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Supplementary features Functions with OpenCount OpenCount is a software package used for the call logging management on the communication system. The application can be integrated into your Aastra communication system and enables the logging, the administration, and the analysis of all call and connection data. If a OpenCount [b] is integrated in your Aastra communications system, the following additional features are also available on your phone. PIN telephony The PIN telephony [b] is part of OpenCount. The possible applications of the PIN telephony depend on the area of use, for example in the area of health care and accommodation/hotel: • Independently from the phone you can make external calls for a fee. The credit may be limited • You can charge the charges and the call information of your outgoing and incoming calls to specific projects. For further information refer to the product-specific OpenCount user's guides on our webpages (www.aastra.com) or contact your system administrator. 74 Aastra 5370/Aastra 5370ip eud-1281/1.3 – R3.0 – 04.2013
Functions with Aastra Alarm Server Supplementary features If a Aastra Alarm Server is integrated in your Aastra communications system, the following additional features are also available on your phone. Direct response Direct response [b] is mainly used by nursing staff in the health care sector or in a care facility as well as in all other fields where an Aastra Alarm Server is used. A patient needs help and presses the alarm button. The Aastra Alarm Server sends a visual (e.g. “Alarm Room 20”) and during 10 seconds also an acoustic alarm signalling to the responsible nursing staff's phone. Using the Direct response function the nursing staff can set up a call connection to the patient. The patient's phone automatically answers the call in hands-free mode and enables the nursing staff to ask about the patient's condition and to take the appropriate measures. The use of this feature is subject to the following prerequisites: Staff phone: Your phone must be capable of signalling alarm signals from the Aastra Alarm Server. Patient phone: The patient phone must support the Announcement function and allow hands-free operation. Both settings have to be activated. If the phone does not support this function, the response procedure is as follows: • Analogue phones ring in the normal way. The patient himself must answer the call. • Aastra system phones set up a one-way call connection: as with an announcement the patient hears the nursing staff, but the nursing staff cannot hear the patient. A conversation can only be had once the patient answers the phone. What happens if a nursing staff is busy or doesn't answer the alarm, or if no connection can be set up depends on the system configuration of the Aastra Alarm Server. Contact your system administrator for more information. Direct response after an alarm has been triggered: Patient needs help and presses the alarm button. Direct response Speaking directly with patients: Press the Direct response Foxkey on the staff phone. ➔Nursing staff's phone sets up a connection with the patient's phone. Patient's phone automatically answers in hands-free mode. Aastra 5370/Aastra 5370ip 75 eud-1281/1.3 – R3.0 – 04.2013
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