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Don Tipton - DealersEdge

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Do you need more customers or can you just<br />

improve the value per repair order to hit your<br />

objective? Or, do you need to improve both?<br />

◦ Example:<br />

3293.4 required 2800.0 current average<br />

493.4 additional production required<br />

493.4 divided by 1200 customer repair order = .4<br />

improvement with current customer traffic<br />

493.4 divided by 2.1 (current average) = 235<br />

additional customer repair orders<br />

Some of both: .2 improvement X 1200 CP-RO = 240.0<br />

plus 110 additional CP-RO X 2.3 = 253.0<br />

don@dtcretailconsulting.com 13

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