Wisconsin Department of Justice Identification Manual - Imprimus ...

6. Remove when prompted with “REMOVE FINGER
ANALYZING”. DO NOT ROLL the finger. Repeat with the left
index finger when prompted with “PLACE LEFT INDEX”.
• If the index finger is amputated, press the upper left blue key that
says “AMPUT”.
• If the index finger is bandaged or otherwise unprintable, press the
second blue key from the left beneath the word “BANDAG”.
You should see a message “SENDING DATA TO SERVER WAITING FOR
REPLY”. In most instances it takes approximately 60 seconds to receive a response.
• If there is no match, press the upper right blue key under the
word DONE. Press the upper right blue key again under the
word LOGOFF.
If further identification is necessary, write down the SID number. That number can
be used to run a criminal history through the TIME System.
Troubleshooting
Should the device lock up during normal operation, press the upper left blue key,
upper right blue key and the yellow button simultaneously. This will reboot the
device.
If you have software version 1.0, a problem has been identified that occasionally
tosses the user back to the logon screen when conducting a search. The device then
fails. Should this occur, call the Morpho help desk at (800) 526-2674 and they can
resolve the trouble by deleting the transaction. This problem was resolved in version
1.0.5.; all agencies will soon be upgraded to v1.0.5.
If you obtain a message “HTTP cannot connect to host” or other network error,
check with your local network staff and make certain others aren’t having network
difficulty.
Try powering off the device, wait for a few minutes, and then attempt to connect. If
you are still unable to connect, call the Morpho help desk at (800) 526-2674.
Should the WDOJ matchers or server fail, all law enforcement agencies will
receive the a message via the TIME System. Likewise, when the system returns to
Wisconsin Department of Justice Identification Manual Fast ID • 632