MITIE in healthcare brochure

MITIE in healthcare brochure MITIE in healthcare brochure

14.03.2015 Views

CASE STUDY - Rampton Hospital, Nottinghamshire Healthcare NHS Trust Services provided: • Planned and unplanned maintenance of M&E services; • Building fabric; • Building installations; • Grounds maintenance; • Operation and maintenance of sewage and water treatment plants and boiler house. What was the Trust looking for? The Trust wanted to be confident they could achieve annual efficiency savings without compromising quality of service. How did we help? Providing a maintenance service within this environment presented an almost unique challenge, with many of the complexities of an acute hospital combined with the security measures found in a prison. Routine maintenance tasks typically take twice as long and cost up to 30% more than in a normal hospital. We implemented a number of improvements including: • Early warnings for flagging up rising project costs; • Monthly target cost setting; • Pain/gain linked to key performance indicators; • Weekly finance review; • Greater ownership of the Trust’s risk and closer integration of the quality/ risk manager; • A more innovative way of working.

Building Maintenance, Fit-Out, and Refurbishment WE’RE THE EXPERTS • Mechanical and electrical engineering; • ‘MobileTech’ planned and reactive services; • Building refurbishment; • Interior fit-out; • Lighting design, projects and maintenance; • Building management systems and controls; • Plant and boiler maintenance; • Heating ventilation and air conditioning (HVAC) applications; • Electrical services and testing; • Building fabric maintenance; • Specialist trades: roofing; plumbing, heating, plastering, dry-lining, painting; • Fire suppression systems, alarms and emergency lighting; • Standby generators and UPS; • Water management; • Drainage; • Insurance claims validation and repairs. We’ve built an enviable reputation for high-quality maintenance and engineering excellence Healthcare is a demanding sector that requires a totally different approach to management of assets and facilities. The last thing you need is the distraction of maintenance issues such as broken doors, missing lights, malfunctioning aircon and a million other things that get in the way of effective patient care. Fortunately heathcare is an environment that MITIE really understands because we have worked across the sector, with the biggest organisations, for many years. Being so close to healthcare has helped us develop our MobileTech service to take care of all those maintenance headaches. The principle behind MobileTech is simple but effective, reducing the number of reactive call–outs, driving productivity, minimising site disruption and improving costs efficiencies. ‘Mobile-techs’ are trained in a variety of mechanical and electrical disciplines so that they deliver planned preventative maintenance and compliance services in addition to resolving faults and breakdowns. The trick to making this service work is through the smart and effective delivery of as much of the planned and reactive work together in a single visit. Complementing our technicians is a team of highly trained engineers dedicated to delivering the complex services, from lighting to HVAC, that demand a more focussed set of skills. At the heart of our operation is a state-of-theart Customer Service Centre that is your link to efficient deployment of resource and fast problem resolution. Our interiors team specialises in the fit-out and refurbishment of world-class properties. Our experience in high-quality specifications, occupied buildings, restricted access sites, and listed buildings is second-tonone. Whatever the building and whatever the design, we have the skilled resource to deliver an outstanding fit-out. It’s all down to our unique integration of people, skills, and processes. Building Maintenance, Fit-Out, and Refurbishment 17

Build<strong>in</strong>g Ma<strong>in</strong>tenance, Fit-Out,<br />

and Refurbishment<br />

WE’RE THE EXPERTS<br />

• Mechanical and<br />

electrical eng<strong>in</strong>eer<strong>in</strong>g;<br />

• ‘MobileTech’ planned<br />

and reactive services;<br />

• Build<strong>in</strong>g refurbishment;<br />

• Interior fit-out;<br />

• Light<strong>in</strong>g design,<br />

projects and<br />

ma<strong>in</strong>tenance;<br />

• Build<strong>in</strong>g management<br />

systems and controls;<br />

• Plant and boiler<br />

ma<strong>in</strong>tenance;<br />

• Heat<strong>in</strong>g ventilation<br />

and air condition<strong>in</strong>g<br />

(HVAC) applications;<br />

• Electrical services<br />

and test<strong>in</strong>g;<br />

• Build<strong>in</strong>g fabric<br />

ma<strong>in</strong>tenance;<br />

• Specialist trades:<br />

roof<strong>in</strong>g; plumb<strong>in</strong>g,<br />

heat<strong>in</strong>g, plaster<strong>in</strong>g,<br />

dry-l<strong>in</strong><strong>in</strong>g, pa<strong>in</strong>t<strong>in</strong>g;<br />

