Foscari - Dipartimento di Scienze Ambientali, Informatica e Statistica

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a send the machines back. b break off business relations. c sign a new contract. 5 Mr Frost resolves the situation: a by agreeing immediately to Ponte’s demands b by talking to the firm’s technicians c by promising action in the near future Test your telephone skills Complete the telephone conversation by underlining the best response. A T: Angela Trevisan speaking. ZK: Good morning Ms Trevisan. This is Zoe Knight of Fashion Focus. AT: Ah yes Ms Knight. What can I do for you? ZK: I'm calling you about the rolls of material we ordered last month. AT: (1) What's wrong? / What exactly is the problem? / Tell me. Haven't you received them yet? ZK: Oh yes, they were delivered on time, but unfortunately ten of the rolls are very badly damaged. Could you contact your shipping agent and find out why they were delivered in such bad condition? AT: (2) I'm sorry, but we've had a lot of trouble with our shippers recently / I'm sorry, I find that hard to believe / I'm sorry, I'll contact him straight away. I’ll get back to you after I've spoken to him. ZK: Thank you Ms Trevisan. The problem is that we are trying to get our spring collection out on time and we will have to halt production unless you can replace the rolls immediately. A T: (3) I can understand your difficulty / How unfortunate for you / That's terrible. ZK: Do you think you could send us some replacements by the end of the week? A T: (4) Of course / That's a good idea / I’ll see what I can do. We might be able to send you five by the end of this week and a further five in ten days. (5) Would that be acceptable? / Take it or leave it / What do you say? ZK: Yes, that would be fine. Thank you Ms Trevisan. A T: (6) Please accept my sincerest apologies / Again, I do apologise / I do beg your pardon. I’ll do my best to confirm everything this afternoon. ZK: Thank you. Goodbye. Practice Exam 74
Esame Lingua Inglese, 15 Settembre 2005 Cognome____________________ Nome __________________ Matricola ________________ Read the text below and decide which word A, B, C or D best fits the space :- If your hard disk is packed to bursting point, the IT department is __(1)__ too busy to fix your email problems and your business can’t afford to buy the tools that you’d like to develop the company website, then it’s time to think __(2)__ using an application service provider (ASP). __(3)__ than installing software on each machine or server within your organisation, you rent applications from the ASP, which provides remote access __(4)__ the software and manages the hardware required to run the applications. There are a lot of advantages to this approach: the havoc caused by viruses __(5)__ the idea of outsourcing your email and office suite services an attractive option. It always gives you more__(6)__ – you pay for applications __(7)__ and when you need them, rather than investing in a lot of __(8)__ hardware which you are then tied to for years. Not __(9)__ to worry about upgrading to the latest version of your office suite or battling with the complexities of managing an email system, leaves businesses with more time. Time to focus on __(10)__ they do best. However, there are some potential pitfalls. __(11)__ applications remotely requires a lot of bandwidth, which is only readily available from a broadband connection or a leased line to the ASP itself; it is also important to ensure that the ASP will be able to provide a __(12)__, reliable service which will be available __(13)__ you need it. Providing applications and storage space for vast numbers of users requires __(14)__ powerful technology on the part of the ASP. This includes security controls and data storage as well as providing the physical links to customers. For the most part, ASPs don’t own the data centres that store the information, they lease space from data storage specialists. In this way they can be confident of meeting customers’ increasing storage requirements __(15)__ buying more space as it’s needed. 1. a) many b) far c) lots d) a lot 2. a) about b) to c) that d) in 3. a) Instead b) Better c) Rather d) More 4. a) to b) for c) at d) in 5. a) is b) has c) does d) makes 6. a) flexibility b) hours c) spaces d) chance 7. a) like b) as c) so d) such 8. a) costing b) costs c) cost d) costly 9. a) having b) to have c) don’t have d) have 10. a) which b) that c) what d) all 11. a) To have b) For having c) Have d) Having 12. a) balance b) secure c) well d)safely 13. a) whoever b) whatever c) however d) whenever 14. a) any b) a lot c) lots d) some 15. a) by b) in c) of d) for Reading Comprehension 75
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Università Ca’ Foscari - Venezia
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the mid-1980s when President Gorbac
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World Heart Federation obesity warn
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4. What is the official forecast fo
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3. Many young people die as a resul
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121.2mm 5pm Friday 48 hours Adrian
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There is not much good news in the
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1 HIV 2 AIDS 3 Trade and Intellectu
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a. a hundred b. twenty The words be
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Bettencourt, with a fortune of $20.
