Objective Interface - Official Website of Howrah District

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$MEMO NO: \ 0 ll/SSM/PM - Official Website of Howrah District$

E-Governance at Howrah G2G (Govt. to Govt. ) G2C ( Govt. to Citizen) User Departments Public Grievance and Assistance Cell Central Verification Cell Rent Control Cell ( Office of the District Magistrate) Howrah NATIONAL INFORMATICS CENTRE - 79 -
E-Governance at Howrah PUBLIC GRIEVANCE REDRESSAL SYSTEM Introduction The Public Grievance & Assistance Cell deals with various petitions from the public. These petitions are received either directly from the petitioners or petitions are forwarded from Public Grievance Department, Writers’ Building, Kolkata or from Home (PAR) Department. On receipt of the same, the petitions are forwarded to the Superintendent of Police or to the Officer-In-Charge / Inspector-In-Charge of the concerned Police Stations under whose jurisdiction the petitioners reside or to different Departments for enquiry. After the enquiry, report(s) is / are received and based on the enquiry report(s), action(s) is / are taken for disposal of the petitions / claims under intimation to the petitioners. Objective The Public Grievance Redressal System has been developed with an aim to minimize the processing time in an effective manner for registering and maintaining up-to-date record of the grievances received from the Public. Outcome The system helps in keeping track of the grievances received and its redressal very efficiently thereby serving as a Management Information System (MIS) for the Government. The grievances can be managed and monitored in a better way through the computerized system thus benefiting both the Government and the Citizen. All the required reports are available in the system. Functionality The functionalities covered by the software are : Registration of grievances Entry / Updation of Action taken on the grievances and Feedback received Generation of Daily / Monthly Report on grievances registered Generation of Acknowledgement, Note Sheet, Final Order, Order Sheet etc. - 80 -
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E-Governance at Howrah GEOGRAPHICAL
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E-Governance at Howrah 1. Police 2.
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E-Governance at Howrah Illustration
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E-Governance at Howrah Future Scope
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E-Governance at Howrah After the we
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E-Governance at Howrah G2G (Govt. t
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E-Governance at Howrah Implementati
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E-Governance at Howrah Opening Scre
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E-Governance at Howrah Personal Inf
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E-Governance at Howrah Personal Pay
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E-Governance at Howrah Land Acquisi
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Objective Interface - Official Website of Howrah District

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