Annual Report and Accounts 2011-2012 - NHS Lanarkshire

Annual 

Report 

2011/12 

2011 - 2012

Chair’s Foreword 

Contents 

Chair’s Foreword...................Pg 1 

Annual Review...................... Pg 2 

Public Health......................... Pg 3 

Annual Report 

Service Developments....... Pg 4 

Improving Health.................Pg 8 

Our People............................Pg 12 

Comments on Services....Pg 15 

Looking Forward................Pg 16 

WELCOME to NHS Lanarkshire’s 

Annual Report for 2011/12. 

The past year has seen great 

improvements in healthcare in 

Lanarkshire and I am pleased to 

report on the successes achieved 

during this 12 month period. 

I would like to thank all of our 

hard working staff who have 

made these achievements 

possible. 

In the past year, we have 

invested in providing new 

healthcare facilities and we have 

improved existing buildings to 

ensure that patients receive the 

best possible care. This includes 

the opening of Beckford Lodge, 

the Buchanan Centre and 

Glencairn facility. 

NHS Lanarkshire’s 

performance against HEAT 

targets, has been very good . The 

majority of targets were acheived 

and a number were exceeded. 

This includes exceeding targets 

in alcohol brief interventions and 

cardiovascular checks. 

We have increased our hand 

hygience compliance to 95% and 

reduced the level of C Difficile 

infections. 

We have also met our financial 

targets and invested over £1.7 

Neena Mahal, Interim Chair 

million in new medical 

equipment including a new MRI 

scanner. 

We are also keen to encourage 

more public involvement in the 

NHS whether it is through 

volunteering opportunities, 

through our public partnership 

forums or even by sharing your 

comments on our social media 

channels. 

Finally, I would like to take this 

opportunity to pay tribute to Ken 

Corsar, who chaired the board for 

the past seven years. 

Ken, who died suddenly aged 

65, held a number of positions 

within the education directorate 

before being appointed as 

Director of Education for 

Glasgow City Council in 1995. 

Ken joined the Board of NHS 

Lanarkshire as a Non-Executive 

Director in 2003 and was 

appointed Chairman in 2005. 

He will not only be a huge loss 

locally in Lanarkshire, but also 

throughout the NHS in Scotland 

where his influence and passion 

for the NHS will be sorely missed. 

Financial Information.......Pg 17 

Ken Corsar 

1 Annual Report 2011/12 Annual Report 2011/12 

2

Annual Review 

IMPROVEMENTS in the quality 

and safety of patient care were 

highlighted at the NHS 

Lanarkshire Annual Review on 

Thursday 5 July 2012. 

The annual review discussed 

the performance of NHS 

Lanarkshire over the past year 

and gave members of the public 

opportunities to ask questions. 

The board was praised for the 

significant achievement in 

exceeding several targets. For 

example, NHS Lanarkshire 

delivered 9,034 Alcohol Brief 

Interventions against a target of 

6,167. There were 5,132 smoking 

quits against a target of 3,295 

and 7,124 inequalities targeted 

cardiovascular health checks 

against a target of 4,965. 

Neena Mahal, Interim Chair 

for NHS Lanarkshire, said: “Over 

the past year we have developed 

a range of services and skills in 

the community such as those in 

community nursing, the diabetic 

service and community 

rehabilitation, which are all 

aimed at shifting the balance of 

care so that patients can be 

supported in the community 

rather than going to hospital.” 

The review also explained 

that NHS Lanarkshire intends to 

spend £8.5m over the next two 

years to refurbish and develop 

community facilities to ensure 

that older people can be treated 

in the community, where 

clinically appropriate. 

This type of investment has 

already seen the refurbishment 

of key local health facilities such 

as Carluke Community Centre 

and the Douglas Street Practice 

in Hamilton. 

The review confirmed that 

NHS Lanarkshire met the main 

waiting times and other key 

targets in 2011/12 including 

achieving and sustaining the 

18 weeks referral to treatment 

target. The board has also had an 

impressive performance against 

both the 31 day and 62 day 

cancer targets. 

Neena said: “I am pleased to 

report that we have achieved 

Action points from NHS 

Lanarkshire’s annual review 

During the Annual 

Review, a number of 

action points for NHS 

Lanarkshire to 

focus on in 2012/2013 

were highlighted. 

These points 

included: 

our access targets for cancer, 18 

weeks referral to treatment and 

for stroke. 

“However, despite our efforts, 

we acknowledge that our 

performance in the four hours 

A&E target needs improvement. 

This will be a focus for us as we 

move forward.” 

Keep the health directorates informed of progress with 

the local implementation of the quality strategy and 

Reshaping Care for Older People 

Keep the health directorates informed of the local 

health improvement and patient experience work 

Continue to review, update and maintain robust 

arrangements for clinical governance and patient 

safety 

Continue to maintain robust infection control 

arrangements 

Continue to promptly and effectively respond to the 

reports of the HEI 

Continue to ensure that local staff feel supported and 

engaged and that there continues to be progress in 

addressing sickness absence 

Annual Report 2011/12 2

Public Health Report 

INCREASING life expectancy, 

fewer deaths from coronary 

heart disease and a birth rate 

above the Scottish average are 

just some of the highlights from 

NHS Lanarkshire’s latest public 

health report. 

