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thepestworld2012 

experience 

Making Connections + Finding Answers + Increasing Profits 

October 17–20 / Boston, Massachusetts / Sheraton Boston Hotel 

John B. Hynes Veterans Memorial Convention Center 

The PestWorld 2012 Experience 1

AT PESTWORLD 2012, 

YOU WILL: 

+ Participate in our new Pest Academy, showcasing 

in-depth, three-hour sessions that cover more than 

just the “basics” and will focus on the details of 

biology, behavior and the intricacies involved in 

successfully managing these pests in the field. 

+ Receive focused education in hard-hitting topics 

such as Sales and Marketing, Social Media, Employee 

Management, Succession Planning, and Customer 

Service in our extended Thought Leader sessions. 

+ Have access to business management education 

from a Harvard business professor through our 

NPMA Management Institute. 

+ Receive targeted training during our new Small 

Business Saturday and Technicians’ Day programs. 

+ Network with more than 3,000 other pest 

management professionals, researchers and vendors 

from around the world. 

+ Earn valuable recertification credits at more than 

100 hours of educational sessions led by worldrenowned 

experts. 

+ Find solutions for your business in the largest 

pest management industry trade show in the 

world, showcasing the newest products, services, 

and technologies in pest management. 

+ Discover the latest business trends and learn 

how to apply these innovative ideas into your 

business. 

2 PestWorld 2012 :: www.npmapestworld.org

WHO ATTENDS 

PESTWORLD 

+ Owners and employees of pest 

management companies 

+ Product manufacturers and distributors 

+ Educators and students 

+ Business service providers 

WHO EXHIBITS 

AT PESTWORLD 

+ Manufacturers and Distributors of Products 

and Equipment for Pest Control, Termite 

Control, Mosquito Control, Bed Bug Control, 

Nuisance Bird and Wildlife Control, and 

Lawn Care 

+ Mold Remediation Suppliers 

+ General Services and Products for Small 

Businesses such as Cell Phones, Credit 

Cards, Insurance, Legal, Uniforms and 

Security Video Systems 

+ Vehicle Equipment and Accessories, 

including GPS Systems 

+ Computer Systems Technology, Software, 

Web Developers and PDAs 

+ Recruiters/Employment Services and 

Human Resource Consultants 

+ Ad Agencies 

+ And More 

Table Of 

Contents 

4 Schedule-at-a-Glance 

5 NPMA Management 

Institute 

6 NPMA Pest Academy 

7 Small Business Saturday 

7 Technicians’ Days 

8 Wednesday 

Schedule of Events 

10 Thursday 


16 Friday 


22 Saturday 


26 Exhibit Hall 

27 2012 Exhibit Directory 

28 Optional Tours 

28 Post Convention Trip 

30 Spouse & 

Guest Program 

31 Registration Form 

32 Hotel and Travel 

Information 


9pm 

Presidents’ Leadership Reception 

7:30 – 9:00 

A Night on Beacon Hill 

7:30 – 11:00 

8pm 

Reception on Beacon Hill 

7:00 – 7:30 

7pm 

6pm 

International 

Reception 

5:30– 7:00 

PPMA VIP 

Reception 

5:30– 7:00 

PWIPM Wine & 

Cheese Reception 

6:00– 7:00 

LDG Networking Reception 

5:30 – 7:00 

Exhibit Hall Grand Opening 

& Welcome Reception 

4:00 – 7:30 

5pm 

Concurrent 

Sessions 

4:00 – 5:15 

Concurrent 

Sessions 

4:00 – 5:15 

4pm 

Opening Ceremony Featuring 

a PestWorld Pep Rally 

3:00 – 4:00 

Govt. Affairs 

Committee 

2:30–5:00 

Pest Academy 

2:30 – 5:15 

Concurrent 

Sessions 

2:30 – 3:45 

Succession Planning 

2:30 – 5:15 


2:30 – 5:15 

3pm 

Concurrent 

Sessions 

2:30 – 3:45 

Total Quality Customer Service 

2:30 – 5:15 

2pm 

State Assoc. Leadership Forum 

12:00 – 2:30 

PPMA Board of DIrectors 

12:00–2:30 

Intl 

Delegate 

1:30 – 2:30 

Optional Tour: The Sights, Sounds and Tastes of New England’s Beautiful North Shore 

9:00 – 12:00 

Concurrent 

Sesssions 

1:15 – 2:30 

Optional Tour: Harvard and the JFK Museum 

10:30 – 2:00 

New 

Member 

12:30 – 1:30 

Optional Tour: Fenway Park 

12:00 – 3:00 


12:00 – 2:30 

Fumigation 

Division 

11:00 – 12:30 

Canine Insect 

Detection Div. 

11:00 – 12:30 

NPMA Bed Bug Symposium 

11:30 – 2:30 

Outcome Driven Sales 

11:30 – 2:30 

Optional Tour: Boston Duck 

12:00 – 2:00 

Pest Management 

Foundation 

1:00 – 2:30 

PWIPM Council 

1:00 – 2:30 

Lunch in Exhibit Hall 

12:00 – 2:30 

LDG Council 

1:00 – 2:30 

Technical 

Committee 

1:00 – 2:30 

1pm 

Spouse Program Option 1: Explore Boston Tour 

11:00 – 5:00 

Spouse Program Option 2: Concord/Lexington Tour 

11:00 – 5:00 

NPMA 

Membership 

Meeting 

2:30 – 3:30 

12pm 

Commercial 

Division 

11:30 – 1:00 

Spouse Luncheon: 

A Chowda Cook-Off 

Featuring Jasper 

White 

11:30 – 2:00 

Lunch in 

Exhibit Hall 

11:30 – 2:30 

Social Media 

12:00 – 2:30 

NPMA Board of Directors 

10:00 – 2:30 

11am 

Optional Tour: Boston City Tour 

9:00 – 12:00 

QualityPro Board of Directors 

9:30 – 12:00 

Concurrent 

Sessions 

10:15 – 11:30 


10:15 – 11:30 

Concurrent 

Sessions 

10:45 – 12:00 


10:45 – 12:00 

Lunch 

11:15 – 12:00 


10:00 – 11:15 

Concurrent 

Sesssions 

10:00 – 11:15 

Optional Tour: Boston Duck 

9:30 – 11:30 

Optional Tour: Freedom Trail 

9:30 – 12:00 

Succession 

Planning 

10:00 – 11:15 

10am 

Industry Awards & 

General Session with Keynote 

9:00 – 10:30 

9am 

Opening General Session 

Featuring Kyle Maynard 

8:30 – 10:00 

Coffee and 

Breakfast in 

Exhibit Hall 

8:00 – 10:00 

8am 

PWIMP 5K Run Run/Walk for 

Breast Cancer Awareness 

7:00 – 8:30 

WDO Division 

7:00 – 8:15 

Wildlife Division 

7:00 – 8:15 

Bed Bug Division 

7:00 – 8:30 

7am 

Wednesday, October 17 Thursday, October 18 Friday, October 19 Saturday, October 20 

Schedule-at-a-Glance 

KEY: Reception & Dining Meetings Concurrent Sessions Special Sessions Optional Tours

thepestworld2012experience 

NEW 

Npma Management Institute 

Smart Solutions for Your Business 

Thursday, October 18 and Friday, October 19 

Sponsored by 

Jump Start Your Revenue Growth 

Your company has already cut costs and survived 

what, for most firms, has been a brutal economic 

time. The economy is recovering, but your revenue 

growth has not been fast enough. Now, to increase 

profits and enterprise value; and to insure a strong, 

enduring market position, it is imperative that you 

grow your top line revenue quickly and efficiently. 

You need to increase unit sales and/or prices on a 

tight budget and a fast schedule. 

In this program, Professor Benson P. Shapiro will 

help you: 

• Identify the best targets of opportunity 

• Avoid brutal head-to-head price competition 

• Price effectively to improve profitability without 

sacrificing unit volume 

• Improve the focus, effectiveness, and efficiency 

of your total go-to-market activities including 

e-commerce and traditional approaches 

• Sell better and faster 

The program will consist of two fast-paced case 

discussions. The case studies involve real firms. 

The first will focus on e-commerce, and the 

second on sales management. These are two 

of the primary ways in which you attract and 

develop customer relationships. Our discussions 

will center on generating the highest impact and 

fastest response for each dollar that you spend 

on reaching prospects and customers. 

The program will also include two short lectures 

as well as some time for open discussion. The 

material is based on a continuing research program 

on high-profit, high-performance, “lean” 

marketing and sales approaches. 

At the end of the program, you will receive a set 

of readings to increase the take-home value of 

your attendance. 

Please note: Additional registration fee is required 

for this course and space is limited. Sign up on the 

registration form. 

Benson P. Shapiro is a well-known authority on marketing strategy and 

sales management with particular interests in pricing, product line planning, and 

marketing organization. He is also the Malcolm P. McNair Professor of Marketing 

Emeritus at the Harvard Business School where he taught full-time from 1970 to 

1997. During his 27 years on the full-time Harvard faculty, he taught a wide variety 

of MBA courses including Industrial Marketing, Sales Management, Creative 

Marketing Strategy, Integrated Product Line Management, and participated in 

many executive programs. 


thepestworld2012experience 

NEW 

NPMA Pest Academy 

Do you ever wish you could dedicate more time to learning the details about a particular pest, its 

biology, behavior and the most effective methods of control Have you ever had questions about 

controlling rodents, termites or ants, but didn’t know who to ask Do the “typical” pest management 

recertification sessions cease to fulfill your passion for in-depth, focused information about pests If so, 

then the NPMA Pest Academy is for you. 

