There is no wealth without health - Health Information Management ...
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IT in <strong>Health</strong><br />
Exploring effective IT in <strong>health</strong> strategies<br />
The JW Marriot,<br />
Kuala Lumpur<br />
9th & 10th<br />
March 2004<br />
<strong>There</strong> <strong>is</strong> <strong>no</strong> <strong>wealth</strong><br />
<strong>without</strong> <strong>health</strong><br />
Leverage from successful IT in <strong>Health</strong> strategies to streamline your core operations<br />
Attend th<strong>is</strong> premier event and gain crucial insight into these vital <strong>is</strong>sues:<br />
• Improving <strong>health</strong>care information management<br />
• D<strong>is</strong>cussing information integrity in <strong>health</strong>care<br />
• Addressing security and privacy information in an IT-<strong>health</strong> world<br />
• Exploring challenges faced and overcome during implementation of IT systems<br />
• Looking at the available tech<strong>no</strong>logy options and choosing the right device<br />
• Creating a strategic v<strong>is</strong>ion for IT in <strong>Health</strong> in Asia<br />
• Meeting user information needs across all sectors of the <strong>health</strong>care industry<br />
• Developing a r<strong>is</strong>k management strategy for electronic and records management in the <strong>health</strong><br />
sector<br />
• Exploring the latest software concepts for <strong>health</strong>care<br />
Featuring comprehensive case studies, in-depth analys<strong>is</strong> and strategic<br />
insights from these leading organ<strong>is</strong>ations:<br />
• Subang Jaya Medical Center<br />
• Schering Plough Research Institute<br />
• Hospital Authority Hong Kong<br />
• <strong>Health</strong> Sciences Authority (Singapore)<br />
• National <strong>Health</strong>care Group Singapore<br />
• Department of <strong>Health</strong> Western Australia<br />
• Min<strong>is</strong>try of <strong>Health</strong> Malaysia, Multimedia Super Corridor<br />
Lead Sponsor<br />
Endorsed by<br />
Supported by<br />
Your d<strong>is</strong>tingu<strong>is</strong>hed chairpersons:<br />
Dr. Vikram Chhatwal CIO<br />
Apollo Hospitals Group, India<br />
Rex Tindal Senior <strong>Information</strong> Analyst - Resource<br />
<strong>Management</strong> Central Wait L<strong>is</strong>t Bureau<br />
Department of <strong>Health</strong> Western Australia<br />
Featuring key<strong>no</strong>te presentations by industry<br />
leaders:<br />
Dr. Jacob Thomas Executive Director<br />
Subang Jaya Medical Center<br />
Dr. NT Cheung Executive Manager<br />
Hospital Authority Hong Kong<br />
Leong Wai Fun Chief Editor<br />
MIMS Regional, Singapore<br />
Rex Tindal Senior <strong>Information</strong> Analyst - Resource<br />
<strong>Management</strong> Central Wait L<strong>is</strong>t Bureau<br />
Department of <strong>Health</strong> Western Australia<br />
Dr. Bosco Chen Bloodworth Deputy Director - <strong>Information</strong><br />
<strong>Management</strong><br />
<strong>Health</strong> Sciences Authority Singapore<br />
Ho Khai Leng Head, Functional Architecture, IT Div<strong>is</strong>ion<br />
National <strong>Health</strong>Care Group Singapore<br />
Young Yoo IT Manager, Department of <strong>Health</strong><br />
Western Australia<br />
Dr. Muhammad Arif Hashim Tele<strong>health</strong> Adv<strong>is</strong>or,<br />
Multimedia Super Corridor, Min<strong>is</strong>try of <strong>Health</strong> Malaysia<br />
Nicole Ah Yick <strong>Health</strong> <strong>Information</strong> Manager,<br />
NorthWestern Mental <strong>Health</strong><br />
Melbourne <strong>Health</strong>, Australia<br />
V<strong>is</strong>hweshwar R. Konda Managing Director &<br />
Chief Mentor WHCIT<br />
Wipro <strong>Health</strong>care, India<br />
Dr. Vikram Chhatwal CIO<br />
Apollo Hospitals Group, India<br />
Official Media Partners<br />
Official Online Publication<br />
Official Website<br />
Official Publication<br />