The 2011-12 Annual Report 

of the Director of Public Health, 

looks at the health of 

Lanarkshire’s population, 

important trends and the work 

being done to improve our 

wellbeing. 

Harpreet said: “I hope that the 

report will be of interest to the 

people of Lanarkshire as it not 

only shows areas where health is 

improving but also where action 

is needed. 

“There have been some key 

achievements in Public Health 

since the 2010-11 report, 

including raising awareness of 

the importance of early booking 

in pregnancy. The gender based 

violence action plan is now 

being implemented with routine 

enquiries being carried out in 

sexual health services. 

“The ‘Mouth Matters’ 

programme was also 

established in many care homes 

to improve the oral health of 

older people.” 

Harpreet highlighted some 

of the key findings of this year’s 

report including the impact of 

alcohol in Lanarkshire. 

He said: “Alcohol misuse can 

lead to relationship breakdown, 

unemployment, poverty, mental 

ill health, physical health 

problems and social isolation. 

“In 2011, there were 281 

alcohol related deaths in 

Lanarkshire and there were 3,695 

instances of people 

treated for an alcohol related 

condition.” 

The report also looks at oral 

health in homeless people. 

Harpreet said: “Many 

homeless people are 

coping with a variety of 

very urgent and 

immediate issues. Dental 

care can slip down their 

list of priorities, only 

becoming important 

when the need for 

attention is urgent. 

“Dental examinations 

carried out on the 

homeless population in 

Lanarkshire indicated 

that they have poor oral 

health, with more than 

45% not having visited a 

dentist for more than two 

years.” 

The report also 

highlights the issue of 

Director of Public Health, Dr 

Harpreet Kohli 

tobacco, which remains a significant 

cause of ill health, disability 

and early death in Scotland. 

Harpreet said: “The 

multi-agency Lanarkshire 

tobacco control strategy and 

action plan aims to reduce 

tobacco related morbidity and 

mortality and reduce health 

inequalities. 

Progress to date includes: an 

online tobacco learning resource 

for primary and secondary 

schools; training for youth 

workers and dentists and the 

development of a smoke-free 

home programme.” 

Copies of the full report and 

videos summarising the chapters 

are available at : 

www.nhslanarkshire.org.uk/Serv 

ices/PublicHealth/Pages/PublicHealth.aspx 

3 Annual Report 2011/12

Service Developments 

Glencairn 

opens for 

business 

IN MARCH 2011, a new 

facility for adults with 

complex mental health needs 

opened at Coathill Hospital. 

The £4.89m development 

provides high-quality, modern 

accommodation including 12 

single-bedded rooms with 

en-suite bathrooms in 

surroundings specially 

designed to help promote 

recovery. 

Glencairn provides 

psychology and occupational 

therapy support. 

Colin Sloey director of NHS 

Lanarkshire’s North 

Community Health 

Partnership, said: “A lot of 

thought has gone into the 

design of Glencairn so we 

can provide the best possible 

care to people with complex 

needs and help support their 

recovery and rehabilitation. 

“It is another important step 

forward with the 

continuing modernisation of 

mental health services in 

Lanarkshire.” 

(from left) Colin Sloey, Frank 

Fallan and John Anning 

Landmark build 

for 

for mental health 

IN 2011/12, the new Beckford 

Lodge and refurbishment of 

Caird House were completed. 

Beckford Lodge and Caird 

House jointly provide a total of 

37 inpatient beds for people with 

mental health needs. 

The £8.14 million 

Beckford Lodge development 

includes 12 rehabilitation and 

recovery beds and 15 secure care 

beds. 

Caird House provides 10 

continuing care beds. 

Both buildings offer high 

quality accommodation that 

has been designed to meet the 

needs of both the local 

community and patients. 

This development was the final 

step before closing Hartwoodhill 

Hospital on 28 February 2011. 

Stopping spread of infection 

DURING 2011/12, NHS 

Lanarkshire introduced a new 

MRSA screening protocol. 

The MRSA screening 

programme now provides early 

identification of patients who are 

at the greatest risk from MRSA 

infections. 

MRSA screening allows staff 

to treat patients appropriately, 

reducing the risk of infection and 

New BCG unit for newborns 

A NEW central neonatal BCG 

clinic opened at Douglas Street 

Health Clinic in Hamilton. 

In recent years, there has 

been a gradual increase in the 

number of cases in the UK with 

an overall rate of 15 cases per 

100,000 population reported 

for 2009. 

Neonatal BCG immunisations 

transmission to others. 