NPMA is proud to present three of the top experts in the field of rodent, ant and termite pest management. 

These in-depth, three-hour sessions will cover more than just the “basics” and will focus on the 

details of biology, behavior and the intricacies involved in successfully managing these pests in the field. 

The NPMA Pest Academy is designed to satisfy your inner 

entomologist (or rodentologist) and leave you prepared to 

be the “expert” for your customers! 

Rodent Academy 

Thursday, October 18 

Dr. Bobby Corrigan, 

RMC Pest Management 

Consulting, Richmond, IN 

Ant Academy 

Friday, October 19 

Dr. Karen Vail, University of 

Tennessee, Knoxville, TN 

Termite Academy 

Saturday, October 20 

Dr. Faith Oi, University of 

Florida, Gainesville, FL 

Dr. Corrigan, one of the 

foremost authorities on 

urban rodent control, 

will convey the details 

of rodent biology and 

behavior that you need to 

know to control rodents 

in today’s pest management 

marketplace. 

By understanding how 

rodents behave and what 

motivates them, you 

will leave the academy 

ready to tackle 

the toughest rodent 

jobs with confidence. 

As an expert in structure 

infesting ants, Dr. Vail will 

provide attendees with the 

knowledge and understanding 

of the major pest species 

that is needed to successfully 

develop integrated ant 

management programs. In 

addition to the major pest 

species like odorous house 

ants, argentine ants and 

pavement ants, additional 

regionally important ants 

will be covered. Detailed 

topics including: ant biology, 

identification, behavior, and 

treatment methods will be 

covered in this in-depth, one 

of a kind session. 

In her unique and 

approachable style, Dr. 

Oi will present the “complete 

picture” regarding 

termite control. The 

session will incorporate 

the biological and behavioral 

information about 

termites that professionals 

need, as well as the 

practical, “boots on the 

ground” information 

about termite control 

methods that is required 

to develop successful 

termite management 

programs. 


NEW 

Small Business Saturday 


Over 85 percent of NPMA’s members are considered small businesses, as defined by the U.S. 

Small Business Administration. As such, NPMA has created Small Business Saturday, during 

which we will offer educational programs to help you navigate the issues you face as a small 

business manager. 

Sessions Include: 

• Zero to a Million – RIGHT NOW!, a tell all, reveal all-journey for small business PMPs who 

possess the passion and will to take their business to their first million milestone. 

• Profit Robbers, a panel presentation offering insights on how to reduce spending in the 

areas of employee expenses, labor costs, and overtime while you increase your production. 

• Profit Angels, a session designed to help you decide if adding a new service line within 

your organization will be a smart way to be successful in the future. 

NEW 

Technicians’ Days 

Send your technicians to NPMA’s Technicians’ Days on Friday, October 19 

and Saturday, October 20. Technicians’ Days offer focused sessions 

designed to provide your techs the training they need…without spending 

too much time out of the office or away from the family. 

Residential Technicians’ Day 



• Phorid Flies: Real-World Solutions from the Field 

• Silverfish, House Centipedes and Springtails: 

Avoiding Treatment Headaches and Potential Customer Concerns 

• Cockroaches: 12 Reasons for Bait Failure 

Commercial Technicians’ Day 



• Getting the Most Out of Your Monitoring Traps 

• Post-Application Inspections: Using Insecticides as 

a Monitoring Tool in Food Processing Plants 

• Unlocking the Mysteries of Insect Growth Regulators 

NOTE: Many other sessions will be approved for recertification credits in addition 

to the Technicians’ Day program. 


WEDNESDAY 


Wednesday, October 17 

7:00 AM – 8:30 AM 

PWIPM 5K Fun Run/Walk for 

Breast Cancer Awareness 

Let’s Band Together for a Good Cause 

Before the official kick-off to PestWorld 2012, 

on Wednesday, October 17, the third annual 

PWIPM Fun Run/Walk will take place in Boston! 

The PWIPM 5K run/walk is designed to raise 

funds and awareness for the breast cancer 

movement, celebrate breast cancer survivorship, 

and honor those who lost their battle with 

the disease. PWIPM has established a fundraising 

goal of $10,000 that will be contributed 

to the Avon Foundation for Women. Let’s join 

together, put on our running/walking shoes and 

make a difference in someone’s life! Sign up for 

this event on the registration form. 

9:00 AM – 12:00 Noon 

OPTIONAL TOUR 

Boston City Tour 

See page 28 for details. 

9:30 AM – 12:00 Noon 

QualityPro Board of Directors Meeting 

10:30 AM – 2:00 PM 

OPTIONAL TOUR 

Harvard and the JFK Museum 


11:00 AM – 12:30 PM 

Fumigation Division Meeting 

11:00 AM – 12:30 PM 

Canine Insect Detection Division 

NPMA Bed Bug Symposium 

Free to all PestWorld attendees. Limited space available. Sign up on registration form. 

11:30 AM – 12:30 PM 

Legal Review of Existing 

Case Law and What It Means 

For the Pest Management 

Industry 

Jeffery Lipman, Esq., Lipman Law 

Firm P.C., Des Moines, IA 

Learn about the important bed bug 

legal cases from an expert in bed 

bug litigation. Based on this expert 

analysis, you will come away from 

this informative session with a better 

understanding how to protect your 

company as well as your client’s 

reputation. 

12:30 PM – 1:30 PM 

Experts Reveal What PMPs 

Need to Know About Legal 

Cases Involving Bed Bugs 

Gail Getty, Domus Institute, San 

Francisco, CA; Larry Pinto, Pinto and 

Associates, Mechanicsville, MD; Dr. 

Michael Potter, University of Kentucky, 

Lexington, KY 

No pest management firm wants “on 

the job training” when it come to legal 

and liability concerns. In this must-see 

panel discussion, find out what the 

entomological experts have learned 

based on their experiences in real-life 

bed bug legal cases, so that you can 

avoid problems in the future. 

1:30 PM – 2:30 PM 

Global Perspectives on Bed Bug 

Best Management Practices 

Jim England, Protex Pest Control 

Services, London, UK; David Gay 

(invited), W.R. Gay Pest Control, 

Victoria, Australia; Andrew Klein, 

Assured Environments, New York, NY 

As everyone knows by now, there has 

been a global resurgence in bed bugs… 

worse in some places than others. 

Among the earliest victims were the 

British, the Australians and the U.S. 

This session will explore the different 

approaches, technologies and strategies 

adopted by the industry in these far 

flung locales….presented by PMPs with 

real experience coping with the issue. 


12:00 Noon – 2:30 PM 

State Association Leadership Forum 

Sponsored by 

12:00 Noon – 2:30 PM 

PPMA Board of Directors Meeting 

12:00 Noon – 2:00 PM 

OPTIONAL TOUR 

Boston Duck Tour 


12:30 PM – 1:30 PM 

New Member/First Timers Orientation 

1:30 PM – 2:30 PM 

International Delegates 

Welcome & Orientation 

3:00 PM – 4:00 PM 

Opening Ceremony Featuring 

a PestWorld Pep Rally 

Sponsored by 

Get ready to celebrate the opening of this year’s 

event with a PestWorld Pep Rally! Not only will you 

get to share your excitement for the grand opening 

of PestWorld 2012 with your industry colleagues, 

you will also get to share it with famous figures from 

Boston’s sports scene and the Boston University 

Marching Band! Cheer along with us…Go PestWorld! 

4:00 PM – 7:30 PM 


& Welcome Reception 

Sponsored by 

7:30 PM – 9:00 PM 

Presidents’ Leadership Reception 

By Invitation Only 

Outcome Driven Sales 

11:30 AM – 2:30 PM 

Rowena Crosbie, Tero International, Des Moines, IA 

While every sales situation is unique, 

the basic skills to handle a successful 

outcome do not change. As we handle 

situations with others, we need to 

remember that we must not only worry 

about what we are trying to achieve, but 

also seek to understand what the other 

person’s interests are. If we just stick to 

our position, we risk arriving at a solution that not only does 

not satisfy either person’s interests, but also results in mistrust. 

The Outcome Driving Selling keynote looks at the four steps to 

effective outcomes (with emphasis on the first two steps): 

Thought Leader Session 

+ Preserving the Relationship and Clarifying Goals 

+ Identify Underlying Interests 

(the difference between positions and interests) 

+ Generating Options 

+ Evaluation and Decision Making 

It is not only important to do these four steps. They must be 

done in the right order. When sales training and influence or 

negotiation skills training are studied side-by-side, we quickly 

discover that sales training equips sales professionals with 

important skills that are appropriate to use in Step 3 of the 

negotiation process. When they are used too early, sales are 

reduced to discussions around price and volume, relationships 

suffer and neither party receives the full benefit that the steps 

to a win/win negotiation deliver. With these steps, the customer 

will often arrive at your solution without having to use closing 

strategies, unique selling propositions, and lengthy discussions 

around features and benefits. This is how the top sales professionals 

do it and it can be learned. 

Space is limited! Sign up on registration form. 

