point
Communication
� Ability to communicate at management and non-management levels as demonstrated by
Teamwork
group projects at the university, my experience at NTHC Properties Ltd and my
supervisory role at Ghana Telecom University College attest to that.
A team leader/player with professional and flexible approach.
Problem Solving
Analysis and rectification of accounting errors on systems.

Accounting Skills
� Have an excellent understanding of Budgeting; Forecasting and ability to plan and structure
work in meeting deadlines (Reporting).
� Balance Sheet Reconciliation
� Have the ability to work in conformity with Financial Reporting Standards (FRS) and other
regulations.
WORK EXPERIENCE
(i)April, 2005 to Date
Ghana Telecom University College (GTUC)
Head of Finance
Preparation of Quarterly and Annual Budgets, Financial Reports, Supervisory Functions and
Financial Advisory Function.
(ii) May, 2002 To April, 2005
Ghana Telecom
Final Accounts Unit
Assistant Finance Manager (In Charge of Fixed Assets)
Preparation of Fixed Assets Schedules, updating of Asset Register, Cash & Stock Counts,
Preparation of Monthly & Annual Reports, Co-ordinating with Schedule Officers
(iii)August 2001-April 2002
NTHC Properties Ltd.
Accounts Officer
Preparation of Quarterly & Annual Reports, Cost Accounting, Bank reconciliation, etc
(iv) October 2000-August 2001
NTHC Properties Ltd.
National Service

RESEARCH
(i) 2009:
Topic: ‘An Assessment of the Effectiveness of Treasury management in the Telecom Industry of
Ghana-A case study of Ghana Telecom’
Supervisor: Dr. O.T. Feyi Sobanjo of Paris Graduate School of Management
(ii) 2000
Topic: ‘Stores Management & Control In Real Estates Development Industry In Ghana- A Case
Study of NTHC Properties Limited ‘
Supervisor: Mr. J.K. Ottieku, Lecturer, University of Ghana Business School, Legon
(iii) 1999
Topic: ‘Impact of Information Technology on an Organization’
Supervisor: Mr. K. Osei Sarfo, Lecturer, University of Ghana Business School, Legon
EDUCATION AND QUALIFICATIONS
EDUCATIONAL BACKGROUND
(i) September 2007 to August 2009 MBA (Banking & Finance
Paris Graduate School of Management.
(ii) 1997-2000 –Bsc. Administration (Accounting Option)
University of Ghana, Legon
Cost Accounting, Financial Accounting, Principles of Management, Strategic Management,
Computer Application in Management Monitory Theory, Business Finance,
(iii) 1991-1993—G.C.E. Advance Level
Labone Secondary School
Economics, Business Management, Government and General Paper
(iv) 1986-1991-G.C.E. Ordinary Level
Mim Secondary School
Eight (8) Subjects Including English Language, Modern Mathematics and
Agric Science

PROFESSIONAL QUALIFICATION
ACCA Partly Qualified
WORKSHOPS AND SEMINARS ATTENDED
(i) 27th October, 2009: “National Pension Act and its Tax Implication” at Alisa Hotel, Accra
(ii) 2 nd
to 3 rd September, 2008:” Tax seminar on Tax Benefits of Corporate Social
Responsibilities, Double Taxation Agreements, etc” at Holiday Inn Hotel, Accra.
(iii) 5 th to 9 th September, 2005: “Microsoft FrontPage” at Ghana Telecom Training School,
Accra.
(iv) 27 th to 29 th July, 2005: “Internal Controls in a Compliance Age” at Ereta Hotel, Accra
(v) 4 th to 7 th November, 2004: “Financial Analysis and Interpretations” at Ghana Commercial
Bank Training School, Accra.
(vi) 18 th to 24 th April, 2004: “Gap Analysis for Microsoft Great Plains (ERP) at Coconut Groove
Hotel, Elmina
(vii) 14 th May, 2003:” Managing Personal Energies for Maximum Performance” at Ghana
Telecom Training School.
(Viii) 21st to 25 th October, 2002: Computer Financial Modelling for Financial Analysis and
Management.
HOBBIES
Reading politicians and entrepreneurs’ biographies. I enjoy meeting people from all walks of
life, learning their culture and talking about social issues.
I also enjoy jogging, playing and watching football
REFEREES
(i) Mr. C.K. Agboado (ii) Mr. D.B.D. Nienu
General Manager Former General Manager/Accounts

NTHC Properties Ltd Ghana Telecoms (Vodafone) Co. Ltd.
Tel.021-239352 Tel: 020-3001091
(iii)Mr. Aboagye Octhere
Lecturer, University of Ghana Business School, Legon
Tel: 0244-258744

CAREER OBJECTIVE
JOHN STEPHEN QUAISIE
C/O P.O. BOX MD 1053
MADINA, ACCRA.
Cell Phone: 233-244 599 628
E-mail: jsquaisie@yahoo.com
A bilingual(English and French) human resources practitioner with many years of management and
leadership experience in international Non-Governmental Organizations (NGOs), and equipped with
pedagogical skills and techniques for academic delivery in French and Human Resource Management
and Development. I have experience in delivering consultancy services in private organizations and
educational institutions, and a passion to work with corporate bodies and academic institutions to
contribute to the development of quality human resources in Africa.
ACADEMIC QUALIFICATION
MASTER OF ARTS (M.A.) DEGREE
in Leadership Studies,
INSTITUTION YEAR
(Human Resources Management & Asuza Pacific 1989-1994
Development) University, U.S.A.,
POST GRADUATE DIPLOMA
(French)
Université Paul
Valery Montpellier, France 1979-1980

BACHELOR OF ARTS DEGREE University of Cape 1972-1976
(B.A. (Ed.) Coast, Cape Coast,
Ghana
OTHER COURSES EDUCATIONAL INSTITUTION YEAR
French Course University of Dakar
General Certificate of Aggrey Mem. Sec. Sch.
Dakar, Senegal 1974-1975
Education GCE Advanced Cape Coast, Ghana 1969-1971
Level
G.C.E. Ordinary Level Sekondi Sec. Sch.,
Sekondi, Ghana 1966-1969
PROFESSIONAL COURSES ORGANIZERS DATE
Seminar on Labour Act 2003 (Act 251) Ghana Employers’ Association
Certificate of Participation Feb.25-26, 2004
Certification Seminar – Management Achieve Global/Zenger-Miller
Training Course. (Jan. 26-30, 1998) California, U.S.A. Jan.26-30, 1998
Course on Performance Appraisal Ghana Institute of Management &
Public Administration (GIMPA) Oct.18-20, 1995

