MITIE in healthcare brochure

Expert facilities, energy and people services
Fresh thinking
in healthcare
fresh thinking

Expertise you can trust
6.5million
hours of care
72,000
LAST DECEMBER
WE SHIFTED
½ MILLION TONNES OF
SN W
MITIE maintains
7% of all
sheltered
housing in England
We partner the
world’s
leading
Children’s
Hospital

Some of Our recent clients include
NHS
GRAMPIAN
Royal United
Hospital Bath NHS Trust
HOSPITALS NHS
FOUNDATION TRUST
Central Manchester Universty
MILTON
KEYNES
HULL TEACHING
PRIMARY CARE TRUST
HERTFORDSHIRE
COUNTY COUNCIL
ORBIT
HOUSING GROUP
North Yorkshire
and York PCT
LHCS NHS
Foundation
NOTTINGHAMSHIRE
HEALTHCARE NHS TRUST
LEWISHAM
HOMES
BIRMINGHAM
CHILDREN’S
HOSPITAL NHS TRUST

CONTENTS
04
MITIE’s integrated
healthcare services
06
Environmental +
08
Lean Six Sigma
10
Total security
management
12
Homecare
14
Innovation
16
Building maintenance,
fit-out, and refurbishment
18
Compliance
20
Sustainability
22
Energy
24
Catering

We are MITIE
20 years of experience you can rely on
These are some
of the things
that make
MITIE different...
We self-deliver the
largest range of
facilities, energy and
people services in the
UK and Ireland
Our technicians are
multi-skilled – to reduce
the number of visits
needed to your buildings
We have a black-belt in
Six-Sigma – a scientific
approach to doing
things in the most cost
effective way
We can help you control
your energy use, reduce
energy costs, buy or
generate the energy you
need, and lower emissions
Health and safety is our
business – we’ve won
five RoSPA Gold awards
in a row
We can help you
understand your total
cost of occupancy
including leases, energy,
maintenance, projects
and FM services
When it comes to healthcare our aim is crystal
clear, we create exceptional experiences for
patients, residents, staff and visitors.
We do that through:
• Applying the fresh thinking from our 72,000 people
to change and improve the way we deliver services
• Helping people live a happier and more independent
life in the comfort of their own home
• Creating significant cost efficiencies through the
self-delivery of the widest range of FM, people and
energy services
• Investing in technology and innovation
For over 20 years, we’ve been helping improve patient care
with hospitals, Local Authorities and private sector providers
to grow one of the largest and most responsive FM, energy
and people services in the UK and Ireland. It means we
have thousands of experts who can continually innovate to
find new ways of solving problems and reducing costs.
And because we operate across the UK and Ireland, and
have the largest range and broadest coverage of facilities,
energy and people services, we can really use our local
presence and range of self-delivered services to drive out
duplication and significantly reduce your costs.
You probably know that MITIE delivers a complete range
of Facilities Services – from cleaning and security, to fit-out
and refurbishment, and reactive and planned buildings
maintenance services. But you might not realise that
energy management services are now a critical part
of the services we deliver across the healthcare sector.
We can help you control energy use, reduce your energy
costs, buy or generate the energy you need, and lower
your carbon emissions.
What’s more, we’ve also recently expanded into people
services and now provide a wide range of homecare
services to people who need help and support due to
illness, disability, infirmity or old-age.
Our unique, innovative and strategic approach to FM,
energy and people services is a much smarter way of
working – streamlining your operations and simplifying
processes while creating welcoming, effective, clean and
safe environments for your employees, patients and visitors.
The rest of this booklet talks about some of the key services
we supply to the healthcare sector, and what makes MITIE
really different. Please do get in touch if you are interested
in anything we’ve got to say. E: mark.wittich@mitie.com.
03

2
30
31
4
33
35
3
25
10
23
20
37
5
10 7
46
36
19
16
22
47
24
32
26
11
44
21
10
13
Security
1 Security guard
2 Alarms
3 CCTV
4 Electronic security systems
5 Employee screening
6 Front of house
7 Risk and resillience consultancy services
8 Car park management
9 Mobile response – alarms, mobile patrols
and keyholding
Environmental +
10 Cleaning
11 Window cleaning
12 Waste management and recycling
13 Landscaping
14 Pest control
15 Gritting
Wider FM hospital services
16 Portering
17 Laundry
18 Helpdesk
Compliance
19 Fire safety advice
20 Health and safety advice
21 Disabled access consulting and auditing
Building maintenance, fit-out and engineering
22 Building management systems and controls
23 Water hygiene
24 Electrical inspection
25 Lighting design, projects and maintenance
26 Asset condition surveys
27 Asset management
28 Plant and boiler maintenance
29 ‘MobileTech’ planned and reactive services
04

