Foscari - Dipartimento di Scienze Ambientali, Informatica e Statistica
Foscari - Dipartimento di Scienze Ambientali, Informatica e Statistica
Foscari - Dipartimento di Scienze Ambientali, Informatica e Statistica
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2 Oh really. What do you do? b) Nearly ten years.<br />
3 Where are you based? c) No, I come here quite often.<br />
4 How long have you been there? d) No. Actually this is my first trip.<br />
5 Have you been to Hong Kong before? e) I'm the Marketing Director far a<br />
small import-export company.<br />
6 Business or pleasure? f) Business I'm afraid.<br />
7 How long have you been here? g) Till tomorrow night.<br />
8 How long are you staying? h) A week.<br />
9 Where are you staying? i) I really like it. There's a lot to do.<br />
10 Is it comfortable? j) It's good, but eating in the Peninsular<br />
can be quite expensive.<br />
11 What's the food like? k) Very! And it has a great view over<br />
the harbour.<br />
12 So, what do you think of Hong Kong? l) At the Peninsular Hotel.<br />
How important are the following for a successful conversation?<br />
Listen carefully. Be patient. Stay silent.<br />
Give only yes or Interrupt a lot Keep eye contact.<br />
no answers. Ask questions. Be friendly.<br />
How important are the following things when doing business in your country?<br />
Are they: a) important b) not important or c) best avoided?<br />
exchanging business cards formality (how you dress, how you talk to<br />
shaking hands colleagues, what names you use, etc.)<br />
kissing punctuality<br />
socialising with contacts humour<br />
small talk before meetings giving presents<br />
accepting interruption being <strong>di</strong>rect (saying exactly what you think)<br />
using first names<br />
Personal appearance at work<br />
Read the two case stu<strong>di</strong>es below and answer these questions.<br />
1 What job <strong>di</strong>d the men do?<br />
2 Why were their employers upset?<br />
3 Who apologised? Who accepted the change?<br />
4 Who intends to sue his employer? Why?<br />
John Humphries, aged 62, is a lorry driver who is proud of being well-dressed for work. However, his<br />
employer told him that he must not come to work in a collar and tie to drive his 17-tonne lorry. If he<br />
<strong>di</strong>d so, he faced the sack. When working, Mr Humphries, an ex-Royal Airforce man, wore dark blue<br />
trousers, a light blue shirt, and a red and grey striped tie. He felt he looked smart and impressed the<br />
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