Offense! - Camden

Living Excellence
Volume 4 Issue 2
Camden’s on the
Offense!

Living Excellence
Table of contents
Letter from the President 3
The hummingbird 4
my camden 5
anniversaries 6
camden news 7
corporate 7
real estate investments 8
strategic services 9
human resources 11
employee development 12
aroc 14
droc 14
hroc ` 17
iroc 18
Lvroc 19
troc 22
born leaders 24
LivingitUP
Volume 4, Issue 2
2

Team Camden:
Early this year Coach Stewart outlined our goals for 2010 and
if we follow our plan, Camden will have another winning year.
• Beat our Budgets
• Outperform the Market
• Increase Renewals
• Minimize Processes
• Live the Camden Culture
You all know that Camden is a company unlike any other, and
our performance in the first half only solidified that. We’re
ahead of the game, beating the budget and positioned to
take advantage of what we believe may be one of the best
multifamily business environments we’ve ever seen. But we
still have to keep our focus and commitment. It’s still way too
early for any victory laps, but no matter what the economy and
the market throw at us, Camden associates have shown how to
maintain a winning attitude.

WHY a hummingbird
Living Excellence
You’ve all seen ACE the Hummingbird hanging out at your community’s
events and you see the drawing of the green hummingbird on Camden’s
logo every day, but you may be wondering why Camden chose a
hummingbird to represent its business and brand.
The hummingbird is ideal. Universally liked and fascinating to observe, the
hummingbird has maintained a particularly powerful mystique throughout
history and mythology. In Camden’s logo, the hummingbird has been
drawn to create the moment prior to landing. This is an important position
because this concept is neither about flight nor migration—it is about
destination. It is about a deliberate, if not magnetic, attraction to Camden.
The green color of the bird represents growth, friendliness, brightness
and freshness, all important qualities that Camden wants to convey to
prospective and current residents.
Using the metaphor of a hummingbird about to roost represents “coming
home,” which is exactly what Camden has brought to life in its logo and
in its mascot, ACE.
LivingitUP
Volume 4, Issue 2
4

My Camden
I feel Camden is a great place to work
because of the great opportunities for
advancement it offers its employees. I started
out as a groundskeeper and through want
of advancement and better opportunity,
Camden afforded me this through Camden
college, great mentors, excellent leadership
and management that aspires you to be great.
Being a former Marine, these are qualities I can
relate to and Camden has them all. Thanks.
—Carlos Rodriguez, Camden Lakeside,
Service Technician
I hear (or see in emails) ‘thank you,’ ‘you’ve
been so helpful,’ ‘you rock’ and other similar
phrases more in a day here than elsewhere in
a month. Camden people are very generous
with their compliments. No one is afraid to
tell someone else thanks for whatever they
did, whether it took days or a minute. A
reply email with a verbal smile makes my day
brighter and gives a little lift to the project at
hand (and the occasional Nerf rocket doesn’t
hurt either!). What a nice way to work!
—Anonymous
I absolutely love working for
Camden! I have recommended
three friends who have now been
hired on as well, and they can
tell you the same feeling that I
have. Camden is a real family;
everyone genuinely cares for
one another. After having my
second child, I had to decide
on whether to come back to
work or to be a stay-at-home
mom. It made me cry to think
about leaving my Camden
family and not coming back.
Needless to say I came back. I
love the way they always to
regenerate your energy when
things become repetitious by
adding employee fun days
and leasing rallies to get
everyone pumped up again.
—Lindsey Abrams, Camden Buckingham,
Resident Service Coordinator
LivingitUP
Volume 4, Issue 2
5

