HANDBOOK - Wellington Institute of Technology
HANDBOOK - Wellington Institute of Technology
HANDBOOK - Wellington Institute of Technology
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COURSE TITLE:<br />
Course Number:<br />
Customer Service<br />
MA2005<br />
Level: 2<br />
Credits: 15<br />
Pre or Co requisites: MA3008 (C), MA3009 (C), MA3010 (C)<br />
Learning Hours:<br />
Face-to-face tuition 65<br />
Self-directed with tutorial support<br />
available<br />
Online<br />
Distance (not online)<br />
Resource based learning (not<br />
online)<br />
Workplace learning<br />
Supervised work experience<br />
Self-directed (out <strong>of</strong> class without direct<br />
tutorial support)<br />
Workplace project<br />
Tests and examinations 6<br />
Other<br />
(State)……………………………..<br />
24<br />
55<br />
Total learning hours 150<br />
Aim(s):<br />
To gain knowledge and skills <strong>of</strong> the service requirements <strong>of</strong> a make-up pr<strong>of</strong>essional,<br />
including personal presentation and communication; and to provide basic life support.<br />
To gain knowledge <strong>of</strong> responsibilities and expectations when performing a make-up<br />
consultation.<br />
Topic(s) or summary <strong>of</strong> content:<br />
1. Personal presentation<br />
2. Pr<strong>of</strong>essionalism<br />
3. Elementary client make-up consultation<br />
4. First Aid
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