Sponsored by 


THURSDAY 


Thursday, October 18 

8:30 AM – 10:00 AM 

Opening General Session 

Featuring Kyle Maynard 

Sponsored by 

7:00 AM – 8:15 AM 

WDO Division Meeting 

7:00 AM – 8:15 AM 

Wildlife Division Meeting 

Through his pursuit of normalcy, 

quadruple amputee Kyle Maynard 

has achieved the type of success 

most people dream about. As a star 

wrestler and mixed martial arts 

fighter, Maynard has been inducted 

into the National Wrestling Hall of 

Fame, elected by the U.S. Jaycees as 

one of the Top Ten Outstanding Young Americans, and has 

received the Highest Recognition Award of the Secretary 

of Health and Human Services for his efforts as a life role 

model, motivational speaker and humanitarian. On top of 

all that, he recently became the first man to ever hike on 

all fours to reach the roof of Africa – bearcrawling to the 

19,340 ft. summit of Mt. Kilimanjaro. Join us on Thursday 

as Kyle delivers his message that no obstacle is too great to 

be overcome. 

10:15 AM – 11:30 AM 

Business Development Committee 

10:15 AM – 11:30 AM 

CONCURRENT 

EDUCATIONAL SESSIONS 

How Temperature Influences Bed 

Bug Egg Emergence Rates and Bed 

Bug Monitor Performance 

Dr. Vernard Lewis, University of California – 

Berkeley, Richmond, CA 

This session will focus on bed bug egg hatch 

and emergence rates when exposed to different 

temperatures as well as present new research on 

bed bug monitor performance. Monitor testing 

included the live release of hundreds of bed bugs, 

male and female, in specially designed arenas in 

the Villa Termiti at the UC Richmond Field Station. 

Kudzu Bugs: The Next Challenge 

for Pest Management Professionals 

Dr. Daniel Suiter, University of Georgia, Griffin, GA 

The kudzu bug, Megacopta cribraria, was first 

discovered in the Western Hemisphere in 

October 2009 in a nine county area of northeast 

Atlanta, GA. The insect was accidentally introduced. 

Kudzu bugs are a major 

nuisance pest in areas where they 

occur, and they are also a pest of 

agriculture, particularly soybean. 

This presentation will discuss the 

introduction, nuisance and agricultural 

importance, spread, and 

control of kudzu bugs. 


A Termite is a Simple Creature but 

the Colony is a Complex Organism: 

Termite Behavior and Understanding 

Product Performance 

Dr. Brian T. Forschler, University of Georgia, 

Athens, GA 

The response of subterranean termites to any 

management intervention is the result of simple 

individual reactions that produce a group or 

colony-level response. The PMP must understand 

how individual termites react to a treatment to 

be able to explain to a customer what is expected 

from a given treatment option. This presentation 

will dissect the most recent research on termite 

behavior to illustrate how termite colonies 

respond to the products you use. 

Pest Management in Sensitive 

Environments: This Place is a Zoo! 

Suzy Alberts, Smithsonian National Zoological 

Park, Washington, DC; Dr. Ron Harrison, Orkin 

Pest Control, Atlanta, GA 

Managing pests in a sensitive environment like a 

zoo has many challenges. On one hand the visiting 

public has high expectations for a pest-free environment, 

and on the other hand implementing IPM 

procedures in an environment that includes many 

exotic animals is a challenge. Experts with experience 

working in these conditions share their challenges 

and successes in this eye-opening program. 

European Fire Ants: 

Pest Status and Control Notes 

Dr. Eleanor Groden, University of Maine, Orono, ME 

Myrmica rubra is an exotic invasive pest species 

that is found throughout Europe. Recently, the 

stinging ant has become established in the North 

America. Unlike its southern cousins, this ant is 

a pest in more northern climates including New 

England. Find out the current pest status of this 

ant, its pest status and potential for spreading to 

other regions in the United States. 

Business: Defining Moments, 

Identifying One Degree of Change 

Stuart Aust, Bug Doctor/Bird Doctor 

Nationwide, Paramus, NJ; Mike Botha, 

Sandwich Isle Pest Solutions, Pearl City, HI; 

Bobby Jenkins, ABC Home & Commercial 

Services, Austin, TX 

How do you smash through the glass ceiling 

on your way to success What did you 

tweak in your daily operations that led you to 

sustained growth and success This session 

featuring industry leaders will share powerful 

insights on how to grow your business and 

move onto the next level. 

Rodent ID, Biology, 

Behavior and Control 

10:15 AM – 11:30 AM and 2:30 PM – 5:15 PM 

Dr. Bobby Corrigan, RMC Pest Management 

Consulting, Richmond, IN 

Dr. Corrigan, one of the foremost 

authorities on urban rodent control, 

will convey the details of rodent 

biology and behavior that you 

need to know to control rodents 

in today’s pest management marketplace. 

By understanding how 

rodents behave and what motivates 

them, you will leave the academy ready to tackle the 

toughest rodent jobs with confidence. 


THURSDAY 


Beyond Twitter: 

The Must Knows of Social Media 

Jessica Phelan, Vault Communications, 

Plymouth Meeting, PA 

It’s time to move beyond blogs, Twitter, and 

basic Facebook applications to ensure you are 

interacting with your customers where they are 

looking for information. This fast moving session 

will explore five popular new additions to the 

social media world: Pinterest, Instagram, Tumblr, 

Facebook Timeline, and Group Buying Sites. 

Following an overview of each, industry panelists 

will share their top five lessons learned from their 

foray into the different technologies. This session 

will focus less on broad overviews and more on 

lessons learned from marketing professionals that 

you can take back to use in your operations. 

11:30 AM – 2:00 PM 

Spouse Luncheon: A Chowda 

Cook-Off Featuring Jasper White 


11:30 AM – 2:30 PM 


The Exhibit Hall is where the real business of 

PestWorld takes place. Meet with our industry’s 

suppliers, learn about new products and discover 

the latest innovations for your business. Lunch 

will be served for attendees in the Exhibit Hall, 

so be sure to make the most of this educational 

and networking experience. 

11:30 AM – 1:00 PM 

Commercial Division Meeting 

1:00 PM – 2:30 PM 


Foundation Meeting 

1:00 PM – 2:30 PM 

Professional Women in 

Pest Management Council 

All PWIPM members invited to attend. 

2:30 PM – 5:00 PM 

Government Affairs 

Committee Meeting 

2:30 PM – 3:45 PM 

CONCURRENT 


Bed Bugs: Bed Bug Population 

Growth and Effects on Humans 

Dr. Roberto Pereira, University of Florida, 

Gainesville, FL 

Bed bug population growth and potential harmful 

effects to human populations are affected by 

availability of hosts and feeding. Depending on 

feeding, bed bug populations can overcome control 

efforts that cause

Wood Destroying Carpenter 

Ants and Velvety Tree Ants 

Dr. Laurel Hansen, Spokane Falls 

Community College, Spokane, WA 

Carpenter ants and velvety tree ants do not eat 

wood like some of their other wood destroying 

cousins. Instead they excavate wood and use it to 

nest. Learn about the similarities and differences 

between these two species, while learning the 

latest about how you can use knowledge of ant 

biology and behavior to your advantage when 

battling these pests. 

Managing Mystery Bites 

Dr. Michael Potter, University of Kentucky, 

Lexington, KY 

One of the most maddening (and mishandled) 

pest control events is when clients complain 

they’re being “bitten” by some sort of insect. 

This interesting talk describes likely sources of 

enigmatic irritations, and a blueprint for their 

resolution. Included are case studies from both 

residential and commercial accounts. The article 

Mystery Bites: Diagnosis & Management will be 

furnished as a handout to educate clientele. 

Take Your Company to the Next Level 

– How to Get Certified as QualityPro & 

GreenPro and Earn New Business 

Andrew Architect, National Pest Management 

Association, Fairfax, VA 

Do you consider yourself to be a top tier company 

in the pest management industry Do your employees 

represent a level of professionalism above and 

beyond the competition In the fast paced, digital 

age, where consumers have access to to information 

at the tip of their fingers, it’s imperative that your 

organization be able to differentiate itself. Through 

QualityPro and GreenPro we provide the tools and 

certification that will elevate your company in the 

mind of the consumer. This session will focus on 

how to apply to the program and earn this exclusive 

designation so that you can compete on a higher 

level in 2012 and beyond. 

Women Rule! Relating 

to Female Customers 

Cindy Mannes, Arrow Exterminators, Inc., 

Atlanta, GA 

This session will address marketing our pest 

services to women and their role and value in 

the decision making process of choosing home 

services. Your number one economic opportunity 

may be right in front of you! Fact: Women make 

better than 75% of all home service decisions. 

If you have not considered the “power” women 

play, as the largest national economy on earth, 

you may want to attend this session. 

NPMA Management Institute 

Professor Benson P. Shapiro, 

Harvard Business School, 

Concord, MA 

Sponsored by 


4:00 PM – 5:15 PM 

CONCURRENT 


Fumigation as an 

Option for Bed Bug Control 

Dr. Dini Miller, Virginia Polytechnic Institute 

and State University, Blacksburg, VA 

Using fumigation as a tool for bed bug control in 

both structures and smaller containers continues 

to grow in popularity. More and more pest management 

firms are embracing this method as an 

additional tool to use in the battle against beds 

begs. Find out the science behind the technology 

and what it takes to integrate bed bug fumigation 

into your arsenal. 


THURSDAY 


Perception and Reality: 

Is Your Canine Team as Effective 

as You Believe 

Dr. Larry Myers, Auburn University, Auburn, AL 

This presentation addresses the performance 

of one of the most complex “instruments” that 

humans commonly use, the dog-handler team. 

Included is the scientific basis for the use of doghandler 

teams for detection as well as areas in 

which scientific study is still needed. Data suggest 

that the dog-handler team can be extremely 

effective, reliable, and sensitive; however, the data 

also demonstrate that such is not the case for all 

teams. Factors that contribute to high reliability 

and methods for testing teams are discussed. 

