Gross Profit - DealersEdge

EMPLOYEE PRODUCTIVITY
Number of Repair Orders per Service Advisors
Customer Pay and Warranty RO’s per day: 10 - 14
– Time to handle Customers = Write-up (?) Follow-up (?)
Delivery (?) 30 minutes?
– At the most 15 Customers can get good service.
– Steps may be "dropped" including - Greeting, Listening,
Questioning, Selling, Follow-up, Follow-through, Active
Delivery, etc.
brooke@blueprintforprofits.com
1.877.316.7418
83
EMPLOYEE PRODUCTIVITY
Technicians to Service Advisors
3 – 4 Techs to 1 Service Advisor
– Each Tech flags 10 hours a day.
– 3 Techs x 10 hrs a day = 40 hours.
– Number of hours per Repair Order = 2
– 30 hours /2 hours per Repair Order = 15 Repair
Orders a day.
brooke@blueprintforprofits.com
1.877.316.7418
84