Anniversaries
Ed Malone Celebrates 30 Years
Ed Malone, Tampa Regional Vice President, celebrated his
30th anniversary with Camden. Malone began his career
with Paragon and continued on after the company was
merged with Camden. Hired as an Assistant Controller
in Tampa, Malone was promoted to controller and then
to District Manager, where he oversaw Camden Preserve,
Camden Bayside, Camden Westshore, Camden Live Oak,
Camden Lakeside and Camden Providence Lakes. Before
being promoted to Regional Vice President, Malone was
a Regional Manager, where he had the Tampa portfolio
and supervised the district manager in South Florida. Ed
has four children and in his off time enjoys being out on
the golf course.
Jeannine Henry Celebrates 25 Years
Jeannine Henry, Senior Executive Assistant, started her career
in 1985 as a secretary in the Marketing department of
Camden’s predecessor company. After a year and a half in
Marketing, she interviewed and was offered the administrative
position supporting Ric Campo. Twenty five years later speaks
for itself, as she has seen the evolution of a small company
into a national company. “I’m honored to be a part of this
amazing team and consider myself very fortunate to have the
privilege to work with and support Ric and the hardworking,
dedicated team that makes Camden one of the best places
to work,” Henry said. Henry, a native Houstonian, graduated
from Southwest Texas State (Texas State University) in 1983
with a BBA in Marketing. She married her husband, John, in
1985 and has two stepdaughters and five granddaughters.
Henry enjoys traveling, working in the garden, reading and
spending time with her grandchildren.
Teresa Watson Celebrates 25 Years
Just a short 25 years ago, Teresa Watson was hired as a
Leasing Consultant for Paragon, a company that would later
merge with Camden. Since that day, Watson has served as
a Software Systems and Development Manager, Director of
Training, District Manager and, as of March 2010, Director
of Employee Development. She is so passionate about
helping Camden employees grow professionally that she
moved her family (which includes 12-year-old daughter
Rachel, dog Emily and cat-who-rules-the-roost, Penny) from
Tampa to Houston to take on her new role. Watson’s favorite,
unexpected benefit of moving to Houston: the gourmet
cupcake shops that abound in her new hometown!
LivingitUP
Volume 4, Issue 2
6

CAMDEN NEWS
Kristy Simonette Recognized
as a 2010 “Woman of Influence”
Congratulations to Kristy Simonette, Senior Vice President
of Strategic Services, for being named to Real Estate
Forum magazine’s “Women of Influence 2010” list!
Simonette was recognized for her accomplishments in the
commercial real estate industry and for her leadership in
developing several online technologies and platforms for
Camden. Way to go, Kristy!
Management Advisory Committee
Meeting Leads to Changes
The annual Management Advisory Committee meeting was
held in Houston August 3-5. MAC provides an opportunity
for questions and answers, reviews of current challenges and
new ideas and concepts. Topics are submitted by each member
from their region. These topics translate into policy and process
changes that affect every Camden associate. This year, 254
topics were discussed over three days. Some topics presented
at the meeting are already being implemented. One topic that
came up frequently is the format of printed quotes—there are
some blank pages and extra items that do not add value for
guests. The OneSite team has already contacted RealPage to
make a change in the appearance of quotes. They are reducing
paper usage and improving on-site processes.
Members of MAC gather together during their annual meeting
in Houston.
corporate
Group Recognized as Winning Sales Team
for 2010 HomeAid Project Playhouse
Alisha Gillihan, HR Assistant; Amanda Boyer, Internal Auditor;
Heidi Eisenach, Project Staff Accountant, and Elizabeth Bryson,
Assistant Project Manager, were named the winning sales team
for the 2010 HomeAid Project Playhouse. HomeAid is a nonprofit
sponsored by the Greater Houston Builders Association
that identifies long term, stable homeless care providers and
pairs them with GHBA members who in turn donate materials
and time to build transitional homeless shelters. The Camden
team donated their time to help the group sell raffle tickets.
For selling the most tickets, the team received free Houston
Astros tickets to the key presentation, which is when HomeAid
presents the playhouse key to the winning family before an
Astros game, as well as other fun prizes.
The 2010 HomeAid Project Playhouse winning team is (from left to right):
Alisha Gillihan, Elizabeth Bryson, Amanda Boyer and Heidi Eisenach.
LivingitUP
Volume 4, Issue 2
7

Corporate
Volleyball Team Shows Camden Spirit
The Camden Setters and Spikers volleyball team bumped, set
and spiked its way through its inaugural season this summer.
The team advanced to the playoffs, but unfortunately was
eliminated in the first round. Overall, the team racked
up a record of 14-28. Throughout the season, the team
developed a special bond among all of its members, and
it also had an overabundance of Camden spirit. Everyone
who participated had a great time and is looking forward
to a kickball league this fall.
Members of the first ever Camden volleyball team included (from left
to right, back row): Travis Oden, Andrew Bollom, Laquinta Alexander,
Lawanda Washington, Robert Alfaro; (middle row) Carla Obara, Adam
Boatz; (front row) Jamie Walker, Jackie Truesdell, Alisha Gillihan, Danyel
Ayers; (not pictured) Suzette Martinez, Will Smith and Sarah Whitmore.
real estate investments
Camden Closes on Camden Yorktown
Camden closed on another acquisition to go into the Fund,
Camden Yorktown. The community, located in northwest
Houston, has 306 units and was completed in 2008. Brenda
Cantu is the new Community Manager, and Terri Buchanan is
the Regional Manager. It’s very exciting to be buying again, and
Camden hopes this is the first of many closings in 2010.
Camden Ivy Hall Joins Company Portfolio
Camden is proud to announce the acquisition of Camden
Ivy Hall in July, a Class A++ asset with 110 units in
Midtown Atlanta. Touring an asset on Thursday afternoon
and closing the next Tuesday Not a problem for one of
the top 10 companies to work for in the U.S., and thanks
to unbelievable support from all sorts of employees at
all times of the day and night. The property is adjacent
to Camden Midtown Atlanta, and both will be managed
by Kelli Bradwell, Community Manager; Michelle Moran,
Regional Manager, and Dawn Mathwig, Division Vice
President. Acquiring this asset in five days sets a new record
that Camden doesn’t necessarily want to beat; however, it
just goes to show that anything can be done with the right
attitude and right people.
Camden Ivy Hall is one of the recent acquisitions in the
Camden portfolio.
Camden Yorktown is the newest addition to the HROC region.
LivingitUP
Volume 4, Issue 2
8