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13. to communicate ideas or feeling
Page 23 and 24: 0:-) The writer just made a sweet o
Page 25 and 26: **== United States Flag V :-E Vampi
Page 27 and 28: The survey shows a rise in Internet
Page 29 and 30: 2. An ____________ is a person who
Page 31 and 32: 3. Ariana is banned from most Europ
Page 33 and 34: 10. leads / wires - _______________
Page 35 and 36: Gang mayhem grips LA Intermediate K
Page 37 and 38: ackdrop of palm trees. It claims to
Page 39 and 40: Read the headline. Tick the words y
Page 41 and 42: Vocabulary Find the word Find the w
Page 43 and 44: turtle shells. One of the most expe
Page 45 and 46: Computers Below you will find some
Page 47 and 48: Internet companies try to stop spam
Page 49 and 50: 4. Speech software allows you to us
Page 51 and 52: Vocabulary It all comes down to (1.
Page 53 and 54: Mobile users can share files betwee
Page 55 and 56: 4 Accacia is one of the biggest sof
Page 57 and 58: hours a week, while people working
Page 59 and 60: impulsiveness or a lack of emotiona
Page 61 and 62: Take in your own notepad - you do n
Page 63 and 64: 16. What two or three things are mo
Page 65 and 66: customers. 'If you present yourself
Page 67 and 68: • When you are the person making
Page 69 and 70: Role play these two telephone situa
Page 71 and 72: Situation 2 c I'll have to get back
Page 73: Complaining and Apologising Check y
Page 77 and 78: 2) ‘Bot nets were discovered quit
Page 79 and 80: 3. Environment recognition ASIMO ca
Page 81 and 82: small,great smaller, greater the sm
Page 83 and 84: I'll help you if you want. / lf you
Page 85 and 86: that mistake. 4 If we’d found/we
Page 87 and 88: A few letters of my friends ore com
Page 89 and 90: 1 'Could I speak to Mr Yo, please?'
Page 91 and 92: informal or neutral: actually, in f
Page 93 and 94: 4 It could / will rain, so we shoul
Page 95 and 96: 5 I__________ go the dentist next F
Page 97 and 98: 4 Money €678 six hundred and seve
Page 99 and 100: check; and all medical equipment se
Page 101 and 102: 11 Past continuous was / were + ver
Page 103 and 104: 9 When George saw / was seeing Dian
Page 105 and 106: down again by 60%. In a statement r
Page 107 and 108: 2 I ...............................
Page 109 and 110: 7. I ………………………..(
Page 111 and 112: a state rather than an action. a ve
Page 113 and 114: Some verbs and verb phrases have to
Page 115 and 116: Complete the following sentences wi
Page 117 and 118: Order of adjectives When we have mo
Page 119 and 120: 6 I'm sorry, my flight has been ___
Page 121 and 122: So with adjectives and adverbs: The
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21 Relative Clauses 1 We use who or
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Negative and positive un- non- in-
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Exercise 2 Read the following sente
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BUSINESS IN BRIEF 3560 three thousa
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Unemployment has been rising If the
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(what/husband/do?) (he/enjoy his jo
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scenario --- scenarios cargo --- ca
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Many singular quantifying expressio
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esult, results, resulting a The lin
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The instructions are very clear and
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Exercise 1 A device that scans bar
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if the meal is a specific meal then
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1 In paragraph 4 which streets are
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Practice Exam Esame Lingua Inglese,
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100 machines. 2) ‘Bot nets were d
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voice commands, but also to the nat
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Foscari - Dipartimento di Scienze Ambientali, Informatica e Statistica

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