Implications of change management in public administration

Business Statistics – Economic Informatics
NLP Encyclopedia defined calibration as "calibration is the process of learning to read
the non-verbal reactions of another person during a discussion (Dilts, R., Lozier, J., D.,
Encyclopedia of systemic NLP and NLP new coding,
http://nlpuniversitypress.com/html/CaCom.html ).” Calibration is a way to test the
status report between two persons. Thus, by the development of the sensory acuity, the
person who is an observer manages to "see the other person's reactions and their
influence in the communication process (Dilts, 2007, 58).”
Objective
In the sensory acuity it will be sought to increase the sensitivity of the senses,
regarding the modeling it will be followed the transfer and adaptation of knowledge,
behavior, patterns in people with the best performance so that these knowledge
transposed to workers with average performance to ensure them improvement, and also
building a more efficient behavior in terms of internal resources consumption.
Regarding the anchoring, there will be sought the creation and use of anchors more
often, so that the internal resources are used efficiently. Regarding the calibration it will
be sought the improvement of the non-verbal language, the growth of the capacity to
recognize each other based on behavioral responses, the improvement of the
communication by using in it different non-verbal communication elements.
Theoretical Background
In the MCAAs technique there were used from the NLP tools: the modeling,
the sensory acuity, the anchoring and calibration, because: the modeling aims to
identify and transfer the behaviors that generate and distinguish the success, the
anchoring and calibration help to establish strong relationships between the person and
the environment, so that their own resources are used as efficiently as possible and the
sensory acuity helps the three elements to use a more precise information from the
environment.
The technique can be defined as "a set of methodological prescriptions used to
achieve an effective action, a group of processes used to accomplish a job or obtain a
determined result (Zaiţ, D., Spalanzani, A., 2006, p. 138).” Modeling can be viewed as
a technique, because: it aims to copy, adapt and use a behavioral model, in order to
improve their results. The sensory acuity can be considered a technical because: by
improving our senses, the quality of information received from the environment
increases and decreases the amount of information considered redundant. The process
can be defined as "the technology element that allows the direct achievement of a
particular result (Zaiţ, D., Spalanzani, A., 2006, p. 138).” The calibration can be
regarded as a process because: it is a practical solution which based on the non - verbal
reactions of the others allows a particular result within a certain process of
communication. The anchoring can be regarded as a process because: it uses the
relationship stimulus - response, it establishes certain relationships with environmental
stimuli, it has a filtering action of the stimuli and it lets only the ones that pass a certain
minimum threshold go, so the anchoring allows the achievement of a certain result
reported to the person and the environment.
The Sensory Acuity is that NLP technique by which we can make fine
distinctions at both the outer and inner world through the senses. The more developed
the senses are, the better achieved the perceptions are.
159