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^=# Jojxf/ut ;'wf/sf If]qx? • ;xeflutfsf] ljsf;sf nflu r]tgfd"ns sfo{qmdx? ;+rfng ug'{kb{5 . • ;]jfu|fxLx?;Fu cGt/lqmofTds sfo{qmdx? ;+rfng u/L Feedback lng] k/Dk/f a;fpFg'kb{5, • ;]jf ljt/0f sfo{df vl6g] sd{rf/Lx?df ;]jfu|fxLk|ltsf] b[li6sf]0f abNg tflndx? ;+rfng ug'{kb{5, • ;]jfsf] af/]df k|rf/k|;f/ ug'{kb{5, • ;]jfsf] u'0f:t/ sfod /fVg u'0f:t/sf ;"rfÍ (Quality Indicator) tf]sL dfkg ug]{ kl/kf6Lsf] ljsf; ug'{kb{5, • u'gf;f] ug{ k|]l/t ug]{, u'gf;f]sf] Joj:yfkg ug]{ kl/kf6Lsf] Joj:yf ug'{kb{5, • ;]jfu|fxLsf] dfucg';f/sf] ;]jf k|bfg ug{ :jfwLgtf lbg] . • ;+:s[lt kl/jt{gM;/sf/L sd{rf/Lx?sf] ;+:s[lt (Culture) k|efjsf/L ;]jf k|jfxsf] nflu afws ag]sf] 5 . ;+:s[lt eGgfn] cfr/0f, efjgfTds / dgf]j}1flgs tTjx?sf] ;lDd>0f xf] h;df sd{rf/Lx?sf] cfbt, b}lgsL, k/Dk/f / Jojxf/;Fu ;DalGwt s'/f kb{5g\ . u|fxsk|lt ;fdfGo lzi6frf/ klg k"/f gug]{, lhDd]jf/L kG5fpg], JolQmut lxtsf] s'/f dfq ;f]Rg], cfkm"nfO{ dflyNnf] ju{sf] ;f]Rg] kl/jt{gdf dg gk/fpg], k|lqmofsf] /f} lr/f s]nfpg], dflysf] lgb]{zgdf dfq sfd ug] {,cgfjZos ukm 7§fdf ;do latfpg], cfhsf] sfdnfO{ ef]nL eGg] k|j[lQ sd{rf/Lx?df b]lvG5 . t;y{ ;+:s[ltdf kl/jt{g ug{ dn]lzofdf nfu' ul/Psf] x/]s JolQm;+u xf+;]/ hjfkm lbg] d':sfg cleofg (Smiling Movement) nfu' ug{ ;lsG5 . • l;h{{gzLntfnfO{ k|f]T;fxg, pTs[i6tfnfO{ k'/:sf/ M;/sf/L sd{rf/Ln] c;+Vo lgod / k|lqmofleq /xL sfd ug'{kg]{ x'G5 . ;]jf k|jfxdf ;'wf/ Nofpg] xf] eg] ljBdfg sfo{z}nLdf 7"n} kl/jt{g Nofpg cfjZos 5 . o;sf nflu cfkm"n] :kz{ u/]sf] x/]s sfddf kl/jt{g Nofpg ;Sg] l;h{gzLn sd{rf/Lx?sf] vfFrf] kb{5 . gjk|jt{g / l;h{gzLn sfd u/L ;]jf k|jfxdf ;'wf/ ug]{nfO{ k'/:s[t ug' { kb{5 . o;sf nflu a]nfotdf /fd|f] ;]jf ug]{nfO{ Charter marks lbg] ul/G5 eg] 8]gdfs{df Danish Public Service Quality award / hd{gLdf German Public Sector award lbg] ul/G5 . g]kfndf klg ;jf]{Rr lghfdtL ;]jf k'/:sf/ nufotsf k'/:sf/sf] Joj:yf ul/Psf]5 . 142
• dfgjLo ;|f]t ljsf;M;/sf/L ;]jf d"t{ cd"t{ h:tf];'s} ePklg o;nfO{ k|jfx ug] { sd{rf/Lx?n] g} xf] . pgLx?sf] ;+:s[lt kl/jt{g gu/L / bIftf Pj+ 1fgdf clej[l4 geO{ o;df vf; ;'wf/ Nofpg ;lsGg . ;fj{hlgs ;]jf k|jfxdf ljZjdf ePsf pTs[i7 k|of]ux? / o;sf df}lns ;}4flGts kIfdf pgLx?sf] 1fgsf] lIflth km/flsnf] agfpg' kb{5 . o;sf nflu pTs[i6 sfd ug] { ;+:yfsf] cjnf]sg e|d0f, k|lzIf0f / j]nf a]nfdf pkef]Qmfx? / sd{rf/Lx? aLr cGt/lqmof u/fpg' cfjZos x'G5 . ^=$ k|lqmofut ;'wf/x?M • k|lqmofdf ;'wf/M ;/sf/L k|zf;g c;+Vo lgoGq0fd"ns k|lqmofleq sfd ul//x]sf] x'G5 . lgoGq0f :yflkt ug{, :jljj]s dfly c+s'z nufpg, e|i6frf/ clgoldttf /f]Sg / sfo{df Ps?kdf Nofpg c;+Vo emGeml6nf k|lqmofx? :yflkt ul/Psf x'G5g\ . o;af6 5'6sf/f kfpFg l;+ufk'/df ;/sf/L sfd, sf/afxLdf k|lqmof 5f]6\ofpg] / nfnlkmtfzfxLsf] cGTo ug{ Cutting Red-tape gfd lbOPsf] cleofg g} rnfPsf] 5 . cd]l/sfdf /fi6«klt lSnG6gn] cfˆgf] k|zf;gnfO{ ;'wf/ ug{ pk/fi6«klt Pn uf]/sf] cWoIftfdf Ps ;ldlt u7g u/L b]xfo adf]lhd lgb]{zg lbPsf]n] ToxfFsf] k|zf;g klg s'g xb;Dd k|lqmofd'vL /x]5 eGg] ;xh} cGbfh ug{ ;lsG5 M- — yf]qf lgodfjnLx? vf/]h ug]{ / afFsLnfO{ ;dofg's'n agfpg] (Cut obsolete regulations and fix the rest) — glthfnfO{ k'/:s[t ug]{ gls nfnlkmtfzfxLnfO{ (Reward result not