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BalanceSheet 2011 - maharashtra gramin bank

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20) Movement of NPA during the year:<br />

Particulars<br />

(Rs. in Lacs)<br />

31st March <strong>2011</strong> 31st March 2010<br />

Gross NPA as at the commencement of the year 6992.55 7002.80<br />

Additions during the year 2483.15 2882.28<br />

Less Reduction during the year<br />

i) Amounts recovered 1426.55 1847.16<br />

ii) Amounts Written Off 436.60 901.11<br />

iii) Upgradation 42.66 144.26<br />

Gross NPAs as at the close of the year 7569.89 6992.55<br />

Less Provisions 4360.06 4173.02<br />

Net NPA as at the close of the year 3209.83 2806.20<br />

21) Movement in provision for Non Performing Advances:<br />

(Rs. in Lacs)<br />

Particulars<br />

31st March<br />

<strong>2011</strong><br />

31st March<br />

2010<br />

Opening balance (excluding provisions on standard assets) 4173.02 5054.80<br />

Add: Provision made during the year 623.65 240.00<br />

Less: Write Off during the year 436.60 1121.78<br />

Closing Balance 4360.07 4173.02<br />

22) Disclosure of complaints:<br />

A. Customer Complaints -<br />

Sr. Particulars Details<br />

a No. of complaints pending at the beginning of the year 17<br />

b No. of complaints received during the year 63<br />

c No. of complaints redressed during the year 74<br />

d No. of complaints pending at the end of the year 06<br />

B. Award passed by the Banking Ombudsman -<br />

Sr. Particulars Details<br />

a No. of unimplemented Awards at the beginning of the year Nil<br />

b No. of Awards passed by the Banking Ombudsman during the year Nil<br />

c No. of Awards implemented during the year Nil<br />

d No. of unimplemented Awards at the end of the year Nil

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