Yelo Product Catalogue 2015

YELO Customer Support PRODUCTS AND SERVICES
SUPPORT PACKAGES
SILVER
PACKAGE
GOLD
PACKAGE
PLATINUM
PACKAGE
FULL SUPPORT by phone and email on Yelo systems,
fixtures and programs.
SOFTWARE SUPPORT
Help with any software problems and our support
engineers will diagnose any issues you have with
the software.
Remote log-in and assistance through Team Viewer.
EXTENDED WARRANTY
All systems calibrated and receive replacements of
all standard system cards when required.
EXTENDED WARRANTY
Extended warranty on all non-consumable fixture
parts manufactured by Yelo.
SITE VISITS DURING THE YEAR
One of our engineers will visit you to provide system
maintenance, calibration, updates and repairs.
–
Customer Support
ENGINEERING TIME
This will be made available to you, to perform software
changes.
Keep your downtime to a minimum
by taking advantage of our first-class
customer support services. We will
ensure that your systems maintain
optimum performance and our engineers
From error messages to alarms, our
experts will help you find a solution.
When it comes to activating or
installing your new system, our
experts will get you up and running.
ADDITIONAL SITE VISITS THROUGHOUT THE YEAR
More site visits from our engineers which may be used
for system upgrades, NPI and staff training.
EMERGENCY CALL-OUT COVER
Our engineers will give you priority with the
Platinum package and will come to you in the event
of an emergency.
– –
– –
can provide you with support via email,
telephone, remote login and on-site visits.
24 www.yelo.co.uk email: sales@yelo.co.uk tel: +44 (0)28 9335 7300 25