ANNUAL REPORT - The Petroleum Institute

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The Petroleum Institute | Annual Report - Academic Year 2011 - 2012 Registrar’s Office I. Executive Summary The Registrar’s Office underwent many transitions during the 2011-2012 academic year. Despite operating at a 60% staffing level, the offices led several major initiatives and still maintained and enhanced services. Below is a list of many of the accomplishments during the past academic year: • Produced 2000+ reports; • Graduated191 students; • Processed 2928 total registrations; • Synchronized degree audits with academic catalogs and program flowcharts; • Managed start-up and implementation of the Arzanah Students’ One-Stop Shop (SOS) project; • Provided data and support for ABET visit; • Changed ADNOC reports to new standards; • Completed first Centre for Higher Education Data and Statistics (CHEDS) reporting; • Worked with IT and Admissions to update CAMS Application Portal (CAP); • Completed 1st Phase of Registrar’s Office Web Portal; • Worked with auditors on an ongoing basis providing PI departmental data. II. Department Mission and Program Goals The Registrar’s Office is an academic unit directly reporting to the Dean of Academic Affairs. Acting as the chief custodian of the academic records and gatekeeper for academic policies, the Registrar’s Office plays a pivotal role in maintaining academic standards and 88
A year of transformation, growth and success integrity. The Registrar’s Office is ultimately a service department balancing the needs of students, faculty, staff and administration by acting as an institutional nexus for information and services. The Registrar’s Office Mission, Principles and Operating Values, and Program Goals are listed below: Mission The Registrar’s Office Mission is to support the instructional goals of the Petroleum Institute and to ensure the integrity of student academic records. Principles and Operating Values We are a service organization. We uphold the integrity of the student records. We conduct ourselves in a consistent and ethical manner. We are integrating the use of technology. We strive to listen to - and meet - the needs of the campus community. We work as a team and take responsibly for our work and our department. We trust each other to be honest and professional. We are always striving to be innovative. III. Highlights for the Academic Year 2011-2012 The 2011-2012 academic year was a time of change and transition. The Registrar’s Office saw the departure Mohamed Kassim as Assistant Registrar and the addition of new staff. New Staff The Registrar’s Office welcomed Hamda Al-Rashdi as its newest team member. Ms. Al-Rashdi joined the PI as Records Officer in October of 2011. She holds a Bachelor’s Degree in English Language and Literature (1998) from United Arab Emirates University (UAEU). She additionally holds multiple training qualifications from various areas. Ms. Al-Rashdi has over 10 years of experience in education within the United Arab Emirates. Current Initiatives Despite being significantly understaffed during 2011-2012, the Registrar’s Office managed to complete the four major initiatives below: Program Goals • Integrate technology to provide better access to information and services. • Standardize policies and procedures to ensure consistency. • Deliver unparalleled customer service in various forms. • Become the informational clearinghouse for the Petroleum Institute. • Foster cooperative relationships with the PI Community. Arzanah One-Stop Shop (SOS) – The Registrar’s Office acted as the project manager for the SOS. The Arzanah SOS project was initiated as an effort to equalize services for students of the Arzanah Building. Although the female students represented a significant portion of the overall PI student population, 89
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ANNUAL REPORT - The Petroleum Institute

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