book setup 2069 nijamati.indd
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lgdf{0f / sfof{Gjogdf /x]sf 5g h:tf] 3'DtL ;]jf, Ps 306] ;]jf cflb /x]sf 5g . ;fj{hlgs vl/b P]g, @)^#, ;/sf/L lg0f{o k|lqmof ;/nLs/0f lgb] {lzsf, @)^% cg'?k lg0f{o lglZrt txdf ;Lldt u/]sf] 5 . ;]jf cleofg ;~rfng lgb]{lzsf, @)^% h:tf P]g / lgb]{lzsfn] sfo{df ;/nLs/0f / lglZrt sfg"gL k|lqmof cg'z/0f ug'{kg]{ pNn]v u/]sf] 5 . kf/blz{tfsf] nflu ;"rgfsf] xs, lghfdtL ;]jfdf sfo{/t sd{rf/Lx?sf] nflu cfrf/;+lxtf, sfo{ ;+rfng k|lqmofdf ;'wf/sf nflu ljleGg lgb] {lzsf, ;fj{hlgs lgsfodf Help Desk, gf]8n clws[t / k|jQmf h:tfsf] Joj:yf ul/Psf 5g . ;/sf/L lgsfox?n] ;do ;dodf ;fj{hlgs ;'gjfO{ ug'{kg]{ Joj:yf ul/Psf 5g . g]kfn ;/sf/sf ljleGg lgsfox?af6 k|bfg ul/Psf ;]jf sltsf] k|efjsf/L 5 / k|fKt ;]jfaf6 ;]jfu|fxL hgtfsf] ;Gt'li6÷c;Gt'li6 s:tf] /x]sf] 5 eGg] ljifodf ;fdfGo k|zf;g dGqfnon] cfly{s jif{ @)^%÷)^^ af6 ;]jfu|fxL ;Gt'li6 ;j]{If0f z'?jft ul/Psf] 5 . ;jf]{Rr cbfntn] ;]jf k|bfg ubf{ xl;nf] d'xf/n] ;]jf k|bfg ug]{ (Service with Smile) h:tf ljifonfO{ ;/sf/L lgsfodf ;d]t z'?jft ul/Psf] 5 . lghfdtL ;]jf lbj;–@)^& n] ælzi6 / gd| Jojxf/, ;]jfu|fxLsf] clwsf/Æ eGg] d"n gf/f /x]sf] lyof] eg] @)^* ;fnsf] gf/f æhgtfnfO{ ;Ddfg / ;]jf ;'zf;gnfO{ 6]jfÆ eGg] gf/fn] ;d]t lghfdtL ;]jf hgtfsf] ;]jfdf ;dlk{t x'g] k|of; u/]sf] b]lvG5 . To;}u/L ;'zf;gsf] nflu g} g]kfnsf] cGtl/d ;+ljwfg @)^# df ePsf lgb{]zs l;4fGtx¿ tyf gLltx¿, :yfgLo :jfoQ zf;g P]g @)%%, lgodfjnL @)%^ / :yfgLo lgsfo -cfly{s k|zf;g_ lgodfjnL @)%^, e|i6frf/ lgoGq0f ;DaGwL P]g @)%(, e|i6frf/ lj?4 gLlt tyf /0fgLlt @)^!, dfgjflwsf/ cfof]u P]g @)%# h:tf sfg"gn] ;d]t pRrk|fyldstf lbO{ sfof{Gjogdf /x]sf5g . ;"rgfsf] xs ;DaGwL P]g, @)^$ n] ;fj{hlgs ;/f]sf/sf ljifox? dfUg lng kfpg] / lg0f{ox? kf/bzL{ ?kdf x'g'kg]{ Joj:yf u/]sf]5 . pk/f]Qm Joj:yfsf sf/0f /fHosf lgsfox?df kx'Fr gePsf ;fdfGo hgtfn] ;d]t ;xh kx'Fr x'g] cj:yf l;h{gf ePsf] 5 . 3'DtL ;]jf, lg0f{odf kf/blz{tf, hgtf ;fj{ef}d x'g eGg] efjgfdf ljsf;, hgtfn] s'g} klg ljifodf ;xh} ;f]Wg / k|Zg ug{;Sg] cj:yf l;h{gf ePsf 5g . /fHon] lnPsf gLlt, sfg"g / k|lqmofsf sf/0f ;]jfk|bfos lgsfosf kbflwsf/Lx? a9L lhDd]jf/L / hjfkmb]xL x'gdf ;xof]u k'u]sf] 5 . t/ olt x'bfx'b} klg ljZjdf cfPsf] kl/jt{g / ;dosf] dfu cg'?k /fHon] k|bfg u/]sf] ;]jfk|jfxdf hgtf cem k"0f{?kdf cfZj:t x'g ;s]sf 5}gg / u'gf;f] tyf e|i6frf/hGo