Objective Interface - Official Website of Howrah District

E-Governance at Howrah
PUBLIC GRIEVANCE REDRESSAL SYSTEM
Introduction
The Public Grievance & Assistance Cell deals with various petitions from the
public. These petitions are received either directly from the petitioners or
petitions are forwarded from Public Grievance Department, Writers’ Building,
Kolkata or from Home (PAR) Department.
On receipt of the same, the petitions are forwarded to the Superintendent of
Police or to the Officer-In-Charge / Inspector-In-Charge of the concerned Police
Stations under whose jurisdiction the petitioners reside or to different
Departments for enquiry. After the enquiry, report(s) is / are received and based
on the enquiry report(s), action(s) is / are taken for disposal of the petitions /
claims under intimation to the petitioners.
Objective
The Public Grievance Redressal System has been developed with an aim to
minimize the processing time in an effective manner for registering and
maintaining up-to-date record of the grievances received from the Public.
Outcome
The system helps in keeping track of the grievances received and its redressal
very efficiently thereby serving as a Management Information System (MIS) for
the Government. The grievances can be managed and monitored in a better way
through the computerized system thus benefiting both the Government and the
Citizen. All the required reports are available in the system.
Functionality
The functionalities covered by the software are :
Registration of grievances
Entry / Updation of Action taken on the grievances and
Feedback received
Generation of Daily / Monthly Report on grievances
registered
Generation of Acknowledgement, Note Sheet, Final Order,
Order Sheet etc.
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