Total Quality 

Customer Service 

2:30 PM – 5:15 PM 

Jim Temme, Jim Temme & Associates, Scottsdale, AZ 

This program focuses on essential, 

key behaviors to create a genuine 

customer service company culture. It 

emphasizes both internal and external 

customer service. The seminar relates 

to content from Jim Temme’s book, 

Total Quality Customer Service, How 

to Make It Your Way of Life in which 

he discusses four distinct customer 

service climates and the one that is most effective. The 

principles discussed apply not only at work, but also to one’s 

personal life. You’ll learn about how attitude plays a key 

role, creating trust, the need for innovation, attention vs. 

indifference, the importance of team problem solving and 

keeping your cool when dealing with difficult customers. 

Localized Treatment for Drywood 

Termites and Subterranean Termite 

Foraging Behavior 

Dr. Vernard Lewis, University of California – 

Berkeley, Richmond, CA 

This session will provide a review of research 

on the diurnal and seasonal foraging behavior 

of drywood termites as well as the performance 

of several chemical active ingredients for the 

localized control of drywood termites. Lastly, 

Dr. Lewis will discuss subterranean termites and 

anecdotal field observations on their foraging 

underneath concrete blocks. 

Lessons Learned from 

an OSHA Safety Audit 

Rick Bell, Arrow Exterminators Inc., Atlanta, GA 

“Good morning. I’m from OSHA and I’m here to 

help you.” The idea of an Occupational Safety 

and Health Administration inspection can be 

scary and overwhelming! Being prepared can 

help to alleviate these concerns. Creating a safe 

workplace with a safety program where management 

is committed can be your best preparation. 

In this session we will discuss lessons 

learned from an OSHA Safety Audit. 

The A-Zs of a Successful 

Tick Management Program 

George Williams, Environmental Health 

Services, Inc., Norwood, MA 

Deer, American dog and lone star ticks have 

reached near-epidemic proportions for some 

customers and the risk of tick-borne diseases 

are headlines are making headlines, but does 

your firm have what it takes to provide tick 

management services in an effective and efficient 

manner Find out everything you need to 

know to implement a successful tick management 

program to protect your customers. 


Yellow Pages Strategies 

in the 21st Century 

Michele Vance, Schendel Services, Inc., 

Topeka, KS 

Many pest control companies have slashed 

traditional yellow page budgets in search of 

greener pastures online. Yet even as new media 

habits evolve, printed yellow page directories 

are still a go-to source for consumers shopping 

locally. Which format – print or online – deserves 

the bulk of your attention Can the two co-exist 

without breaking your budget You will hear case 

studies from other pest management companies 

and discover what got results and what didn’t 

when shifting dollars from print directories to 

their digital counterparts. 




Concord, MA 

Sponsored by 


5:30 PM – 7:00 PM 

International Reception 

by invitation 

Sponsored by 

PestWorld 2012 offers special opportunities for 

our more than 500 international delegates and 

this reception is just one of them. Get to know 

your industry peers from across the globe at 

the international reception. Join us to network 

and meet dynamic individuals who share common 

objectives and goals in the international 

community. 

5:30 PM – 7:00 PM 

Professional Pest Management 

Alliance (PPMA) VIP Reception 

by invitation 

Hosted by 

The PPMA Board of Directors invites PPMA 

Guardians and Contributors to join their peers 

who invest in PPMA to grow and protect our 

industry. This annual event celebrates and honors 

the professionals who provide generous financial 

support to lead the industry forward. 

6:00 PM – 7:00 PM 

Professional Women in 

Pest Management (PWIPM) 

Wine & Cheese Reception 

by invitation 

Hosted by 

Sponsored by 

Women in pest management have the chance to 

come together at this special reception to peer 

network with other female professionals and 

business owners throughout the industry. During 

the reception, the recipient of the annual PWIPM 

scholarship will be awarded. 

Don’t delay. 

Early bird registration 

ends September 3! Register 

at www.npmapestworld.org/ 

pestworld2012. 


FRIDAY 



7:00 AM – 8:30 AM 

Bed Bug Division Meeting 

9:00 AM – 10:30 AM 

Industry Awards & General 

Session with Political Strategists 

Paul Begala and Michael Murphy 

Sponsored by 

With the U.S. Election that some people are 

calling “the most critical election of our lifetime” 

only weeks away and control of the 

White House and both houses of Congress 

in the balance, NPMA brings you Democrat 

Paul Begala and Republican Michael Murphy, 

the two most respected, astute strategists 

working in U.S. politics. Begala has played 

a major role in every election since 1984, 

including the election of Bill Clinton. When Arnold Schwarzenegger, 

Jeb Bush and Mitt Romney decided to run for governor, they called 

Mike Murphy, the man behind John McCain’s famous “Straight Talk 

Express.” Both are widely seen on television. You don’t want to miss 

this lively unvarnished debate. 

10:45 AM – 12:00 Noon 

CONCURRENT 


New Methods for Detecting 

and Controlling Bed Bugs 

Dr. Phil Koehler, University of Florida, 


Bed bugs are extraordinarily difficult to detect 

and even harder to control in many situations. 

Research results on bed bug detection will be 

reviewed to address the advantages and disadvantages 

of each technique. A review of residual and 

volatile insecticide research results will provide 

information on the selection of control strategies 

for companies. 

Temperature Effect on Uptake 

and Transfer of Termiticide Active 

Ingredients in Subterranean Termites 

Shripat Kamble, University of Nebraska, Lincoln, NE 

Many subterranean termite infestations are controlled 

by using liquid termiticides in the soil. The 

horizontal transfer of termiticides is dependent 

upon numerous factors such as soil type, insecticide 

toxicity, dose, time of exposure and soil temperature. 

Attend this session to learn how soil temperature 

can affect the transfer of termiticides amongst 

subterranean termite workers. 

Earning Pest Management 

Points Toward LEED Certification 

Sara Cederberg, United States Green Building 

Council (invited), Washington, DC; Lonnie 

Anderson, Terminix International, Memphis, TN 

In the past, earning points for green pest management 

programs toward LEED certification 

has been confusing for both pest management 

professionals and their clients. Recently, the US 

Green Building Council has proposed changes to 

the standard defining how certification points for 

integrated pest management programs can be 

earned in LEED certified buildings. In this session, 

find out what changes are occurring and 

how you can develop a pest management plan 

that qualifies for points. 

Brown Marmorated Stinkbugs 

Dr. Paula Shrewsbury, University of Maryland, 

College Park, MD 

The Brown Marmorated Stinkbug (Halymorpha 

halys) was first introduced to Eastern Pennsylvania 

in the late 1990s. Since then, stinkbug numbers 

have increased and populations are found throughout 

the Eastern United States and are expected to 

spread nationwide. Find out more about the biology, 

behavior and innovative treatment methods for 

this emerging pest. 


HR 2013: Are You Prepared 

Jean L. Seawright, CMC, Winter Park, FL 

Employees bad-mouthing employers on Facebook... 

new restrictions on background checks... overtime 

claims... Millennials rapidly entering the workforce... 

new handbook policies... E-Verify requirements... 

new Labor Board rules... medical marijuana in the 

workplace, and more. It’s definitely time for an HR 

update from NPMA’s HR Consultant, Jean Seawright! 

To help you prepare for the HR issues that lie ahead 

in 2013, Jean will provide a broad overview of important 

HR changes every employer needs to know. You 

don’t want to miss this essential session where you’ll 

leave with practical ideas, critical tips, new policies, 

and vital knowledge to successfully manage and lead 

the HR function in your business. 

Business: The Secret Art of Routing 

Pam Blauvelt, Griffin Pest Solutions, 

Kalamazoo, MI; Justin McCauley, McCauley 

Services, Benton, AL 

Efficient routing and GPS integration are an integral 

part of running a successful pest control company. 

With fuel costs putting additional strain on operating 

expenses, smart routing techniques could save 

you money and time. 

Pam Blauvelt with Griffin Pest Solutions and Justin 

McCauley with McCauley Services have designed 

systems within their companies to streamline how 

technicians map out their accounts. 

Join us for this cutting edge seminar and listen 

to their secrets of success that will assist you in 

designing a program for your organization. 

Phorid Flies: Real-World 

Solutions from the Field 

Richard Berman, Waltham 

Services, Waltham, MA; Jay 

Bruesch, Plunketts Pest Control, 

Fridley, MN; Mark Sheperdigian, 

Rose Pest Solutions, Troy, MI 

Phorid flies, humpbacked flies, scuttle flies. No matter 

what you call them, these pests can be a headache 

for pest management technicians. Typically finding 

the source of the infestation and developing a solution 

requires technicians to do a little detective work. 

In this session, learn from some of the top technical 

directors in the industry as they share information 

about field experiences that you can use to solve 

phorid fly problems in your customer’s building. 

Ant ID, Biology, 

Behavior and Control 

10:45 AM – 12:00 Noon and 2:30 PM – 5:15 PM 

Dr. Karen Vail, University of Tennessee, Knoxville, TN 

As an expert in structure infesting ants, 

Dr. Vail will provide attendees with the 

knowledge and understanding of the 

major pest species that is needed to successfully 

develop integrated ant management 

programs. In addition to the major 

pest species like odorous house ants, 

argentine ants, pavement ants, additional 

regionally important ants will be covered. 

Detailed topics including: ant biology, identification, behavior, 

and treatment tips will be covered in this in-depth, one of a 

kind session. 