redtapism) — s]Gb| aflx/ hfg] (Get out of washington) — lgb]{zg xf]Og jftf{ ug]{ (Negotiate, do not dictate) pSt ;ldltsf] l;kml/;df cd]l/sfdf cu|k+lQmdf sfd ug] { clwsf/Lx?;Fu s]Gb|n] sfo{ljlw ;Demf}tf u/L k|lqmof 5f]6\ofpg] sfo{ ;kmn x' Fb} uPsf] 5 / em08} &) k|ltzt sfo{ljlw sfg"g vf/]h ul/Psf 5g\ . To:t} k|lqmofnfO{ ;/n agfO{ ;]jfnfO{ k|efjsf/L agfpg] sfd ug]{nfO{ Scissor Award lbg] ul/Psf] 5 . l;h{gzLn eO{ gofF–gofF k|of]u ug]{nfO{ Hammar Award lbg] ul/G5 . g]kfnsf] w]/} k|ltj]bgx?sf] ;'emfjdf k|lqmofnfO{ ;/n, ;+lIfKt sfo{ljlw agfpg lgb{]zg ul/Psf] 5 . t;y{ g]kfndf ;fj{hlgs ;]jfsf] k|efjsf/L k|jfx ug{ xfnsf] nfn lkmtfzfxL (Redtapism) dfly s} FrL nufpg} kb{5 . • ;fem]bf/L lgdf{0fM;fj{hlgs ;]jf k|jfxsf] ;/f]sf/ JolQmut pkef]QmfnfO{ dfq x'Fb}g . d'n'sleqsf ;Dk"0f{ ;d'bfox?df o;sf] k|ToIf jf k/f]If k|efj kg{ hfG5 . To;}n] ;Dej eP;Dd a[xQ/ 143
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Page 153 and 154: v u'0f:t/Lotf (Quality of Service)
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• Never ending memo -tNnf] txaf6
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lgisif{ 'Administrative decision ma
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1. Concept of Public Service Delive
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Service innovation denotes quite a
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3.4 Narrowing gulf between rich and
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Application of CRCs produced effici
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Act, (LSGA), 2055 (1999)' LSGA is a
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was formally introduced into the ac
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local communities and strengthening
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The analysis of the IMR and U5MR fo
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As outlined in the Nepal Health Sec
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Table 1: Quota for excluded caste,
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of various castes and ethnic groups
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• In the same vain citizens shoul
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At present, local bodies have been
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Introduction Overview on Conflict M
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Managerial actions that minimize co
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It is commonplace for organizations
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Dual concern model of conflict reso
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team members. One reason for this m
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such techniques can help to prevent
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strive to eliminate the source of t
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Resolve remaining differences: Defi
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Cottringer, William. (1997, Aug). C
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