htm 2733 internship 1 - Taylor's University Industrial Training System

TCHT HTM 2733 Internship 1
SCHOOL OF HOSPITALITY, TOURISM AND CULINARY ARTS
&
UNIVERSITE DE TOULOUSE 2 LE MIRAIL
Bachelor of International Tourism Management (Hons.) (Events Management)
MODULE INFORMATION BOOKLET
HTM 2733 INTERNSHIP 1
Contents
Synopsis ..................................................................................................................... 2
Module Status .............................................................................................................. 2
Objectives .................................................................................................................. 2
To allow the students to discover and experience the working environment of Event professions. ....... 2
Learning Outcomes ........................................................................................................ 2
Taylor’s Graduate Capabilities .......................................................................................... 2
Delivery Methods .......................................................................................................... 3
Assessment Methods ...................................................................................................... 5
Reading List ................................................................................................................ 8
Lecturer(s) .................................................................................................................. 8
Syllabus and Scheme of Work ........................................................................................... 8
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TCHT HTM 2733 Internship 1
Synopsis
The internship in events consists of three components: Pre-internship workshops, a 12-week supervised
working period, and a post-internship report. The pre-internship workshops introduce students to
professional working attitude; teamwork; leadership and multicultural workplace strategies. The
internship is designed to expand career knowledge while increasing speed, timing, organization, and
ability to handle deadlines in an approved Travel and Recreation company. The post-internship
exercise consists of: the industry attachment supervisor’s evaluation (1), an internship report (2) and
the portfolio (3) recording and reflecting on the work experience. All components are being graded.
Module Status
Module Credits : 3
Module Status : Core for BE
Pre – Requisite : Nil
BE : Bachelor of International Tourism Management (Hons.) (Events Management)
Objectives
To allow the students to discover and experience the working environment of Event professions.
Learning Outcomes
Upon successful completion of this module, students will be able to:
1. Demonstrate professional working attitudes
2. Comprehend the work environment in events sector
3. Operate in professional events working environment
4. Apply their practical/theoretical knowledge in events
5. Apply the steps required to be prepared for internship/employment
6. Develop events management skills
Taylor’s Graduate Capabilities
In addition to this module’s specific learning outcomes, students have also opportunities to develop any
of the following skills depending on their internship placement and situation:
Discipline Specific Knowledge
1.0 TGC: Discipline Specific Knowledge
1.1 Able to put theories into practice.
1.2 Understand ethical issues in the context of the field of study.
1.3 Understand professional practice within the field of study.
* This TGC is further clarified according to the respective program-specific outcomes.
Cognitive Capabilities
2.0
3.0
TGC: Lifelong learning
2.1 Learn independently
2.2 Locate, extract, synthesise and utilise information effectively.
2.3 Be intellectually engaged
TGC: Thinking and Problem Solving skills
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TCHT HTM 2733 Internship 1
Soft Skills
3.1 Think critically and creatively.
3.2 Define and analyse problems to arrive at effective solutions.
4.0
5.0
6.0
7.0
8.0
TGC: Communication Skills
4.1 Communicate appropriately in various settings and modes.
TGC: Interpersonal Skills
5.1 Understand team dynamics and mobilise the power of teams.
5.2 Understand and assume leadership.
TGC: Intrapersonal Skills
6.1 Manage oneself and be self-reliant.
6.2 Reflect on one’s actions and learning.
6.3 Embody Taylor’s core values.
TGC: Citizenship and Global Perspectives
7.1 Be aware of and form opinions from diverse perspectives.
7.2 Understand the value of civic responsibility and community engagement.
TGC: Digital Literacy
8.1 Effective use of Information and Communications Technology (ICT)
and related technologies.
Delivery Methods
Contact Hours
Pre-internship Module : Various organised briefings/workshops sessions in semester 3 or 4
Internship : 12 weeks of industrial placement
In reference to Taylor’s University’s Teaching and Learning Framework, the following instructional or
delivery methods may be adopted for this module depending on the requirement.
Authentic learning
Authentic Learning refers to the ideas that learners should be presented with problems that are
realistic situations and found in everyday applications of knowledge (Smith and Ragan, 1999).
There should be an opportunity to distinguish between relevant and irrelevant information. Finding
and defining problems as well as solving them should be a generative process.
Collaborative Learning
Collaborative Learning, also called cooperative learning, is heavily emphasized in most
constructivist approaches (Roblyer et al, 1996). Students working in groups to solve problems
demonstrate the notion of distributive intelligence, which states that accomplishment is not a
function of one person, but a group in which each contributes to the achievement of desired goals.