Certificate - Writing skills. Lion Publishers, U.S.A. & Step
Short Story Writing Workshop Magazine, Ghana. October 1992
Certificate - Strategic Ghana Institute of Management and Public
Management Course Administration (GIMPA) Accra, Ghana. Sept. 1991
Certificate - Corporate Planning Prime Associates, Accra, Ghana April 1991
& Strategic Management
Team Building Workshop Leaders International, Accra, Ghana- August 1990
Certificate - General Management Ghana Institute of Management and Public
Course Administration (GIMPA) Accra, Ghana -Sept. 1990
Certificate – International Development
Institute (IDI) Course, Kenya. World Vision International July 1986
French Pedagogical Course Village du Benin, Lome Togo July-Aug. 1984
COMPUTER LITERACY
Computer literate - proficient in the use of:
� Microsoft Word
� Excel, Power Point
� Mind Manager
� Internet.

INTERNATIONAL LANGUAGES
Bi-lingual, communicates in English and French (Spoken and Written).
W O R K E X P E R I E N C E
JOB TITLE/POSITION EMPLOYER, RESPONSIBILITIES/ACCOMPLISHMENTS
1. May 2009 to 2010: GHANA TELECOM UNIVERSITY COLLEGE(GTUC)
HEAD, HUMAN RESOURCES DEPARTMENT(April 2010 to Date)
� Provide leadership in Human Resources Department.
� Provide direction in human resource policy development
� Coordinate HR Policy implementation in GTUC.
� Coordinate Recruitment processes.
� Coordinate Performance Management Processes.
� Develop Staff Training and Development Policy.
� Develop Staff Welfare Scheme.
HUMAN RESOURCES CONSULTANT (May 2009 to March 2010)
� Develop Human Resource Conditions of Service for GTUC Senior
Members & Unified Staff.
� Develop Compensation and Benefits Programme for GTUC
� Prepare documents on GTUC Migration Policy Guidelines.
� Develop Staff Welfare and Safety Policy Manual etc.
2. 2006 – Feb., 2009 : COMPASSION INTERNATIONAL, AFRICA REGION
AFRICA HR DIRECTOR
Coordinate Compassion International HR work in West & East Africa.
Facilitate re-engineering of HR Infrastructure.
Coordinate HR management in Ethiopia, Kenya, Uganda, Rwanda, Tanzania,
Ghana, Burkina Faso and Togo.
� Provide support to HR Specialists in East and West Africa.
� Participate in developing HR policies and procedures for Country Offices
in Africa.
� Assist in designing HR global solutions
� Develop and Manage Employment Contract
� Develop Compensation and Benefits Structure
� Conduct Salary and Market Surveys
� Support Staff Training &Development systems.
� Assist in developing Human Resources Policies & Procedures Manual

� Participate in Africa Regional Management Meetings.
� Coordinate Staff Performance Management Systems in Anglophone and
Francophone countries.
� Facilitate management and leadership skills training for Senior Managers
� Support organizational development processes in the Africa Region.
3. 2003-2006 ENGENDERHEALTH, WEST AFRICA OFFICE
WEST AFRICA HUMAN RESOURCES COORDINATOR
Coordinate Human Resources development and management in Ghana,
Guinea, Nigeria.
� Participate in developing HR policies and procedures for EngenderHealth
work in West Africa.
� Assist in designing HR infrastructure for West Africa
� Support HR management in Guinea, Ghana and Nigeria.
� Manage HR Information Systems in West Africa.
� Assist Country Offices in West Africa to develop HR Manuals.
� Facilitate Organizational development activities.
� Support Strategic Planning processes.
4. 1985 -2003 : WORLD VISION INTERNATIONAL
a) ASSOCIATE-DIRECTOR, STAFF TRAINING & CAPACITY BUILDING (2003)
Provide technical assistance in Human Resource Management and
Development in the area of Staff Training and Capacity Building:
� Define Strategic Directions for World Vision Ghana.
� Develop & Maintain effective corporate Management.
� Ensure alignment to the Mission and Vision of the organization.
� Update the management skills and competencies of Senior
Managers.
� Facilitate Leadership Development & Succession Planning.
b) ASSOCIATE-DIRECTOR HUMAN RESOURCES DIVISION (1994 – Dec.2000)
Areas of Professional Responsibility
� Initiate Human Resources Development policies for consideration by
Senior Management.
� Initiate Staff Recruiting processes - Evaluating Jobs; Developing Job
Descriptions; Advertising positions; Developing selection criteria;
Interviewing Candidates; Preparing employment letters; Organizing
orientation for new employees.

� Develop policies and structures for Compensation and Benefits
programme.
� Plan leadership development and succession
� Provide Conflict Resolution and Negotiation services.
� Conduct training in Team Building and Team Leadership.
� Provide counseling and guidance services.
� Coordinating Staff Performance and Appraisal systems.
� Deal with Staff Motivation and welfare issues.
� Deal with Termination/Separation issues.
� Coordinate Staff Development programmes.
� Participate in Senior Management meetings - contributing to strategic
directions and management of the National Office.
� Facilitate Organizational Development processes - dealing with
Personal Mission and Organization's Mission and Objectives;
Enhancing productivity at the work place etc.
c) HUMAN RESOURCES COORDINATOR, WEST AFRICA & ASSOC.DIRECTOR, GHANA (1994 – 1998)
� Provide support in the area of human resources management to
four French-speaking countries in West Africa – Chad, Mali,
Mauritania & Senegal.
� Manage the Human Resources Division in Ghana.
d) EXECUTIVE ASSISTANT TO NATIONAL DIRECTOR (1990-1994)
� Provide management and administrative support to the National
Director; Coordinating work in the National Director's Department.
� Participating in corporate planning & strategic management.
e) WEST AFRICA REGIONAL MANAGER (1988 – 1990)
� Management of World Vision assisted projects in the Gambia, Liberia,
la Cote d’Ivoire, Togo and Nigeria.
f) WEST AFRICA PROJECTS COORDINATOR 1985 - 1987
Type of Programme Managed
� Management of World Vision assisted projects in the Gambia, Liberia
and la Côte d’Ivoire.
� Institutional Sponsorship projects for orphans, deaf and dumb.
Rehabilitation of physically handicapped persons;
� Rural community development – self-improvement projects in poor