41
39
MITIE’s integrated healthcare services
43
42
18
40
2
45
28
27
17
12
6
15
34
1
9
14
8
29
38
Property services
In hospitals
30 Roofing
31 Painting and repairs
32 Plumbing and heating
33 Plastering and dry-lining
34 Property maintenance
35 Building refurbishment
Hospital build
36 Fire protection and fire suppression systems,
alarms and emergency lighting
37 M&E installation
Accessibility
38 In home re-fit/refurbishment – adaptation
of the home environment for access
Energy
39 De-centralised energy installations
40 Energy strategy
41 Carbon compliance
42 Utility procurement
Business services
43 Document management and reprographics
44 Post room
Care at home
45 Homecare – care in the home
Catering
46 Patient dining
47 Visitor and staff dining
05

CASE STUDY - North
Middlesex University
Hospital NHS Trust
Services provided:
• Car park management;
• Domestic cleaning;
• Helpdesk;
• Portering;
• Security services.
What was the Trust looking for?
An FM provider that understood the
complications of providing services
in a busy hospital environment, with
a reputable track record.
How did we help?
With customer care in mind, we
tasked our highly-trained portering
team with a range of duties to ensure
the hospital ran smoothly, creating
more time for staff to concentrate on
the well-being of their patients.
We also developed a challenging work
programme using the high quality and
innovative Vermop Microfiber system
to deep clean the Trust with minimal
disruption to staff, patients and relatives.
Through good communication and
teamwork, the Trust’s managers and
infection control teams were able
to adapt the programme based on
patients’ needs while maintaining the
same degree of efficiency.
Highlights:
• Greater physical presence by our
portering team, allowing the Trust
to focus on caring for their patients;
• A new, innovative approach
to cleaning;
• Low staff turnover;
• Multi-skilled training for our on site
project team has decreased down
time by over 20%.

Environmental +
Environmental +
WE’RE THE EXPERTS
+ Cleaning;
Theatre cleaning;
Ward cleaning;
Daily office cleaning;
Domestic cleaning;
Feminine hygiene;
Window cleaning;
+ Landscaping;
+ Winter services;
+ Pest control;
+ Waste and recycling;
+ Portering.
The
Environmental +
team at MITIE has
been working
for over 20 years,
making a huge
difference to
clients across the
healthcare sector
Our 32,000 employees in the Environmental + team
clean, maintain grounds, grit sites in winter, manage
waste, control pests…and even deliver weekly
flowers for your reception desks. Our knowledge
and capabilities can save you money, by driving
out duplication, and improving quality.
Safety is critical to the services our Environmental + team
deliver. We are proud that our operations have been
recognised with five consecutive annual Gold ROSPA
awards. And with such a big team we are also experts in
ensuring that our training gives our people the skills and
motivation to continually delight our clients and protect
our industry leading client retention rate.
We believe in innovation. Our innovations committee
regularly meets with clients and manufacturers to explore
and promote better ways of working. We were one
of the very first cleaning companies to use microfibre
technology as well as time and attendance telephone
logging in and out. And our pioneering new Lean
environment team is applying the principles of Lean Six
Sigma to reduce or eliminate waste of time and resources.
It’s helping us to save clients money, cut their energy bills,
and reduce their carbon footprint.
And as one of the leading waste outsourcers in the UK
and Ireland, we were recently proud winners of the CIWM
Environmental Excellence Awards. Through re-classifying
certain clinical waste, and an effective engagement
programme, we helped UCL generate big savings, and
big reductions in CO 2
emissions.
We offer more services in-house than other organisations, but
we still manage to treat our customers with the same care
and attention as we did when we started over 20 years ago.
07

