Friends Frequently Asked Questions - Birmingham Hippodrome
Friends Frequently Asked Questions - Birmingham Hippodrome
Friends Frequently Asked Questions - Birmingham Hippodrome
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<strong>Friends</strong> <strong>Frequently</strong> <strong>Asked</strong> <strong>Questions</strong>:<br />
We have provided answers to some of the most frequently asked questions from <strong>Birmingham</strong><br />
<strong>Hippodrome</strong> <strong>Friends</strong>. We hope that you find these useful. If the answer to your query is not below or<br />
you do not think we have answered it fully then please do not hesitate to contact us on 0844 338 5026<br />
or at <strong>Friends</strong>@birminghamhippodrome.com.<br />
• What are my <strong>Friends</strong>’ discounts and how do they work?<br />
The <strong>Friends</strong> scheme offers Opening night offers for many shows; which can often be two tickets for the<br />
price of one. There is a standard discount for other shows. The standard discount is £5 for price band A,<br />
£4 for price band B and £3 for price band C. Single <strong>Friends</strong> can have 1 standard discount, Joint <strong>Friends</strong><br />
can have 2 standard discounts and Family <strong>Friends</strong> can have up to 4 discounts.<br />
Standard discounts are not valid for Welsh National Opera, <strong>Birmingham</strong> Royal Ballet and some external<br />
performances.<br />
• Why are Standard Discounts not available for every performance at <strong>Birmingham</strong> <strong>Hippodrome</strong>?<br />
Standard discounts are not valid for Welsh National Opera, <strong>Birmingham</strong> Royal Ballet and some external<br />
performances. In the case of fast selling shows offers can be withdrawn at the discretion of a shows<br />
producer and box office managers. . <strong>Birmingham</strong> <strong>Hippodrome</strong> always tries to ensure all discounts are<br />
available to our <strong>Friends</strong>, but the final decision is held by the Producer.<br />
<strong>Birmingham</strong> <strong>Hippodrome</strong> <strong>Friends</strong> do not receive Welsh National Opera and <strong>Birmingham</strong> Royal Ballet<br />
discounts. This is because these discounts are offered by their own membership schemes. Information<br />
about these schemes can be found on their websites.<br />
• How do Transaction Charges work for <strong>Friends</strong> of <strong>Birmingham</strong> <strong>Hippodrome</strong>?<br />
On performances where standard discounts apply <strong>Friends</strong> of <strong>Birmingham</strong> <strong>Hippodrome</strong> can receive a<br />
reduced booking fee of 0%. . A single Friend will receive 0% on 1 ticket, a joint Friend will receive 0% on<br />
2 tickets and a family Friend will receive 0% on up to 4 tickets per transaction. If any further tickets are<br />
purchased, a standard 5% will be added to your booking. When a standard discount is not available the<br />
booking fee will return to 5%. Any person wishing to override this booking fee can pick up their tickets at<br />
box office in person and pay by cash.<br />
A 5% transaction charge for <strong>Friends</strong> will be added at all times to BRB, WNO and some external<br />
productions at the discretion of a show’s producer/the box office managers.<br />
• When I am purchasing tickets online I am not seeing my <strong>Friends</strong> Discounts?<br />
When purchasing tickets online it is advisable that a BH Friend logs in on the home screen before<br />
purchasing any tickets. Once you have logged in, all of the <strong>Friends</strong>’ discounts will show in the drop down<br />
box.
Further information about booking online can be found inside your membership pack<br />
• I have not received my membership pack/card/renewal letters<br />
Once you have become a <strong>Birmingham</strong> <strong>Hippodrome</strong> Friend you should receive your pack within 30<br />
days(maximum). If you are missing or require paperwork from the <strong>Friends</strong> please do not hesitate to<br />
contact us on 0844 338 5026 or at <strong>Friends</strong>@<strong>Birmingham</strong>hippodrome.com and we will send out<br />
replacement copies to you straight away.<br />
If you require replacement cards please call/email us on the details above and we will replace this<br />
straight away.<br />
• How do <strong>Friends</strong> of the theatre receive discount at The Circle & Stageside restaurant.<br />
<strong>Friends</strong> receive a 15% discount at <strong>Birmingham</strong> <strong>Hippodrome</strong> restaurants. When booking please advise<br />
the desk that you are a Friend of the theatre. Please ensure that you have your card with you when you<br />
visit; this validates your discount. If you find that you do not have an up to date card or you have<br />
misplaced your card please contact us and we will make provision for this.<br />
• Payment for Membership<br />
If you pay by Credit/debit card you can set up a once off payment, or a recurring card payment which<br />
acts like a direct debit and will be taken annually. Both recurring card payments and direct debits are<br />
taken on or around the 15 th of the month. If your payment bounces for any reason we will contact you<br />
to try and rectify this. If your bank details change please contact us directly.
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