For the second year running, 

NHS Lanarkshire has successfully 

exceeded the Scottish 

Government HEAT target for 

reducing Staphylococcus Aureus 

Bacteraemias, which includes 

MRSA. We are also above target 

for reducing Clostridium difficile 

infections. 

are recommended when there 

is a family history of TB. 

The centralised neonatal BCG 

clinic will improve the 

identification of high risk 

infants, provide training and 

improve awareness among 

parents and health care 

providers. 

Annual Report 2011/12 4 

4


New cafe 

helps people 

with 

dementia 

A NEW cafe aimed at those with 

memory problems opened in 

Motherwell Football Club 

The living well with 

dementia cafe is aimed at those 

with dementia as well as those 

with memory concerns. It 

provides an informal and 

relaxed environment where 

they can ask questions and get 

information and advice from 

health professionals about any 

memory issues they may have. 

One of the cafe organisers, 

NHS Lanarkshire community 

nurse Hazel Boyle, said: “We 

want to reduce the stigma of a 

dementia diagnosis. The cafe 

will give those with dementia 

– and other memory problems 

– their families and informal 

carers, a place where they can 

gather, share their experiences 

and get some practical support 

in a friendly setting. 

New primary care 

facilities opened 

TWO brand new primary health 

care facilities were opened in 

2011/12 by NHS 

Lanarkshire. 

The £18 million Buchanan 

Centre was closely followed by 

the opening of the new Carluke 

Community Health Centre which 

was opened by the Cabinet 

Secretary for Health and 

Wellbeing Nicola Sturgeon. 

The Buchanan Centre houses 

health and council services in a 

four-storey, 8000 square 

metre building which includes a 

spectacular central atrium as its 

centrepiece. 

The building’s ground floor 

accommodates North 

Lanarkshire Council services 

while NHS Lanarkshire 

accommodation utilises the 

remaining three floors hosting 

two general dental practices, an 

innovative dental training centre, 

two GP surgeries and a range of 

community health services. 

The new £13.6 million Carluke 

Community Health Centre is built 

over three levels and provides a 

wide range of general 

practitioner led services such 

as diabetes, electrocardiogram 

(ECG) and chronic disease 

management clinics as well as 

clinics covering coronary heart 

disease, asthma, stroke and 

blood pressure. 

Other services include 

podiatry, speech and language 

therapy, child immunisation and 

surveillance, district nursing 

services, physiotherapy, 

dietetics, community mental 

health (psychology, psychiatry), 

the community mental health 

team for older people and young 

onset dementia service, locality 

alcohol and drug services, 

smoking cessation, community 

dental service, a general 

dental practice, health visiting 

and parentcraft. 

Official opening of the Buchanan Centre 

5 5 

Annual Report 2011/12


Team of 

Midwives 

improve 

the health 

of pregnant 

women 

A MIDWIFE, nutritionist and 

physiotherapist joined forces 

to form a new team which will 

improve the health of 

pregnant women and their 

children in Lanarkshire. 

Jacqui Holmes, specialist 

nutritionist midwife, Susan 

Short, specialist dietician, and 

Heather Duncan, specialist 

physiotherapist, combined 

their skills and experience to 

tackle the growing problem of 

obesity in pregnancy. 

The team are running 

several projects to help reduce 

the problems of obesity in 

pregnancy including 

developing a resource pack 

which includes sections on 

maternal health, healthy 

eating, oral health, exercise in 

pregnancy, community based 

health initiatives and postnatal 

health and nutrition. 

They have also delivered 

information sessions to 

midwives and maternity care 

assistants to discuss the pack 

and updates on key issues 

surrounding maternal health. 

Colin Montgomerie buries 

time capsule at Monklands 

SCOTTISH golf star Colin 

Montgomerie attended a 

celebration at the site of the 

Elizabeth Montgomerie Building 

at Maggie’s Lanarkshire, to mark 

the progress of Monty’s Maggie’s 

Appeal. 

Colin was joined by dignitaries, 

NHS Lanarkshire staff, Maggie’s 

centre users and supporters, 

and the architects involved 

in the project at the site of 

Monklands Hospital to bury a 

commemorative time capsule. 

Speaking at the event Colin 

said: “This is very emotional 

for me and for my family. The 

Elizabeth Montgomerie building 

will be lasting legacy to my 

mother. I am sure my mother 

would have been very proud.” 

Items included within the 

time capsule included signed 

golfing memorabilia from Colin; 

architects impressions of the 

centre’s design and personal 

items from Maggie’s Lanarkshire. 

Colin met with people affected 

by cancer, who will benefit from 

the new centre opening, as well 

as with Maggie’s staff to hear 

exactly what the new centre will 

bring to the region. Planning 

permission is granted for the 

centre, with architects plans 

approved. 

Tim Davison, chief executive 

of NHS Lanarkshire said: “We 

know how important the 

Maggie’s Centre is to the people 

of Lanarkshire and it is exciting 

to see the plans for a permanent 

centre coming together. 

“The new centre will be an 

invaluable resource for patients 

and their families over the 

coming years.” 

