National Certificate in Service Sector (Level 3) with strands ... - Wintec

Programme Regulations for:
National Certificate in Service Sector
(Level 3)
with strands in:
Hospitality
Retail
Tourism
Wintec code: RS1101 MoE: NC1513
Level: 3 Credits: 55‐57
Owner:
Centre for Business, Information
Technology and Enterprise
Effective Date: January 2015
These regulations should be read in conjunction with the Institute’s Academic Regulations.
1. Admission and Entry
1.1 General Academic Admission
a) Candidates are required to have gained:
i) a minimum of 12 credits at NCEA Level 1 in either English, Māori or Maths, or
ii)
iii)
a C grade in School Certificate English, or
equivalent Unit Standards.
1.2 Special Admission
Domestic applicants aged 20 years or above who have not met the General Admission or entry
requirements for a programme but whose skills, education or work experience indicate that they
have a reasonable chance of success 1 may be eligible for Special Admission. Special admission
will be granted at the discretion of the relevant Head of School/Centre Director or designated
nominee. Such applicants may be required to successfully complete a foundation, bridging or
tertiary introductory programme as a condition of entry into higher level programmes.
1.3 Provisional Entry
Domestic applicants aged under 20 years who have not met the general academic admission and
entry criteria for a programme but who can demonstrate a reasonable chance of success
through other educational attainment and/or work or life experience may be eligible for
provisional entry at the discretion of the relevant Head of School/Centre Director or designated
nominee. Provisional entry places restrictions on re‐enrolment to be lifted if the applicant’s
performance is deemed satisfactory by the relevant Head of School/Centre Director or
designated nominee.
1.4 Selection Criteria
a) Candidates are required in their application to indicate whether they have been convicted
of a criminal offence. Candidates should be aware that some types of criminal
convictions may limit their ability to secure practicum placements, and thus to complete
the programme requirements, or to gain employment in the service sector.
1
Education Act 1989 Section 224 (3)
National Certificate in Service Sector (Level 3)
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Programme Regulations for:
b) Candidates may be required to attend a selection meeting and an individual selection
interview. Selection will be determined on the basis of candidates having demonstrated
in their interview:
i) the ability to obtain industry placement opportunities within the service sector,
and
ii)
iii)
iv)
actively developing skills and knowledge to support these placements, and
academic abilities to complete the programme requirements, and
commitment to the area of study.
1.5 English Language Requirements
Candidates who have English as a second language are required to have an International English
Language Test System (IELTS) score of 5.5 with no individual band score lower than 5.0; or
equivalent.
2. Transfer of Credit
2.1 100% transfer of credit is available for this programme (both formal transfer of credit and
recognition of prior learning).
3. Programme Requirements
3.1 Every candidate for the National Certificate in Service Sector (Level 3) with strands in Hospitality,
Retail, and Tourism shall to the satisfaction of the Academic Board follow a programme of study
for a period of normally not less than one semester.
3.2 Each candidate’s programme of study shall comprise all modules listed in Group A of Section 6,
and one of the strands listed in Group B, for a total of 53‐56 credits.
4. Completion of the Programme
4.1 A candidate may take up to one year to complete this programme, unless an extension is
granted by special permission of the Centre Director or designated equivalent.
5. Award of the Qualification
5.1 Candidates who successfully complete the requirements as specified in Section 3 will receive the
award of the National Certificate in Service Sector (Level 3) with one of the following strands:
Hospitality; or Retail; or Tourism.
6. Schedule of Modules
Note: no value in the pre/co‐requisite columns means there are no pre/co‐requisites for that module.
Group A All to be completed
Module
Code
Module Name Level Credits Pre‐
Requisites
Co‐
Requisites
Assessment
Standard
RS00497 Workplace Health and 1 3 497 v7
Safety
RS18228 NZ regions as tourist 3 8 18228 v2
destinations
RS24731 Destination NZ 2 4 24731 v2
RS23759 Customer service 3 10 23759 v1
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Programme Regulations for:
RS25352
RS17383
RS14465
experience
Demonstrate and apply
knowledge of
environmental
responsibility in a tourism
workplace
Correct pronunciation of
Māori
Maintain a safe and secure
hospitality environment
3 4 25352 v1
3 3 17383 v4
3 3 14465 v3
Group B One of Group 1, 2 or 3 to be completed
Module
Code
Module Name Level Credits Pre‐
Requisites
Co‐
Requisites
Assessment
Standard
Group 1 Retail Strand
RS11817 Serve customers face to 3 4 11817 v4
face
RS11831 Skills and qualities of a 3 6 11831 v3
salesperson
RS11960 Receive inwards goods 3 2 11960 v3
RS11967 Manage redundant and 3 4 11967 v3
obsolescent stock
RS11976 Use a computerised 3 4 11976 v3
inventory management
system
Group 2 Tourism Strand
RS09246 Process information 3 3 9246 v5
needed by visitors
RS17384 Māori greetings and 3 3 17384 v4
farewells
RS17788 Identify natural
3 5 17788 v4
attractions
RS18221 Tourism and travel 3 3 18221 v2
administration tasks
RS18226 Cross‐cultural
3 3 18226 v2
communication
RS23764 Verbal communication 3 3 23764 v1
skills
RS24728 Work roles in tourism 2 3 24728 v1
Group 3 Hospitality Strand
RS26308 Food and Beverage
Service
3 20 26308 v1
Note: Not all strands may be offered or available within any given year.
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