book setup 2069 nijamati.indd
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• ul/jL lgjf/0fsf p2]Zo, nIo / sfo{qmd jLr pko'Qm tfnd]nsf] cefj x'g' . • cfwf/e"t / k|fljlws lzIffsf] ;'ljwfaf6 al~rt x'g' k/]sf] sf/0f dfgj ljsf;sf] l:ylt sdhf]/ /xg' . • k|fs[lts k|sf]ksf] ;d:of x'g' . *= ul/jL Go"lgs/0fsf nflu ;'emfjx? ul/jL lgjf/0f x'g g;Sg'sf k5fl8 lhDd]jf/ 7flgPsf pNn]lvt sf/0fx? x6fO ul/jL Go"gLs/0f ug{sf nflu b]xfo jdf]lhdsf pkfox? cjnDag ug{ ;lsG5 . *=!= /fhgLlts • /fhgLlts bnx? jLr b]vfkg]{ u/]sf cfk;L 4Gb / k|lt:kwf{nfO{ yftL /fv]/ ul/jL lgjf/0fsf nflu k"j{ ;/sf/n] u/]sf pko'Qm sbdx?sf] ;d]t lg/Gt/tf lbg] u/L /fhgLlts k|ltj4tfsf] ljsf; ug]{ . • :yfgLo :t/sf ;/sf/ Pj+ lgsfox?df cTolws clwsf/ lgIf]k0f tyf k|Tofof]hg ug]{ . • lghL If]qsf] e"ldsf a[l4 u/L ;/sf/L If]qsf] e"ldsfnfO{ lgodg tyf ;xhLs/0f ug] { sfo{df ;LdLt u/fpg] . • zf;gdf u/Ljx?sf] k|ltlglwTj u/fpg] , lje]b k"0f{ sfg"gsf] cGTo ug]{, j}1flgs e"ld;'wf/ sfo{qmd nfu" ug]{, cf}Bf]lus If]qsf] ljsf; / lj:tf/ ug]{, h:tf sfo{x?4f/f ;fdflhs jl~rtLs/0f sd u/L ul/jL Go"gLs/0f ug]{ . • bft[ lgsfosf cgfjZos zt{x? :jLsf/ gug]{, To:tf] ;xof]uaf6 ;+rfng x'g] sfo{qmdx?df klg :jb]zL k|fljlw1 / k/fdz{bftfs} k|of]u ug]{ h:tf sfo{x?df hf]8 lbg] . *=@= k|zf;lgs • g]t[Tjjf6 th' {df ul/Psf gLlt tyf sfo{qmdnfO{ k|efjsf/L sfof{Gjog ug{ k|zf;lgs If]qnfO{ sl6j4 t'Nofpg] . • ;fj{hlgs ;]jf k|jfxnfO{ ;j{;'ne, l56f]5l/tf], ldtJooL / u'0f:t/Lo t'NofO{ nlIft ju{nfO{ clwstd nfe pknJw u/fpg] . 178
• :yfgLo :t/sf ;/sf/ Pj+ lgsfox?sf] Ifdtf clea[l4 u/L s'g} klg sfo{qmdsf] ;+rfng tyf ;]jf k|jfxsf sfo{nfO{ k|efjsf/L t'Nofpg] . • k|zf;g ;'wf/ cfof]ux?n] lbPsf ;'emfjx? / zf;sLo ;'wf/ sfo{qmdn] cjnDag u/]sf sfo{qmdx?nfO{ sfof{Gjog u/L lghfdtL ;]jfnfO{ a9L ;'b[9, ;Ifd, hgd'vL sl6a4 / lgikIf t'NofOg' kg]{ . • ;fj{hlgs k|zf;gnfO{ k|lt:kwL{, ldtJooL, kf/bzL{, ;]jfd'vL, kl/0ffdd'vL, pQ/bfoL / n+}lus ;dtfd'vL t'NofO{ hgtfdf ;'zf;gsf] k|Tofe'lt lbnfpg lghfdtL k|zf;g tyf ;fj{hgls ;]jf k|jfx ug]{ ;+3 ;+:yfsf] Joj:yfkgdf ;dofg's"n ;'wf/ ug]{ . *=#= gLltut • jf:tljs u/Ljx?sf] klxrfgu/L ;f]xL cg'?k th' {df ul/g] sfo{qmdx?nfO{ nlIft ju{ ;dIf k'¥ofpg] . • e|i6frf/ ug] { JolQmnfO{ ;dfhaf6 lt/:sf/ ug] { tyf s8f ;hfo lbnfpg] Joj:yf ldnfO{ e|i6frf/ lgoGq0f ug]{ . • ul/jL lgjf/0f ;Da4 sfo{qmdx?sf] klxrfg, th'{df , sfof{Gjog tyf cg'udg / d"NofÍg ;Ddsf ;j} r/0fx?df ;DalGwt ;/f]sf/jfnfx?nfO{ ;xefuL u/fpg] . • u}/ ;/sf/L ;+:yfx?af6 ;+rfng ul/g] sfo{qmdx?nfO{ u/Lj ;Da4 nlIft ju{x?df n}hfg] Joj:yf ldnfpg] / pgLx?nfO{ ;+jlGwt :yfgLo lgsfo;+u ;d]t clgjfo{ ?kdf ;dGjo u/L kf/bzL{ 9+un] sfo{qmd ;+rfng ug{ nufpg] . • ;x;|fJbL ljsf;sf nflu lgwf{l/t * j6} nIx? s'g} g s'g} ?kn] ul/jL lgjf/0f;Fu ;DalGwt ePsfn] tL nIox? k"/f ug]{ sfo{df ;/sf/L tyf u}/ ;/sf/L If]q, :yfgLo lgsfo, gful/s ;dfh, lghL If]q tyf /fhgLlts bn k|ltj4 e} nfUg'kg]{ . • ul/jL lgjf/0f sf]ifsf sfo{qmdx?nfO{ cem a9L Jojxfl/s t'NofO{ k|efjsf/L sfof{Gjog ug]{ . • ljleGg bft[ lgsfoaf6 k|fKt x'g] ;xfotfnfO{ jflif{s jh]6df ;dfj]z u/L kf/bzL{ 9+un] kl/rfng ug]{ . 179
- Page 135 and 136: • pQ/bfloTjsf] k/LIf0f lgoldttf /
- Page 137 and 138: cfly{s, ;fdflhs tyf ;f+:s[lts lqmof
- Page 139 and 140: #=@=% lghL If]qsf lgsfox? ;g\ !(*)
- Page 141 and 142: — ;Ifd / 5l/tf] ;/sf/ (Capable &
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- Page 145 and 146: • cfjZostfsf] cleJolQm;d]t ;]jfu|
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- Page 149 and 150: • rog jf ljsNksf] lj:tf/ M ;/sf/L
- Page 151 and 152: • dfgjLo ;|f]t ljsf;M;/sf/L ;]jf
- Page 153 and 154: v u'0f:t/Lotf (Quality of Service)
- Page 155 and 156: g]kfnsf] cfly{s ljsf;df j}b] lzs ;x
- Page 157 and 158: cd]l/sL /fi6«klt lhDdL sf6{/sf] df
- Page 159 and 160: sd ljsl;t d'n'sx?sf nflu tyf e'k]/L
- Page 161 and 162: ;Dd klg g]kfnsf] of]hgfsf] ljlgof]l
- Page 163 and 164: p2]Zox? 11 • j}b]lzs ;xfotfdf ;+r
- Page 165 and 166: cf}Bf]lus gLlt, @)^& j}b]lzs nufgL
- Page 167 and 168: k|j4{g ug]{ p2]Zon] 16 ljb]zL nufgL
- Page 169 and 170: u/]sf, /fi6«sf] ;+:yfut / u|x0f ug
- Page 171 and 172: lgisif{ • j}b]lzs ;xfotf u|x0fug]
- Page 173 and 174: ul/jL Go"gLs/0fM ;d:of tyf ;dfwfgsf
- Page 175 and 176: #=@ ;xeflutfTds pkfud o; pkfudn] ul
- Page 177 and 178: • aflif{s cfly{s a[l4 b/ @=% k|lt
- Page 179 and 180: ^=@ gLltut Joj:yfx? • /f]huf/Ldf
- Page 181 and 182: • dlxnf tyf jfnjflnsfx?sf nflu lj
- Page 183 and 184: • :yfgLo ljsf; dGqfno cGtu{t ul/j
- Page 185: • sltko sfo{qmdx?sf] ;Gbe{df j}b]
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- Page 191 and 192: lg0f{o ug{] k|lqmof M l;4fGt / Jojx
- Page 193 and 194: ;do / kl/l:ylt ;d]tnfO{ dWogh/ /flv
- Page 195 and 196: • nIod'vL sfo{ • ljsNkx?sf] ;d"
- Page 197 and 198: lg0f{o k|lqmofsf r/0fx? ;+u7gsf] ;k
- Page 199 and 200: lg0f{o k|lqmofdf k|efj kfg{ ] tTjx?
