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• ;fwg, ;|f]tsf] kof{Kt Joj:yf ug'{kb{5, • lg0f{o ug]{ txx? 36fpg] / ;s];Dd lg0f{o ug]{ sfo{df sfo{:yndf g} vl6g] sd{rf/Laf6} u/fpg] Joj:yf ldnfpg' kb{5 . • b08 / k'/:sf/sf] Joj:yfnfO{ k|efjsf/L agfpg'kb{5 . • ;]jfk|bfossf] >[ª\vnf (Chain of Service Provider) M ;]jfk|bfosx? s]Gb|b]lv ufpF:t/;Dd /xg'k5{ . Chain of Command / Monitoring & Supervision sf] 68\sf/f] cfjZostf kb{5 . • PsLs[t lbUbz{g (Integrated Manual)M hgtfnfO{ k'¥ofpg'kg]{ ;]jf ;DaGwdf ePsf sfg"gL Joj:yf, gLltut Joj:yf, sfo{qmdx? / ;]jf ljt/0fsf k|s[ofx?nfO{ PsLs/0f u/L lbUbz{gsf ?kdf k|sflzt ug'{kb{5 . o;n] ;]jf ljt/0fdf ;/ntf NofpFb5 . • :yfgLo lgsfosf] ;'b[l9s/0fM :yfgLo :jfoQ zf;gsf] ;anLs/0f u/L Service Delivery sf] ;+oGqsf ?kdf o;sf] ljsf; ub} { n}hfg'kb{5 . lghL / u}/ ;/sf/L If]qsf] ;xeflutf o;n] clea[l4 ub{5 . • hgzlQm ljsf; M;Ifd hgzlQmn] g} /fd|f] / u'0f:t/o'Qm ;]jf k|bfg ug{ ;Sb5 . hgzlQm ljsf; ljgf hgd'vL ;]jfsf] sNkgf lg/y{s x'G5 . • k|ljlwsf] pkof]uM ;"rgf k|ljlwn] hgtfsf dfux?nfO{ gLlt lgdf{tf jf Joj:yfkg ;Dd k'¥ofpFb5 . ;/sf/n] lbg] ;]jfx?nfO{ o;n] hgtfx?;Dd k'¥ofp+b5 . o; afx]s ;]jf ljt/0fdf pko'Qm x'g] k|ljlwsf] pkof]udf afl~5t Wofg k'¥ofpg' kb{5 . • cfly{s / ef}lts ;fwg ;|f]tsf] Aoj:yf M cfly{s / ef}lts ;fwgsf] kof{Kt Aoj:yf u/L ;]jfnfO{ Jofks, u'0f:t/o'Qm / Pro-public agfpg'kb{5 . • hgu'gf;f] ;'g'jfO{ (Public Complain hearing) : ;]jf ljt/0fsf ;DaGwdf hg:t/af6 d'vl/t u'gf;f ph'/Lx?sf] oyf]lrt ;'g'jfO{ x'g'kb{5 . • ;]jfk|jfxdf cfwfl/t d"Nof+sg M ;]jf k|bfosx?sf] d"Nof+sg Service delivery sf] effectiveness / efficiency sf cfwf/df x'g' kb{5 . • Ifltk"lt{ ;DaGwL Aoj:yf M 3f]lift ;]jf ;'ljwf pknAw u/fpg g;lsP ;DalGwt lhDd]jf/ lgsfo jf sd{rf/LnfO{ Compensation lbOg'k5{ . o;nfO{ lj:tf/} sfof{Gjog ub}{ hfg' kb{5 . 140
• rog jf ljsNksf] lj:tf/ M ;/sf/L ;]jf k|bfg ug]{ lgsfox?n] k|foM k|lt:kwf{Tds jftfj/0fdf sfd ug'{ kb} {g . To;}n] ;]jfu|fxLx?sf] ;'ljwf / ;Gt'li6df sd Wofg lbg] ub{5g\ . t/ lghL If]q cfkm\gf u|fxsx?nfO{ ;]jf ;'ljwf k|bfg ug] { sfo{df a9L g} nugzLn x'G5g\ . g]kfns} pbfx/0f lng] xf] eg] klg b"/ ;~rf/sf s]xL ;]jfx?, ljB'tLo ;~rf/ -/]l8of], l6=eL= k|zf/0f cflb_ sf s]xL ;]jfx?df lghL If]qsf] k|j]z x'gf;fy ;]jfsf] u'0f:t/df 7"nf] ;'wf/ cfPsf] dx;'; ul/Psf] 5 . To:t} lzIff, :jf:Yo h:tf ;]jfx?df lghL If]qn] Hofb} /fd|f] ;]jf lbO/x]sf] b]lvG5 . ;Dej eP ;Ddsf ljsNkx? Vff]hL ;/sf/L ;]jfnfO{ lghL - ;fj{hlgs If]q aLr / ;/sf/L - u}/ ;/sf/L If]q aLr k|lt:kwf{ j9fP+b} nu]df ;]jfsf] u'0f:t/ / k|efjsf/Ltfdf pNn]Vo kl/jt{g Nofpg ;lsG5 . k"0f{ ?kdf lghL If]qdf lbg gldNg] ;]jfx?nfO{ klg k|lt:kwf{ a9fpg 7]Ssfdf lbg], ;]jf lbg] sfo{nfO{ ef}r/ k|0fnLn] k|lt:yfkg u/L u|fxs :jdnfO{ ;]jf lbg] lgsfo /f]Hg lbg] h:tf sfo{x? ug{ ;lsG5 . s]xL d'n'sx?n] t u|fxsx?sf] rog lj:tf/ ug{ ljz]if lgsfosf] Joj:yf ;d]t u/]sf] kfOG5 . 