and needy rural communities; Leadership capacity building, Skills
training in Management and micro-enterprise development at local
community level.
Other Responsibilities
1985 - 1990 Ghana
Supervision of Gender and Development projects – Training &
Income-generating projects for women.
Supervision of Institutional projects in the Ashanti, Eastern
and Central regions of Ghana.
1990 Republic of Angola
Writing of Project Proposals for World Vision assisted projects in
Angola (three-week assignment in Angola & Zimbabwe)
5. 1976 – 1985 TUTOR : GHANA EDUCATION SERVICE (GES)
: Wesley Girls' High School, Cape Coast, Ghana.
Job Title/Position : Responsibilities
� Principal Superintendent
Grade Head of French Department GCE 'O' and 'A' level classes;
Supervision of French teachers; Patron, French Club; French Examiner, West Africa Examinations
Council.
� Senior Superintendent Grade: Tutor - G.C.E.Advanced Level Classes, Patron, French
Club.
� Superintendent Grade Tutor - G.C.E. Ordinary Level Classes.
SOCIAL ACTIVITIES
� Board Member, Pointhope Ghana (NGO): - 2006 - 2008
� Board Member, International Needs, Ghana (NGO).: - 1996 - 2006
� Member of West Adenta Methodist Church Leadership - 2002 - 2008
� Associate member, Ghana Fellowship of Evangelical Students (GHAFES).
� Member, Scripture Union Ghana.
INTERNATIONAL CONFERENCES ATTENDED
2008(Jan): International HR Directors Forum, Colorado Springs, USA.
2007: HR Directors Workshop (Compassion International), Colorado Springs, USA.
2007(Sept): Global Leadership Forum, Colorado Springs, USA.
2006 : International HR Conference (EngenderHealth), New York

2000 : Workshop on Ghana Labour Law and Employment, Accra, Ghana.
1998 : Conference on Leadership in Year 2000 & Beyond, U.S.A.
1996 : Workshop on Human Resource Management, Nairobi, Kenya.
1994 : Africa Conference for Human Resource Managers, Harare, Zimbabwe.
1988 : Non-Governmental Organizations and Rural Development, Lome, Togo.
1988 : Human Rights Conference, Lome, Togo.
1987 : Forum of African Voluntary Development Organizations (FAVDO), Dakar, Senegal.
FACILITATION AT WORKSHOPS
I have facilitated at various workshops including the following:
Type of Workshop Location & Date
1. Workshop for East Africa HR Specialists
(Compassion International) June 2007
2. Management Workshop for Managers from Southern
Africa (Angola, Malawi, Lesotho, South Africa (one week) Days Inn Hotel, Johanesburg.
(Certification Seminar) March 2000
3. Strategic Planning Workshop for Scripture Union Ghana
Presbyterian Women’s Centre, Abokobi (3 days)2000
4. Management Training workshop for Senior Managers Niamey, Niger, 2000
5. Management Training for Senior Managers from five
French-speaking countries (Senegal, Mali, Chad & Niger) Hotel Alfifa, Dakar, Senegal
(one week) (Certification Seminar) 1999
6. Management Training for Middle Level: Sogakope, Ghana
Managers from Ghana, Sierra Leone & Mali (one week) 1998
7. Management Workshop for Middle-level Mangers Centre Christus, Kigali, Rwanda.
General Management Principles.( two weeks) 1998
PERSONAL/FAMILY DETAILS
Surname : QUAISIE
First Name : John Stephen
Date of Birth : 23rd August 1949
Place of Birth : Effia, Western Region of Ghana
Nationality : Ghanaian

Wife's Name : Georgina Quaisie (Mrs.)
No. of Children : Three (3) –Stephen, Karen, Alex
HOBBIES
Reading, Sketching(drawing), Gardening.
REFEREES
1. Mr Victor Addom,
Area Director, West Africa(former),
Compassion International,
PMB CT 108 Cantonments,
Accra, Ghana
Tel: 233-243 – 173866 (cell phone)
233-21 231609 (office)
E-mail: vkaddom@gmail.com
2. Dr Joe W. de Graft Johnson Riverson
Executive Director (WVUS)
C/O World Vision Ghana
PMB Accra-North, Ghana.
Tel: 233-206 300 843 (cell phone)
233-243 513 527 (cell phone)
E-mail: JRiverso@WorldVision.org
3. Rev. (Mrs) Jemima Amanor
Country Director
Compassion International Ghana
PMB CT 108, Cantonments
Accra, Ghana
Tel: 233-208 152 829 (Cell Phone)
233-21- 222 274
E-mail: jamanor@gh.ci.org
4. Rev (Dr) T.B. Dankwa
Accra Chapel
P.O. Box KB177
Mamprobi, Ghana.
Cell Phone: 233-244-468926
E-mail: tbdankwa@yahoo.com

C/O MRS. GRACE LAMPTEY
ELECTRICITY COMPANY OF GHANA
P.O.BOX GP 521, HEAD-OFFICE, ACCRA
TEL: 024-4676982, 021-861034
VICLAMPTEY@YAHOO.CO.UK
PERSONAL PROFILE
Victoria Lamptey
I am a highly capable individual pursuing a career in any goal oriented and challenging working
environment or firm. I am an industrious, honest and open-minded person. I am able to work well
individually and as part of a team. I am accustomed to a fast-paced environment where deadlines are
a priority and multitasking is a requirement. I have a positive and a disciplined approach to all I do.
EDUCATION
� Queen’s University, Belfast (MSc Sustainable Rural Development and Project Management)
2006 – 2007
� Kwame Nkrumah University of Science and Technology, (B.A English/ History First Class) 2001
– 2005
� Akosombo International School 1998 - 2000
KEY ACADEMIC ACHIEVEMENTS
� Won the only slot for the Commonwealth Shared Scholarship Scheme at the Queen’s University,
Belfast to pursue an MSc in Sustainable Rural Development and Project Management in
September, 2007.
� The only student to graduate with a first class (English/History major) at the Kwame Nkrumah
University of Science and Technology in June 2005.
� Best Literature and History Student (1999, 2000 Speech and Prize Giving Day, Akosombo Int.
School)
KEY SKILLS
� Able to work independently and with a high degree of personal initiative as well as working
within a team.
� A fast learner with the ability to grasp and further explore concepts.
� Good intercultural and interpersonal skills, with the ability to fit in with new situations hence
skilled at dealing with people at all levels of an organisation.
� Planning and managing own time and efforts to optimum effectiveness.
� Excellent communication skills, both written and verbal
� Computer literate (Proficient in Microsoft Word, excel, Power Point and other Microsoft