Workshop on<br />
Day One: 9th March, 2004<br />
SETTING UP A MOBILE HEALTH TRIAL AT A<br />
POINT OF CARE FACILITY<br />
Your workshop facilitator:<br />
Associate Professor Jeffrey Soar<br />
Director Initiative for e-<strong>Health</strong><br />
University of Southern Queensland Australia<br />
Supporting Publications<br />
conferences
Day 1<br />
Tuesday 9th March 2004<br />
08:30<br />
09:00<br />
Reg<strong>is</strong>tration and morning coffee<br />
Opening & welcome remarks by the Chairperson<br />
Dr. Vikram Chhatwal CIO<br />
Apollo Hospitals Group, India<br />
09:15 CASE STUDY: EXPLORING THE BASIC IT IMPLEMENTATIONS FOR THE<br />
HEALTHCARE INDUSTRY<br />
• Evaluating performance in the <strong>health</strong>care sector<br />
• D<strong>is</strong>cussing current IT implementation strategies<br />
• Understanding which IT strategies can be beneficial for the <strong>health</strong>care<br />
industry<br />
• Improving <strong>health</strong>care practices<br />
• Exploring the benefits of developing and implementing standards for a<br />
better <strong>health</strong>care system<br />
Dr. Vikram Chhatwal CIO<br />
Apollo Hospitals Group, India<br />
10:45 Morning refreshments<br />
11:15 CASE STUDY: THE ROLE OF IT AT SUBANG JAYA MEDICAL CENTER<br />
(SJMC)<br />
• Understanding how IT has influenced the strategic direction of SJMC<br />
• Exploring IT challenges at SJMC<br />
• Grasping how to overcome the IT challenges<br />
• D<strong>is</strong>cussing how IT has helped to map out clear stages and milestones for<br />
SJMC<br />
• Leveraging from a beneficial IT strategy<br />
Dr. Jacob Thomas Executive Director<br />
Subang Jaya Medical Center<br />
12:00 CASE STUDY: LEARNING THE ADVANTAGES OF MIMS ON-LINE<br />
• Leveraging from an on-line drug database<br />
• Exploring the benefits of having content provided on-line<br />
• Understanding how to effectively use an index of drug information<br />
• Helping doctors and pharmac<strong>is</strong>ts gain access to drugs anytime and<br />
anywhere<br />
• Benefiting from using an on-line reference system<br />
Leong Wai Fun Chief Editor<br />
MIMS Regional, Singapore<br />
12:45 Networking luncheon hosted by<br />
INTRODUCTION TO IT IN HEALTH<br />
10:00 CASE STUDY: HEALTHCARE EXPECTATIONS FROM INFORMATION<br />
TECHNOLOGY<br />
• Exploring the challenges in implementing IT solution in a provider space<br />
• Understanding what to look for in selecting the right IT solution.<br />
• D<strong>is</strong>cussing the clinical, financial and operational benefits derived by the IT<br />
solution<br />
V<strong>is</strong>hweshwar R. Konda Managing Director & Chief Mentor WHCIT<br />
Wipro <strong>Health</strong>care, India<br />
IMPLEMENTATION ISSUES<br />
14:00 CASE STUDY: THE HONG KONG HOSPITAL AUTHORITY'S ROLE IN<br />
INTEGRATING IT IN HEALTHCARE<br />
• Understanding how 80% of Hong Kong’s population <strong>health</strong> record can be<br />
found in a single consolidated platform<br />
• Exploring the Hospital Authority's electronic patient record<br />
• D<strong>is</strong>cussing integration <strong>is</strong>sues<br />
• Leveraging from lessons learned when implementing the integrated<br />
system<br />
• Examining future expansion and enhancement plans<br />
Dr. NT Cheung Executive Manager<br />
Hospital Authority Hong Kong<br />
TechExpo Kuala Lumpur<br />
17 - 18 February 2004<br />
Sunway Lagoon Resort Hotel, Kuala Lumpur<br />
www.techexpo-kualalumpur.com<br />
Features the latest cutting-edge solutions for your enterpr<strong>is</strong>e and an opportunity to meet with VIP delegates of your choice in the one-to-one<br />
business meetings.<br />
Key international speakers to Malaysia to present key<strong>no</strong>tes and case studies in streamed sessions - IP Convergence for Enterpr<strong>is</strong>e, Business<br />
Process <strong>Management</strong>, Networks & Security, Business Continuity and Business Intelligence<br />
Save US$100 for the first 100 reg<strong>is</strong>trations for the conference. Contact Jacqueline Chin at jackiec@marcusevanskl.com or<br />