8]gdfs{n] Government Committee on Citizen Choice eGg] zlQmzfnL ;ldlt ;d]t u7g u/]sf] 5 . cd]l/sfdf ;/sf/n] hgtfnfO{ lbg] cg'bfgnfO{ ef}r/ (Voucher) df lbg] ul/G5 / ef}r/sf] /sd a/fa/sf] ;]jf sf];Fu lng] xf] u|fxsnfO{ rog ug{ lbOG5 • ;]jfu|fxLsf] ;Dk|e'tfM ;/sf/L lgsfox? Hfgtfsf] y}nLaf6 / gful/sx?sf] ;]jfsf] nflu ;+rfng ePsfn] ;]jf u|fxLsf] e'ldsfnfO{ lj:tf/ ug' { kb{5 . ;/sf/L lgsfo zf;g ug{ ge} ;]jf ug{ :yfkg ePsf x'g\ . xfn ;/sf/L kbflwsf/Lx?sf] sfd sf/afxL / ;]jfsf] :t/ d"NofÍg ug{ ;]jfu|fxL ju{nfO{ a9L clwsf/ lbg] k|rng a9\b} uPsf] 5 . o;}qmddf ljZjsf s}og d'n'sx?df ljleGg k|of]ux? ePsf 5g\ . ;a}eGbf k|efjsf/L sbd a]nfotdf hf]g d]h/n] nfu' u/]sf] Citizen charter nfO{ lng ;lsG5 . o;df ;/sf/L ;]jf lbg] sfof{nox?n] 5'§f5'§} a8fkq (Charter) hf/L ub{5g\, h;df ;]jfsf] u'0f:t/, k'¥ofpg' kg]{ k|lqmof, nfUg] z'Ns, lhDd]jf/ kbflwsf/L, tf]lsP cg';f/ sfd gePdf kfpg] Iflqk"lt{ cflbsf] pNn]v ul/Psf] x'G5 . kof{Kttf ;:tf] l56f] 5l/tf] ;dfgtf / ;dtfd"ns ;fj{hlgs ;]jf hgrfxgf cg'?ksf] u'0f:t/Lo 141
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1. Concept of Public Service Delive
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Service innovation denotes quite a
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3.4 Narrowing gulf between rich and
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Application of CRCs produced effici
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Act, (LSGA), 2055 (1999)' LSGA is a
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was formally introduced into the ac
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local communities and strengthening
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The analysis of the IMR and U5MR fo
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As outlined in the Nepal Health Sec
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Table 1: Quota for excluded caste,
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of various castes and ethnic groups
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• In the same vain citizens shoul
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At present, local bodies have been
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Introduction Overview on Conflict M
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Managerial actions that minimize co
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It is commonplace for organizations
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Dual concern model of conflict reso
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team members. One reason for this m
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such techniques can help to prevent
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strive to eliminate the source of t
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Resolve remaining differences: Defi
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Cottringer, William. (1997, Aug). C
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