2014 Digital Yearbook of Homeland Security Awards
You also want an ePaper? Increase the reach of your titles
YUMPU automatically turns print PDFs into web optimized ePapers that Google loves.
phone or TETRA radio as the incident location, and<br />
can then pull up video feeds from nearby surveillance<br />
cameras. The command center operator immediately<br />
sees who’s sending the alert, where it originated, what’s<br />
happening, and what actions to take. The App is also<br />
equipped with a panic button.<br />
NJ TRANSIT used the solution for the first time during<br />
Super Bowl XLVII to streamline communications<br />
between the command center and NJ TRANSIT ambassadors.<br />
In addition to reporting incidents, ambassadors<br />
were able to use the App to look up<br />
schedules and other information to assist<br />
passengers. Following the successful<br />
Super Bowl rollout, NJ TRANSIT plans<br />
to deploy the solution during other<br />
major events.<br />
NJ TRANSIT will also extend the Ambassador Mobile<br />
App to its maintenance, customer service and transit<br />
police personnel. For example, maintenance staff will<br />
be able to view assigned work orders, their location,<br />
and related video, and report back to the control room<br />
when resolution is complete.<br />
Link to Web Page <strong>of</strong> Nominated Organization:<br />
––––––––––––––––––––––––––––––––––––––––<br />
www.njtransit.com<br />
Link to additional information on product,<br />
service or program, with brief description:<br />
––––––––––––––––––––––––––––––––––––––––<br />
http://www.nice.com/situation-management/<br />
nice-situator http://www.cloudscann.com/<br />
Link to Web page or Document with independent<br />
media coverage, with brief description:<br />
––––––––––––––––––––––––––––––––––––––––<br />
Refers to NJ TRANSIT Ambassador Program:<br />
http://njtransit.com/AR/files/assets/basic-html/<br />
page7.html<br />
Name and organization <strong>of</strong> nominating<br />
contact for this entry, including name, title,<br />
organization:<br />
––––––––––––––––––––––––––––––––––––––––<br />
Linda Haelsen, Marketing Communications Manager<br />
NICE Systems<br />
Nominating contact’s <strong>of</strong>fice telephone and cell<br />
phone:<br />
––––––––––––––––––––––––––––––––––––––––<br />
(203) 481-4168<br />
Nominating contact’s email address:<br />
––––––––––––––––––––––––––––––––––––––––<br />
linda.haelsen@nice.com<br />
Address <strong>of</strong> nominating contact’s organization:<br />
––––––––––––––––––––––––––––––––––––––––<br />
461 From Road<br />
Paramus NJ 07652<br />
USA<br />
81
Change language