FRIDAY 





Concord, MA 

Sponsored by 


11:00 AM – 5:00 PM 

Spouse Program Option 1: 

Explore Boston Tour 


11:00 AM – 5:00 PM 

Spouse Program Option 2: 

Concord/Lexington Tour 


12:00 Noon – 2:30 PM 


Lunch will be served for attendees in the Exhibit 

Hall, so be sure to make the most of this educational 

and networking experience and meet with 

our industry’s suppliers, learn about new products 

and discover the latest innovations for your 

business. 

1:00 PM – 2:30 PM 

LDG Council Meeting 

1:00 PM – 2:30 PM 

Technical Committee 

2:30 PM – 3:45 PM 

CONCURRENT 


How to Manage Your Prospect Data 

and Purchase New Marketing Data 

Michael S. Dauer, Real Green Systems, 

Walled Lake, MI 

In this session, you will learn how will explain how 

to locate and update your current data (cancel 

customer, inactive customers, EST prospects and 

marketing prospects) to gain more customers. You 

have the best data available in your system now 

and you don’t even know it! Also learn how to purchase 

marketing data, add value to it and evaluate 

it before you start your marketing campaign. 

Bed Bugs: Sprinkler Systems 

& Bed Bug Heat Treatments 

Jim Fredericks, National Pest Management 


Whole room heat treatments have become 

increasingly popular as a control option for bed 

bugs. Sprinkler systems installed in hotels and 

residences must be protected during the heating 

process to ensure that the fire suppression system 

is not activated and the sprinkler heads are 

not damaged. In this session, find out the latest 

information about the science behind sprinklers, 

the challenges of performing heat treatments in 

rooms with fire suppression systems and the latest 

ideas about the best methods to protect sprinkler 

heads. 


The PMP’s Survival 

Guide to Junk Science 

Dr. Faith Oi, University of Florida, Gainesville, FL 

Articles with headlines like “Acute Poisoning in 

Schools” and “Pesticides Cause ADHD” keep 

appearing in the popular media. Sometimes the 

science behind the headlines is good, but the 

media representation is bad. In other cases, the 

science is just plain bad and the media makes it 

worse. Unfortunately the public and lawmakers 

sometimes make decisions based on the sound 

bites generated from these headlines. This session 

will give you the tools you need to spot junk 

science and help you determine ways to separate 

good research from bad information. 

JOIN THE ONLINE CONVERSATION 

Tweet about PestWorld 2012 

with #PestWorld2012. 

Understanding How the Global Food 

Safety Initiative (GFSI) and the Food 

Safety Modernization Act (FSMA) 

Impacts Pest Management Efforts 

Dr. Robert Strong, Steritech Institute, 

Charlotte, NC 

This dynamic and highly informative presentation 

will review what are GFSI and FSMA and 

the current major impacts that these are having 

on food processors and food distributors, including 

answers to the following questions: Why are 

GFSI and FSMA being brought to bear on the food 

industry and what are their intended end results 

How does this relate to current pest management 

efforts and the requirements to react to PCO 

findings by developing Corrective Actions and 

Preventative Actions. 

Fumigation Update 

Gene Harrington, National Pest Management 


Find out what’s new in regard to fumigation 

including a government affairs update and future 

trends in regulations. 

Silverfish, House 

Centipedes and Springtails: 

Avoiding Treatment 

Headaches and Potential 

Customer Concerns 

George Williams, Environmental 

Health Services, Norwood, MA 

Silverfish, house centipedes and springtails are 

commonly encountered pests that receive very 

little attention – until a customer complains. In 

this practical session, find out how to avoid customer 

concerns by preventing and controlling 

these challenging pests... the first time. 




Concord, MA 

Sponsored by 



FRIDAY 


4:00 PM – 5:15 PM 

CONCURRENT 


Beyond the 

Generation Gap: 

Beyond the Collision 

2:30 PM – 5:15 PM 

Mary Kausch, HR Etc.!!, St. Louis, MO 

Are you confused with all the information 

about the four generations 

at work Don’t know what to do 

to maximize their natural inclinations 

for increasing productivity 

Participants in Beyond the Generation 

Gap: Beyond the Collision will learn 

how to appropriately hire, motivate 

and manage the four generations so their company is more 

productive and profitable. This session helps companies 

win at competitive hiring and retaining top talent. 

Paracelsus, Dirty Laundry 

and Chilling Experiences: 

Updates from the University of 

Minnesota Bed Bug Program 

Dr. Stephen Kells, University of Minnesota, 

St. Paul, MN 

Research on bed bugs in the Minnesota Urban and 

Stored Product Pest Lab continues to address questions 

that improve IPM measures against this pest. 

This presentation will review the recent findings 

about how bed bugs are exposed to insecticides, 

reveal new ways that bed bugs perceive their habitat, 

and provide an update to an old treatment 

method. These topics will improve your control 

and prevention services through better understanding 

of this pest and better communication 

with your customers. 

Flying Insect Control Programs for 

Pest Management Professionals 

Dr. Phil Koehler, University of Florida, Gainesville, FL 

Sponsored by 

Flying insect control is a growth area for pest 

management companies. Customers are demanding 

protection from mosquitoes, flies, and gnats. 

This presentation will present results of research 

both in the U.S. and Greece on the impact of flying 

insect control programs on public health. We 

will review ULV aerosols, light traps, residual surface 

treatments, and the new Florida Fly Baiter as 

part of a novel management strategy. 


Pest & Rodent Control in Urban 

Environments: A Regulatory 

Perspective from the City of Boston 

Dion Irish, John Meany and Charlie Cook, City of 

Boston Inspectional Services, Boston, MA 

Urban Environments such as Boston, MA present 

additional pest & rodent control challenges due to 

aging infrastructures, older multi-unit structures, 

thousands of food establishments, and many communal 

spaces. Boston’s directors of housing, food 

establishments, and environmental/community 

inspections, will discuss challenges and lessons 

learned by Boston’s rodent control, bed bug, site 

cleanliness and food establishment programs; as 

well as their emphasis on IPM and partnerships. 

Tech Savvy Techs 

Dr. Rebecca Baldwin, University of Florida, 


You have all heard that your company is only as 

good as your worst technician. How can you be 

sure your technicians have the basic training they 

need to safely do their jobs Technology can help 

in that endeavor. See how using modern training 

such as QR codes, YouTube videos, and smartphone 

apps can help mitigate risk. We will discuss 

these pesticide safety tools and how to verify and 

document your technician training to mitigate risk 

to your company. 

Going Paperless – 

A Transition to the Future 

Stephen R. Good, Terminix International Co., 

Memphis, TN; Scott Steckel, Varment Guard 

Environmental Servcies, Inc., Columbus, OH 

Cockroaches: 12 Reasons 

for Bait Failure 

Dr. Theodore Granovsky, B.C.E., 

Granovsky Associates, Bryan, TX 

Bait failures in the field can occur for many different 

reasons including: active and inert ingredients, 

bait formulations, behavioral avoidance, 

environmental impacts, genetic aspects, life stage 

and sex. This session will provide insight into 

these factors developed through observations and 

data collection in the field. 




Concord, MA 

Sponsored by 


5:30 PM – 7:00 PM 

Leadership Development Group 

(LDG) Networking Reception 

by invitation 

Sponsored by 

Engage and interact with the industry’s most 

progressive leaders and find out how to get more 

involved with the Leadership Development Group. 

Learn more about their exciting networking and 

educational programs, including the Academy – 

the ultimate meeting experience where attendees 

recharge their enthusiasm for their businesses. 

Technology is moving full speed ahead and by 

harnessing the tools of the future you can begin to 

reduce paper use in your office. Whether it be internet 

purchasing, sales tablets, service handhelds or 

electronic billing, there are many ways to more efficiently 

and effectively take advantage of what is out 

there. Our panel will explore the trials, tribulations 

and successes they’ve had in their quest to reduce 

paper while maximizing resources in their offices. 


SATURDAY 



Termites 

8:00 AM – 10:00 AM 

Coffee and Breakfast 

in Exhibit Hall 

9:00 AM – 4:00 PM 

OPTIONAL TOUR 

The Sights, Sounds and Tastes 

of New England’s Beautiful North Shore 


9:30 AM – 11:30 AM 

OPTIONAL TOUR 



9:30 AM – 12:00 Noon 

OPTIONAL TOUR 

Freedom Trail Walking Tour 


10:00 AM – 11:15 AM 

and 12:00 Noon – 2:30 PM 

Dr. Faith Oi, University of Florida, Gainesville, FL 

In her unique and approachable style, 

Dr. Oi will present the “complete picture” 

regarding termite control. The 

session will incorporate the biological 

and behavioral information about 

termites that professionals need as 

well as the practical, “boots on the 

ground” information about termite 

control methods that are needed to develop successful termite 

management programs. 

10:00 AM – 11:15 AM 

CONCURRENT 


The Key to the Future of Professional 

Pest Management is Ethical Service 

Dr. Roger Gold, Texas A&M University, 

College Station, TX 

Over the last 25 years, the public’s perception of the 

pest management industry has improved dramatically. 

Pest management professionals have evolved from 

exterminators through pest control operators, and 

resulting in a name that represents the professional 

training and standards that are the hallmark of our 

industry. Ethical service is another piece of the puzzle 

that is critical to the long term success of our industry. 

Business: Social Media 101 

Lee Gientke, Web Mix Marketing, Provo, UT 

Thousands of businesses have set up social media 

accounts because they wanted to “check that off the 

social media to-do box” but the overwhelming number 

of businesses aren’t using these tools to their full 

potential. If properly harnessed, the power of social 

media represents a huge opportunity for any company 

to spur growth and success. Attend this session 

to learn how to get started! 

