Don Tipton - DealersEdge
Don Tipton - DealersEdge
Don Tipton - DealersEdge
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Priorities were<br />
Minimize the damage<br />
Just get it done and get it out of the shop<br />
No time to up-sell, just get through the day<br />
<strong>Don</strong>’t let too many complaints get to the Dealer<br />
Forget oil changes, not enough money in it<br />
Tires? Not worth the hassle<br />
Batteries? Can’t compete with price<br />
Dispatch priorities:<br />
◦ Dealer’s relatives, Dealer’s neighbors, Dealer’s friends, sold<br />
vehicles, the screamers and then EVERYBODY ELSE!!!<br />
Then CSI came along. Did we give better service or<br />
just shift priorities?<br />
don@dtcretailconsulting.com 5
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