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TCHT HTM 2733 Internship 1
Cooperative learning is an ideal way for students to learn the skills that extend beyond that extend
beyond the classroom of sharing responsibility and working together toward common goals.
According to Driscoll (2000), collaboration also provides students with a way to understand point of
view outside their own.
Discovery learning
At one end of the discovery learning spectrum we find discovery learning in its simplest form. The
tools and information needed to solve a problem or learn a concept are provided and the learners
make sense of them.
Another definition is discovery learning as experimentation with some extrinsic intervention such as
clues, coaching, and a framework to help learners get to a reasonable conclusion. At the other end
of continuum is the expository teaching model of discovery learning where the learners “discovers”
what the teacher decides he is to discover using a process prescribed by the teacher.
Generative Learning
Generative learning is a learning process in which learners are given an overall problem and are
asked to generate sub-problems, sub-goals and strategies in order to achieve the larger task.
Generative learning strategies can be divided into four major stages:
1. Recalling information from long term-term memory
2. Integrating new knowledge with prior knowledge
3. Relating prior knowledge to new concepts and ideas in a meaningful way
4. Connecting new materials to information or ideas already in the learner’s mind
Using this strategy, a learner relates new ideas to prior knowledge in order to provide meaning to
the new material.
Goal –Based Scenarios
Goal based Scenarios (GBS) offer learners the opportunity to role-play from a certain point of view.
Their goal is for the learner to accomplish a mission or task associated with their role in scenario.
In order to achieve this goal, the learner needs to acquire particular skills and knowledge.
Student Self and Independent Study
Lecturers are not the sole provider of knowledge and information as these are unlimited. Students
are expected to practice self and independent studies for at least 9 hours for this module.
Note: Please refer to Taylor’s University’s Teaching and Learning Framework for the detailed
descriptions of each instructional method.
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TCHT HTM 2733 Internship 1
Assessment Methods
Assessment Components (%) Proportion (%)
Pre-internship Training/Workshops/Briefings 10
Internship period (pre-requisite: complete Pre-internship Training) 50
(i) Internship Evaluation Form(s) by Supervisor 50
Post Internship Report 40
(i) E-portfolio 10
(ii) Internship Report 30
Total 100
Pre-internship Training (10%)
It consists of workshops organized by the Career Centre with the collaboration of the lecturer in
charge. It includes an internship module briefing presented by the lecturer in charge. Students are
exposed to the requirements and needs they will face during the industrial attachment. Students
are prepared with reporting writing, as well as the e-portfolio briefing.
Learning outcome assessed – 5
Student must attend all the pre-internship briefings and workshops, in order to proceed to
company’s placement.
Attendance is taken. Students are compulsory to attend all the workshops and briefings organized
for the purpose of internship. Failure to attend any of these workshop or briefing will lead to a
0/10 mark for the specific Pre-internship component.
Internship Period (50%)
Industry Evaluation Forms (50%)
Learning outcome assessed – 1, 3, 4 & 6
Refer to appendix/annex 1: Internship Evaluation Form (IEF)
Evaluation Form
Total mark: 100
Questions 1 to 10 50
Max 5 marks per question
Students will be assessed by their supervisor at the end of the internship. This evaluation assesses
the performance and capacities of the intern throughout the internship.
Post-Internship Reports (40%)
Internship Report (30%)
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TCHT HTM 2733 Internship 1
(Written reports/ Assess students acquisition of knowledge and concepts)
This module also assesses the ability to meet deadline and to be prepared for the internship,
particularly with submitting the required documentation. Submission deadlines must be strictly
adhered to as time management is a highly valued professional skill.
Forms and Reports which are submitted late to the Divisional Office will be penalised as follows:
Submitted one (1) day after deadline - deduct 5% from mark awarded
Submitted two (2) days after deadline - deduct 10% from mark awarded
Submitted three (3) days after deadline - deduct 15% from mark awarded
Submitted four (4) days after deadline - deduct 20% from mark awarded
Submitted five (5) days after deadline - ZERO (0) mark for the assignment
Learning outcomes assessed – 2
Refer to appendix/annex 2 : Internship Report Guideline (IR)
E-Portfolio (10%)
Learning outcome assessed – University’s outcome to assessed students’ ability to be intentional
and reflective learners. The focus will be on the attainment of Taylor’s Graduate Capabilities.
Students are expected to compile an e-portfolio that consists of the following information:
Academic transcripts and certificates (SPM, A-levels, Diploma, etc.)
Testimonials and reference letters from previous institutions/organisations.