Getting the Most Out of 

Your Monitoring Traps 

Dr. Mohammed El Damir, 

Adams Pest Control, Hamel, MN 

In the Integrated Pest Management (IPM) approach, a 

Pest Management Professional (PMP) must first identify 

the pest and understand its biology and habits, 

and then monitor to detect the presence of the pest. 

Monitoring is important because it provides early 

detection of the pest, works 24/7, as well as identifies 

best possible time and strategy to manage the 

pest. Attendees will leave this session with a better 

understanding of best monitoring practices. They will 

get important tips to improve their monitoring programs, 

which will help them in the comprehensive 

pest management programs in food processing and 

handling places. 


Zero to a Million – RIGHT NOW! 

Jerry Smith 

Zero to a Million- RIGHT NOW! is a tell 

all, reveal all-journey for small business 

PMPs who possess the passion and will to take their 

business to their first million milestone. Breaking a 

million in sales is one of the most grueling and challenging 

achievements in our industry for start-up’s 

and first generation pest management firms. Jerry 

Smith of Dial Pest Control Co., Inc. of Roseland, New 

Jersey; delivers a powerful and motivational program 

with a little bit of Rock N Roll. 

10:00 AM – 2:30 PM 

NPMA Board of Directors Meeting 

11:15 AM – 12:00 Noon 

Lunch on Own 

12:00 NOON – 1:15 PM 

CONCURRENT 


European Pest Management 

Service Standards 

Rob Fryatt, Xenex Associates, West Sussex, 

United Kingdom 

Get a preview of the new European Pest 

Management Service Standard. Known to the 

European industry as the “CEN” (Comité Européen 

de Normalisation) project, the goal is to write a 

pan-European pest management service standard 

that will potentially be incorporated into either 

national or European legislation as a competence 

standard. The project is sponsored by CEPA 

(Confederation of European Pest Management 

Associations) and its goal is to deliver a standard 

that will allow pest management companies to 

operate to identical standards throughout Europe 

by 2013. 

Passing the Torch: 5 Keys for 

Successful Transitions 

10:00 AM – 11:15 PM 

Mark Green, Ph.D., Family Business Consulting, Salem, OR 

Family business leaders continue to face the 

challenging tasks of tackling current demographic 

trends, global business and economic 

realities, ever changing views of career paths 

and interests within the company, and the 

struggle to balance work and personal life all 

contribute to not only the stresses of work, 

but the intergenerational tension as well. 

For a family-run business to thrive, it is imperative that a harmonious 

balance is found between the needs of the business and the needs of 

the family members within the organization. Solutions to common 

challenges can be found in non-family owned businesses as well. 

In this presentation, Dr. Green will discuss 5 important keys 

to family business success in order to maintain competitive in 

today’s challenging economic marketplace. The audience will 

hear latest findings and best practices that will help owners and 

company leaders address the changing generational relationships, 

non-family relationships and the collective needs of the company. 

Post-Application Inspections: 

Using Insecticides as a Monitoring 

Tool in Food Processing Plants 

Dr. Stephen Kells, University of Minnesota, St. Paul, MN 

Residual insecticides are used to control pests in your 

accounts, but did you realize that these applications 

can be an effective monitoring tool in complex situations 

After a treatment of insecticide, post-application 

inspections of the area can help you pinpoint source 

population of insects and enable you to propose other 

services to further reduce pest populations in the area. 

Understanding an insect’s ability to move after insecticide 

exposure helps determine how you can integrate 

this inspection procedure into your services and 

improve the value of your accounts. 


SATURDAY 


Profit Robbers 

Nancy Madrid, Bug Doctor, Inc.; 

Tim Periard, Bug Doctor, Inc. 

The beginning of the year is a great time to focus 

on your business. While you plan your budgets for 

2013 and beyond it helps to understand what your 

expenses were during the previous year. Our panel 

of experts from companies around the country will 

give you insights on how to reduce wasteful spending 

in the areas of employee expenses, labor costs, 

and overtime while you increase your production. 

Join us to better understand how you can maximize 

the efficiency of your business to ensure you’ll be 

more profitable in 2013! 

Navigating Generational 

Stack Up in Your Family 

Business at Home, the 

Office & the Boardroom 

12:00 Noon – 11:15 PM 

Mark Green, Ph.D., Family Business Consulting, Salem, OR 

The year 2010 marked the end of our latest 

global baby boom that began Generation Y 

(1981 to 2010) as birth rates throughout the 

world dropped sharply as a response to the 

global economic recession. It is not clear 

what the next generation will be called, but 

the reality is that for the first time in human 

history five generations and now a record 

sixth will attempt to live, work and own a 

business together without driving each other crazy. Our modern 

day Tower of Babel finds the GI Generation, Silent Generation, 

Baby Boomers, Gen X and Gen Y all stacked up trying to co-exist as 

they each have their own unique perspectives, work style, biases, 

and approach to money and business as well as expectations of the 

proper roles of family members. Dr. Green will share analysis of the 

various generations and their roles in the changing structure of the 

family business and build a more comprehensive understanding 

of the dynamics of the family in the family business can move the 

multi-generational family business from chaos and conflict to true 

collaboration and improved performance. 

12:00 Noon – 3:00 PM 

OPTIONAL TOUR 

Behind the Scenes 

Tour of Fenway Park 


1:15 PM – 2:30 PM 

CONCURRENT 


Biology and Control of Rover Ants 

Dr. Roger Gold, Texas A&M University, 

College Station, TX 

Rover ants are an increasingly common pest in 

the southeast United States. In this session, learn 

about the biology and unique behavior of rover ants 

(Brachymyrmex patagonicus) which makes them difficult 

to control, as well as treatment tips that you 

can use to successfully manage this exotic pest. 

Succession Planning 

Kevin Kordek, A-Active Termite & Pest Control 

Co., Virginia Beach, VA; Matt Nixon, American 

Pest Management Inc., Fulton, MD; Alfie Treleven, 

Sprague Pest Solutions, Tacoma, WA 

Now that you’ve got an overview of succession 

planning, it’s time to see actual cases how this has 

worked with individuals in our industry. This panel 

of PCO’s will outline the steps they have taken to 

plan for the future of their company. Get an inside 

perspective on the various ways and methods that 

have been used by leaders in our industry. 

Unlocking the Mysteries 

of Insect Growth Regulators 

Dr. Richard Kramer, Innovative 

Pest Management, Brookeville, MD 

Insect growth regulators are an important part of 

the pest management professional’s toolbox; however, 

they are often misunderstood and not used to 

their full potential. In this session, learn everything 

you ever needed to know about IGRs: what they 

are, how they work and when to use them as well 

as practical treatment information that will boost 

the effectiveness of your control programs.

Profit Angels 

Dennis Jenkins, ABC Home & 

Commercial Services, Lewisville, TX; 

Michael Patton, Patton Termite & Pest 

Control, Inc., Wichita, KS; Ted St. Amand, 

Atlantic Pest Solutions, Kennebunkport, ME 

During the economic recession it’s imperative that 

companies look for ways to expand. In many cases 

this means adding new service offerings. From 

holiday lights to wildlife, the companies represented 

on this panel have explored new markets to help 

them grow and retain employees. Learn from these 

individuals and decide if adding a new service line 

within your organization will be a smart way to be 

successful in the future. 

2:30 PM – 3:30 PM 

NPMA Annual Membership 

Meeting & PestWorld 2012 

Grand Prize Raffle Drawing 

7:00 PM – 7:30 PM 

Reception for A Night on 

Beacon Hill 

7:30 PM – 11:00 PM 

A Night on Beacon Hill 

Sponsored by 

Transport yourself to Boston’s most sophisticated 

neighborhood, Beacon Hill, with its cobble-stoned 

walks and wrought iron fenced streets, gorgeous 

gardens and eclectic lamp posts, and join us for the 

glitz and glam of a traditional and chic Beacon Hill 

Gala to celebrate the closing of PestWorld 2012. 

Featuring entertainment provided by Boston’s hottest 

and most sought after band, Live Radio, this is 

a night you don’t want to miss. 

Black Tie Optional 

Social Media 

John Wayne Zimmerman, eRocketFuel 

12:00 Noon – 1:15 PM 

Intermediate Session 

Now that you are familiar with the top 

social media sites, let’s talk about how 

to get a ton of people in a short amount 

of time to love what you do, how you 

use social media for building your brand 

online, and turning people into customers and raving fans. 

At the end of this session you will be able to: 

• Build your brand in social media 

• Create a massive following 

• Use the right social media tools for the job 

• Find people online quickly that need your service 

1:15 PM – 2:30 PM 

Advanced Session 

Building up friends/fans/followers is great and you need to take 

it to the next level – make some cold hard cash from it. Let’s cut 

to the chase – the purpose of marketing is not to make people 

feel good with pictures of puppies and babies. As businesses, we 

need to create revenue or perish. The power of social media is the 

power to harness 1-to-1 relationship building. Online or offline. 

At the end of this session you will be able to: 

• Create real friendships that sell for you 

• Sell without selling – The new selling techniques 

of social media marketing 

• Discover who’s needs you and how to find them 

online daily with tools that do it for you 

• Strategies for making life long customers 

• Strategies for delivering ‘real value’ in a commodity 

driven economy 


PestWorld Exhibit Hall 

The PestWorld Exposition is the heart of the convention and this year’s single largest, industryrelated 

trade show floor. With more than 150 leading vendors showcasing the latest products and 

services, exhibitors will launch new products, explain current techniques, and demonstrate solutions 

to benefit small, mid-sized, and large pest management companies, as well as government employees 

and university researchers. 