Colin was joined by NHS Lanarkshire’s chief executive Tim Davison 

and staff from NHS Lanarkshire’s cancer division 



New MRI scanner 

at Monklands 

PATIENTS are now 

benefiting from the most 

up-to-date imaging 

technology thanks to a 

new £1.2million MRI 

scanner which was 

installed at Monklands 

Hospital. 

The scanner provides 

routine and urgent 

diagnostic scans for 

orthopaedic, medical, 

surgical and neurological 

conditions. 

It is also being used for 

diagnosis of cancer, 

breast imaging and 

non-invasive vascular 

imaging. 

The scanner enables 

the hospital to reduce 

waiting times and provide 

a local service for patients. 

Prison healthcare staff 

join the NHS team 

ON 1 November 2011 

responsibility for health care in 

Scottish prisons passed to local 

NHS Boards across Scotland. In 

NHS Lanarkshire, the transfer 

involved 22 healthcare staff at 

Her Majesty’s Prison Shotts, who 

were formally employed by the 

Scottish Prison Service (SPS). 

James Duffy, healthcare 

manager at Shotts Prison, said: 

“The prison healthcare team, 

senior prison management and 

(From left) Radiology staff Scott 

Robinson, Dr Julian Guse, Gillian Gray 

and Lesley McDonald with the scanner 

numerous stakeholders in NHS 

Lanarkshire have worked hard 

for some time to ensure that 

all preparations were made. So 

that on the day of transfer, the 

delivery of service to our 

prisoner patients was as 

seamless as possible. “We now 

look forward to building on our 

already established partnership 

and developing more efficient 

and cohesive services with NHS 

Lanarkshire” 

Making the 

most of 

monklands 

hospital 

A SERIES of refurbishment 

works began at Monklands 

Hospital. The 30-year-old 

hospital will benefit from 

significant investment over 

the next three years to 

provide the best quality care 

to patients. 

The work has led to the 

refurbishment of the 

haematology inpatient ward 

and the dermatology unit. 

Projects include: 

Repairs to the main 

drainage system 

Replacement 

programme for clinical 

hand basins 

Replacement 

programme for nurse 

call systems 

Initiate site traffic 

management strategy 

Increased hot water 

calorifier capacity in 

A&E 

Increased provision of 

emergency electrical 

lighting 

Replacement of 

theatre air handling 

controls 

Extension of mains 

water filtration 

External façade annual 

safety inspection/ 

repairs. 


Improving Health 

Classes For New 

Grandparents 

BABIES in Lanarkshire are now 

benefiting from grandparents 

with expert babysitting skills 

thanks to an innovative class at 

Wishaw General which was 

introduced in 2011/12. 

A group of expectant 

grandparents attended a support 

session which looked at various 

topics, such as how maternity 

services have changed over the 

PREGNANT women from across 

Lanarkshire are being given free 

vitamins thanks to a new 

initiative to give mums and 

babies a healthy start. 

The Healthy Start scheme 

supports eligible families by 

providing them with 

vouchers to spend on milk, 

fruit and vegetables. Pregnant 

women can qualify if they are on 

certain benefits or are under the 

age of 18. 

Those who receive Healthy 

Start vouchers can also receive 

years, the use of baby products, 

breastfeeding, baby care and 

how grandparents can help. 

Grandparents can be a huge help 

and support to new parents and 

these classes help them 

understand the information that 

will be given to their families and 

the way in which maternity and 

baby care is delivered now. 

Pregnant women get free 

vitamins for a healthy start 

the vitamins which contain the 

recommended A, C and D that 

all children under five should 

take. 

New mum Carrin Callaghan 

receives her vitamins from 

midwife Anna McGinley 

Child 

protection 

success 

CHILD protection services in 

North Lanarkshire received one 

of the best ratings in Scotland 

in a report published by Her 

Majesty’s Inspectorate of 

Education (HMIE) in March. 

Inspectors visited North 

Lanarkshire to review the child 

protection services provided by 

NHS Lanarkshire and its 

partners, including North 

Lanarkshire Council, 

Strathclyde Police, and the 

Children’s Reporter. 

They also spoke to children, 

parents and carers about the 

services they received. 

Child protection services in 

North Lanarkshire were 

evaluated at “very good” – the 

second highest level in each of 

the six areas of assessment. 

A copy of the HMIE report for 

North Lanarkshire is 

available at www.hmie.gov.uk 

New service 

THE DALZIEL Centre Day 

Hospice introduced free 

hypnotherapy to those people 

affected by cancer and other life 

limiting illnesses. 

Hypnotherapy sessions can 

benefit both patients and their 

carers to deal with a range of 

issues, from pain to diet and 

smoking, anything which is 

affecting their health. 



Infection 

inspections 

highlight 

progress at 

Lanarkshire 

hospitals 

ON 13 April 2011, the 

Healthcare Environment 

Inspectorate (HEI) made 

an unnanounced visit to 

Hairmyres Hospital. 