Lean Six Sigma
Lean Six Sigma –
Innovation MITIE Style
Our business
improvement
team is
revolutionising
our operations
for your benefit
MITIE’s expert team is revolutionising operational
efficiency in Facilities Management
Our highly specialised Lean Environment team has
introduced a leaner, greener and more efficient approach
to cleaning that has a direct impact on your estate. This
is based on Lean Six Sigma, the engineered process that
is grounded on removing waste, whether that’s materials,
resources, people, energy, or time. Lean Six Sigma also
helps remove harmful environmental wastes.
One of the ways in which we save time and resources
is by process mapping ‘peaks and troughs’ in working
practices, getting rid of the downtime that occurs
during the troughs. Downtime could involve, for instance,
walking between wards or stores or going to another
site on the same floor. Instead of just walking to another
site our people clean along the way, thus turning that
downtime into another peak or productive time.
We take CAD drawings of your buildings and plot the
best and most efficient routes. We do this by utilising
our own bespoke lean software called Lean IT and
building known productivities into these new routes.
It’s not enough just to create new routes using lean IT.
Everyone on site who works for MITIE is trained in the new
techniques involved. We have set up our own Lean Six
Sigma Academy which trains our own employees in Lean
Six Sigma, including recognised Foundation, Yellow and
Green belt qualifications.
Lean Six Sigma – just another MITIE innovation now
setting the standards for a lean and green approach to
Facilities Management in the health sector.
09

Total Security Management
Case Study - Oxford
Radcliffe Hospitals
NHS Trust
Services provided:
• Car park management;
• CCTV monitoring;
• Security personnel.
What was the Trust looking for?
A specialist partner to transform
their in-house team to act quickly
in any emergency across three
healthcare sites.
How did we help?
We offered a total security package
including a bespoke training
programme, on-going development
plan, reward and recognition schemes
and dedicated management
support. Our specific training
programme focused on customer
service, control and restraint, bomb
awareness and fire fighting skills to
provide the team with the correct skills
to handle any type of incident.
The results:
The client now has safe and secure
sites which are patrolled regularly
and effectively. Our people are highly
trained, skilled, and motivated.

Total Security Management
Total Security Management
Total security management
WE’RE THE EXPERTS
• Security personnel;
• Risk and resilience
consultancy services;
• Electronic security
systems;
• Remote CCTV and
alarm monitoring;
• Vehicle and asset
tracking;
• Mobile response:
alarms, mobile patrols,
and key holding;
• Void property security;
• Lone worker protection;
• Employee screening;
• Car park
management;
• Front of house.
MITIE’s Total security management business is one
of the UK and Irelands’ leading security companies.
Our experts deliver integrated and risk-based
security services to not only ensure the safety of your
patients, staff and visitors, but your buildings, assets
and reputation as well.
We work with you to understand your objectives so that
the deployment of technology will enable us to drive down
the cost base of security personnel. Our commitment to
technology and innovation means our officers are more
efficient in their roles, eliminating the need for them to be
away from their posts: they remain a constant deterrent and
you benefit from real time, accurate reporting of incidents.
And as an approved SIA contractor, we’re certified to
national security standards and base our operational
procedures on a thorough knowledge of and compliance
with the requirements of the NHS Security Manual.
We use the data gathered to intelligently shape the
security strategy. Our analysts apply the findings to deploy
resource more efficiently; whether that is based around
power hours, a surge in incidents, or a one off event - your
estate will be protected by the necessary resource level.
Where CCTV is integral to the security solution, our state of
the art technology centre, MiTec, is operational 24 hours a
day, 365 days a year to remotely monitor and act on any
alerts. As our technology hub, it’s accredited to NSI Gold
Cat II ARC BS 5979.
We use the
data gathered
to intelligently
shape the
security strategy
When recruiting our security officers, our selection
procedures are far more exacting than the industry
average. When one of our team starts work with you,
they will have provided written evidence of at least five
year’s full employment history and undergone rigorous
training in fire fighting, emergency procedures, and law
and conflict management.
The use of technology-led security and collected
intelligence are the future of security in the healthcare
sector. And of course, outstanding customer service
comes as standard at MITIE.
11

