Exclusivefocus Spring 2013 - National Association of Professional ...

Exclusivefocus Spring 2013 - National Association of Professional ... Exclusivefocus Spring 2013 - National Association of Professional ...

08.02.2015 Views

treating the typical garden-variety client I remember as an agent the company’s ridiculous thesis that low retention ratios were caused by rude agents and their staffs. Now really, how much sense does that make Agents rely on new and renewal commissions, not only to exist, but to invest for their retirement, pay their health insurance premiums and keep their businesses running. The last thing they want to do is offend their customers. Regional employees – including claims personnel – are on salary and have their pensions and health insurance provided. A little digression with those thoughts in mind; company employees think agents earn outlandish incomes. They mistakenly equate gross agency revenues with take home pay. Nothing could be further from the truth; not only do agents have to fund their own benefits, but they must also pay rent, utilities, staff salaries, insurance and much more. The truth is, many company employees net more in benefits and salaries than agents do. But are they paid to run clients off My contention is that intelligent people don’t bite the hand that feeds them. Conversely, claims adjusters don’t care about commissions or retention ratios. I know that our renewal ratios are below national average, but what about customer claims satisfaction I punched up the stats published by JD Power. On an industry average of 833 on a 1000 point scale, Allstate scores 829, which is below average. Chubb Insurance, another publically traded company, scored 859, well above average and a full 30 points higher than Allstate. I dialed in their website as if I wanted to make a claim. Immediately, I was given a choice of an email address or a phone number. See folks, if you’re going to make a theft claim, Allstate wants to ‘talk’ to you personally and grind you down. Chubb seems willing to let the facts speak for themselves. That is but one of the reasons why their retention and claims satisfaction are so superior to Allstate’s. Agents see the company’s dreadful PIF numbers; just imagine how many clients Allstate agents lose every year to these overbearing and inept employees. Yet the company sees no evil and hears no evil when it comes to regional employees; it only speaks evil of its favorite corporate whipping boy, the Allstate agency force. Allstate isn’t alone in allowing inept employees to run off clients and prospects. Consider Quicken. They allow you to apply for a refinance loan entirely by email. This is good for deaf folks, like me. As wonderful as it sounds, the process is tedious and takes time – lots of time. In fact it took so much time that Attention New Agency Owners who either Bought an Agency or were Assigned a Book of Business Are you frustrated with your FSL for not providing you with “Proven” methods to write more Life and Annuity Business from your Book of Business Let me show you a proven plan to increase your sales when you join NAPAA. With my plan, you’ll keep your FSL off your back and make your EFS Happy – or you can do it yourself and put the $$$ in your pocket. For more information, please contact: Gerry Flores Napaa Benefits Representative 563-564-1800 I had to postpone work on other projects due to all the minutiae they wanted. With all the hassles I was experiencing, I thought there must be a better way. Surely there were other companies I could deal with, so I gave up on Quicken and dialed into the JD Power website to find out. Guess what In terms of customer satisfaction, Quicken was the best. So you see folks, it’s whether you’re buying or selling. Insurance companies are begging for new clients and mortgage companies can afford to pick and choose. In another example, I wanted some information from Prudential Skandia on an annuity I’ve held with them for years. My questions were complicated and esoteric to people within the industry. I’d sold the plan to myself years ago. Being deaf, I didn’t want to involve my wife on the call because we would have to hand the phone back and forth and something might get lost in translation. So I carefully explained this over my closed captioned phone to various people throughout a 60-minute ordeal; it was doubly arduous because they were offshore and spoke with foreign accents. Finally, they agreed to email me an email address, promising to answer my questions electronically. So a day later, I got a response from a do-notreply source which apologized for their ineptitude. In their email, they gave me a phone number to call. Go figure. I hope Allstate and some of the folks hiring these people are saving enough money by keeping them employed to make up for the clients and prospects they’re running off. Oh, and my claim As it wasn’t for a lot of money, and I didn’t want the hassle, I simply gave up on it. Just like one day in the near future, I’m going to give up on Allstate. I’d like to do an article about the reasons why agents and clients are forced to deal with inept employees while our best and brightest move up the ladder or move on to bigger and better opportunities at Chubb, State Farm or elsewhere. If you have any ideas along these lines, I’d love to hear from you. But don’t call the deaf Marine. Email me at Daverotundo901@ msn.com. Ef 38 — Exclusivefocus Spring 2013