The inspectorate noted 

that progress has been made 

at the hospital since its last 

inspection; that patients with 

known infections were being 

risk assessed and cared for 

appropriately in dedicated 

isolation figures and that a 

new domestic cleaning 

schedule had been 

introduced. 

The inspection also 

highlighted areas that still 

require improvement 

including staff awareness of 

environmental audits and 

out of date information in the 

infection control manual. 

On 16 January 2012, the HEI 

made an unnanounced visit 

to Monklands Hospital. 

The inspectorate noted that 

staff have been complying 

with the NHS Scotland dress 

code and that there had been 

improvements in the 

hospital’s reporting and 

monitoring system. 

Song helps children 

to brush their teeth 

PUPILS in Lanarkshire are 

now learning to brush 

their teeth by singing 

along to a song produced 

by NHS Lanarkshire’s oral 

health team. 

Feedback from 

local nurseries 

suggested a song would 

be the best way for 

children to learn about 

looking after their teeth. 

The oral health 

educators brushed 

up on their song-writing 

skills to pen ‘Brush and Sing 

with Lanarkshire’, to the music of 

‘Old MacDonald had a farm’. 

Elaine Sharp, NHS Lanarkshire’s 

senior oral health educator, said: 

“The song sounds great and we 

think the nursery children will 

love using this to learn how to 

brush their teeth. 

“It lasts for two minutes, the 

length of time you should brush 

your teeth, and the lyrics tell 

the best techniques for kids to 

ensure their teeth are clean. 

‘Brush and Sing with 

Lanarkshire’ was distributed to 

nurseries in Lanarkshire. 

Programme helps stroke 

survivors’ recovery 

PEOPLE in Lanarkshire who 

have had a stroke are using 

their experiences to help others 

as part of an innovative 

programme. 

The Stroke Lifestyle 

Management Programme 

offers recovery support for 

people who have had a stroke 

Nursery school pupils with oral health 

educators Danielle Goldie, Louise 

Dillan, Elaine Sharp, Maureen McCall 

and Lorna Murray. 

and are living with the long 

term consequences of their 

condition. 

The course aims to build on 

participant’s own recovery 

strategies using a combination 

of discussions, safe and 

appropriate exercise and 

relaxation. 



Inspections on 

the acute care 

of older people 

IN MARCH 2012, Healthcare 

Improvement Scotland (HIS) 

visited Hairmyres Hospital to 

inspect the care NHS Lanarkshire 

gives to older people. 

Rosemary Lyness, NHS 

Lanarkshire’s Director of Acute 

Services, said: “The 

inspectors reported some of the 

real strengths we have in 

providing a high standard of care 

to older people. For example, 

we were pleased they noted the 

positive communication and 

interactions between staff and 

patients and that patients were 

being treated with compassion, 

dignity and respect. 

“While there were many 

positives in the report, we are 

also very aware of the need to 

develop our services to 

continuously improve the level 

of care provided to older people. 

The inspectors found some areas 

for improvement during the visit. 

We have put in place a detailed 

action plan and are already 

making progress in addressing 

these areas.” 

NHS Lanarkshire’s action plan 

includes the introduction of 

new nursing documentation to 

ensure that patients who are 

assessed as having cognitive 

impairment have an appropriate, 

individual care plan in place. 

This will build on Hairmyres 

Hospital’s existing strengths in 

dealing with dementia and 

cognitive impairment. 

The inspectors also 

highlighted that there was an 

elderly care nurse specialist 

available in the accident and 

emergency department and 

that a dementia resource folder 

is availbale in all clincial areas 

within the hospital. 

Bone marrow 

appeal 

AN APPEAL for new bone 

marrow donors held in East 

Kilbride broke records for 

Anthony Nolan, with 1,074 

people coming forward to join 

the stem cell register in one day. 

The recruitment event was 

held to try and find a 

matching donor for three year 

old Ryan Ferguson, who was 

diagnosed with leukaemia. The 

appeal is currently ongoing. 

Stubbing it out 

AN INNOVATIVE new teaching 

tool was launched in 

Lanarkshire to help reduce the 

number of young smokers. In 

Lanarkshire, 20 per cent of 15- 

year-olds smoke. 

The new resource, ‘Smoke in 

your Eyes: A Teaching Resource 

Exploring Tobacco Issues’, is 

aimed at three to 18-year-olds. 

The resource uses a comic 

strip format and allows pupils to 

follow the stories of two 

characters who experience 

various situations where 

smoking is an issue – from a 

grandparent who smokes 

coming to stay, to dealing with 

peer pressure as a teenager. 

Lanarkshire has the second 

highest smoking prevalence 

of all NHS boards, with 28% of 

adults estimated to smoke. 

From March to December 

2011, NHS Lanarkshire was the 

second highest number of quit 

attempts in Scotland. A total 

of 13,768 people attempted to 

quit smoking during this period. 



Alcohol brief 

intervention 

BY MARCH 2012, 9,034 

interventions were 

completed. This exceeds 

the target of 6,167 

interventions. 