DEPARTMENTAL NEWS
strategic services
Camden Contact Center Continues
Excellent Performance
The Contact Center Consultants were mystery-shopped in July, and
the team scored an average 98 percent, with five individuals scoring
a perfect 105 percent. The CCC answered 1,000 calls per day
during the quarter, with each agent averaging 83 calls. In addition,
the CCC responded to 275 emails per day during this time. The
average sales call lasted 5.7 minutes, while the email response time
was 10 minutes.
Consultants have also been using Twitter to encourage prospects
to visit www.camdenliving.com. On average, 30 percent of Twitter
followers have visited the website to find out more about Camden.
Year to date, the CCC has created 57,703 guest cards from phone
calls resulting in 25,875 scheduled appointments. Emails have
generated 39,054 guest cards with 2,473 appointments scheduled.
The CCC assisted the on-site leasing teams with 4,920 leases,
totaling $55,605,654 in community revenue through August.
Strategic Services Making a Difference
with Junior Achievement Program
Thirty volunteers from the Strategic Services Department will
begin making a difference in our Houston community schools
in September. The department is joining the 12,000 Houston
area Junior Achievement (JA) volunteers as part of the nation’s
largest and oldest economic education program dedicated to
educating young people about business, economics and free
enterprise. After all, Camden has so much to share about good
healthy working environments since we represent a great place
to work!
Strategic Services employees are assigned classrooms to
teach the JA program. Volunteers will act as positive role models
and mentors to grades K – 12 and will meet with students for
45 minutes, five to seven times during the fall semester. This
will present an opportunity not only to teach lessons but also to
impart knowledge and experience as business professionals.
Strategic Services is excited to be a part of the positive impact
that JA has on kids and the enhancement of their desire to stay
in school and pursue a career in business.
If you are looking for a worthy volunteer opportunity,
consider JA! Think about it… you are investing in your economic
future—these kids will one day be in charge of Social Security!
The Camden Contact Center includes (from left to right, back
row): Nathan Bernardi, Marcus Brown, Danielle Rivers, Amanda
Dempsey, Alison Hall, Brandon Thomas, Io Pike; (front row)
Tiffany Beck, Jamie Walker, Raquel Rowe, Brenda Brown,
Jackie Truesdell (who is holding the CCC mascot, a Big Blue
Beta named Steve), Krissy Robertson and Rose Trauschke.
Social Media Networking Leadership Team
Debuts on ‘Simply Camden’ Blogs
When Camden rolled out community Facebook and Twitter
pages over the summer, it soon realized just how passionate
many of its employees were about social media. The company
decided to harness this passion and developed 18 city blogs
that center on the interests of residents and prospects. The blogs,
which went live in mid-August, are updated weekly by the Social
Media Networking Leadership Team, a group of Camden
bloggers from major metro areas across the country.
There are a wide variety of posts on the Camden blogs. In
any one day, a reader will find posts featuring local farmers’
markets, interior design tips, shopping specials, music
festivals—even cupcake bakeries. Members of the Social
Media Networking Team will come to Houston on October 26
for official media training. In the meantime, check out ‘Simply
Camden’ at http://camdenblogs.wordpress.com.
LivingitUP
Volume 4, Issue 2
9

