MITIE in healthcare brochure
MITIE in healthcare brochure MITIE in healthcare brochure
CASE STUDY - North Middlesex University Hospital NHS Trust Services provided: • Car park management; • Domestic cleaning; • Helpdesk; • Portering; • Security services. What was the Trust looking for? An FM provider that understood the complications of providing services in a busy hospital environment, with a reputable track record. How did we help? With customer care in mind, we tasked our highly-trained portering team with a range of duties to ensure the hospital ran smoothly, creating more time for staff to concentrate on the well-being of their patients. We also developed a challenging work programme using the high quality and innovative Vermop Microfiber system to deep clean the Trust with minimal disruption to staff, patients and relatives. Through good communication and teamwork, the Trust’s managers and infection control teams were able to adapt the programme based on patients’ needs while maintaining the same degree of efficiency. Highlights: • Greater physical presence by our portering team, allowing the Trust to focus on caring for their patients; • A new, innovative approach to cleaning; • Low staff turnover; • Multi-skilled training for our on site project team has decreased down time by over 20%.
Environmental + Environmental + WE’RE THE EXPERTS + Cleaning; Theatre cleaning; Ward cleaning; Daily office cleaning; Domestic cleaning; Feminine hygiene; Window cleaning; + Landscaping; + Winter services; + Pest control; + Waste and recycling; + Portering. The Environmental + team at MITIE has been working for over 20 years, making a huge difference to clients across the healthcare sector Our 32,000 employees in the Environmental + team clean, maintain grounds, grit sites in winter, manage waste, control pests…and even deliver weekly flowers for your reception desks. Our knowledge and capabilities can save you money, by driving out duplication, and improving quality. Safety is critical to the services our Environmental + team deliver. We are proud that our operations have been recognised with five consecutive annual Gold ROSPA awards. And with such a big team we are also experts in ensuring that our training gives our people the skills and motivation to continually delight our clients and protect our industry leading client retention rate. We believe in innovation. Our innovations committee regularly meets with clients and manufacturers to explore and promote better ways of working. We were one of the very first cleaning companies to use microfibre technology as well as time and attendance telephone logging in and out. And our pioneering new Lean environment team is applying the principles of Lean Six Sigma to reduce or eliminate waste of time and resources. It’s helping us to save clients money, cut their energy bills, and reduce their carbon footprint. And as one of the leading waste outsourcers in the UK and Ireland, we were recently proud winners of the CIWM Environmental Excellence Awards. Through re-classifying certain clinical waste, and an effective engagement programme, we helped UCL generate big savings, and big reductions in CO 2 emissions. We offer more services in-house than other organisations, but we still manage to treat our customers with the same care and attention as we did when we started over 20 years ago. 07
- Page 1 and 2: Expert facilities, energy and peopl
- Page 3 and 4: Some of Our recent clients include
- Page 5 and 6: We are MITIE 20 years of experience
- Page 7: 41 39 MITIE’s integrated healthca
- Page 12 and 13: Total Security Management Case Stud
- Page 15 and 16: Homecare Homecare WE’RE THE EXPER
- Page 17 and 18: Award-winning Innovations Award-win
- Page 19 and 20: Building Maintenance, Fit-Out, and
- Page 21 and 22: Compliance COMPLIANCE WE’RE THE E
- Page 23 and 24: Sustainability SUSTAINABILITY We’
- Page 25 and 26: Energy ENERGY WE’RE THE EXPERTS
- Page 27 and 28: Catering Catering WE’RE THE EXPER
CASE STUDY - North<br />
Middlesex University<br />
Hospital NHS Trust<br />
Services provided:<br />
• Car park management;<br />
• Domestic clean<strong>in</strong>g;<br />
• Helpdesk;<br />
• Porter<strong>in</strong>g;<br />
• Security services.<br />
What was the Trust look<strong>in</strong>g for?<br />
An FM provider that understood the<br />
complications of provid<strong>in</strong>g services<br />
<strong>in</strong> a busy hospital environment, with<br />
a reputable track record.<br />
How did we help?<br />
With customer care <strong>in</strong> m<strong>in</strong>d, we<br />
tasked our highly-tra<strong>in</strong>ed porter<strong>in</strong>g<br />
team with a range of duties to ensure<br />
the hospital ran smoothly, creat<strong>in</strong>g<br />
more time for staff to concentrate on<br />
the well-be<strong>in</strong>g of their patients.<br />
We also developed a challeng<strong>in</strong>g work<br />
programme us<strong>in</strong>g the high quality and<br />
<strong>in</strong>novative Vermop Microfiber system<br />
to deep clean the Trust with m<strong>in</strong>imal<br />
disruption to staff, patients and relatives.<br />
Through good communication and<br />
teamwork, the Trust’s managers and<br />
<strong>in</strong>fection control teams were able<br />
to adapt the programme based on<br />
patients’ needs while ma<strong>in</strong>ta<strong>in</strong><strong>in</strong>g the<br />
same degree of efficiency.<br />
Highlights:<br />
• Greater physical presence by our<br />
porter<strong>in</strong>g team, allow<strong>in</strong>g the Trust<br />
to focus on car<strong>in</strong>g for their patients;<br />
• A new, <strong>in</strong>novative approach<br />
to clean<strong>in</strong>g;<br />
• Low staff turnover;<br />
• Multi-skilled tra<strong>in</strong><strong>in</strong>g for our on site<br />
project team has decreased down<br />
time by over 20%.
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