Tel: +603-2723 6611.<br />
14:45 WORKSHOP: SETTING UP A MOBILE HEALTH TRIAL AT A POINT OF<br />
CARE FACILITY<br />
• Developing a clear business plan and v<strong>is</strong>ion for the trial<br />
• Mapping out clear stages and milestones for the trial<br />
• Anticipating common IT implementation problems before<br />
commencing trial<br />
• Getting support from all potential users for the trial<br />
• Educating the trial users to ensure that they k<strong>no</strong>w how to use<br />
tech<strong>no</strong>logy to full capacity<br />
15:45 After<strong>no</strong>on refreshments<br />
16:00 CONTINUED WORKSHOP:<br />
• Integrating the tech<strong>no</strong>logy into the current environment - navigating<br />
through the <strong>is</strong>sues of security, access, battery life and cost of unit<br />
• Providing opportunity for regular feedback from users<br />
• Evaluating each phase of the trial<br />
• Composing a final evaluation of the trial with recommendations<br />
• Determining the next step if the trial <strong>is</strong> successful<br />
Associate Professor Jeffrey Soar Director Initiative for e-<strong>Health</strong><br />
University of Southern Queensland Australia<br />
17:15 Closing remarks<br />
17:20 Close of day one<br />
Cocktail hosted by<br />
ABOUT THE LEAD SPONSOR<br />
Wipro <strong>Health</strong>Care IT Limited <strong>is</strong> dedicated to providing state-of-the-art IT solutions to the<br />
<strong>Health</strong>care Industry. Our m<strong>is</strong>sion <strong>is</strong> to ass<strong>is</strong>t clients enhance quality, efficiency and control, and<br />
thus make possible better Clinical and Financial outcomes.<br />
Wipro <strong>Health</strong>Care IT Limited <strong>is</strong> in the business of developing and implementing<br />
comprehensive and integrated systems and solutions for <strong>health</strong>care. The HIRePS range of<br />
products include the HIRePS-HIS, a third generation Hospital <strong>Information</strong> System, solutions<br />
and products for Nursing Homes, Doctors' Offices, Clinics, Pharmacies and <strong>Health</strong>care Supply<br />
Chains.<br />
Our in-depth k<strong>no</strong>wledge of the <strong>Health</strong>care Industry enables us to thoroughly analyze client's<br />
business needs, ass<strong>is</strong>t them in re-engineering and synergize their operations with IT solutions,<br />
to positively impact Key Result Areas.<br />
ABOUT THE ENDORSER<br />
The <strong>Health</strong> <strong>Information</strong> <strong>Management</strong> Association of Australia Ltd (HIMAA) <strong>is</strong> the Australian<br />
national professional association in the field of <strong>health</strong> information management. In its role as<br />
the national professional body, HIMAA <strong>is</strong> represented on national and state government<br />
adv<strong>is</strong>ory bodies, and Standards Australia. HIMAA <strong>is</strong> the principal national provider of d<strong>is</strong>tance<br />
education for Clinical Coder training in Australia.<br />
ABOUT THE SUPPORTER<br />
The Informatics Review <strong>is</strong> an online journal devoted to helping clinicians and information<br />
system professionals keep up to date with the latest developments in the field of clinical<br />
informatics. Every 2 weeks the journal <strong>is</strong> updated with links to important research results and<br />
interesting news items from around the world.<br />
ABOUT THE OFFICIAL MEDIA PARTNERS<br />
Asia Pacific Biotech News (APBN) <strong>is</strong> the first and only fortnightly reports on pharmaceuticals,<br />
<strong>health</strong>care, food and agriculture in the Asia Pacific region. It <strong>is</strong> widely read by pharmaceutical<br />
and <strong>health</strong>care professionals, investors, academics and researchers worldwide. It <strong>is</strong> available<br />
in Engl<strong>is</strong>h and Japanese, and soon in Chinese languages.<br />
