book setup 2069 nijamati.indd
book setup 2069 nijamati.indd book setup 2069 nijamati.indd
given to the labor intensive works, i.e., prohibition in the use of machines and contractors. It covers the provision of inclusion by providing 33 percent opportunities to the women, one hundred days of guaranteed wage employment in a financial year to every jobless household is being offered. The Ministry of Rural Development is encouraging the concerned States to provide insurance facilities to the workers under Jan Sri Bhim Yojana. Such workers are engaged for enhancing agriculture productivity, such as water harvesting, checking dams ground water recharging, improve moisture content, social erosion checking, micro irrigation, stemming of disaster migration, improving market accessibility . Supplementing household incomes, balancing in natural stocks, improving gender workforce by increasing female workforce ratio in the program in general. Likewise, vigorous trainings are being delivered to strengthen the required capacity for planning, implementation, and monitoring and evaluation, public disclosure and social audits to the ministerial functionaries. In addition, the central government is providing technical supports, necessary resources, and IT skills to the State governments. So far, more than three hundred districts in rural regions have been covered by the program and scheme. The target has been set to cover the whole nation within five years from the date of resuming. 4.1.2 Citizen Reports Cards in Bangalore As an appropriate method of getting response and feedback from users of service delivery, Citizen Report Cards (CRCs) has been extensively used in Bangalore. Through this, service- users are asked to rate the efficiency and quality of service-providers of public services, i.e., water authorities, telephone authorities, schools of different levels, hospitals, etc. It is considered as a evaluating tools of users satisfaction on PSD; such relative ranking of service delivery can also be compiled among geographical territories throughout the whole command areas. This method was introduced by the group of civil society institutions, where the service delivery was inferior. But these groups do not deserve the appropriate authority to correct the PSD institutions. Decision was taken that the best way to stimulate an informed debate on the state of public services was to enable the clients or users to provide feedback based on their real experiences with the consumed services. Groups devised CRCs to get feedback of PSD that they had sufficient experience with, and raters are asked to reply through given cards without prejudice. 228
Application of CRCs produced efficient evaluation of the main service providers and those service providers institutions were ranked in accordance with their customers’ satisfaction. The activity of CRCs Rating CRCs was also used to ask details such as behavioral aspects of the staff, quality of services, use of speed money and degree of responsiveness to complaints as well, such findings were shared and discussed with concerned chiefs of agencies as well as they were extensively disseminated through media and press. The result of the CRCs had a significant impact and providers were compelled to improve service delivery, due to its reliability, it has been instrumental in mobilizing public pressure. Agencies with unfavorable ratings were significantly improved. Findings of the CRS were extensively debated and established its credibility so that this approach is being materialized in different cities of India and abroad including integration in public reform projects in Vietnam, Ukraine, Bangladesh and Thailand. Function of the CRCs are enlisted by Transparency International (TI) in 2001 as follows: • Generate citizen feedback on the degree of satisfaction by various public service agencies. • Catalyze citizens to adopt pro-active stances by demanding more accountability, accessibility and responsiveness from service providers. • Serve as a diagnostic tools for service providers, external consultants and analysts / researchers to facilitate effective diagnosis and therapy, and • Encourage public agencies to adopt and promote citizen friendly practices, design performance standards and facilitate transparency in operation. CRCs are used by individuals and households, it is for macro- level, excessive emphasis is given to the demand side, feedback from the users is collected in 3 to 6 months interval and such information is collected through questionnaires. It is beings popular with extensive area coverage domestically and internationally. Despite above community score board, where information is collected through focus group discussions, public pressure is created against those providers who are in a category of negative rating. Ultimately, service providers will be concentrated for improvement. The Right to Information Campaign was funded by the group of social activists in Rajasthan. It was designed especially for controlling malpractices and corruption. In presence of local officials social audits, public hearings, disseminations of financial statements are conducted, and users are awarded; ultimately correction has been possible as its achievement. 229
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Application of CRCs produced efficient evaluation of the main service<br />
providers and those service providers institutions were ranked in accordance<br />
with their customers’ satisfaction. The activity of CRCs Rating CRCs was also<br />
used to ask details such as behavioral aspects of the staff, quality of services,<br />
use of speed money and degree of responsiveness to complaints as well, such<br />
findings were shared and discussed with concerned chiefs of agencies as well<br />
as they were extensively disseminated through media and press. The result of<br />
the CRCs had a significant impact and providers were compelled to improve<br />
service delivery, due to its reliability, it has been instrumental in mobilizing<br />
public pressure. Agencies with unfavorable ratings were significantly<br />
improved. Findings of the CRS were extensively debated and established<br />
its credibility so that this approach is being materialized in different cities of<br />
India and abroad including integration in public reform projects in Vietnam,<br />
Ukraine, Bangladesh and Thailand.<br />
Function of the CRCs are enlisted by Transparency International (TI) in 2001<br />
as follows:<br />
• Generate citizen feedback on the degree of satisfaction by various<br />
public service agencies.<br />
• Catalyze citizens to adopt pro-active stances by demanding more<br />
accountability, accessibility and responsiveness from service providers.<br />
• Serve as a diagnostic tools for service providers, external consultants<br />
and analysts / researchers to facilitate effective diagnosis and therapy,<br />
and<br />
• Encourage public agencies to adopt and promote citizen friendly<br />
practices, design performance standards and facilitate transparency in<br />
operation.<br />
CRCs are used by individuals and households, it is for macro- level,<br />
excessive emphasis is given to the demand side, feedback from the users<br />
is collected in 3 to 6 months interval and such information is collected<br />
through questionnaires. It is beings popular with extensive area coverage<br />
domestically and internationally. Despite above community score<br />
board, where information is collected through focus group discussions,<br />
public pressure is created against those providers who are in a category<br />
of negative rating. Ultimately, service providers will be concentrated<br />
for improvement. The Right to Information Campaign was funded by<br />
the group of social activists in Rajasthan. It was designed especially for<br />
controlling malpractices and corruption. In presence of local officials<br />
social audits, public hearings, disseminations of financial statements are<br />
conducted, and users are awarded; ultimately correction has been possible<br />
as its achievement.<br />
229
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