sales and marketing Should Your Agency Have its Own Website By Robyn Sharp for your agency and for your internet marketing. If there is a chance that you might decide one day to go independent or to change companies, then you need to start now by creating your own website with a strong local online presence. As thousands of former Allstate agents have discovered, it’s never too early to establish your own brand identity. Think of it as a form of career insurance. Let’s make it simple. Your website is your home base. It’s a place where you make the rules and control all of the content. It’s the online face of your business to the world. If you don’t own it, such as the case with your Allstate website, then you don’t control it. You may have a nice company website, but you’re at the mercy of their marketing, their brand, and their decisions – not yours. Internet marketing can be overwhelming for a beginner. Websites, blogs, social media, search engine optimization, and pay per click advertising are completely different from the traditional marketing techniques to which you are probably accustomed. It’s a whole new world to learn about, and it’s filled with lots of new technology, skills, software, and buzzwords. As an Allstate agent, you already have a host of internet marketing tools provided to you by the company. To their credit, they’ve done an excellent job of helping you get prepared. But is it enough The answer is complicated but, for the most part, it depends on what your long-term agency goals are. Allstate provides you with a basic agency website and the tools to create your own social media profiles pursuant to their guidelines and rules. They also provide social media content to use in your status updates and to promote your agency. But who is it intended to promote Your agency or the Allstate brand While it is customized to your individual agency, Allstate’s marketing materials primarily promote the company brand. Of course, it’s a great brand, and is probably a large reason why you became an Allstate agent! But there comes a point where you must decide what your future plans are What Do I Need To Get Started For most agencies, a great starting point is a simple blog-style website. Blogs are not much different than regular websites. A blog is like an online journal. You write articles, called blog posts, and they are shown on your website in reverse chronological order with the most recent being first. A blog allows you to continually share information and ideas with your readers. And most importantly, it allows you to showcase yourself as an insurance expert in the industry. Basically, you are creating a platform to educate your clients and establish your brand online. Blogs are also recommended because they are extremely helpful in building traffic to your website. Google consistently ranks blogs higher in search engine results because the content is always changing. Spring 2013 Exclusivefocus — 39

sales and marketing<br />

Should Your Agency Have<br />

its Own Website<br />

By Robyn Sharp<br />

for your agency and for your internet<br />

marketing. If there is a chance that you<br />

might decide one day to go independent<br />

or to change companies, then you need<br />

to start now by creating your own website<br />

with a strong local online presence.<br />

As thousands <strong>of</strong> former Allstate agents<br />

have discovered, it’s never too early to establish<br />

your own brand identity. Think <strong>of</strong><br />

it as a form <strong>of</strong> career insurance.<br />

Let’s make it simple. Your website is<br />

your home base. It’s a place where you<br />

make the rules and control all <strong>of</strong> the content.<br />

It’s the online face <strong>of</strong> your business<br />

to the world.<br />

If you don’t own it, such as the case<br />

with your Allstate website, then you<br />

don’t control it. You may have a nice<br />

company website, but you’re at the mercy<br />

<strong>of</strong> their marketing, their brand, and their<br />

decisions – not yours.<br />

Internet marketing can be overwhelming<br />

for a beginner. Websites, blogs,<br />

social media, search engine optimization,<br />

and pay per click advertising are<br />

completely different from the traditional<br />

marketing techniques to which you are<br />

probably accustomed. It’s a whole new<br />

world to learn about, and it’s filled with<br />

lots <strong>of</strong> new technology, skills, s<strong>of</strong>tware,<br />

and buzzwords.<br />

As an Allstate agent, you already have a<br />

host <strong>of</strong> internet marketing tools provided<br />

to you by the company. To their credit,<br />

they’ve done an excellent job <strong>of</strong> helping<br />

you get prepared. But is it enough The<br />

answer is complicated but, for the most<br />

part, it depends on what your long-term<br />

agency goals are.<br />

Allstate provides you with a basic<br />

agency website and the tools to create<br />

your own social media pr<strong>of</strong>iles pursuant<br />

to their guidelines and rules. They also<br />

provide social media content to use in<br />

your status updates and to promote your<br />

agency. But who is it intended to promote<br />

Your agency or the Allstate brand<br />

While it is customized to your individual<br />

agency, Allstate’s marketing materials<br />

primarily promote the company brand.<br />

Of course, it’s a great brand, and is probably<br />

a large reason why you became an<br />

Allstate agent!<br />

But there comes a point where you<br />

must decide what your future plans are<br />

What Do I Need To Get Started<br />

For most agencies, a great starting<br />

point is a simple blog-style website.<br />

Blogs are not much different than regular<br />

websites. A blog is like an online journal.<br />

You write articles, called blog posts, and<br />

they are shown on your website in reverse<br />

chronological order with the most recent<br />

being first.<br />

A blog allows you to continually share<br />

information and ideas with your readers.<br />

And most importantly, it allows you to<br />

showcase yourself as an insurance expert<br />

in the industry. Basically, you are creating<br />

a platform to educate your clients and<br />

establish your brand online. Blogs are<br />

also recommended because they are extremely<br />

helpful in building traffic to your<br />

website. Google consistently ranks blogs<br />

higher in search engine results because<br />

the content is always changing.<br />

<strong>Spring</strong> <strong>2013</strong> <strong>Exclusivefocus</strong> — 39

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