Clinica Reports' The Future of IT in <strong>Health</strong>care (CBS914) - a practical management guide,<br />
investigating the implications of advances in <strong>health</strong>care IT for medical device and laboratory<br />
equipment manufacturers<br />
Key <strong>is</strong>sues:-<br />
• Political & <strong>health</strong> related drivers for adoption of integrated <strong>health</strong>care<br />
• Demand for evidence based medicine and better d<strong>is</strong>ease management<br />
• Technical standards and protocols for integration<br />
• Increasing integration of primary and secondary <strong>health</strong> care<br />
For more information v<strong>is</strong>it http://www.clinicareports.com<br />
ABOUT THE OFFICIAL WEBSITE<br />
SelectScience.net <strong>is</strong> a web based independent product information guide for applied chem<strong>is</strong>ts<br />
and life scient<strong>is</strong>ts. It also provides users’ views online and the option for v<strong>is</strong>itors to post their<br />
own experiences. It has a jobs search section, applications library and a scientific conference<br />
database. The company was establ<strong>is</strong>hed in July 1998 and <strong>is</strong> funded by Government and<br />
corporate sponsorship. SelectScience <strong>is</strong> recogn<strong>is</strong>ed as one of the industry's leading resources<br />
on the web for Laboratory Scient<strong>is</strong>ts. Cards2Clix.net, brought to you by SelectScience, <strong>is</strong> the<br />
industry's first online card deck. Cards2Clix puts the fun back into purchasing laboratory<br />
products, providing some of the best promotional offers and rewards for the d<strong>is</strong>cerning<br />
scient<strong>is</strong>t.<br />
ABOUT THE OFFICIAL ONLINE PUBLICATION<br />
Indexed Medical Specialties <strong>is</strong> a company specializing in medical databases. Our aim <strong>is</strong> to<br />
provide up to date information for medical providers to allow them to make the most effective<br />
dec<strong>is</strong>ions in their day to day operations. In the market of Hong Kong, we are the developers<br />
of the first ever local<strong>is</strong>ed drug database on a user friendly PDA format.
Day 2<br />
Wednesday 10th March 2004<br />
08:30<br />
09:00<br />
Re-reg<strong>is</strong>tration and morning coffee<br />
Opening & welcome remarks by the Chairperson<br />
Rex Tindal Senior <strong>Information</strong> Analyst - Resource <strong>Management</strong><br />
Central Wait L<strong>is</strong>t Bureau<br />
Department of <strong>Health</strong> Western Australia<br />
09:15 CASE STUDY: EXPLORING DATA ENTRY SOFTWARE SYSTEMS<br />
• Exploring the benefits of data entry software systems<br />
• Leveraging from electronic case report forms<br />
• Understanding the implementation <strong>is</strong>sues<br />
• D<strong>is</strong>cussing the barriers to adopt such a system<br />
Dr. Werner Katzmann Regional Medical Director<br />
Schering Plough Research Institute<br />
10:00 CASE STUDY: EXPLORING THE BENEFITS OF PEARLS (PATIENT<br />
ELECTRONIC ANALYSIS REFERRAL LIAISON SYSTEM)<br />
• Understanding how PEARLS improves the access, storage, validity<br />
and strength of information<br />
• D<strong>is</strong>cussing how PEARLS allows for successful patient management,<br />
reporting, monitoring, review and audit<br />
• Storing information from all public hospitals and <strong>health</strong> services in<br />
Western Australia in one easily accessible database<br />
• Reducing the number of patients on Metropolitan elective surgery<br />
waiting l<strong>is</strong>t<br />
• Comprehending the ability to view a global picture of all patient<br />
events<br />
Rex Tindal Senior <strong>Information</strong> Analyst - Resource <strong>Management</strong><br />
Central Wait L<strong>is</strong>t Bureau<br />
Department of <strong>Health</strong> Western Australia<br />
10:45 Morning refreshments<br />
11:15 CASE STUDY: LEARNING FROM AN INTEGRATED ON-LINE<br />
LICENSING APPLICATION SYSTEM<br />
