NEW ALBANY POLICE DEPARTMENT - New Albany, Ohio

Addendum D
Complaints
The City of New Albany and New Albany Police
Department provide a Complaint/Compliment form (PD-
99-121) to record the specifics of a complaint or a
compliment. The following steps/procedures are used for
receiving a complaint:
In Writing - a complaint against a police
employee(s) must be filed in writing and signed by
the complainant to be investigated.
Time Limits - written complaints must be filed within
sixty (60) days after the alleged event occurred to be
investigated.
Anonymous Complaints - unless criminal or serious
misconduct is alleged, anonymous complaints are not
investigated by the Police Department.
Complaints (continued)
Phoned-In Complaints - In the event of a complaint
that is phoned in, the complainant will be directed to the
on-duty supervisor. The supervisor will explain the
complaint procedure and may send the complainant the
appropriate form/pamphlet in the mail on which to
formally record the specifics of the complaint.
Complaint Investigation - only supervisory personnel
of the Police Department are authorized to investigate
complaints. Noncriminal complaint investigations will
be completed within thirty (30) days of their receipt by
the Police Department.
Compliments
Citizens are encouraged to compliment Police
Department employees who are deserving of recognition
for providing superior service. The following
steps/procedures are utilized when receiving
compliments from citizens:
Telephone - when a compliment is received from a
citizen by telephone, the City or Police Department
employee receiving the call will record the specifics of
the compliment on a Complaint/Compliment form (PD-
99-121). This information is forwarded to the
employee's supervisor to be placed in his/her personnel
file.
Third Party Complaints - third party complaints are
not accepted by the Police Department.
Juvenile Complaints - a juvenile must be
accompanied by his/her parent or legal guardian to
file a complaint. The parent and/or legal guardian's
signature is required on the complaint form.
Notification - complainants are notified in writing by
the Chief of Police as to the outcome of a complaint
against a Police Department employee.
Appeals - a complainant who wishes to appeal the
outcome of a complaint on a Police Department
employee will be referred to the City Administrator
(614-855-3913).
In Person - when a compliment is received from a
citizen in person, the same procedure as outlined above
is followed.
Letters - when the Police Department receives a letter
of compliment from a citizen, it will be forwarded to the
employee's immediate supervisor to be placed in his/her
personnel file.