DEPARTMENTAL NEWS
STRATEGIC SERVICES
Corporate Marketing Group Builds Bears
for Ronald McDonald House
The Corporate Marketing group enjoyed a day of giving. In
August, the group headed to Build-A-Bear Workshop, where
everyone built a stuffed animal. When the stuffed animals were
dressed and boxed in their Build-A-Bear houses, the department
delivered them to the Ronald McDonald House located in the
Houston Medical Center. The Ronald McDonald House provides
housing for families who have ill children undergoing treatment
in the Medical Center. While delivering their donation, the group
was able to tour the facility, which features 50 rooms, several
kitchens, a laundry facility, community recreational rooms and
playgrounds and is designed to keep families comfortable
during their child’s hospital stay.
Single Sign-on Solution Now Available
to All Camden Employees
Are you overwhelmed by too many passwords to remember and
find yourself calling the BSC for assistance An Enterprise Single
Sign-on solution is here to resolve this dilemma for many of our key
applications. Once logged into the Camden network, end users
will be automatically logged into key applications such as OneSite
Payments, YieldStar, Camden Connect, Ops Tech, JDE, TAP, PNC
and—coming soon—OneSite. We no longer have to remember
multiple login IDs and passwords for applications that are part of
Single Sign-on.
Some other new features are Multi-User Switching and Self-
Service Password Management. Through Multi-User Switching, all
community desktops will allow three concurrent users to log in to
the same desktop without rebooting. This will increase leasing staff
productivity and provide greater customer service. Customers will
no longer need to wait while a desktop is rebooting in order for a
leasing consultant to assist them.
Self-Service Password management allows for individuals to
reset their Camden network login password without calling the
BSC. It is quick and easy to enroll. Begin by selecting five security
questions and answers. Any time you don’t remember your network
password, simply answer the random security questions, and you
will be prompted to create a new password.
IT hopes that you enjoy these Single Sign-on features and is
looking forward to your feedback.
Members of the group, which includes (from left to right, back
row): Steve Kim, Philip Meyer, John Selindh; (middle row) Julie
Keel, Jeniffer Kling, Carla Basha; (front row) Robert Alfaro, Krista
Smith, Kristy Simonette and Lauren Perkins, hold their Build-A-
Bears before donating them to the Ronald McDonald house.
Community Computer Upgrades
Coming Throughout the Fall
The IT Desktop Department started a new project in August
to upgrade the old, slow computers for a large number of
communities. These dinosaur computers were way past
their lifespan and needed replacement fast. IT, along with
partners HP and CDW, added an extra level of discounting
on these computers, saving Camden thousands of dollars.
IT has made it a priority to deploy these new computers
directly to Camden communities. An estimated 18 percent
of computers will be replaced between August and
November. Your local IT technician is working day, night
and weekends to make your online experience a more
productive one.
New Improved JDE Reports
Now on Demand
A new web interface with popular PIE features will be available in
September. New reports are now available for Region Managers,
Division Vice Presidents and by property status (same store,
non-same store, etc.). Select the Fiscal Year/Month, Report Type
(Monthly, Other Reports or All Reports) and then specify all reports
or check individual reports. It’s that easy!
LivingitUP
Volume 4, Issue 2
10

DEPARTMENTAL NEWS
Human resources
Camden Communities Score
100 Percent on Safety Visit
HR would like to congratulate Camden Steeplechase,
Camden Sugar Grove, Camden Copper Ridge, Camden
Centreport, Camden Harbor View, Camden Parkside,
Camden Towne Center and Camden Club. All of these
communities scored 100 percent on their Workers
Compensation Safety Visit. Way to go, and thank you for
your continuous commitment to safety!
Camden Employees Provided
with Accounting and Auditing Ethics Hotline
Available 24 hours a day, seven days a week, the toll-free
Accounting and Auditing Ethics Hotline (1-800-963-5834)
provides Camden employees an anonymous option for
reporting improper financial activities or violations of
Camden’s financial-related policies. The goal of the hotline
is to provide an easy reporting method so these issues can be
quickly identified and corrected.
Employees are encouraged to use the hotline to share
concerns about potentially improper conduct in accounting
and auditing matters. For example, the following concerns
should be reported via the hotline: misstatement of revenues
or expenses; falsification of contracts, reports or records;
improper supplier or contractor activity (such as contractor
selection based on personal gain); securities violations (such
as insider trading), and theft. Violations and concerns can be
reported via telephone or web. Employee input is essential
to ensuring that Camden continues to maintain the highest
ethical standards.
Employees Can Benefit from Stock Ownership
Camden’s Employee Share Purchase Plan (ESPP) allows employees who have been with the company for at least one year
to purchase shares of Camden stock (NYSE: CPT) at a discount. Once you have completed one year of service, you are
automatically eligible for the plan and can enroll online to contribute via payroll deduction or complete the paper form to
contribute via lump sum. There are two six-month purchase periods each year, and enrollment is in June and December.
Employees receive a 15 percent discount from the stock price on the first or last trading day of each period, whichever
is lower. Employees are required to hold all shares for nine months before selling them. The next ESPP enrollment will be in
December. Please look for an email announcing that the enrollment window is open.
For the January – June 2010 period, employees contributed $251,947.83 to purchase 7,256 Camden shares for $34.72
per share. Based on the closing price of $47.46 on September 1, employees’ investments grew $12.74 per share. In addition,
all shares purchased through the ESPP are paid dividends (currently $0.45 per quarter / $1.80 per year).
Camden’s stock plans—ESPP, options and restricted stock—are administered through UBS Financial Services. This year,
all employee accounts at UBS were enrolled in electronic delivery for statements and reports as part of Camden’s Live
Green initiative. Electronic retrieval is an environmentally friendly and secure means to access important documents at your
convenience. Employees may access their accounts online at www.ubs.com/onesource/cpt. For more information, contact
Blake Beyer in Human Resources.
LivingitUP
Volume 4, Issue 2
11

