book setup 2069 nijamati.indd

given to the labor intensive works, i.e., prohibition in the use of machines
and contractors. It covers the provision of inclusion by providing 33 percent
opportunities to the women, one hundred days of guaranteed wage employment
in a financial year to every jobless household is being offered. The Ministry
of Rural Development is encouraging the concerned States to provide
insurance facilities to the workers under Jan Sri Bhim Yojana. Such workers
are engaged for enhancing agriculture productivity, such as water harvesting,
checking dams ground water recharging, improve moisture content, social
erosion checking, micro irrigation, stemming of disaster migration, improving
market accessibility . Supplementing household incomes, balancing in natural
stocks, improving gender workforce by increasing female workforce ratio in
the program in general.
Likewise, vigorous trainings are being delivered to strengthen the required
capacity for planning, implementation, and monitoring and evaluation, public
disclosure and social audits to the ministerial functionaries. In addition, the
central government is providing technical supports, necessary resources, and
IT skills to the State governments. So far, more than three hundred districts in
rural regions have been covered by the program and scheme. The target has
been set to cover the whole nation within five years from the date of resuming.
4.1.2 Citizen Reports Cards in Bangalore
As an appropriate method of getting response and feedback from users of
service delivery, Citizen Report Cards (CRCs) has been extensively used in
Bangalore. Through this, service- users are asked to rate the efficiency and
quality of service-providers of public services, i.e., water authorities, telephone
authorities, schools of different levels, hospitals, etc. It is considered as a
evaluating tools of users satisfaction on PSD; such relative ranking of service
delivery can also be compiled among geographical territories throughout the
whole command areas.
This method was introduced by the group of civil society institutions, where the
service delivery was inferior. But these groups do not deserve the appropriate
authority to correct the PSD institutions. Decision was taken that the best way
to stimulate an informed debate on the state of public services was to enable
the clients or users to provide feedback based on their real experiences with
the consumed services. Groups devised CRCs to get feedback of PSD that
they had sufficient experience with, and raters are asked to reply through given
cards without prejudice.
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