2014 Digital Yearbook of Homeland Security Awards

a recognized leader in “digitization” of documents in the
Federal government. The company has been providing
mailroom, scanning, imaging, indexing, and data capture
for nearly three decades, including with DHS. Xerox uses
innovative technologies, including Optical Character
Recognition (OCR). OCR automatically extracts data from
scanned images and makes those data available for electronic
processing for millions of images each day. Having
electronic access to data and files provides for more
efficient planning and operations in the security environment.
Xerox is also known for its contact center expertise.
The company uses multi-channel contact technology
tools via phone, email, web, and mobility to optimize,
automate, and help scale customer service agent response.
Contact center management solutions are designed to
minimize impact, assure end-user incidents are addressed
quickly, and prevent reoccurrence that is important for a
public safety mission.
Xerox has also developed and deployed a disease
surveillance and outbreak management software called
Maven that is of interest to homeland security and public
health agencies. It is configured to provide “contact
tracing” for Ebola and other communicable diseases. The
software manages the identification and diagnosis of those
who may have come in contact with an infected person.
Federal government employees who regularly use LinkedIn,
including over 65,000 from DHS. Social media has become
part of the fabric of how we communicate, operate,
and conduct business. The two homeland security groups
I run on LinkedIn –“U.S. Department of Homeland Security”
and “Homeland Security”– have grown to over 50,000
members. (Please look them up and join and post!) I have
become active now on Twitter too. Please follow me:
@ChuckDBrooks
I have also been active on the speaking circuit at
conferences, including recent presentations at the National
Press Club, Homeland Security Week, Secure Cities,
George Washington University, Bowie State University,
and CyberMaryland. Please check out my recent article
in The Hill newspaper called “Navigating the Four Pillars
of Washington, DC” that explores the interplay between
government, industry, media, and policy organizations in
the nation’s capitol.
Thank you for speaking to me and letting me
share my perspectives. GSN serves as an excellent media
resource for all those active in the homeland security and
national security fields. I strongly encourage others to
become regular readers of your publication online and in
print.
Can you update us on your social media
and thought leadership activities?
CB: Many senior level executives in the Federal government
are on social sites such as LinkedIn, GovLoop,
Facebook, and Twitter. There are an estimated 1.4 million 15