Homecare
Homecare
WE’RE THE EXPERTS
• Supported living;
• Live-in care;
• Re-ablement services;
• Respite care;
• Personal care;
• Complex care;
• Social companionship.
Our aim is to
help people
live a happier
and more
independent life
in the comfort of
their own home
In October 2012, MITIE acquired Enara, the fourth
largest provider of homecare services. Working with
people of all ages, we provide a range of homecare
services to people who need help and support due
to illness, disability, infirmity or old-age. From preparing
meals and helping people get out and about, to
supporting more complex conditions such as learning
disabilities or dementia, our aim is to help people live a
happier and more independent life in the comfort of
their own home.
With over 60 branches across the south of England and
Wales, we work with Local Authorities and Primary Care
Trusts to deliver a homecare service to their local residents.
We’re a vital part of the communities that we work in
and pride ourselves on delivering a local service. This
means local branches, local carers and a service that’s
totally tailored to our clients’ and service users’ needs
and requirements. What’s more, all of this comes with the
backing of a national company which means increased
efficiencies and cost savings.
We understand the challenges faced by Local Authorities in
today’s tough economic climate, but our focus has always
remained the same – to provide a quality of care that you
would choose for yourself or a loved one. We pride ourselves
on quality and are ISO9001 and EXOR accredited and
also hold an ‘Investors in People’ award. As well as being
regulated and inspected by the Care Quality Commission
(CQC), we also have a ‘Quality Advisory Panel’, made up
of senior representatives from the health and social care
industry who advise us on all aspects of service delivery.
With the right processes and systems in place, we continually
monitor, communicate and review our management of
service delivery and quality, and work hard to constantly
improve what we do.
13

MITIE Auditor
Our very own NHS-specific system for analysing
the efficiency of our domestic services utilises
the prescribed risk categories and the revised
49 elements to be audited as detailed in the
National Specifications for Cleanliness in the NHS.
CARPS
This is a leading task management tool for
logging, allocating and tracking portering
activity in real -time.
MenuMate
Our savvy electronic patient meal ordering system
– linking bedside to back-office to ensure efficiency
in meal ordering and production schedules,
minimising food waste and reducing costs.
Maximo
Maximo links asset history to planned
maintenance schedules: reducing downtime
and maintenance costs, and identifying
problems before they happen!
VisionFM
VisionFM is our own web based integrated
solution at the heart of the facilities operation.
From handling reactive calls and managing
planned activity to document management,
reporting and auditing to keep your business
compliant – VisionFM provides the hub for daily
operations and a fast and effective helpdesk.

Award-winning Innovations
Award-winning Innovations
Technology and innovation are real points of
difference for MITIE.
For over 25 years we’ve been innovating, and harnessing
new technologies to transform the services we deliver,
and reduce costs for our clients.
In particular, MiWorld, our web-based management
information platform, gives clients ‘live’ visibility over
exactly what we’re doing, when and how well. MiWorld
presents a single overview of your portfolio, and helps to
identify asset and facility issues which can be addressed
to improve efficiencies and reduce costs. MiWorld is also
a strategic tool which combines facilities services costs
with property related expenditure such as utility and
leases, to uncover the total costs of occupancy, which
can be used to benchmark performance.
Our use of mobile technology with our mobile workforce
has helped to accelerate improvements in service,
process and scheduling – and is fundamental to our
MobileTech engineering services.
Delivering an efficient and cost effective operation to our
clients is a top priority. Using the benefits of technology,
we want to make all of our processes simpler and more
efficient for our people, our customers and our supply
chain. Our suppliers are also using us to test new and
pioneering products that they are bringing to the market,
for example through our supplier innovation days.
Our expert
health team
will continue
to invest in
developing
new solutions
that harness
the latest
technology
We’re a forward-thinking and innovative company. Our
expert healthcare team will continue to invest in developing
new solutions that harness the latest technology, transform
services and reduce costs for our clients.
15

CASE STUDY - Rampton
Hospital, Nottinghamshire
Healthcare NHS Trust
Services provided:
• Planned and unplanned
maintenance of M&E services;
• Building fabric;
• Building installations;
• Grounds maintenance;
• Operation and maintenance of
sewage and water treatment plants
and boiler house.
What was the Trust looking for?
The Trust wanted to be confident they
could achieve annual efficiency savings
without compromising quality of service.
How did we help?
Providing a maintenance service
within this environment presented an
almost unique challenge, with many of
the complexities of an acute hospital
combined with the security measures
found in a prison. Routine maintenance
tasks typically take twice as long and
cost up to 30% more than in a normal
hospital. We implemented a number of
improvements including:
• Early warnings for flagging up rising
project costs;
• Monthly target cost setting;
• Pain/gain linked to key performance
indicators;
• Weekly finance review;
• Greater ownership of the Trust’s risk
and closer integration of the quality/
risk manager;
• A more innovative way of working.