Hand 

hygiene 

BY FEBRUARY 2012, 95% 

of staff were complying 

with the national audit 

into hand hygiene 

compliance. 

Sickness 

WORK is underway to 

reduce the sickness 

absence level of 4.2%. Staff 

and managers are being 

supported to address the 

effective managment of 

sickness as a priority. 

Screening 

NHS LANARKSHIRE 

continues to work towards 

80% of the eligible 

population being screened 

every five years. 

At March 2012, 78.7% of 

those eligible accepted their 

invitation to be screened for 

cervical cancer. 

-facts and figures 

Appointments 

AT MARCH 2012, 12.7% of 

outpatients failed to turn up 

fo their appointment. Clinics 

with high ‘did not attend’ rates 

are now phoning patients to 

remind them of their 

appointment time. 

Heart Checks 

AT THE end of March 2012, NHS 

Lanarkshire had completed 7,124 

targeted cardiovascular health 

checks as part of the ongoing 

work to improve health and 

tackle inequalities. 

This was ahead of the March 

2012 target of 4,965 

cardiovascular checks. 

Accident and 

Emergency 

BY MARCH 2012, 96% of 

patients at A&E waited less than 

four hours. Work is now 

continuing to allow us to achieve 

the Scottish Government target 

of 98% of patients waiting less 

than four hours. 

Hospital 

Accquired 

Infections 

NHS LANARKSHIRE remains 

on target to reduce levels of 

C. Difficile infections to 0.39 or 

less cases by 1000 occupied 

bed days in patients aged 65 

and over, by March 2013. 


Our People 

Staff survey 

shows real 

improvement 

THE LATEST staff survey results 

for NHS Lanarkshire were 

published in 2011/12. 

The results show 

improvements in key areas. 

2,494 Lanarkshire staff took 

part in the survey which aims 

to ensure that all employees 

are supported and their views 

taken into account. 

The survey showed that: 

91 per cent of staff had 

an agreed personal 

development plan – up 

by 22 percent from the 

2008 survey. 

65 per cent said they 

were kept well informed 

about what was 

happening in NHS 

Lanarkshire – up by 14 

per cent 

Lanarkshire staff 

shine at Scottish 

Health Awards 

AN OUTSTANDING support 

worker and a top primary 

healthcare team from NHS 

Lanarkshire were presented with 

national accolades at the 

Scottish Health Awards. 

Gordon Morrison, a support 

worker from Airbles Road 

Resource Centre, accepted the 

Support Workers Award while 

the primary care team at 

Douglasdale Medical Practice 

was selected as a winner for the 

Top Team Award. 

Jane Miller, a paediatric 

physiotherapist from the Red 

Deer Centre East Kilbride was 

also a finalist for the Therapists 

Award after a grateful mother 

nominated her for the 

outstanding care she has given 

to her son. 

During his 20-year career, 

Gordon has strived to help men 

in Lanarkshire with 

mental health illnesses to 

improve their self esteem and 

confidence through taking part 

in activities. The primary care 

team at Douglasdale Medical 

Practice were selected as a 

winner for the Top Team Award 

in recognition of their success in 

developing specialist skills that 

will benefit local patients. 

The Scottish Health Awards 

recognise and reward the 

commitment and hard work of 

those who work in, and with, 

NHS Scotland to provide an 

outstanding level of care to the 

public. 

69 per cent said their 

line manager 

communicated 

effectively with them – 

up by 35 per cent. 

62 per cent felt care of 

patients/service users 

was NHS Lanarkshire’s 

top priority – up by 19 

per cent. 

The primary care team at Douglasdale Medical Practice 


Our People 

Dr Monica Canning from Hunter Health Centre collects her award 

NHS Lanarkshire 

Doctor is GP of 

the year 2011 

DR MONICA Canning from 

Hunter Health Centre in East 

Kilbride was crowned GP of the 

Year. 

The Lanarkshire GP scooped 

the award at a prestigious Royal 

College of General Practioners 

Scotland (RCGP) ceremony in 

Edinburgh. 

Monica said: “I was really 

shocked to win the award. I was 

actually on holiday when I got 

the call telling me I’d won and to 

say it was a surprise was an 

understatement as I didn’t even 

know I’d been nominated. 

“It’s a real privilege to win this 

award and I’d like to thank my 

patient Margaret Gardyne who 

nominated me.” 

The GP of the Year is a unique 

and extraordinary award because 

it is nominated by patients and 

presented in their own words. 

Top award 

for Angela 

A NURSE was recognised as 

one of Scotland’s top mental 

health nurses for care of the 

elderly. 

Angela Campbell (pictured 

below, centre) a care home 

liaison mental health nurse, 

based in the Clydesdale 

Locality, won the first category 

in the Mental Health Nursing 

Forum Scotland, Practice 

Excellence Award for Older 

People's Mental Health. 

