JOB DESCRIPTION ICT Team Leader Reporting ... - Eastlands Homes

JOB DESCRIPTION
ICT Team Leader
Reporting to: - ICT Manager
Responsible for: ICT Officers
PURPOSE: -
• Manage in-house computer software systems and network connections to ensure high
levels of availability, security of the supported business applications and the efficient
operation of the company’s network, servers, databases, and equipment.
• Participate in the planning and implementation of processes, policies and procedures to
ensure system provisioning and maintenance that is consistent with company goals,
industry best practices, and regulatory requirements.
• Manage the ICT staff and external support companies responsible for service desk,
incident and problem management.
• Work closely with the ICT Manager and decision makers in other departments in order
to identify, recommend, develop, implement, and support cost-effective technology
solutions for all aspects of Eastlands Homes.
DUTIES
Key tasks and responsibilities
1. Manage Eastlands Homes ICT infrastructure following industry best practice.
2. Ensure internal and external SLA targets are met and appropriate qualitative standards
achieved.
3. Provide timely report to ICT Manager and/or Director of Finance & ICT.
4. Develop and implement robust processes to ensure that a high quality service is
provided to Eastlands Homes.
5. Design and develop an enhanced reporting structure which ensures the early
identification of issues and ensures minimum risk to the business.
6. Manage and coach members of the team including recruitment, supervision, scheduling,
development, evaluation, and disciplinary actions.
7. Responsible for ensuring the team is equipped with the necessary skills and resources
to meet changing and increasing demands of the first and second line support service
desk for all applications.
8. Promote, champion and drive the use of ITIL best practices across the team.
9. Recommend staffing and scheduling models to ensure guaranteed coverage to the
business.
10. Perform network and security audits.
11. Perform and test routine system backups and restores.

12. Analyse system, server, application, network, and input/output device performance.
13. Participate in and support capacity planning and the development of long-term strategic
goals for systems and software in conjunction with end-users and department
managers.
14. Ensure the integrity and security of enterprise data on host computers, multiple
databases, and during data transfer in accordance to business needs and industry bestpractices
regarding privacy, security, and regulatory compliance.
15. Practice network asset management, including maintenance of network component
inventory and related documentation and technical specifications information.
16. Recommend, schedule, and perform software and hardware improvements, upgrades,
patches, reconfigurations, and/or purchases.
17. Develop, document, implement and maintain policies, procedures and associated
training plans for system administration and appropriate use including those for network
architecture, standards, purchasing, and service provision.
18. Oversee all reports and documentation related to network and systems operations.
19. Develop maintenance schedules for network and systems equipment.
20. Conduct system feasibility studies and testing.
21. Provide end-user services, including help desk and technical support services.
22. Carry out ad hoc research projects as directed.
23. Deputise for the ICT Manager where appropriate and as directed.
General
1. To promote and implement the Eastlands Homes Equal Opportunities policy in all
aspects of the post holders work and in dealings with outside bodies.
2. Comply with Eastland Homes’ health, safety and welfare policy and contribute to good
health and safety practice as appropriate.
3. Attend such training courses, conferences and meetings as required.
4. Undertake any other duties commensurate with the general level of responsibility of the
post.
5. Changing responsibilities over time as the Association evolves to undertake new areas
of work and expand its range of services. As these changes occur, it may result in the
substitution of one function for another, the addition of new areas of responsibility, or
changes to the way functions are carried out.
Employee Signature:
Date:
Line Manager Signature:
Date:
Director Signature:
Date:
Date Revised 20 June 2009
Revised by Director of Finance and ICT