Building Maintenance, Fit-Out,
and Refurbishment
WE’RE THE EXPERTS
• Mechanical and
electrical engineering;
• ‘MobileTech’ planned
and reactive services;
• Building refurbishment;
• Interior fit-out;
• Lighting design,
projects and
maintenance;
• Building management
systems and controls;
• Plant and boiler
maintenance;
• Heating ventilation
and air conditioning
(HVAC) applications;
• Electrical services
and testing;
• Building fabric
maintenance;
• Specialist trades:
roofing; plumbing,
heating, plastering,
dry-lining, painting;
• Fire suppression
systems, alarms and
emergency lighting;
• Standby generators
and UPS;
• Water management;
• Drainage;
• Insurance claims
validation and repairs.
We’ve built
an enviable
reputation for
high-quality
maintenance
and engineering
excellence
Healthcare is a demanding sector that requires
a totally different approach to management of
assets and facilities.
The last thing you need is the distraction of maintenance
issues such as broken doors, missing lights, malfunctioning
aircon and a million other things that get in the way
of effective patient care. Fortunately heathcare is an
environment that MITIE really understands because
we have worked across the sector, with the biggest
organisations, for many years.
Being so close to healthcare has helped us develop
our MobileTech service to take care of all those
maintenance headaches. The principle behind
MobileTech is simple but effective, reducing the number
of reactive call–outs, driving productivity, minimising
site disruption and improving costs efficiencies.
‘Mobile-techs’ are trained in a variety of mechanical
and electrical disciplines so that they deliver planned
preventative maintenance and compliance services
in addition to resolving faults and breakdowns. The
trick to making this service work is through the smart
and effective delivery of as much of the planned and
reactive work together in a single visit.
Complementing our technicians is a team of highly trained
engineers dedicated to delivering the complex services,
from lighting to HVAC, that demand a more focussed
set of skills. At the heart of our operation is a state-of-theart
Customer Service Centre that is your link to efficient
deployment of resource and fast problem resolution.
Our interiors team specialises in the fit-out and
refurbishment of world-class properties. Our experience
in high-quality specifications, occupied buildings,
restricted access sites, and listed buildings is second-tonone.
Whatever the building and whatever the design,
we have the skilled resource to deliver an outstanding
fit-out. It’s all down to our unique integration of people,
skills, and processes.
Building Maintenance, Fit-Out, and Refurbishment
17

CASE STUDY - Birmingham
Children’s Hospital NHS
Foundation Trust
Services provided
• Part M Access Audit - audit of the
premises in line with Part M of Building
Regulations, BS8300:2009 and the
Equality Act 2010;
• Facilities Management
Reporting – online reporting tool
highlighting all access issues raised,
recommendations on how to rectify
them and budget costing based on
the PSA Schedule of rates;
• Way finding – The data gathered
during the access audit process
formed the basis of an online access
guide that is published on
www.directenquiries.com and
www.inclusivebritain.com;
• Portal – a branded portal sitting within
the Trust website, but hosted by MITIE
Compliance. www.bch.nhs.uk.
What was the Trust looking for?
Birmingham Children’s Hospital (BCH)
are constantly looking for ways to
maximise their budgets in order to
deliver best value services to patients
and staff. As part of this, BCH were
investing in massive redevelopments
and commissioning new buildings.
In order to make SMART decisions to
meet obligations under The Equality
Act 2010 and Part M of the building
regulations for renovations and building
works, it was necessary to undertake
a thorough audit of the current access
and facilities available at all public
facing areas of the Hospital.
How did we help?
‘It was clear that MITIE’s compliance
team understood the breadth and
depth of information my team needed
as well as the practical details required
by disabled people. The Access Audit
reports are very clear and concise with
practical recommendations that could
be implemented instantly,” said Peter
Hassan, Facilities Manager, BCH.