This year’s exhibitors are companies with the products and services you are looking for, including: 

• Manufacturers and Distributors of Products and 

Equipment for Pest Control, Termite Control, 

Mosquito Control, Nuisance Bird and Wildlife 

Control, and Lawn Care 

• Mold Remediation Suppliers 

• General Services and Products for Small 

Businesses such as Cell Phones, Credit Cards, 

Insurance, Legal, Uniforms and Security Video 

Systems 

• Vehicle Equipment and Accessories, 

including GPS Systems 

• Computer Systems Technology, Software, 

Web Developers and Hand-Helds 

• Recruiters/Employment Services 

and Human Resource Consultants 

• Ad Agencies 

• And Much, Much, More! 

Take time over four high intensity days to explore the 

100,000 square feet of exhibit space and be captivated 

by what our industry has to offer – and discover products, 

services and partnerships that are perfect for your business. 

MAP YOUR SHOW 

Be sure to visit our Interactive Floor Plan available at 

www.npmapestworld.org/pestworld2012. Here, you can 

check out all of the exhibitors and create your own personalized 

show planner. All you need to do is search the 

floor plan by exhibitor or product to locate exactly who 

and what you want to visit at the show, add them to your 

agenda and print it out to take with you to the show. You 

can also use the agenda planner to organize all of the 

sessions you’d like to attend! 

Maximize your show investment and ensure every minute 

you spend on the show floor counts by knowing exactly 

where to find who AND what you’re looking for. 

Exhibit Hall Events 


and Welcome Reception 

Wednesday, October 17, 4:00 PM – 7:30 PM 

Lunch in the Exhibit Hall 

Thursday, October 18, 11:30 AM – 2:30 PM 

Lunch in the Exhibit Hall 

Friday, October 19, 12:00 Noon – 2:30 PM 

Coffee and Doughnuts 

in the Exhibit Hall 

Saturday, October 20, 8:00 AM – 10:00 AM 


PestWorld 2012 Directory 

(as of May 22, 2012) 

A.J. Gallagher/PestSure 

Association 

A.R.E. Accessories, LLC 

A.R.M. Solutions 

AB Bait Co. 

Allergy Technologies, LLC. 

American Profit Recovery 

AMVAC Chemical Corporation 

AP&G Co., Inc. 

Avitrol Corporation 

B & G Equipment Company 

Basement Systems, Inc. 

BASF Pest Control Solutions 

Bayer Environmental Science 

Bed Bug Chasers, Inc. 

Bell Laboratories, Inc. 

BioTrap Science 

Bird Barrier Pest Barrier 

Bird-B-Gone, Inc. 

Brownyard Group, Inc. 

Bug Stop 

BWI Companies, Inc. 

Cardinal Professional Products 

Container Manufacturing, Inc. 

Control Solutions, Inc. 

Coxreels 

Critter Control, Inc. 

Curtis Dyna Fog, Ltd. 

Directory Assistants, Inc. 

Diversified Sales & Marketing 

Dow AgroSciences 

DuPont Professional Products 

Earth Care Products 

Eco Keeper 

Ensystex, Inc. 

Entomological Society 

of America 

Envincio LLC 

Environmental Delivery 

Systems, Inc. 

FleetMatics USA, Inc. 

FLIR Systems 

Fly-Bye Bird Control Products 

FMC Corporation 

Forshaw Inc. 

General Motors Corporation 

Geotech Supply Co. LLC 

Heat Assault 

HY Global dba VECTORFOG 

Innovative Pest Control Products 

J. T. Eaton Co., Inc. 

J.F. Oakes Sales & Marketing. LLC 

Kness MFG. Co., Inc. 

Liphatech, Inc. 

Longray 

Marathon Data Systems, LLC 

Massachusetts Department of 

Agricultural Resoures 

Mattress Safe, Inc. 

MGK 

New England Pest 

Management Association 

Nisus Corporation 

Nixalite of America, Inc. 

Oberon3, Inc. 

Oldham Chemicals Co., Inc. 

P&L Systems 

Paraclipse, Inc., Automated 

Insect Control Div 

Paragon Professional Products 

PCO Bookkeepers 

Pest Control Technology 


Professional Magazine 

Pest-Heat Thermal Pest 

Management 

Pestmaster Franchise 

Network, Inc. 

PestWest USA, LLC. 

Philadelphia Insurance 

Companies 

Pi Chi Omega 

Plastdiversity, LDA. 

Protect-A-Bed 

Pumptec, Inc. 

Purdue University 

Quest Heat 

Real Green Systems 

Residex, LLC 

Rockwell Labs, Ltd. 

Safeguard Products, Inc. 

ServicePro.Net 

Silvandersson Sweden AB 

Susan McKnight, Inc. 

Syngenta 

TAP Insulation 

Te Li Composite Biotechnology 

& Pharmaceutical Co., Ltd. 

Technicide, Inc. 

Telogis 

Temp Vent Corporation 

Temp-Air - Thermal 

Remediation Division 

Termatrac 

Terramera 

Therma-Stor, LLC 

Thomco 

Tomahawk Live Trap, LLC 

Tramex Ltd./ Black Hawk Sales 

Tyeng Long Incorporation 

Univar Environmental Sciences 

UPF&DA 

Weisburger Insurance Brokerage 

Wildlife Control Supplies, LLC 

Winfield Solutions, LLC. 

Woodstream Corporation 

Xcluder - Global Material 

Technologies 

Yodle 

Zarbeco, LLC. 

Zoecon/Central Life Sciences 


Optional Tours 

Wednesday, October 17 

Boston City Tour 

9:00 AM – 12:00 Noon 

$40 per person 

Explore Boston’s historical sites with a narrated tour aboard an air-conditioned, luxury motorcoach. 

This tour takes you through Boston’s beautiful Victorian Back Bay area, built entirely upon reclaimed 

wetlands. In the center of the Back Bay is Copley Square, where you will see the architectural masterpiece, 

Trinity Church. You will also pass by the historic Symphony Hall and the Boston Public Library. 

Next, this tour will take you through the prestigious Beacon Hill neighborhood and pass by the 

Massachusetts State House, the Boston Commons and Public Gardens. Finally, in the Boston’s 

renowned North End, you will take a brief walk up to the historical Old North Church. 

Lunch is not included. 

Post Convention Trip 

Martha’s Vineyard 

The historic Harbor View Hotel & Resort on Martha’s Vineyard, 

located in the very heart of Edgartown, Massachusetts is the 

perfect setting to end your PestWorld experience. 

Built in 1891, overlooking Martha’s Vineyard’s Edgartown 

Lighthouse, Edgartown Harbor and Chappaquiddick Island, 

the hotel is flanked by historic homes from 19th Century 

whaling captains. Explore the quaint town on a bicycle or 

a short walk. With golf, dining, beaching, sailing, outdoor 

heated pool and much more, you’re going to love 

Martha’s Vineyard! 

NPMA has secured discounted 

rooms at Harbor View Hotel & 

Resort starting at $125.00 per 

night. To guarantee a reservation 

for individual call in, the hotel 

requires a deposit equal to full 

prepayment of room and tax for 

stays 3 days or less. Limited rooms 

are available and reservations must 

be made by September 2. Call 

800-225-6005 and reference NPMA. 

Visit www.harbor-view.com for 

more information on the resort. 

Please Note: A separate registration fee will 

be charged for this trip. 

Harvard University and the JFK Library 

10:30 AM – 2:00 PM 


During this tour, you will stroll through Harvard 

University as your guide points out the historic 

architecture of the oldest university in the country. 

Next, you will visit the John F. Kennedy Presidential 

Library and Museum, located on a ten-acre park, 

overlooking the sea. Upon arrival at the museum, 

you will have access to three theaters, period settings 

and 25 dramatic multimedia exhibits, where 

you can see historical events through President 

Kennedy’s eyes and narrated in his voice. 

Boxed lunch is included. 


12:00 Noon – 2:00 PM 


Perhaps one of Boston’s most unique experiences 

is a tour on its famous Ducks! These funky, multicolored, 

World War II amphibious vehicles navigate 

the streets of Boston as well as the currents of our 

Charles River, traversing past historic sites including 

the State House, Boston Common, Government 

Center, fashionable Newbury Street and so much 

more! Then, it’s into the Charles River for breathtaking 

views of the Boston and Cambridge Skylines 

– vistas you can’t see from anywhere else. 



The Sights, Sounds and Tastes of 

New England’s Beautiful North Shore 

9:00 AM – 4:00 PM 


Enjoy a day spent exploring the treasures of the 

North Shore. Begin your travel with a refreshing 

ferry trip from Boston’s gorgeous harbor to 

Salem’s vintage seaport. As you dock at Salem’s 

harbor you will have the opportunity to tour the 

House of the Seven Gables and spend time exploring 

the unique downtown. Enjoy lunch at the 

famous Gloucester House, renowned for its lobster 

dishes and fresh seafood specialties. After lunch, 

you will have the chance to walk through the old 

seaport streets of Gloucester and Rockport. 

Lunch is included. 


9:30 AM – 11:00 AM 


Perhaps one of Boston’s most unique experiences 

is a tour on its famous Ducks! These funky, 

multi-colored, World War II amphibious vehicles 

navigate the streets of Boston as well as the currents 

of our Charles River, traversing past historic 

sites including the State House, Boston Common, 

Government Center, fashionable Newbury Street 

and so much more! Then, it’s into the Charles 

River for breathtaking views of the Boston and 

Cambridge Skylines – vistas you can’t see from 

anywhere else. 


with Tour Guide 

9:30 AM – 12:00 Noon 


A comfortable motorcoach will transport you to 

beautiful Boston Common to begin your journey 

back in time on the Freedom Trail! Join a costumed 

Colonial guide as he or she takes you on 

a 90-minute walking tour of The Freedom Trail, 

ending at historic Faneuil Hall. 