• Fire suppression<br />

systems, alarms and<br />

emergency light<strong>in</strong>g;<br />

• Standby generators<br />

and UPS;<br />

• Water management;<br />

• Dra<strong>in</strong>age;<br />

• Insurance claims<br />

validation and repairs.<br />

We’ve built<br />

an enviable<br />

reputation for<br />

high-quality<br />

ma<strong>in</strong>tenance<br />

and eng<strong>in</strong>eer<strong>in</strong>g<br />

excellence<br />

Healthcare is a demand<strong>in</strong>g sector that requires<br />

a totally different approach to management of<br />

assets and facilities.<br />

The last th<strong>in</strong>g you need is the distraction of ma<strong>in</strong>tenance<br />

issues such as broken doors, miss<strong>in</strong>g lights, malfunction<strong>in</strong>g<br />

aircon and a million other th<strong>in</strong>gs that get <strong>in</strong> the way<br />

of effective patient care. Fortunately heathcare is an<br />

environment that <strong>MITIE</strong> really understands because<br />

we have worked across the sector, with the biggest<br />

organisations, for many years.<br />

Be<strong>in</strong>g so close to <strong>healthcare</strong> has helped us develop<br />

our MobileTech service to take care of all those<br />

ma<strong>in</strong>tenance headaches. The pr<strong>in</strong>ciple beh<strong>in</strong>d<br />

MobileTech is simple but effective, reduc<strong>in</strong>g the number<br />

of reactive call–outs, driv<strong>in</strong>g productivity, m<strong>in</strong>imis<strong>in</strong>g<br />

site disruption and improv<strong>in</strong>g costs efficiencies.<br />

‘Mobile-techs’ are tra<strong>in</strong>ed <strong>in</strong> a variety of mechanical<br />

and electrical discipl<strong>in</strong>es so that they deliver planned<br />

preventative ma<strong>in</strong>tenance and compliance services<br />

<strong>in</strong> addition to resolv<strong>in</strong>g faults and breakdowns. The<br />

trick to mak<strong>in</strong>g this service work is through the smart<br />

and effective delivery of as much of the planned and<br />

reactive work together <strong>in</strong> a s<strong>in</strong>gle visit.<br />

Complement<strong>in</strong>g our technicians is a team of highly tra<strong>in</strong>ed<br />

eng<strong>in</strong>eers dedicated to deliver<strong>in</strong>g the complex services,<br />

from light<strong>in</strong>g to HVAC, that demand a more focussed<br />

set of skills. At the heart of our operation is a state-of-theart<br />

Customer Service Centre that is your l<strong>in</strong>k to efficient<br />

deployment of resource and fast problem resolution.<br />

Our <strong>in</strong>teriors team specialises <strong>in</strong> the fit-out and<br />

refurbishment of world-class properties. Our experience<br />

<strong>in</strong> high-quality specifications, occupied build<strong>in</strong>gs,<br />

restricted access sites, and listed build<strong>in</strong>gs is second-tonone.<br />

Whatever the build<strong>in</strong>g and whatever the design,<br />

we have the skilled resource to deliver an outstand<strong>in</strong>g<br />

fit-out. It’s all down to our unique <strong>in</strong>tegration of people,<br />

skills, and processes.<br />

Build<strong>in</strong>g Ma<strong>in</strong>tenance, Fit-Out, and Refurbishment<br />

17

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