sfo{df sdL cfpg g;Sbf ;'wf/sf ljifox? cf]em]ndf k/]sf 5g . ljleGg ;d:ofsf sf/0f ;'zf;gsf] k|efjsf/Ltf x'g ;s]sf] 5}g . /fhgLlt / ;/sf/L ;+oGqaLr ;xsfo{ / ;dGjosf] cefj, :yfgLo lgsfox?df lgjf{lrt hgk|ltlglwx?sf] l/Qmtf, gLlt Pj sfo{qmd th'{df ug]{ / sfof{Gjog ug]{ lgsfox?aLr plrt tfnd]nsf] cefj, sfo{;Dkfbg ug]{ dfkb08 / ;"rsx?sf] cefj, /fhgLlts cl:y/tf, s]Gb|Ls[t ;+:sf/sf] cefj, ;fdflhs lj>[vntf, e|i6rf/nfO{ ;fdflhs :jLs[ltsf] 3'dfp/f] dfGotf, k|efjsf/L sfof{Gjogsf] cefj, lg0f{o k|lqmofdf kf/blz{tfsf] cefj, cfly{s cg'zf;gxLgtf, sd{rf/Lx?sf] sfo{z}nL / ;+:sf/ cem} u|fxsd'vL x'g g;Sg', k|zf;lgs Norms / Values sf] cefj, Innovation and Change 70
nfO{ k|f]T;fxg glbg', pQ/bfloTjsf] efjgf / :ki6 k4ltsf] cefj / k'/fg} d"No dfGotfsf] ar{:j /xg' h:tf ;d:ofx? /x]sf 5g . %= ;'zf;gdf k|efjsf/Ltf x'g g;Sg'sf sf/0fx?M ;'zf;gsf] ljifodf nfdf] ax; / 5nkmn / o;sf] cfjZostf dx;'; ePkl5 ;'zf;gsf nflu lgdf{0f ePsf ljleGg P]g, lgod, gLlt / sfo{qmdx? sfof{Gjogdf cfPsf] ePtfklg cfdhgtf / ;]jfu|fxLn] ;du|df ;'zf;gsf] cg'e"tL kfpg ;s]sf 5}gg . o;sf ljleGg sf/0fx?df sltko sf/0fx? cem} klxrfg x'g g;s]sf] klg x'g ;Sb5g eg] sltko ljifox? P]g, lgod / gLlt tyf sfo{qmd cg'?k ;+rfng ug{ dfgj ;+;fwg, /fHosf] ;|f]t / sfof{Gjog ug]{ / lgb]{zg ug]{ lgsfoaLrsf] b'/L / hgtf;+usf] ;xsfo{df c;xhtfsf] sf/0f klg o;sf] k|efjsf/Ltfdf k|Zg lrGx cfPsf 5g . o;/L ljleGg kIfx?sf] lj:tf/} klxrfg / vf]h ub}{ ef]lnsf lbgdf o;df cfpg] ck7\of/f] / r'gf}tL ;d]tnfO{ dWogh/ /fvL ;f]xL cg'?ksf] gLlt, sfo{qmd / sfg"gsf] th'{df / sfof{Gjog ug'{kg]{ x'G5 . o;sf] ljljw sf/0fx?dWo] s]xL sf/0fx?nfO{ tn pNn]v ug]{ k|of; ul/Psf] 5 . • ;xL ;+/rgfsf] cefj cfdhgtfsf] ;]jf, ;'ljwf ;/n / ;xh ?kdf k|bfg ug{ :yfkgf ul/Psf ;+/rgf tyf ;+oGqaLr g} låljwf / sfo{If]qsf] bf]xf]/f]kg b]lvPsf] 5 eg] sltko lgsfo :yfkgf x'g'kg]{df ;f] cg'?k x'g ;s]sf] 5}g h:n] ubf{ hgtfn] u'0f:t/Lo j:t' / ;]jf k|fKt ug{af6 al~rt ePsf 5g . h:tf] pkef]Qmf ;DaGwL ljifo x]g]{ lgsfox? Ps eGbf a9L lgsfox? /x]sf 5g h:df jfl0fHo ljefu÷sfof{no, u'0f:t/ tyf gfktf}n ljefu÷sfof{no, lhNnf k|zf;g sfof{no, vfB tyf u'0f lgoGq0f ljefu÷sfof{no cflb /x]sf 5g eg] sltko cfjZos lgsfo :yfkgf x'g ;s]sf] 5}g h:tf] sf7df8f} dxfgu/kflnsfn] kz' jwzfnf lgdf{0f / df;' hfFRgsf] nflu lgl/Ifssf] Joj:yf ug{ g;Sbf hgtfn] :jR5 df;' kfpg g;s]sf] ljifo ;~rf/ dfWoddf ;dfrf/ aGg k'u]sf] 5 . • gLlt, sfg"g, lgod, lgb]{lzsf