• Facilitating two-way interactions<br />
• D<strong>is</strong>cussing the implementation experience of the complex backend<br />
system<br />
• Simplifying front-end usability<br />
• Allowing greater ease and efficiency with the help of the electronic<br />
medium<br />
• Understanding the benefits of an integrated on-line licensing<br />
application system<br />
Dr. Bosco Chen Bloodworth Deputy Director - <strong>Information</strong><br />
<strong>Management</strong><br />
<strong>Health</strong> Sciences Authority, Singapore<br />
12:00 CASE STUDY: USING INFORMATION TECHNOLOGY TO INTEGRATE<br />
CURRENT WORKING ENVIRONMENT - CHALLENGES AND<br />
OPPORTUNITIES<br />
• Improving patient care and services - key drivers<br />
• Providing opportunities for participation of users<br />
• Challenges and opportunities of IT integration<br />
• After IT integration? What’s next?<br />
Ho Khai Leng Head, Functional Architecture, IT Div<strong>is</strong>ion<br />
National <strong>Health</strong>care Group, Singapore<br />
12:45 Networking luncheon<br />
WHO SHOULD ATTEND<br />
• Chief <strong>Information</strong> Officers<br />
• Chief Executive Officers<br />
• Chief Medical Officers<br />
• Hospital Admin<strong>is</strong>trators & Executives<br />
• Professors<br />
• Managing Directors<br />
• e-Commerce Managers<br />
• Medical Centers<br />
GENERAL IT IN HEALTH ISSUES<br />
• Directors <strong>Health</strong> Informatics/IT<br />
• Managers of <strong>Information</strong> Systems<br />
• Min<strong>is</strong>tries of <strong>Health</strong><br />
• IT Managers<br />
• <strong>Health</strong>care Strategy Managers<br />
• General Practitioners<br />
• Physicians<br />
I would like to thank everyone who has helped with the research and organ<strong>is</strong>ation of th<strong>is</strong> event,<br />
particularly the speakers and their staff for their support and commitment.<br />
Tanja Nielsen, Producer, Conferences & Training<br />
Reg<strong>is</strong>ter Now<br />
Contact Marketing at marcus evans<br />
Tel: +603 2723 6611<br />
Fax: +603 2723 6622<br />
Email: marcusevanskl@marcusevanskl.com<br />
14:00 CASE STUDY: LEVERAGING FROM WAN IN THE WESTERN<br />
AUSTRALIAN HEALTHCARE SECTOR<br />
• Exploring a successful WAN system<br />
• D<strong>is</strong>covering how to integrate <strong>health</strong>care in a metropolitan area with the<br />
help of WAN<br />
• Benefiting from WAN in rural areas<br />
• D<strong>is</strong>cussing implementation and usage challenges<br />
• Integrating WAN with LAN<br />
Young Yoo IT Manager<br />
Department of <strong>Health</strong> Western Australia<br />
15:30 After<strong>no</strong>on refreshments<br />
16:45 PANEL DISCUSSION: EXPLORING FUTURE DIRECTIONS FOR IT IN<br />
HEALTH<br />
• Examining some of the core trends and tech<strong>no</strong>logies occurring<br />
within IT in <strong>Health</strong><br />
• What are the key challenges and opportunities in making IT in<br />
<strong>Health</strong> a reality?<br />
• Managing the security <strong>is</strong>sues<br />
• Private and Public sector developments in IT in <strong>Health</strong><br />
• Funding of IT projects and trials<br />
Panel<strong>is</strong>ts:<br />
Nicole Ah Yick <strong>Health</strong> <strong>Information</strong> Manager<br />
North Western Mental <strong>Health</strong><br />
Melbourne <strong>Health</strong>, Australia<br />
Young Yoo IT Manager<br />
Department of <strong>Health</strong> Western Australia<br />
Rex Tindal Senior <strong>Information</strong> Analyst<br />
Central Wait L<strong>is</strong>t Bureau<br />
Department of <strong>Health</strong> Western Australia<br />
17:15 Closing remarks by the Chairperson<br />
17:20 Close of conference<br />
ADVANCED IT IN HEALTH<br />
14:45 CASE STUDY: LEVERAGING FROM TELEHEALTH AND IT IN<br />
HEALTH IN THE MULTIMEDIA SUPER CORRIDOR<br />
• Implementing tele<strong>health</strong> and IT in <strong>health</strong><br />
• Understanding integrated services in the public and private<br />
<strong>health</strong>care sectors<br />