applications)
� Ability to respond to changing circumstances and identify alternative ways to achieve objectives.
EMPLOYMENT HISTORY
Ghana Telecom University College, Head, Centre for Professional Development (present)
Role
� Providing strategic leadership and direction for the Centre
� Monitoring and supervising the activities of staff at the Centre to ensure efficient delivery
� Assessing, determining and providing for the training needs of members within the team
� Negotiating and entering into partnership agreements with both internal and external training
organisations.
� Developing testing and evaluation procedures for members within the team
� Coordinating all training programmes run at the Centre.
� Facilitation of some training programmes
� Assigning scheduled programmes to members within the team.
� Working with faculty and staff of the university to develop innovative programmes for the
centre.
� Marketing the Centre’s Training Programmes in an effective and efficient way
� Identifying and obtain resources both human and infrastructure for training programmes
� Preparing an annual training budget for the Centre
� Contributing to and supervising the production of leaflets, brochures and other publicity
material for the Centre
� Coordinating the development, management and maintenance of training manuals and other
training materials.
� Ensuring regular update of the Centre’s website
� Maintaining records of training programmes including statistics on cost and time.
� Auditing all training programme to ensure effective organization and delivery
� Preparing quarterly and annual reports on the Centre’s activities to the Vice President
� Monitoring and evaluating all activities carried out at the Centre etc.
Institute of Economic Affairs, Programmes Officer (2008- the present)
Role:
� Research, report writing and preparing documents for publication
� Convenor - Presidential Debates Committee
� Planning and facilitating various local, National and International Conferences, Workshops, and
round table discussions.

� Monitoring and Evaluation of The Institute’s Programmes
� Public Relation duties – interviews, press releases and briefs.
� With the support of the finance department, prepare timely budgets for each
workshop/conference in and out of Accra
� Provide administrative support in the development, implementation, and marketing of
programmes
� Assist Programmes Coordinator in the preparation of yearly operational plans for all
programmes of the Institute
� Serve as a principal liaison between staff, other departments, and/or external parties.
� Crafting responses to inquiries and correspondence on behalf of the Administrator of The
Institute
� Monitor programme expenditure and revenue to ensure cost-effectiveness
� Write, edit and coordinate development of training/educational materials, newsletters,
promotional materials, etc
� Management of Office Equipments
Key Achievements
� Planning and Successful hosting two Presidential Debates and One Vice Presidential Debate
� Creating a platform for the Four Presidential Candidates with representation in Parliament to
interact with the electorate – “IEA Evening Encounter Series”
� Designing and Facilitating a training Programme for Aspiring Female Parliamentary Candidates
� Facilitating a conference for Partners of the Centre for International Private Enterprise in around
Africa in Accra (CIPE)
HCL Technologies Limited, Customer Service rep/ Team Leader (2006 – 2007)
Role:
� Indirect sales on behalf of my client (British Gas)
� Monitoring and evaluating sales targets and performance
� Sales verification
� Designing training programmes and training of new staff
� Coaching and mentoring
� Preparing reports for major clients
Northern Ireland Rural Women’s Network, Intern (February 2007 – May, 2007)
Role:
� Working on a Rural Women’s Manifesto.
� Consultations with women’s groups to institute policies to advance the cause of women.
� Organisation of several meetings and conferences.
� Working with women’s groups on various community development projects.

University of Ghana, National Service Person (June 2005 – August 2006)
Role:
� Research assistant on the Norwegian University funded “Tradition and Modernity Project”
� Worked with the Historical Society of Ghana to hold workshops and conferences with civil
society organisations on various themes such as women empowerment, history and Gender
among others.
� Managing office systems and other administrative duties
Electricity Company of Ghana, Intern (June 2003 – September 2003)
Role:
� Organisation and distribution of Incoming and outgoing correspondence
� Managing of files and personal information of staff
� Other Administrative Duties
RESEARCH WORK
� MSC dissertation on the topic “African Migrants in Belfast: Experiences, Challenges and
Prospects”. (July 2006- December, 2006)”
� Undergraduate Dissertation on “A review of Educational Reforms in Ghana; 1970 to the present
– June 2005”
� The “Fetu Afahye” festival – Continuities and Changes (August, 2005)
INTERESTS
Reading, Singing and Dancing
REFEREES
To be provided upon request

PERSONALITY PROFILE
FLORENCE ONNY(Mrs.)
I am a young lady, full of energy and desirous of pursuing a career in communications in a goal
oriented institution. I am industrious, honest, outgoing and an open-minded person with a pleasing
personality which endears me to all manner of people at all levels of the organisation. Passionate
about my work and competent in everything I do. I have developed drive, flexibility and a
willingness to learn new things. I am proficient in oral and written communication with the ability
to communicate effectively. A person of many tastes with general capabilities and a specialist so far
as public relations is concerned.
PERSONAL INFORMATION
Nationality : Ghanaian
Marital Status: Married
Children : One (1)
Profession : Communicator
EDUCATION
2001 – 2002 University of Ghana, Legon MA in International Affairs
1996 – 2000 University of Ghana, Legon BA in Sociology & Political Science
1997 – 1999 Chartered Institute of Marketing, UK Advanced Certificate II
1988 – 1990 Ghana Institute of Journalism Dip. in Public Relations & Advertising
1985 – 1987 Swedru Secondary School Advanced Level Certificate
1980 – 1985 Holy Child Secondary School Ordinary Level Certificate
KEY SKILLS
� Excellent organizational and time management skills with ability to multi-task
� Flair for editing and writing with excellent communication and interpersonal skills
� Analytical and problem-solving skills and the ability to cope with pressure
� Creativity, imaginative and the ability to use initiative
� Computer literate (Proficient in Microsoft Word, Power Point, Excel, Database and other
Microsoft applications)
� Ability to respond to changing circumstances and identify alternative ways to achieve

