Don Tipton - DealersEdge

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Determine how many customer transactions your Service Advisor’s handle daily ◦ 15 – 17 per day – everything except cashiering ◦ 13 – 15 per day – including cashiering Efficiency of your current dispatch structure ◦ Direct flow of communication (status) from Lane to Shop & Shop to Lane, no bottlenecks ◦ Service Advisor’s can set priorities without “stepping” all over each other Pay Plans ◦ Goal oriented (3293.4 flat rate hours) ◦ Review annually (adjust if needed) don@dtcretailconsulting.com 14
Quick Service ◦ To be competitive you MUST offer Quick Service ◦ Not just a marketing gimmick ◦ Must be able to actually pull it off ◦ Battle perception: “high priced” & “inconvenient” ◦ Must watch expense (personnel) and Technician cost of sale ◦ So why bother? ◦ To build traffic & create up-sell opportunity ◦ Opportunity to sell what? ◦ Filters, blades, brakes & tires ◦ These are; Low to No profit operations ◦ Great for retention (important!), how about profit? don@dtcretailconsulting.com 15
Page 1 and 2: A Business Plan For Your Service De
Page 3 and 4: Don Tipton Don is a Speaker, Traine
Page 5 and 6: Priorities were Minimize the damag
Page 7 and 8: The competition was paying attentio
Page 9 and 10: Structure ◦ What it takes to get
Page 11 and 12: Set a net profit objective ◦ Brea
Page 13: Do you need more customers or can y
Page 17 and 18: Set a “drop-down” rate to kick
Page 19 and 20: Within Your Data Base - determine h
Page 21 and 22: ◦ Market that you service most ma
Page 23 and 24: “If your customer repair order co
Page 25 and 26: “Wishing you a safe and successfu

Don Tipton - DealersEdge

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