tyf kl/kqdf c:k:6 efiffsf] k|of]u sfo{kflnsf cGt{ut lgdf{0f ePsf ljleGg ;fj{hlgs lgsfon] hgtfsf] sfo{x? lglb{i6 gLlt, P]g÷sfg"g, lgod, lgb] {lzsf cflbsf] cfwf/df ;DkGg ug'{kg]{ x'G5 t/ gLltn]======ul/g]5 . P]gn] tf]s adf]lhd / lgod tyf lgb]{lzsfn] :ki6 sfo{ljlw cjnDag ul/g] u/L Joj:yf ul/Psf] x'G5 t/ lgod / lgb]{lzsfn] lglb{i6 u/] eGbf km/s x'g] u/L kl/kq tyf lgb]{zgaf6 l4ljwf x'g] u/]sf] kfOG5 . h:tf] s'g} sfo{ ubf{=== xf] xf]Og Plsg u/L÷oyfy{ a'emL =====lgsf;f÷====sfo{ ug{ ] kl/kq ul/Psf] x'G5 . oyfy{ a'emg] / olsg ug]{ eg]sf] 71
- Page 27 and 28: @= g]kfndf /f]huf/Lsf] cj:yf >d zlQ
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lgdf{0f / sfof{Gjogdf /x]sf 5g h:tf] 3'DtL ;]jf, Ps 306] ;]jf cflb /x]sf 5g . ;fj{hlgs vl/b<br />
P]g, @)^#, ;/sf/L lg0f{o k|lqmof ;/nLs/0f lgb] {lzsf, @)^% cg'?k lg0f{o lglZrt txdf ;Lldt<br />
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/ lglZrt sfg"gL k|lqmof cg'z/0f ug'{kg]{ pNn]v u/]sf] 5 . kf/blz{tfsf] nflu ;"rgfsf] xs,<br />
lghfdtL ;]jfdf sfo{/t sd{rf/Lx?sf] nflu cfrf/;+lxtf, sfo{ ;+rfng k|lqmofdf ;'wf/sf nflu<br />
ljleGg lgb] {lzsf, ;fj{hlgs lgsfodf Help Desk, gf]8n clws[t / k|jQmf h:tfsf] Joj:yf<br />
ul/Psf 5g . ;/sf/L lgsfox?n] ;do ;dodf ;fj{hlgs ;'gjfO{ ug'{kg]{ Joj:yf ul/Psf 5g .<br />
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cfly{s jif{ @)^%÷)^^ af6 ;]jfu|fxL ;Gt'li6 ;j]{If0f z'?jft ul/Psf] 5 . ;jf]{Rr cbfntn] ;]jf<br />
k|bfg ubf{ xl;nf] d'xf/n] ;]jf k|bfg ug]{ (Service with Smile) h:tf ljifonfO{ ;/sf/L lgsfodf<br />
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6]jfÆ eGg] gf/fn] ;d]t lghfdtL ;]jf hgtfsf] ;]jfdf ;dlk{t x'g] k|of; u/]sf] b]lvG5 .<br />
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dfgjflwsf/ cfof]u P]g @)%# h:tf sfg"gn] ;d]t pRrk|fyldstf lbO{ sfof{Gjogdf /x]sf5g .<br />
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;fdfGo hgtfn] ;d]t ;xh kx'Fr x'g] cj:yf l;h{gf ePsf] 5 . 3'DtL ;]jf, lg0f{odf kf/blz{tf,<br />
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sfo{;Dkfbg ug]{ dfkb08 / ;"rsx?sf] cefj, /fhgLlts cl:y/tf, s]Gb|Ls[t ;+:sf/sf] cefj,<br />
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;+:sf/ cem} u|fxsd'vL x'g g;Sg', k|zf;lgs Norms / Values sf] cefj, Innovation and Change<br />
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