- Page 201 and 202: ‣ gjLg k|zf;lso cjwf/0ffx? cjnDjg
- Page 203 and 204: lg0f{o k|lqmofnfO{ k|efjsf/L agfpg]
- Page 205 and 206: • Never ending memo -tNnf] txaf6
- Page 207 and 208: lgisif{ 'Administrative decision ma
- Page 209 and 210: ;fj{hlgs k|zf;gdf ;dfj]zLs/0fsf] ;d
- Page 211 and 212: lIf0f clk|msfdf uf]/f hfltsf dflg;x
- Page 213 and 214: cd]l/sL :jtGqtfsf] 3f]if0ff, !&&^ (
- Page 215 and 216: • dfgj dfqnfO{ hft, j0f{ jf hftLo
- Page 217 and 218: ;fj{hlgs k|zf;gdf kx' Frsf nfuL @))
- Page 219 and 220: ;+lawfgn] g} /fHo ;+/rgfnfO{ ;dfj]z
- Page 221 and 222: #= g]kfn sDo'lgi6 kf6L{ -P=df=Nf]_
- Page 223 and 224: ^= ;dfj]zLs/0fsf] kIf-lakIfdf p7]sf
- Page 225 and 226: • ;fj{hlgs k|zf;gdf ;dfj]zLs/0fsf
- Page 227 and 228: • blnt ;d'bfosf JolStx?nfO{ sfof{
- Page 229 and 230: • ;/sf/L / cGo ;a} kIfx?sf] ;xefl
- Page 231 and 232: 1. Concept of Public Service Delive
- Page 233 and 234: Service innovation denotes quite a
- Page 235 and 236: 3.4 Narrowing gulf between rich and
• ul/jL lgjf/0fsf p2]Zo, nIo / sfo{qmd jLr pko'Qm tfnd]nsf] cefj x'g' .<br />
• cfwf/e"t / k|fljlws lzIffsf] ;'ljwfaf6 al~rt x'g' k/]sf] sf/0f dfgj ljsf;sf] l:ylt<br />
sdhf]/ /xg' .<br />
• k|fs[lts k|sf]ksf] ;d:of x'g' .<br />
*= ul/jL Go"lgs/0fsf nflu ;'emfjx?<br />
ul/jL lgjf/0f x'g g;Sg'sf k5fl8 lhDd]jf/ 7flgPsf pNn]lvt sf/0fx? x6fO ul/jL Go"gLs/0f<br />
ug{sf nflu b]xfo jdf]lhdsf pkfox? cjnDag ug{ ;lsG5 .<br />
*=!= /fhgLlts<br />
• /fhgLlts bnx? jLr b]vfkg]{ u/]sf cfk;L 4Gb / k|lt:kwf{nfO{ yftL /fv]/ ul/jL lgjf/0fsf<br />
nflu k"j{ ;/sf/n] u/]sf pko'Qm sbdx?sf] ;d]t lg/Gt/tf lbg] u/L /fhgLlts k|ltj4tfsf]<br />
ljsf; ug]{ .<br />
• :yfgLo :t/sf ;/sf/ Pj+ lgsfox?df cTolws clwsf/ lgIf]k0f tyf k|Tofof]hg ug]{ .<br />
• lghL If]qsf] e"ldsf a[l4 u/L ;/sf/L If]qsf] e"ldsfnfO{ lgodg tyf ;xhLs/0f ug] { sfo{df<br />
;LdLt u/fpg] .<br />
• zf;gdf u/Ljx?sf] k|ltlglwTj u/fpg] , lje]b k"0f{ sfg"gsf] cGTo ug]{, j}1flgs e"ld;'wf/<br />
sfo{qmd nfu" ug]{, cf}Bf]lus If]qsf] ljsf; / lj:tf/ ug]{, h:tf sfo{x?4f/f ;fdflhs<br />
jl~rtLs/0f sd u/L ul/jL Go"gLs/0f ug]{ .<br />
• bft[ lgsfosf cgfjZos zt{x? :jLsf/ gug]{, To:tf] ;xof]uaf6 ;+rfng x'g] sfo{qmdx?df<br />
klg :jb]zL k|fljlw1 / k/fdz{bftfs} k|of]u ug]{ h:tf sfo{x?df hf]8 lbg] .<br />
*=@=<br />
k|zf;lgs<br />
• g]t[Tjjf6 th' {df ul/Psf gLlt tyf sfo{qmdnfO{ k|efjsf/L sfof{Gjog ug{ k|zf;lgs If]qnfO{<br />
sl6j4 t'Nofpg] .<br />
• ;fj{hlgs ;]jf k|jfxnfO{ ;j{;'ne, l56f]5l/tf], ldtJooL / u'0f:t/Lo t'NofO{ nlIft ju{nfO{<br />
clwstd nfe pknJw u/fpg] .<br />
178