Samples of academic subject assignments which showcases your abilities.
Samples of non-academic activities.
Trainings attended to enhance skills if any (with supporting evidence).
Reference/recommendation letter from internship supervisor if any.
CV and personal statement.
In the form of E-portfolio (google.site or any other applicable site) with the contents categorised
under:
1. Personal Data
- Background
- Academic qualifications
- Professional qualifications
2. Academic Activities
At least 3 Sample projects and or assignments completed (at least 1 from Year 2) (example –
projects with good results/grades)
3. Non-Academic & Outreach Activities
- Example of non-academic activities; sports, clubs & societies (preferable from year 2)
- Examples of involvement in outreach activities (that do not contribute to a module’s marks)
4. Professional Experience
- Reference letter/evaluation by supervisor
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TCHT HTM 2733 Internship 1
- Part-time work experience
- Trainings related to professional and personal development
5. Reflections
- Reflective Learning Assignments (graded) from previous semesters or from Diploma.
- A (maximum) 100-word reflection on their skills and achievements gained throughout their
University studies and internship period
Marking Criteria
Presentation and completeness of e-Portfolio as well as overall reflection on progressive achievements
10 marks
IMPORTANT REMINDERS
Submission deadline
Internship Evaluation form (IEF), Internship Report, and E-portfolio URL link have to be submitted to
Divisional Office (or as advised via portal announcement) on or before 5pm on Monday 22 April 2013
in hardcopy, printed double sided and bind together.
Late submission
Incomplete documents will be rejected.
Forms and Reports which are submitted late to the Divisional Office will be penalised as follows:
Submitted one (1) day after deadline - deduct 5% from mark awarded
Submitted two (2) days after deadline - deduct 10% from mark awarded
Submitted three (3) days after deadline - deduct 15% from mark awarded
Submitted four (4) days after deadline - deduct 20% from mark awarded
Submitted five (5) days after deadline - ZERO (0) mark for the assignment
Late Commencement or completion of Internship
The dates of Internship commencement and completion are communicated by the Module Coordinator.
Students must respect the dates given. A late commencement of internship (for valid reasons, such as
medical case, immigration procedures, or a change of Internship Company) might delay the completion
of the internship. Any internship delayed for more than a week may lead to a deferment of studies to
the following semester.
It is compulsory to fulfil the internship. In the case of internship termination by the employer, the
internship will be considered failed (F).
Plagiarism
Plagiarism is the use of someone else's language, ideas, information or original material without
acknowledging the source. All students are expected to attend a course on proper usage of
referencing. Information about referencing is available from the Intellect’s Learning and Academic
Skills (LAS) department and/or from the library webpages at:-
http://iportal.taylors.edu.my/taylor_customize/Information_Skills/Reference/reference_mainpage.htm
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POST -
INTERS
NHIP
PERIOD
INTERSNHIP
PERIOD
PRE-INTERSNHIP
PERIOD
TCHT HTM 2733 Internship 1
Plagiarism is a serious offence and any individual (who is suspected of plagiarism) would be referred
to the Academic Integrity Committee of Taylor's University. Please refer to the Student Handbook for
further information.
Reading List
Main text/reference(s):
American Hospitality Academy (2005) SERVLEAD: Service Leadership In Multicultural Workplace-
Internship Manual, Michigan: American Hotel & Lodging Educational Institute.
Lecturer(s)
Name
Office
: Shantini Thuraiselvam
: Taylor’s University, Block D, level 9, Suite A
Phone Ext. : +60 3 5629 5436
E-mail
: Shantini.Thuraiselvam@taylors.edu.my
Consultation Hours : On request
Syllabus and Scheme of Work
Dates
(2012-13)
Topic / Activity
SEMESTER 3 or 4
Pre Internship (1) Briefing
Pre internship (2) workshop
Pre internship (3) workshop
SEMESTER FINAL EXAMINATION
Remarks
Conducted by
Programme Director
Conducted by Career
Centre
Conducted by Career
Centre
SEMESTER BREAK
INTERNSHIP PERIOD
2 - Jan 2013
till 23 Mar
2013
12 weeks of training
Submission of
Evaluation Form (IEF)
to Supervisor for
review
POST-INTERNSHIP PERIOD
Preparation of the Internship Report, Internship
Evaluation Form and Portfolio
Deadline for
submission of
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TCHT HTM 2733 Internship 1
Dates
(2012-13)
22 April
2013
Topic / Activity
Internship Report, Internship Evaluation Form and
Portfolio submitted together to the Divisional Office
Remarks
Internship Report, IEF
and portfolio
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