Compliance
COMPLIANCE
WE’RE THE EXPERTS
• Fire safety;
• Health and safety;
• Asset verification and
condition surveys;
• Building condition
surveys;
• Contract equality
audits;
• Part M access audits
and communications.
Our compliance
team is also the
mastermind
behind the UKs
most popular
online disability
access register –
inclusivebritain
We have over 10 years’ experience in specialist
auditing and pride ourselves in delivering a fresh
approach to risk management to over 40 NHS
Trusts, more than 80 hospitals and hundreds of
NHS buildings.
We provide mission critical compliance audits and asset
management, in a method and style which is unique to
MITIE. This allows clients to view, manage and maintain
live and historic data, in a sustainable, cost effective
environment, without the errors often introduced by more
manual methods.
Our leading edge toolset enables you to collect and
make sense of vast amounts of data without the need
for secondary report writing, and transforms facilities
and property data into meaningful and actionable
information to support and validate decision making.
This includes unique graphical dashboard-based
reporting, which provides healthcare organisations
at-a-glance status updates, and enables managers
to identify key risks and priorities.
Our fire safety, and health and safety consulting services
ensure legal compliance, and the safe operation of your
sites for workers, patients and visitors. Asset condition
surveys allow you to record and maintain detailed
histories of assets across an estate, and our building
condition audits allow managers rapid access to detailed
images. Also, our contract equality audits help you to
benchmark and assess the productivity and value for
money of your contractor spend.
Our compliance team is also the mastermind behind
the UKs most popular online disability access register –
inclusivebritain.com. The site provides consumers advice,
accessibility, directions and virtual tours of hundreds of
Britain’s shops, hotels and attractions.
19

33% major incident rate reduction
we retained
‘GOLD’ status
for business in
Community’s CR
index 2012
93% the percentage MITIE
was awarded in the 2012
BITC CR Index (Gold)

Sustainability
SUSTAINABILITY
We’ve always believed that a more sustainable
business is a better business, and as you can see
we have plenty to feel proud of.
We’ve helped bring about big improvements in the
sustainability standards of our supply chain, set and
achieved demanding environmental impact targets,
created and delivered hugely valuable and multi awardwinning
community projects, and we’ve developed the
single biggest competitive advantage we have – our
own people – by creating some of the best training
programmes you’ll find anywhere in our industry. And
- perhaps most important of all – sustainability is at the
heart of the services we deliver across the healthcare
sector: we know that what do across energy and your
facilities services has a big impact on patient care,
community engagement and your sustainability strategy.
When you buy MITIE, you buy services which compliment
and support your own sustainability strategy.
We recently re-aligned our sustainability strategy behind
six key areas, directly aligned with our corporate strategy
drivers; because everything we do to make MITIE a more
successful business should also help make it a more
sustainable one – and vice versa.
Sustainability is
at the heart of
the services we
deliver across
the health sector
For more information please visit www.mitie.com/sustainability
21

CASE STUDY - Addenbrooke’s
Hospital, Cambridge
University Hospitals NHS
Foundation Trust
Services provided:
• Developing and operating a stateof-the-art
energy centre.
What the Trust was looking for?
The Trust needs to upgrade its existing
low carbon energy provision on its
expanding medical and biomedical
campus, which includes the world
renowned Addenbrooke’s Hospital.
How are we helping?
We’re preferred bidder to develop a
new energy centre for the campus
over a 25-year contract term. We will
also reduce on-site energy demand
throughout the hospital. The energy
centre will save almost 30,000 tonnes
of carbon a year, surpassing the Trust’s
sustainability targets by 27%. This means
a 47% cut in carbon emissions and
more than a 50% reduction in grid
electricity and gas consumption over
the contract term. The new energy
centre will also provide low-carbon
heating, hot water and electricity for
Addenbrooke’s and Rosie hospitals. The
centre will use advanced, innovative
technology including a brand new
incinerator, a highly efficient Rolls-
Royce combined heat and power
plant and biomass boilers that use
sustainable wood chip as fuel source.