• Exploring the challenges encountered<br />
• D<strong>is</strong>cussing how to connect all hospitals in tele<strong>health</strong> initiatives<br />
• Pursuing future directions for the growth of tele<strong>health</strong> in Malaysia<br />
Dr. Muhammad Arif Hashim Tele<strong>health</strong> Adv<strong>is</strong>or<br />
Multimedia Super Corridor, Min<strong>is</strong>try of <strong>Health</strong> Malaysia<br />
16:00 INFORMATION TECHNOLOGY IN NORTHWESTERN MENTAL<br />
HEALTH - BUILDING ON WHAT WE HAVE TO SUPPORT OUR<br />
BUSINESS FOR NOW AND THE FUTURE<br />
• Exploring how NorthWestern Mental <strong>Health</strong> has targeted nine IT<br />
initiatives<br />
• D<strong>is</strong>cussing these initiatives contribution to the overall IT v<strong>is</strong>ion<br />
• Clarifying how all IT projects should form part of an overall strategy<br />
and must support the business needs<br />
• Understanding the reasons for implementing a project and identifying<br />
expected outcomes<br />
• Communicating the initiatives and seeing where they fit into the<br />
v<strong>is</strong>ion enables the staff to understand how they are contributing to<br />
the overall strategy<br />
Nicole Ah Yick <strong>Health</strong> <strong>Information</strong> Manager<br />
NorthWestern Mental <strong>Health</strong><br />
Melbourne <strong>Health</strong>, Australia<br />
ABOUT THE SUPPORTING PUBLICATION<br />
MediMedia provides a unique drug information source that has been publ<strong>is</strong>hed in reference<br />
books and trusted by <strong>health</strong>care professionals for decades under titles like MIMS in Asia and<br />
VIDAL in France. The local<strong>is</strong>ed drug information <strong>is</strong> augmented by evidence-based and<br />
referenced Dec<strong>is</strong>ion Support Modules (DSM). We are <strong>no</strong>w offering drug information and<br />
DSM in a package called i-MIMS.<br />
i-MIMS <strong>is</strong> a software system that <strong>is</strong> integrated into a customer application. It <strong>is</strong> a stand-alone<br />
system that <strong>is</strong> accessible on each individual's workstation from a server on a LAN or WAN<br />
environment.<br />
marcus evans reserves the right to change the venue of, or speakers at the conference should circumtances require. © marcus evans
IT in <strong>Health</strong><br />
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SIGNATURE<br />
Expiry Date<br />
Confirmation Details: After receiving payment a receipt will be <strong>is</strong>sued. If you do <strong>no</strong>t<br />
receive a letter outlining joining details two weeks prior to the event, please contact the<br />
Conference Coordinator at marcus evans conferences.<br />
Terms & Conditions<br />
1.Fees are inclusive of programme materials and refreshments.<br />
2.Payment Terms: Following completion and return of the reg<strong>is</strong>tration form, full payment <strong>is</strong> required within 5 days from<br />
receipt of invoice. PLEASE NOTE: payment must be received prior to the conference date. A receipt will be <strong>is</strong>sued on<br />
payment. Due to limited conference space, we adv<strong>is</strong>e early reg<strong>is</strong>tration to avoid d<strong>is</strong>appointment. A 50% cancellation<br />
fee will be charged under the terms outlined below. We reserve the right to refuse adm<strong>is</strong>sion if payment <strong>is</strong> <strong>no</strong>t received<br />
on time. Unless otherw<strong>is</strong>e stated on the booking form, payment must be made in Pounds Sterling.<br />
3.Cancellation/Substitution: Provided the total fee has been paid, substitutions at <strong>no</strong> extra charge up to 14 days before<br />
the event are allowed. Substitutions between 14 days and the date of the event will be allowed subject to an<br />
admin<strong>is</strong>tration fee of equal to 10% of the total fee that <strong>is</strong> to be transferred. Otherw<strong>is</strong>e all bookings carry a 50%<br />