objectives
EMPLOYMENT HISTORY
2005 – Date Ghana Telecom University College, Accra
Head/University & International Relations
Responsibilities:
� Carry out facets of public relations effort to create awareness and draw public interest to
the role of the university in teaching, research and community activity
� Convey the policies and interests of the university to the general public through various
forms of media
� Manage and direct the University & International Relations office
� Serve as spokesperson by presenting information on the university at local, regional,
national and international platforms
� Publicise, plan, organize and /or facilitate university events at the local, national and
International level
� Handle customer relations i.e. crafting responses to inquiries and correspondence
� Promote the products /services of the university through open houses, trade fairs,
exhibitions and community-related activities etc.
� Provide administrative support in the development, implementation, and marketing of
programmes at the Centre for Professional Development and Graduate School
� Scan the local and international media for news stories, articles and other mention of GTUC
� Handle internal stakeholders employee relations i.e. work with administrators, faculty,
staff, and students
� Develop and maintain good relations with the media
� Gather, write, edit, design and produce publicity and promotional materials i.e. brochures,
newsletters, handouts, leaflets, flyers, cards, company magazines etc.
� Handle University branding including managing the official website, signage, billboards,
souvenirs among others.
� Oversee the development and implementation of a coherent, broad based strategy to
achieve the University’s international mission and coordinate all international affairs
activities in the university under the direction of the President. This involves:
� Managing partnership agreements
� Providing information on international cooperation possibilities
� Facilitating teaching, scientific research and general academic exchange
programmes by providing information services
� Coordinating and promoting the international activity of members of the university
community i.e. international students, faculty and staff
� Coordinating all international programmes
� Handling Guests Relations.

KEY ACHIEVEMENTS
� Played a strategic role in the transformation of GTTC into an enviable university
� Planned and successfully executed over a hundred high profile university events
� Assisted in the creation of an enviable reputation and image for GTUC
� Raised the status of the communications outfit of GTUC into a strong and viable component
of its management hierarchy
� Facilitated over 20 reputable and high profile workshops which have impacted positively on
the financial fortunes of the GTUC & AFRALTI partnership.
� Played a strategic role in the creation and set up of the GTUC fledging graduate school
� Superintended the upgrading of the University’s website
2002 – 2005 Ghana Telecom Company Ltd, Greater Accra
Assistant Manager/Corporate Communications
Responsibilities:
� Managing the Corporate Communications outfit in the Greater Accra Region (GAR)
� Serving as the interface between GT Headquarters and the Greater Accra Region
� Handing media relations activities for the region
� Planning, organising, monitoring and evaluating communication activities in the region
� Preparing reports for Regional Manager/GAR & Head/Corporate Communications
� Involved in public education programmes on radio & TV for the Grater Accra Region
1996 – 2002 Ghana Telecommunications Company Ltd, Headquarters
Principal Marketing Officer
Responsibilities:
� Handling of accounts of diplomatic missions and other International bodies
� Holding regular discussions with representatives of the diplomatic missions and other
agencies to discuss their telecommunications needs and challenges.
� Assisting the Chief Marketing Officer on internal marketing issues
� Acting as a liaison between the Marketing and Public Relations outfits of the company
� Official MC for corporate events.
� Handling media relations – writing media releases, prepare press kits,
� Worked closely with top management personnel i.e. prepare speeches /speaking notes for
senior management personnel invited to speak at functions.
1992 – 1996 Post & Telecommunications Corporation, Headquarters
Public Relations Officer
Responsibilities:
� Initiate, develop and maintain good relationships with media reporters, editors and
producers
� Gather information, conduct research, interview sources, and write news releases

� Respond timely to inquiries , and make appropriate referrals to key officers
� Monitor and evaluate corporate events and developments
� Assist with the planning and organization of special corporate events including press
conferences, launching of new telephone exchanges, Retirees’ Awards Night
� Produce corporate publicity materials i.e. Diaries, Calendars, newsletters, Annual reports.
1989 –1992 Post & Telecommunications Corporation
Postmaster, Controller of Posts, Accra North
Responsibilities
� Managing office systems and other administrative duties
� Supervising staff at the various counters
� Handling customer care issues
� Prepared reports for the attention of the Controller of Posts
1987 –1988 Ghana Films Industry Corporation (GFIC)
National Service Personnel
Responsibilities:
� Worked as Production Assistant for 6 documentaries produced by GFIC
� Managed the Corporation’s Reception
� Performed other administrative duties
RESEARCH WORK
� MA dissertation on the topic “Postal Service as an Infrastructure in Achieving Regional
Integration” – July 2002
� Undergraduate Dissertation on the topic “Postal Service as a Tool for Socio Economic
Development” – June 1992.
PROFESSIONAL MEMBERSHIP
� Accredited member (APR), Institute of Public Relations (IPR)
� Council member, Chairman of Accreditation & Professional Awards Committee, IPR
WORKSHOPS/COURSES
� “Proactive Public Relations Practice” by Yankah & Associates, May 25, 2007, Accra
� “Leading Empowered Teams for Service Quality” by Service Quality Institute, April 24, 2007
Accra
� “Mounting Integrated Promotional Campaign” by Kofi Baku Consult, April 05, 2001, Accra
INTERESTS

Writing, Reading and Designing clothes
REFEREES
Mr. Erasmus Okpoti Chief Executive Officer
SLEEW Publications GH Ltd
P. O. Box LA 188
LA – Accra
eramusopokti@yahoo.co.uk
Cell-phone: 0244322620
Dr Vladimir Antwi-Danso Senior Research Fellow
Legon Centre for International Affairs (LECIA)
University of Ghana
Accra
Tel: 021-501025

