Implications of change management in public administration
Implications of change management in public administration
Implications of change management in public administration
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Revista T<strong>in</strong>erilor Economişti (The Young Economists Journal)<br />
Bus<strong>in</strong>ess Report<strong>in</strong>g<br />
This is noth<strong>in</strong>g but be<strong>in</strong>g able to identify the exact position <strong>of</strong> your company at<br />
any given po<strong>in</strong>t <strong>of</strong> time. CRM plays a pivotal role <strong>in</strong> that it provides reports on the<br />
bus<strong>in</strong>ess. The advantages <strong>of</strong> this component <strong>in</strong>clude the ability to have this <strong>in</strong>formation<br />
at your <strong>in</strong>stant access at any time. Accurate reports are also ensured .While forecast<strong>in</strong>g<br />
is yet another feature it is also possible to actually export these reports to other systems.<br />
Historical data can also be saved to use for comparisons later on.<br />
Analytics<br />
Analytics <strong>in</strong>volve the study <strong>of</strong> data so that <strong>in</strong>formation can be used to study<br />
market trends. A complete trend study is made possible due to the ability to create<br />
charts, figures and diagrams us<strong>in</strong>g both historical and current data.<br />
The latest trend <strong>in</strong>volv<strong>in</strong>g CRM components is the use <strong>of</strong> web services which<br />
enables organizations to take various components from different <strong>in</strong>dustries and<br />
basically use them together <strong>in</strong> a manner that suits their bus<strong>in</strong>ess needs. CRM reviews<br />
will give the required <strong>in</strong>formation perta<strong>in</strong><strong>in</strong>g to what solution provides which functional<br />
component.<br />
The Benefits <strong>of</strong> CRM to Industries Worldwide are:<br />
‣ Call center efficiency <strong>in</strong>creases<br />
‣ Market<strong>in</strong>g campaigns are made easier<br />
‣ Account <strong>in</strong>formation<br />
‣ Overall revenue <strong>in</strong>creases<br />
‣ Cost reduction is achieved<br />
‣ Better customer service is achieved<br />
‣ Organizations can ga<strong>in</strong> the competitive edge<br />
‣ Organizations can concentrate more on production<br />
‣ Constant supply <strong>of</strong> vital customer data<br />
‣ Rout<strong>in</strong>e tasks are easier to handle<br />
‣ Market<strong>in</strong>g and support expenses are reduced<br />
‣ Sales teams can be effectively monitored<br />
‣ Teamwork with<strong>in</strong> the organization is achieved<br />
‣ Communication channels are improved<br />
‣ Employees have access to customer details more easily<br />
‣ New sell<strong>in</strong>g opportunities can be discovered<br />
‣ Companies are enabled to be aware <strong>of</strong> customer needs and are able<br />
to react to them <strong>in</strong> the right manner<br />
‣ CRM achieves an <strong>in</strong>tegrated <strong>in</strong>ternal bus<strong>in</strong>ess system<br />
‣ CRM imposes welcome a much needed discipl<strong>in</strong>e with<strong>in</strong> an<br />
organization<br />
‣ CRM technology goes a long way <strong>in</strong> benefit<strong>in</strong>g the organization<br />
itself<br />
‣ Companies have easy access to purchase histories<br />
‣ Automation <strong>of</strong> rout<strong>in</strong>e tasks becomes possible<br />
‣ Companies can monitor their performances regularly<br />
The open source movement has challenged the monopoly <strong>of</strong> proprietary<br />
s<strong>of</strong>tware systems <strong>in</strong> the world. Us<strong>in</strong>g the collective <strong>in</strong>telligence and skills <strong>of</strong> a<br />
community <strong>of</strong> developers who use the power <strong>of</strong> the Internet to work together, open<br />
source s<strong>of</strong>tware has proved that free s<strong>of</strong>tware can be <strong>of</strong> good quality. An open source<br />
operat<strong>in</strong>g system such as L<strong>in</strong>ux has become a major rival <strong>of</strong> the proprietary Micros<strong>of</strong>t<br />
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