Angela received the award 

after she developed a model 

of care home liaison nursing 

which involves working 

alongside residents with 

dementia and their family 

members in relation to their 

care and support needs. 

Reservists receive honours from board 

FIVE NHS Lanarkshire staff who 

volunteer for the Territorial Army 

and Royal Auxiliary Air Force 

were honoured by the health 

board at a special event. David 

Clough, Jacqueline Templeton, 

Samantha Wadelik, Peter 

McKinlay and Jennifer Wyper 

have all been posted overseas 

– including in Afghanistan and 

Iraq – over the past decade, 

caring for wounded servicemen 

and civilians. 

Reservists support the regular 

forces, as and when required. 

This can involve reservists taking 

part in operations in conflict 

zones such as Afghanistan, 

where they currently make up 

around nine percent of Britain’s 

forces in that country. 


Our People 

West of Scotland Laundry 

scoops golden award 

STAFF at NHS Lanarkshire’s West 

of Scotland Laundry have won a 

gold award. 

The team won the award in 

the prestigious Royal Society 

for the Prevention of Accidents 

(RoSPA) Occupational Health and 

Safety Awards 2011. The award 

was given in recognition of their 

approach to the prevention of 

accidents and ill health. 

The laundry processes over 

230,000 items a week. 

Staff at the West of Scotland Laundry celebrate their award 

Success at Healthy Working Lives awards 

NHS LANARKSHIRE swept the 

board at the Healthy Working 

Lives (HWL) annual award 

ceremony. 

The event saw Wishaw 

General and Hairmyres 

Hospitals collect gold awards 

while Camglen locality, Wishaw 

Staff collect their prizes at the Healthy Working Lives Awards 

locality, Bellshill locality, Salus 

and the Whitemoss Dental 

Practice all picked up silver 

awards – with the West of 

Scotland Laundry getting a 

bronze and silver. 

The awards are given to 

organisations that encourage 

and promote healthy working 

environments to enable their 

staff to achieve their potential 

in terms of their health within 

their working and non-working 

lives. 

Bellshill achieved its silver 

after staff enjoyed a wide range 

of free fun activities and events, 

including a 12-week block of 

complementary therapies to 

improve their stress levels and 

Zumba fitness sessions to 

increase physical activity. 


Comments on Services 

NHS LANARKSHIRE welcomes 

feedback from patients, their 

relatives and visitors in order 

to improve our understanding 

of what we have done well and 

where we could do better. 

The vast majority of patients 

have a positive experience. 

Regrettably, there are occasions 

where patients or carers are 

dissatisfied with the care and 

treatment they receive. 

A total of 693 formal 

complaints were received 

regarding acute care. 

A total of 117 formal 

complaints were received about 

community health services. 

Every complaint received is 

fully investigated and we ensure 

that lessons are learned from any 

issues raised. 

The outcome of our 

investigations are discussed with 

the staff involved and shared 

with other staff where they can 

learn too. 

Here are just some of things 

that have changed in NHS 

Lanarkshire in 2011/12 as a result 

of the feedback, comments and 

complaints we have received 

from patients and visitors. 

You said: the waiting time for 

test results was too long. 

- We changed our procedures to 

improve the turnaround time for 

results. 

You said: appointments in 

ophthalmology were cancelled too 

frequently. 

- We developed nurse 

specialists who would be able to 

review patients. 

You said: the public toilets at 

Monklands weren’t clean. 

- We introduced a checklist for 

staff to ensure consistent 

standards are applied. 

You said: it was difficult to find 

disabled parking spaces. 

- We are reviewing car parking 

across all NHS Lanarkshire sites. 

You said: one of our 

information leaflets was wrong 

- We amended the leaflet and 

made sure staff knew the correct 

information. 

And here are some of the 

positive comments we received 

that year: 

I was a patient in your 

endoscopy unit. I would like to 

thank everyone for the kindness 

shown to me during my 

examination. The staff were every 

one, extremely informative, helpful 

and reassuring. (Wishaw) 

I’d just like to express my 

sincere thanks to the entire team 

who dealt with me. The team from 

admin/reception staff through 

to the nurses who prepared and 

assisted, along with the Doctor 

who performed the procedure 

were nothing short of brilliant and 

highly professional. Please convey 

my sincere & heartfelt thanks to an 

excellent team who deserve 

recognition & praise. (Hairmyres) 

I was an in patient for seven 

days and was treated with nothing 

but dignity and respect,the nursing 

staff were caring and supportive 

during my illness two of which 

really stood out for me 

(Monklands) 

My midwife was no1 for the job 

she did, I just want to say she was 

superb with me and was a great 

help to myself and my husband 

during my labour and birth of our 

baby (Wishaw) 


Looking Forward 

Looking forward to 2012/13 

Ian Ross, Acting Chief Executive 

THIS YEAR (2012/13) has already 

been a year of change for the 

NHS 

Lanarkshire Board. 

Chief Executive Tim Davison 

left Lanarkshire in April to take 

up the Chief Executive’s role at 

NHS Lothian. 