Energy
ENERGY
WE’RE THE EXPERTS
• Carbon compliance;
• Carbon consulting and
data management;
• Decentralised energy
installations, including
bio-mass;
• Energy performance
contracting;
• Energy procurement
and associated
Bureau services;
• Energy retrofit
programmes;
• Installation of renewable
technologies;
• Maintenance.
Reduced consumption and diversified energy supply
are major objectives for all clients.
Energy management is now accepted as central to an
effective FM service – in fact our energy services capability
is part of every contract we operate.
MITIE is leading the way in energy services and carbon
management. We offer a complete range of integrated
energy and carbon management services. We can help you
control your organisation’s energy use, identify and manage
risks, reduce your costs, and lower your carbon emissions.
We think, manage and deliver an end to end solution: in other
words we’ll develop the strategy, manage the implementation,
and deliver real improvements in performance. Guaranteed.
The most effective energy and carbon strategy will draw on
a wide range of different skills, including energy consultancy,
utility procurement, price risk management, and on-site
generation. Our services range from strategic consultancy
through to operational and technical delivery – like collecting
and analysing energy data, installing smart meters, and
investing in renewable energy. We’ll measure and determine
your carbon exposure, develop a comprehensive healthcare
strategy, and help you eliminate waste, reduce costs, and
identify effective clean energy alternatives.
We can identify the potential for innovative cost and carbon
savings for each of your sites, as well as the opportunities for
distributing surplus energy to the local community. We can
also provide the upfront funding for these projects, which
means hospitals are able to divert their own capital resource
back into patient care.
MITIE combines strategy and consultancy with facilities, project
management and energy services delivery, making us a
unique ... less provider is more in the outsourcing and energy services sector.
Energy supply
contracting
from waste
MITIE is leading
Solar
Decentralised
thermal
energy
Infl uencing
and lobbying
the way in
Wind
Hearts
Raising and minds
awareness
PV
energy services
Heat Renewable
Energy
pumps energy
Innovative
and carbon
CarbonCare
Energy
effi ciency
consulting
ideas
Services
Best
practice
management
19
Performance
contracting
Energy
retrofi t
BEMS
Energy
consumption
reduction
Demand–side
management
EPCs
CHP
Carbon
compliance
CRC
DECs
Biomass
Energy
Data
management
Bureau
services
Energy
procurement
AM&T
Smart
metering
23

CASE STUDY - St. George’s
Healthcare NHS Trust
Services provided:
• Catering;
• Domestic cleaning;
• Helpdesk;
• Vending.
What was the Trust looking for?
An experienced FM provider with
dedicated and motivated employees
to deliver improvements to the
hospital’s overall care, environment
and amenities. This included significant
investment in the provision of patient,
staff and hospitality catering services.
How did we help?
We carried out a full refurbishment of
the staff and visitor restaurant, including
a brand new servery, separate coffee
shop and new seating area. As a result
of our innovative re-design, we were
also able to hand back much needed
space for alternative use.
Highlights:
• We employed a catering development
specialist and a dietician to add value
to the existing catering offer;
• We extended our current remit
by taking full responsibility for the
procurement of all patient meals;
• We added all food and drink
vending services and the supply of
domestic consumables to our scope
of service, creating significant cost
savings for the Trust.

Catering
Catering
WE’RE THE EXPERTS
• Design and build;
• Hospitality and
vending;
• Patient dining;
• Visitor and staff
restaurants.
We live and breathe food, and pride ourselves in
delivering fresh tasting, healthy and nutritious options
for all of your patients, residents, staff and visitors.
Whether it’s catering services delivered by our in-house
brand or via popular high street brands, we provide
creative and delicious menus for patients, staff and
visitors alike. All of our solutions are fully compliant with
nutritional, dietetic and food safety standards and HACCP
to guarantee an excellent PEAT rating.
We provide patient meals in a variety of service systems,
from cook freeze and cook chill to steam, and create
efficiencies through our electronic patient meal ordering
system. This innovative approach allows us to capture
accurate information for meal ordering and production
schedules. As a result, we minimise your food waste and
maximise your cost savings.
We also conduct comprehensive training programmes for
our people involved in the service of food at ward level.
In retail catering, our experience ranges from vending
machines or coffee carts within an outpatients
department, to full staff and visitor restaurant facilities
with a wide-range of meals, snacks and beverages. Our
retail offering is supported with active marketing plans
including seasonal dish ideas, loyalty cards for Trust staff,
special offers, customer workshops, theme days and
satisfaction surveys.
We provide
creative and
delicious menus
for patients, staff
and visitors alike
25

For more information
please contact:
UK
Mark Wittich
E: mark.wittich@mitie.com
T: +44 (0) 7785 450640
Ireland
Padraig Byrne
E: padraig.byrne@mitie.com
T: +353 (0)1877 8100
www.mitie.com
Design: MITIE Creative
Print: Digital Works, a MITIE business