cancellation liability immediately after a signed sales contract has been received by marcus evans (as defined above).<br />
Cancellations must be received in writing by mail or fax six (6) weeks before the conference <strong>is</strong> to be held in order to<br />
obtain a full credit for any future marcus evans conference. <strong>There</strong>after, the full conference fee <strong>is</strong> payable and <strong>is</strong> <strong>no</strong>n<br />
refundable. The service charge <strong>is</strong> completely <strong>no</strong>n-refundable and <strong>no</strong>n-creditable. Payment terms are five days and<br />
payment must be made prior to the start of the conference. Non-payment or <strong>no</strong>n-attendance does <strong>no</strong>t constitute<br />
cancellation. By signing th<strong>is</strong> contract, the client agrees that in case of d<strong>is</strong>pute or cancellation of th<strong>is</strong> contract that<br />
marcus evans will <strong>no</strong>t be able to mitigate its losses for any less than 50% of the total contract value. If, for any reason,<br />
marcus evans decides to cancel or postpone th<strong>is</strong> conference, marcus evans <strong>is</strong> <strong>no</strong>t responsible for covering airfare,<br />
hotel, or other travel costs incurred by clients. The conference fee will <strong>no</strong>t be refunded, but can be credited to a future<br />
conference. Event programme content <strong>is</strong> subject to change <strong>without</strong> <strong>no</strong>tice.<br />
4.Copyright etc: All intellectual property rights in all materials produced or d<strong>is</strong>tributed by marcus evans inconnection<br />
with th<strong>is</strong> event <strong>is</strong> expressly reserved and any unauthorized duplication, publication or d<strong>is</strong>tribution <strong>is</strong> prohibited.<br />
5.Client information <strong>is</strong> kept on marcus evans group companies database and used by marcus evans group<br />
companies to ass<strong>is</strong>t in providing selected products and services which maybe of interest to the Client and which will<br />
be communicated by letter, phone, fax,(inc. automatic dialling) email or other electronic means. If you do <strong>no</strong>t want<br />
marcus evans to do th<strong>is</strong> please tick th<strong>is</strong> box [ ]. For training and security purposes telephone calls maybe recorded.<br />
6.Important <strong>no</strong>te: While every reasonable effort will be made to adhere to the advert<strong>is</strong>ed package, marcus evans<br />
reserves the right to change event dates, sites or location or omit event features, or merge the event with a<strong>no</strong>ther<br />
event, as it deems necessary <strong>without</strong> penalty and in such situations <strong>no</strong> refunds, part refunds or alternative offers shall<br />
be made. In the event that marcus evans permanently cancels the event for any reason whatsoever, (including, but<br />
<strong>no</strong>t limited to any force majeure occurrence) and provided that the event <strong>is</strong> <strong>no</strong>t postponed to a later date <strong>no</strong>r <strong>is</strong> merged<br />
with a<strong>no</strong>ther event, the Client shall receive a credit <strong>no</strong>te for the amount that the Client has paid to such permanently<br />
cancelled event, valid for up to one year to be used at a<strong>no</strong>ther marcus evans event. No refunds, part refunds or<br />
alternative offers shall be made.<br />
7.Governing law: Th<strong>is</strong> Agreement shall be governed and construed in accordance with the law of Malaysia and the<br />
parties submit to the exclusive jur<strong>is</strong>diction of the Malaysian Courts in Kuala Lumpur. However marcus evans only <strong>is</strong><br />
entitled to waive th<strong>is</strong> right and submit to the jur<strong>is</strong>diction of the courts in which the Client's office <strong>is</strong> located.<br />
mth<br />
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