book setup 2069 nijamati.indd
book setup 2069 nijamati.indd book setup 2069 nijamati.indd
Boarding schools and private hospitals can be best examples where poor people are quite unable to afford but they lack reliable alternative to have such services. This issue of unavoidability has been debated several times by multilateral donors too. To overcome such problems new procedures and techniques need to be invented, which may become the fly-wheel of governance even though they tend to do what bureaucracy should be doing but fails to do. The concept of the service innovation has been developed in past decades and it is used to refer many things. 2. Innovations in Public Service Delivery In the sense of improved service products and commodities for public services, there are some sorts of the service innovation functions related to service design and new service development. "Service innovation is a new or significantly improved service concept that is taken into practice. It can be for example a new customer interaction channel, a distribution system or a technological concept or a combination of them. A service innovation always includes replicable elements that can be identified and systematically reproduced in other cases or environments. The replicable elements can be the service outcome or the service process as such, or a part of them. A service innovation benefi ts both the service producer and customers and it improves its developers’ competitive edge. A service innovation is a service product or service process that is based on some technology or systematic method. In services however, the innovation does not necessarily relate to the novelty of the technology itself but the innovation often lies in the non -technological areas. Service innovation can for instance be new solutions in the customer interface, new distribution methods, novel application of technology in service process, new forms of operation with the supply chain of new ways to organize and manage services." 224
Service innovation denotes quite a different directions to much standard innovation such as- • Improved service concept, which refers to service, is quite new to its particular market or to introduce a new value proposition. It involves fairly intangible characteristics of the service as well as application of new ways of organizing solution to problems. • Interface, with clients or service seekers, involves direct participation and interaction between service providers and its customers. Clients are involved in the phase of production as a service recipient. Clients play their roles and are related to suppliers can be major innovations for many services. • Service delivery System mostly relates to the linkage between the service provider and its client. Service delivery does involve an interaction with the service seekers. Services are delivered through internal organizational arrangements which relates to the ways in which job seekers receive critical services. • Use of advanced technologies especially in manufacturing sectors familiar process are innovated and used in a new way. The application of a new technology is especially signifi cant to various services so as to increase the greater satisfaction. It also allows greater effectiveness and efficiency in the information processing increase elements which prevalent to a great extent in service sectors. 3. Importance of Innovation in Service Delivery The following circumstances highlight the importance of innovating in service delivery: 3.1 Wrong politics Large share of natural resources are allocated for rich/influential people. If budget is allocated properly, the situation of the majority poor would have been changed, but powerful people are getting most of the funds whereas poor people are neglected. Neither adequate emphasis is given toward creating poor-friendly environment in practice, nor any meaningful programme implemented for the betterment of weaker section of the society. Such inappropriate policy of the government will not be seen for long period, if this practice sustains, it will result counterproductive. In the state of its continuation, in the against, mass agitation and massive demonstration of people across the world will gradually prove the control of the State by interest groups rather than the people in general and the State will consequently become unproductive and ineffective. 225
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Service innovation denotes quite a different directions to much standard innovation<br />
such as-<br />
• Improved service concept, which refers to service, is quite new to its particular<br />
market or to introduce a new value proposition. It involves fairly intangible<br />
characteristics of the service as well as application of new ways of organizing<br />
solution to problems.<br />
• Interface, with clients or service seekers, involves direct participation and<br />
interaction between service providers and its customers. Clients are involved in<br />
the phase of production as a service recipient. Clients play their roles and are<br />
related to suppliers can be major innovations for many services.<br />
• Service delivery System mostly relates to the linkage between the service provider<br />
and its client. Service delivery does involve an interaction with the service<br />
seekers. Services are delivered through internal organizational arrangements<br />
which relates to the ways in which job seekers receive critical services.<br />
• Use of advanced technologies especially in manufacturing sectors familiar<br />
process are innovated and used in a new way. The application of a new<br />
technology is especially signifi cant to various services so as to increase the<br />
greater satisfaction. It also allows greater effectiveness and efficiency in the<br />
information processing increase elements which prevalent to a great extent in<br />
service sectors.<br />
3. Importance of Innovation in Service Delivery<br />
The following circumstances highlight the importance of innovating in service<br />
delivery:<br />
3.1 Wrong politics<br />
Large share of natural resources are allocated for rich/influential people. If<br />
budget is allocated properly, the situation of the majority poor would have been<br />
changed, but powerful people are getting most of the funds whereas poor people<br />
are neglected. Neither adequate emphasis is given toward creating poor-friendly<br />
environment in practice, nor any meaningful programme implemented for the<br />
betterment of weaker section of the society. Such inappropriate policy of the<br />
government will not be seen for long period, if this practice sustains, it will result<br />
counterproductive. In the state of its continuation, in the against, mass agitation<br />
and massive demonstration of people across the world will gradually prove the<br />
control of the State by interest groups rather than the people in general and the<br />
State will consequently become unproductive and ineffective.<br />
225
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