ABA MENOOSO AMONOA CRENTSIL (MS.)
PERSONAL DATA
Nationality : Ghanaian
Date of Birth : September 30, 1966
Address : P. O. Box OS 1860, Osu – Accra, Ghana
Contact nos. : Accra: (233)21.511400 (Residence); 024.4.226306 (Mobile)
Email : aba_crentsil@yahoo.com
CAREER OBJECTIVE
To utilise my professional experience in the socio-economic and sustainable development of the society.
CAPABILITIES
I possess good analytical and interpersonal skills and believe in team work. I have a lot of experience in
peace building, post conflict development, administration and project management. I am very innovative,
a good planner and can work independently under minimal supervision. I am committed to continuous
learning in the area of my expertise and the use of technology.
EDUCATION:
LEGON CENTRE FOR INTERNATIONAL AFFAIRS (LECIA), UNIVERSITY OF GHANA,
LEGON:
MA International Affairs 2002
Thesis: The Fast-Track Approach towards Integration in West Africa:
Challenges and Prospects
Subjects: Int. Relations; Int. Economic Relations; Int. Law; Public Administration; UN Law; Law
of Diplomacy and Int. Institutions; Issues in Ghanaian Foreign Policy; Int. Finance and
the Developing Countries; Regionalism and Integration; Diplomatic Practice; Spanish

TRAINING:
KWAME NKRUMAH UNIVERSITY OF SCIENCE AND TECHNOLOGY, KUMASI: BA
(Hons) French and Law (Second Class Upper Division) 1996
Thesis: Le Problème de L’Autorité Paternelle sur le Mariage de la Fille en Afrique
Traditionnelle à travers SOUS L’ORAGE de Seydou Badian
Subjects: French, Law and Sociology
UNIVERSITÉ CHEIKH ANTA DIOP DE DAKAR, SENEGAL:
Diplôme Supérieur d’Etudes de Français (3ème Degré) 1994
MOUNT MARY TRAINING COLLEGE, SOMANYA:
Teachers’ Certificate “A” (3-Year Post Secondary) 1987
Long Essay: Traditional Marriage Rites Among the Akans
Subjects: French, English and Education
CENTRE UNIVERSITAIRE D’ETUDES FRANÇAISES (C.U.E.F.), UNIVERSITE D’ABIDJAN,
COTE D’IVOIRE:
Attestation de fin de stage 1985
THE UNITED NATIONS INSTITUTE FOR TRAINING AND RESEARCH PROGRAMME OF
CORRESPONDENCE INSTRUCTION IN PEACEKEEPING OPERATIONS Mar-Oct. 2006
Courses: Principles of Peace Support Operations; History of UN Peacekeeping 1945-1997; An
Introduction to the UN System; Commanding UN Peacekeeping Operations;
Peacekeeping and International Conflict Resolution; International Humanitarian Law
and the Law of Armed Conflicts; Security Measures for UN Peacekeepers; Logistical
Support to UN Peacekeeping Operations; The Conduct of Humanitarian Relief
Operations; Peacekeeping in Yugoslavia: Dayton-Kosovo; Operational Logistical
Support; Global Terrorism; UNCIVPOL: Restoring Order Following Hostilities; Mine
Action: Humanitarian Impact, Technical Aspects, and Global Initiatives; Serving as a
Military Observer; Advanced Topics in UN Logistics: The Provision of Troops and
Contingent Owned Equipment and the Method for Reimbursement.

INTERNATIONAL TRAINING PROGRAMME ON PEACEBUILDING AND GOOD
GOVERNANCE FOR AFRICAN CIVILIAN PERSONNEL, LECIA, UNIV. OF GHANA,
LEGON 2003/2004
Courses: Peacebuilding and Good Governance; Training-of-Trainers; Election Observation;
Correction Officers; Disarmament, Demobilisation and Reintegration (DDR)
CHARTERED INSTITUTE OF MARKETING, GHANA 1997
Subjects: Effective Management for Marketing; Marketing Operations; Promotional
Practice; Management Information for Marketing and Sales
ALLIANCE FRANÇAISE DE KUMASI 1996
Subjects: L’Economie Française, Vocabulaire Commerciale; Correspondence Commerciale
EMPLOYMENT HISTORY:
Manager – Ghana Telecom University College Reprographic Centre, July, 2008 to date.
Core duties: - Responsible for the operational management of the Reprographic Centre and
pro-active development of new services;
- Responsible for performance management and quality control;
- Responsible for staff management;
- Responsible for service management;
- Financial management..
Electoral Adviser – United Nations Operations in Côte d’Ivoire (UNOCI), Sept.’05-Dec.’07
Core duties: - Providing technical assistance to the regional, sub regional, provincial and district electoral
commissions in each of the stages of scrutiny, by supporting the creation of the electoral lists,
working on civic education, training the local personnel, and taking care of the overall preparation
for the day of the elections, the counting and the return of the materials;
- Supporting the members of the electoral commission and the staff of the electoral division of
ONUCI at the level of planning, and in the process of monitoring and controlling the evaluation
process of the logistical operations;

- Providing a continuous feedback on the electoral process and the political context;
- Producing regular reports and providing recommendations to the regional coordinator; -Liaising
with the local actors, representatives of International Electoral Commission, the political parties
and the Civil Society;
- Supporting the deployment of the electoral observers and supporting their process of induction;
- Guaranteeing that the activities of civic education take place and reporting back to the
Coordinator in case that some deficiencies are noted;
- Supporting the civil society groups and organizations to conceive and execute the programmes of
civic education;
- Undertaking any other responsibilities required by the electoral Unit of ONUCI based on my
competences and experience.
National Project Coordinator – International Training Programme on Peacebuilding and Good
Governance for African Civilian Personnel (ITPPGG) LECIA, Univ. of Ghana, Legon,
(UN Department of Economic and Social Affairs UNDESA/UNDP, Accra Project)
Jan. 2004 – Feb. 2005
Core duties: - Responsible for the overall technical and managerial aspects of the Project;
- Proposal writing and Implementation
- Development of Curricula for training courses
- Development of Active Learning Package
- Monitoring and reviewing resource of consultants, experts and facilitators;
-Budget drafting
- Promoting the Training Courses to appropriate target groups;
- Facilitating contacts between participants and recruiting institutions;
- Report writing, Presentation and Dissemination
- Marketing the Project at National and International Fora
NB: I coordinated and facilitated a training course in Asmara, Eritrea for some personnel of the UN
Mission in Ethiopia and Eritrea (UNMEE) in November, 2004.
Administrative Assistant – ITPPGG-LECIA Project 2002 – 2003
Core duties: - Assisting in the advertising campaign for the Training Courses;
- Receiving and reviewing application forms;