Our new director of Nursing, 

Midwifery and Allied Health 

Professionals Rosemary Lyness 

took up her post following the 

retirement of Paul Wilson who 

had been with NHS 

Lanarkshire for 13 years. 

And of course there was the 

sad news that our Chairman Ken 

Corsar had died in May. 

The way in which our services 

are delivered are changing too. 

One of the biggest challenges 

we face over the next few years 

will be reshaping services for 

older people. 

The Reshaping Care for Older 

People programme is being 

taken forward in partnership 

with our local authority 

colleagues in North and South 

Lanarkshire as well as with 

colleagues in the voluntary and 

independent sectors. 

This is a national programme, 

which aims to improve 

independence for older people, 

providing more care at home or 

in homely settings and 

preventing lengthy, unnecessary 

stays in hospital across Scotland. 

In Lanarkshire, we have also 

developed “A Healthier Future” 

a strategy document which sets 

our vision for the future of health 

services in NHS Lanarkshire. 

We also want to help people 

to live longer, healthier lives and 

part of achieving this will be 

through working closely with our 

partner services and reviewing 

and 

delivering quality services that 

are safer, more person-centred 

Over the next year we will also 

continue to improve services and 

waiting times for our patients 

and we will be progressing the 

plans to build new health 

centres in Wishaw, East Kilbride 

and Kilsyth. 

There is a lot to look forward 

to over the next year and I would 

like to thank our staff, volunteers 

and public partnership forum 

members for all their hard work 

and effort over the past year. 

I am confident that together we 

will continue to build on the 

successes of 2011/12 that we 

have highlighted in this annual 

report. 

Ian Ross 

Acting Chief Executive 

Reshaping care for older people is one of our key priorities for next 

and year more effective. 

NHS Lanarkshire 


Financial Information 

Laura Ace, Finance Director 

DURING 2011/12, NHS 

Lanarkshire met all its financial 

targets and continued to 

operate within a balanced 

financial position. 

Laura Ace, Director of Finance 

for NHS Lanarkshire, said: “We 

can be pleased with our financial 

performance in 2011/12, 

especially within the current 

economic climate.” 

During 2011/12, NHS 

Lanarkshire’s capital programme 

continued to progress well. 

£5.0m was invested into 

improving Monklands Hospital, 

including developing the 

drainage, heating and electrical 

supply. 

Laura said: “This investment also 

led to the completion of a major 

refurbishment of the 

haematology inpatient ward 

and the dermatology unit and 

provided a new car park with an 

additional 151 spaces.” 

By Easter 2012, Larkhall Health 

Clinic had also underwent a 

£0.85m major refurbishment. 

This included rewiring work, two 

new clinical rooms, the 

installation of a new heating 

ystem and new lighting as well 

as internal decoration. 

During 2011/12, £13.8m was 

invested into the development of 

the new Airdrie 

Community Health Centre. The 

centre opened in July 2012. 

The development of the 

centralised headquarters at 

Kirklands Hospital was also 

completed in May 2011. This 

involved the movement of staff 

from a number of sites including 

Strathclyde and Cleland 

hospitals. 

Laura said: “NHS Lanarkshire 

expects to achieve significant 

revenue savings of more than 

£2m within the first five years 

of the centralisation through 

improved working practices and 

redesign of service provision. The 

Board also expects significant 

capital receipts from the sale of 

the vacant sites.” 

There was continued significant 

investment in medical 

equipment during 2011/12. This 

included: 

£1.1m on new CT 

scanners at Monklands 

General Hospital and 

Hairmyres Hospital 

£0.1m on birthing beds at 

Wishaw 

£0.3m on mammography 

units at Hairmyres and 

Monklands 

£0.2m on operating 

tables 

Laura said: “All of these projects 

will assist NHS Lanarkshire to 

deliver services locally and will 

assist in addressing the health 

improvement challenges within 

each of the localities.” 

We will continue to improve 

efficiency to achieve financial 

savings in the coming year. 

Laura added: “Economic 

conditions will inevitably mean 

budgets will be tight in future 

years. During 2011/12 the Board 

identified a further £17.475m of 

savings plans for the following 

year and is still working to 

identify £1.813m of recurring 

savings to balance its 2012/13 

financial plan.” 


Financial Information 

NHS Lanarkshire board expenditure 

Treatments provided in NHS Lanarkshire - £613.812 

Treatments provided by other Scottish Health Boards - £97,545 

Treatments provided by private sector - £7,672 

Resource transfer to local authority and payments to voluntary 

bodies and charities - £50,910 

Primary Medical Services - £67,652 

Pharmaceutical Services -£142,630 

General Dental Services - £40,780 

General Opthalmic Services - £11,336 

Other costs (e.g. treatments provided by health bodies outisde 

Scotland, by primary care bodes, and treatments of UK residents 

outside Scotland) - £338

Annual Report and Accounts 2011-2012 - NHS Lanarkshire

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