This 2.5-mile walk through history follows the red 

brick road to 16 historic sites: Boston Common, 

The Massachusetts State House, Park Street 

Church, Granary Burying Ground, King’s Chapel, 

Ben Franklin’s statue, Old South Meeting House, 

Old Corner Bookstore, Old State House, Boston 

Massacre Site, Faneuil Hall, Paul Revere House, 

Old North Church, Copps Hill Burying Ground, 

USS Constitution and Bunker Hill Monument. Your 

tour continues through the Quincy Market area to 

Boston’s famous Faneuil Hall, where statesmen, 

orators and the public have gathered for two centuries 

to discuss and debate. 


Fenway Park Tour 

12:00 Noon – 3:00 PM 


No other professional baseball park captures the 

spirit and triggers the emotion like Fenway Park. 

Named for the famous “Fens” area of Boston 

where it stands, Fenway Park has become a landmark 

in Boston. 

From Pesky’s Pole to the Green Monster in left 

field, experience Fenway Park up-close and personal. 

Take a tour of Fenway Park and learn about 

the history of the stadium. Close your eyes and let 

your imagination wander. You just may able to hear 

the crack of the bat as Ted Williams hits the longest 

measured homerun in Fenway’s 94-year history! 


PLEASE NOTE: This tour is contingent upon the Red Sox’s 

participation in the World Series. 


Spouse & Guest Program 

Experience PestWorld and enjoy Boston as a spouse or 

personal guest with the Spouse & Guest program. Your 

registration includes access to the PestWorld General 

Sessions, A Night on Beacon Hill, Exhibit Hall, gift bag, 

Thursday Lunch and one of the Friday tours listed below. 

Thursday, 

October 18 

Spouse Luncheon and Program: 

A Chowda’ Cook-Off 

Featuring Jasper White 

11:30 AM – 2:00 PM 

Enjoy an amazing lunch while learning how 

to prepare the perfect pot of New England 

Clam Chowder from Jasper White, a famous 

Boston chef and owner of five local seafood 

establishments, who will perform a personal 

cooking demonstration of Boston’s 

famous Chowda’. 

Friday, 

October 19 

NOTE: Please indicate on the registration form 

in which tour you’d like to participate. 

Spouse Tour Option One: 

Explore Boston Tour 

11:00 AM – 5:00 PM 

This tour takes you through Boston’s beautiful 

Victorian Back Bay area, built entirely 

upon reclaimed wetlands. In the center of the 

Back Bay is Copley Square – a must-photo 

opportunity of the architectural masterpiece, 

Trinity Church, and the Boston Public Library. 

Next, you will drive through the prestigious 

Beacon Hill neighborhood, the most beautiful 

homes in Boston as you hear about its rich 

history in African slave underground and its 

famous neighbors. You will see the breathtaking 

Massachusetts State House and the moving 

Shaw Memorial and hear about the historical 

Boston Commons. Lunch will be offered at one 

of Boston’s favorite and America’s most historic 

restaurant, Union Oyster House 

Spouse Tour Option Two: 

Lexington/Concord Tour 

11:00 AM – 5:00 PM 

This tour begins in the North End, where 

Paul Revere started his famous midnight 

ride. From there, follow his footsteps to the 

town of Lexington where you can view a 

Diorama of the Battle of Lexington and take 

a short walk to beautiful Lexington Green, 

where you will see the battle site and visit 

the Minuteman Statue. 

The tour then continues to Concord to visit 

the picturesque Old North Bridge where the 

Minutemen fired “the shot heard around the 

world” while making their stand against the 

British Troops. Enjoy lunch at the Concord 

Colonial Inn before concluding your day 

of history at the Concord Museum, where 

among the important assemblage of artifacts 

are the “one, if by land, and two, if by sea” 

lantern, immortalized by Longfellow’s Paul 

Revere’s Ride. 


pestworld2012 

October 17–20 / Sheraton Boston Hotel / Boston, MA 

John B. Hynes Veterans Memorial Convention Center 

Registration Information 

Your name will appear exactly as indicated on this form, so please print or type all information. 

One registration per person and spouse. Photocopies are acceptable. 

Name_______________________________________________________________________________________ _____________________________________________________________________________________________ 

FIRST 

First time attendee Yes No 

Company________________________________________________________________________________________________________________________________________________________________________________ 

Address___________________________________________________________________________________________________________________________________________________________________________________ 

City___________________________________________________________________________________________ State_____________________________________________________________________________________ 

Zip_____________________________________________________________________________________________ Country________________________________________________________________________________ 

Phone_______________________________________________________________________________________Fax_________________________________________________________________________________________ 

E-mail______________________________________________________________________________________________________________________________________________________________________________________ 

LAST 

Rate Calculator 

NPMA MEMBER RATE 

EARLY BIRD 

DISCOUNT 

THROUGH 

9/3/12 

REGULAR 

RATE 

AFTER 

9/3/12 AMOUNT 

1St Attendee $485 $525 $_________________ 

2Nd–4Th Attendees $450 $490 $_________________ 

Each Add’l. Attendee Over 5 $385 $425 $_________________ 

First Timer’s Express 

No Meals Included 

$325 $325 $_________________ 

International Delegate $325 $365 $_________________ 

NON-MEMBER RATE 

1St Attendee $585 $625 $_________________ 

2Nd–4Th Attendees $550 $590 $_________________ 

Each Add’l. Attendee Over 5 $485 $525 $_________________ 

First Timer’s Express 

No Meals Included 

$325 $325 $_________________ 

International Delegate $375 $415 $_________________ 

Spouse/Guest Name_________________________________________________________________________________ 

First time attendee Yes No 

FIRST 

________________________________________________________________________ 

LAST 

Spouse/Guest $350 $395 $_________________ 

Thursday Lunch Yes No 

Payment Method 

Check enclosed (payable to NPMA) Check #__________________________________________________________________________________________________________ 

Credit Card MasterCard Visa 

Indicate which option: Boston Lexington 

Npma Management 

Institute $100 $100 $_________________ 

Technicians’ Day $95 $95 $_________________ 

Bed Bug Symposium $0 $0 

Card Number__________________________________________________________________________________________________________________________________________________________________________ 

Outcome Driven Sales (Wed.) 

$0 $0 

Cardholder Name__________________________________________________________________________________________________________________________________________________________________ 

Expiration Date_______________________________________________________________________ Security Code_____________________________________________________________________ 

Authorized Signature___________________________________________________________________________________________________________________________________________________________ 

Registration Fees 

Registration fees must accompany this form or registration will not be processed. All checks should be 

made payable to NPMA, and must be in U.S. dollars, drawn on a U.S. bank. If you fax this registration form, 

do not mail a duplicate copy. Full registration fees include access to all educational sessions, exhibit 

hall, general sessions, and social functions associated with the convention. Fees do NOT include travel, 

hotel or optional tours. 

OPTIONAL TOURS 

Boston City Tour (Wed.) $40 $40 $_________________ 

Harvard University 

and the JFK Library $75 $75 $_________________ 

Boston Duck Tour (Wed.) $50 $50 $_________________ 

Boston Duck Tour (Sat.) $50 $50 $_________________ 

The Sights, Sounds and 

Tastes of New England’s 

Beautiful North Shore $80 $80 $_________________ 


with Tour Guide $60 $60 $_________________ 

Fenway Park Tour $45 $45 $_________________ 

Refund Policy 

All cancellations and refund requests must be received in writing. 

• By Sept 17...............................................................100% 

• Sept 18–24............................................................... 75% 

• Sept 25–30............................................................... 50% 

• Oct 1–8...................................................................... 25% 

• After Oct 8................................................................ None 

• No-shows................................................................ None 

After October 8, 2012 all registrations will be onsite. If your 

registration is received after October 8, it will not be processed 

until you arrive at the convention. 

3 Ways to Register 

Mail 

NPMA, 10460 North Street 

Fairfax, Virginia 22030 

POST CONVENTION TRIP 

Attendee $195 $195 $_________________ 

Spouse $125 $125 $_________________ 

Fax 

703.352.3031 

GRAND TOTAL $___________________________ 

Online 

www.npmapestworld.org

10460 North Street 

Fairfax, VA 22030 

www.npmapestworld.org 

Register today at www.npmapestworld.org/pestworld2012 

Hotel and Travel Information 

Sheraton Boston Hotel 

Connected to the Hynes Convention Center, the Sheraton Boston Hotel is the headquarters hotel 

for PestWorld 2012. Ideally located, Sheraton Boston Hotel is in the heart of one of America’s 

most historic cities. This hotel is only four miles from Logan Airport and blocks from the financial 

district, Charles River, trendy Newbury Street and Fenway Park. 

Visit npmapestworld.org/pestworld2012/hotel or call (617) 236-2000 to reserve your room. 

Rooms are guaranteed until September 20. 

Additional rooms are available 

at the following property: 

The Westin Copley Place 

The Westin Copley Place is linked to the Hynes Convention Center via skybridge and is 

only a stroll away from shopping at the Copley Mall, Prudential Building, and Newbury Street. 

Please Note: The Westin is approximately a 10-minute walk from the convention center. 

Visit npmapestworld.org/pestworld2012/hotel or call (617) 262-9600 to reserve your room.

Download the Official PestWorld 2012 Program. - National Pest ...

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