- Maintaining contacts with applicants, selected participants and lecturers;
- Providing assistance in identifying suitable accommodation facilities;
- Assisting in the registration process;
- Serving as a reference point for participants and lecturers during the Courses and
Workshops;
- Assisting in the management of the electronic database and the project’s financial report;
- Performing other related tasks as directed.
Customer Care Representative – Western Telesystems (GH) Limited, Accra 1998 – 2001
Core duties: - Receiving and handling customers’ complaints;
- Paying monthly visits to key and corporate customers with their bills, managing their accounts
and writing monthly reports on them.
Manager – Readwide Bookshop Limited, Accra (International Division) May – June, 1998
Core duties: - Marketing of books in various organisations and during exhibitions;
- Assisting in the coordination of international activities of the company.
General Manager – The Bentbury Group Limited, Accra Jan. – April, 1998
Core duties: - Marketing of Unilever, Nestlé, Whirlpool and Somotex products;
- Meeting with some top executives of such companies as stated above
to transact business on behalf of the company.
Teacher and Form Mistress – Osu Presbyterian Secondary School, Accra 1996 – 1998
Core duties: Teaching French and English Languages; handling students’ complaints.
Teacher – Nana Kwaku Boateng Junior Secondary School, Koforidua 1987 – 1991
Core duties: Teaching French and English Languages
COMPUTER SKILLS
Advanced use of computers especially in Microsoft word, excel, power point presentations and internet
communications.

LANGUAGE SKILLS
English Excellent
French Excellent
Spanish Proficiency
INTERESTS AND LEISURE ACTIVITIES
Development issues, international affairs, organisation and coordination of events, reading, travelling
and listening to music.
REFERENCE
Professor S.K.B. Asante Former Senior UN Regional Adviser & an International
Consultant
LECIA, University of Ghana, Legon
P. O. Box LG 25, Legon-Accra,
Contact nos: (233.21) 510184(res.), 020.2113991(mobile)
e-mail: sasante32@yahoo.com
Professor Gilbert Keith Bluwey Professor of International Relations
Legon Centre for International Affairs (LECIA)
University of Ghana, Legon
P. O. Box LG 25, Legon-Accra,
Contact nos: (233.20.8130793/233.242.181538(mobile)
e-mail: gbluwey@yahoo.com / gkbluwey@ug.edu.gh
Mr. Franklin Asamoah-Mensah International Civil Society Research Fellow
Charles F. Kettering Foundation
7164 Creek Water Drive, Centerville
Dayton Ohio 45459, USA.

Contact nos.: 001-937-439-9809.
e-mail: asamoah-mensah@kettering.org /fasamens@yahoo.co.uk

Personal Details
YAW OWUSU - AGYEMAN
Date of Birth: Thursday, May 3, 1979
Place of Birth: Madina, Accra
Home Town: Dominase, Ashanti Region
Nationality: Ghanaian
Languages Spoken: English and Twi
Religion: Christianity
Marital Status: Married
Contact Details
Postal Address: P. O. Box S. K. 626 Sakumono Estates, Community 13, Tema
Telephone Numbers: 022-401297/ 024-6552977
Residential Address: Nii Ayiku Street, Nungua Barrier
E-Mail Address: yoagyeman@yahoo.com, yowusu-agyeman@gtuc.edu.gh
Competencies and Skills
Writing Skills
Presentation skills
Ability to work under pressure with little or no supervision
Creative skills
Self motivated
Team player
Driving
Knowledge of Computer applications

Academic Records/Educational Qualification
Level Name of Institution Certificate Awarded Year
University
Masters Degree University of Twente, The
Netherlands
1 st Degree Kwame Nkrumah University
of Science and Technology
Secondary
Scholarships
Private Candidate, G. C. E
Advanced Level
Private Candidate, G. C. E
Ordinary Level
Msc. E.S.T (Educational Policy
and Management Studies)
2005-2006
B. A. Arts (Law/Sociology) 2000-2003
G. C. E. Advanced Level
Certificate
G. C. E. Ordinary Level
Certificate
Prempeh College, Kumasi Senior Secondary School
Certificate Examinations
1. Ghana Government Scholarship, Prempeh College (1996-1997) – Ghana
2. NUFFIC Scholarship (NPT), University of Twente (2005-2006) – The Netherlands
1999
1998
1995-1997
Publication
1. Office Practice and Administration. Theory and Practice (Text Book) ISBN: 978-9988-1-11024-3.
Thesis/Project Work
1. The Impact of Communication and Management Information System on Decentralization. A case
study of Amansie East District of Ashanti Region. - Long Essay submitted for the award of B. A.
Arts (Law/Sociology) Degree.

