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3.2 Public policy and service innovation
At present, public policy makers have started to emphasize the potential for promoting
service innovations as a part of their economic development strategies. It has been
driven by the growing contribution of services, programs and activities which make
particular country's economics. Various studies have shown that their traditional
policy measures are not proved appropriate, technology transfer supports have
been desirable and have been developed from a manufacturing perspective of the
innovation process. Such corrective measures in public policies have been seriously
taken in the European Commission Expert Group's Report on the field of service
innovation, titled as "Fostering Innovation in Services" as well as various trendchart
studies. This emerging thought in policy action has been translated to launch a
number of knowledge intensive service platforms designed to act as laboratories for
new public policies to design services innovation. This effort has been an integral
part of Finland, Germany, Canada, Norway including other refracted societies of
the globe. The allocation of new innovation of service delivery in the process of
designing public policy has been appropriate and highly essential, especially in
developing world.
3.3 Proper identification of people's demand
Due to the dissatisfaction of the people about the quality and process of the public
service, innovation-based reform has been highly inevitable both in the developed
and developing nations. Growing disbelief and distrust against government,
people in developing countries, especially the ordinary people have been alienated
from governments. Such situation has led to weaken achievements of democratic
government. In many societies mass demonstration for transparency, accountability
and demand-based planning has existed. This raises the loss of trust and institutional
instability from the society. Such deplorable condition need to be improved by
respecting the rule of law, human rights and proper identification of the ordinary
people. Majority segment of the world population agrees with democratic principles
that the will of the people should be the basis for the authority of government.
But in many parts failure of innovation in public service delivery has been main
cause of democratic failure. To address the heightened expectation of ordinary
people governments need try to raise the basic services resulting mismatch to realize
capacity building required to deliver. So every society has a need to regain its own
ethnographic people to design their own system to deliver in the best possible
manner. To obtain the ownership from the people, governments should understand
what actually they need otherwise governments will run without the trust and
confidence of ordinary citizens which is entirely futile and counterproductive for
the concerned government.
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