Don Tipton - DealersEdge
Don Tipton - DealersEdge
Don Tipton - DealersEdge
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Looking at it from a customer’s perspective:<br />
How should the customer be handled from the start<br />
of the transaction to the end of the transaction every<br />
time by every Service Advisor<br />
Most Service Department’s start every day<br />
without a plan. <strong>Don</strong>’t leave it chance!<br />
Design a procedure that clearly defines every<br />
step of the customer handling process<br />
This becomes the (your) way of doing business<br />
at Hometown Motors<br />
Train…Train…Train<br />
Coach…Coach…Coach<br />
Review Performance at least quarterly<br />
“The magic formula that successful businesses have discovered is to treat customers<br />
like guest and employees like people”<br />
Tom Peters<br />
don@dtcretailconsulting.com 16