2. Government Access Policies on Polytechnic Education in Ghana. The relevance for Cape Coast
Polytechnic. Thesis submitted for the award of Msc. E. S. T. (E. P. M. S.) Degree.
Presentations
1. Accessing Tertiary Education through an effective decentralized system. A comparative analysis
of Ghana and Finland. A paper presented at the University of Amsterdam in partial fulfillment
for the award of the Msc. E. S. T. (E. P. M. S.) Degree.
2. Mentoring and Induction of New Teachers. A paper presented at the University of Twente in
partial fulfillment for the award of the Msc. E. S. T. (E. P. M. S.) Degree.
Work Experience
A. Cape Coast Polytechnic
1. National Service Person: 2003 - 2004
Senior Administrative Assistant (Academic Affairs Office) 2004 - 2005
Assistant Registrar (Academic Affairs Office) 2006 – 2008
Assistant Industrial Liaison Officer and Head of Industrial Liaison Unit. 2009
2. Part –Time Lecturer : African Studies (2004-2005) Cape Coast Polytechnic
3. Part –Time Lecturer : Office Practice and Administration (2006-2009 ) Cape Coast Polytechnic
Committees Served on
Joint Admissions Board – Cape Coast Polytechnic (2004 – 2005, 2006 – 2008)
Executive Committee of the Academic Board - Cape Coast Polytechnic (2005, 2006 - 2008)
Academic Board – Cape Coast Polytechnic (2007 - 2009)
Matriculation Committee - Cape Coast Polytechnic (2007 - 2008)
Congregation Committee - Cape Coast Polytechnic (2007 - 2008)
Junior Staff Disciplinary Committee (Secretary) - Cape Coast Polytechnic (2006 - 2007)
ICT Implementation Committee (Secretary) - Cape Coast Polytechnic (2007 - 2008)
Fact-Finding Committee (Secretary) – Cape Coast Polytechnic (September 2007 - November, 2007)
Examinations Malpractice Committee (Secretary) – Cape Coast Polytechnic (2007- 2008)
Senior Members’ Disciplinary Board (Member) - Cape Coast Polytechnic (May/June, 2008)
Criteria for Promotion Committee (Member) - Cape Coast Polytechnic (November, 2008)
Job Function
Senior Administrative Assistant/Assistant Registrar (Academic Affairs Office)
a. Preparing confidential reports on past and continuing students.
b. Reviewing and preparing advertisements for sale of Admission Forms in the Print Media.
c. Serving on Committees as decided by Management.
d. Drawing up Academic Calendar for the Polytechnic.
e. Handling general students’ complaints

f. Writing Minutes of the Executive Committee of the Academic Board and Joint Admissions Board
Meetings.
g. Preparing and up-dating students list for the Students’ Loan Trust.
h. Submitting reports of the Examinations Malpractice Committee to the Senior Assistant Registrar
(Academic) for discussion at the Academic Board Meeting.
i. Supervising the printing of examination questions.
j. Writing reports of the various Committees on which I serve as secretary.
Assistant Industrial Liaison Officer
Responsibility for the day-to-day activities of the Industrial Liaison Unit
Supervision of staff of the Industrial Liaison Unit.
Responsibility for Institution and Industry linkages for students’ attachment programme
B. Ghana Telecom University College
Job Title
Assistant Registrar/Head (Examinations and Records Office)
Job Function
a. Organising Undergraduate and Graduate written Examination.
b. Coordinating graduation process of the University College.
c. Drawing up examination timetable and liaising with Deans and Heads of Department to get the
test items/examination questions for end-of-semester examination moderated and printed.
d. Managing Students’ Database on examination results and electronic course registration.
e. Preparing Students’ transcripts and other documents.
f. Maintaining students examination records and all other records related to test items and
examination.
g. Serving on Committees as decided by Management of the University.
h. Providing the Students’ Loan Trust Fund Office with Data on Students’ enrollment for processing
loan facilities for students.
i. Assist the Registrar in the allocation of Classrooms for lectures.
j. Performing other functions assigned by the Registrar.
Religious Activities
Sunday school teacher – Glory Assemblies of God Church, – Sakumono
Hobbies
Playing Table Tennis, listening to traditional and gospel songs, and reading News Magazines.

Referees
Mr. Edward Nimako-Dankwah
Registrar
Cape Coast Polytechnic
P. O. Box AD 50
Cape Coast
Tel: 042-33090/0244-154036
Dr. Kofi Akuoku
Head of Department of Sociology
Kwame Nkrumah University of Science and Technology
Private Mail Bag
Kumasi
Tel: 05150135/0208222886
Dr. Hans Luyten
Faculty of Behavioural Sciences
University of Twente
The Netherlands
Tel: 0031- 534893836

MR. ERNEST VICTOR AIKINS
Surname AIKINS
First name Ernest
Nationality Ghanaian
Contact Email: eaikins@gtuc.edu.gh
GSM: +233203007001
PMB 100, Accra, Ghana
EDUCATION
1963 – 1968 Tema Secondary School, G.C.E. 'O' Level
1968 – 1970 Konongo-Odumasi Sec Sch. G.C.E. 'A' Level
1970 – 1972 Akrokerri Teacher Training College, Teachers Certificate Post Secondary
1974 – 1977 University of Ghana, B.A. Hons Economics with Statistics
2008 University of Leicester U.K. (Dist Educ.), MBA/IT (Management of Information
Systems)
Other Courses
1991 The Compaq Accredited Systems Engineer program, (Munich, Germany)
1992 Microbanker Banking Software Study, (Bombay, India)
1992 SCO Unix Training Conducted by Sulvit Information Systems Inc. USA
1993 Strategic Information Systems Planning (Deloitte & Touche)
1993 Technical Training IBM AS/400
1993 Telecommunications Information Systems Management, (Victoria-Seychelles)
WORK EXPERIENCE
1978 -1984 Anwar-UI Islam Girls High School
H.O.D Mathematics
� Responsibilities
� Teaching of Mathematics

1984 – 1985 Institute for Professional Studies 1984
H.O.D Numerical Analysis & Data Processing
� Responsibilities
� Teaching of Statistics for Business Applications, Quantitative Techniques, Data Processing,
Economics and Applied Economics
1986 - 1987 Ministry of Education (Planning Division)
Planning Officer Statistics
� Responsibilities
� Analysis of Education Statistics
� Evaluation of Project, Monitoring Project Fund & Projections.
1987 NCR Ghana
Account Manager
� Responsibilities
� Develop and Cultivate Accounts in the CI/MEG Division.
1990 – 1992 COMPU-DATA Services Ltd.
Sales Manager, Systems Engineering Manager, General Manager/Systems Engineering Manager.
Responsibilities
� Strategic Planning, Policy Formulation and General Management
1993 Ghana Post and Telecommunications Corp
Chief Manager (MIS)
� Responsibilities
� Design, develop and implement computer systems
� Advise management on computer applications and progress
� Develop information strategy for the provision of timely and adequate information for
management decisions
Ghana Telecom
General Manager IT/ (Planning & Development)

� Responsibilities
� Design, develop and implement computer systems.
� Advise management on computer applications and progress.
� Develop information strategy for the provision of timely and adequate information for
management decisions
Ghana Telecom
General Manager/SLM
� Responsibilities
� Managed Customer Interfacing Unit of IT to ensure excellent IT service delivery
� Develop information strategy for the provision of timely and adequate information for
management decisions