DEPARTMENTAL NEWS
Employee Development
Camden U Introduces Two New Classes
Employee Development has combined the concepts covered
in the Basic Electricity and Advanced Electricity courses to create
Basic Electricity: Apartment Wiring Made Easy, an efficient, handson
excursion into the world of apartment wiring and all related
information. This course includes new graphics, new activities
and revised class materials to make the course more closely and
accurately reflect the work done on-site. Look for this course at a
training classroom near you!
With valuable input from manager focus groups, the Finance
and Employee Development departments teamed up to improve
Camden’s budget process and create a new Camden U course,
ACE Your Budget! Your Guide to Camden’s Budgeting Process. This
course will be held throughout Camden’s portfolio this fall to help
teams prepare for the annual budget bonanza. The course will be
offered each fall for new managers or those who want a refresher.
Camden U Graduates
Congratulations to the most recent graduates from Camden U! The individuals listed below have successfully completed all
of the
Graduates
required
PROCESSING
coursework for their degree programs.
Graduates
NAME JOB TITLE LOCATION
Angela Cummins Community Manager Camden San Paloma
Anthony Jones Service Technician Camden Orange Court
Cali Walden Leasing Consultant Camden Stoneleigh
Erika Sanders Leasing Consultant Camden Landings
Francisco Duarte Community Service Supervisor Camden Sea Palms
Graciel Meza Assistant Manager Oasis Springs
Janae Pranschke Assistant Manager Camden Lakes
Jennifer House Leasing Consultant Camden Westwind
Jesus Cruz Grounds Keeper Camden Farmers Market
Jesus Moreno Grounds Keeper Camden Reserve
Linda Campbell Community Manager Camden Brookwood
Luis Valentin Service Technician Camden Orange Court
Margaret Clark Leasing Coordinator Camden Renaissance
Mark Carruthers Assistant Manager Camden Bel Air
Peter Wild Community Service Supervisor Camden Touchstone
Rachel Edwards Leasing Consultant Camden Centreport
Ramon Vega Community Service Supervisor Camden Las Olas
Raul Quinones Service Technician Camden Reserve
Regina Fresquez Assistant Manager Camden Lago Vista
Robert Abreu Service Technician Camden Providence Lakes
Robert Carrano Community Service Supervisor Oasis Bay
Sandra Haymond Make Ready Technician Oasis Ridge
Terance Bevers Community Service Supervisor Camden Old Creek
Camden U Training Program Completions
Congratulations to the most recent training program completions from Camden U! The individuals listed below have
successfully
Completions
completed
PROCESSING
all of the required coursework for their training programs.
Graduates
NAME JOB TITLE LOCATION
Karen Ewing District Coordinator Atlanta Regional Office
Charlotte Maffia District Coordinator Denver Regional Office
LivingitUP
Volume 4, Issue 2
12

DEPARTMENTAL NEWS
Employee Development
Camden’s New Mentors
Congratulations to our newest Camden Mentors! The individuals listed below have successfully completed all of the
requirements mentors PROCESSING to become mentors.
Graduates
NAME JOB TITLE LOCATION
Mark Fischer Community Service Supervisor Camden Landings
Omar Guiliani Service Technician Camden Renaissance
Erick Rosa Community Service Supervisor Camden Renaissance
Sarah Dudley Assistant Manager Camden Breakers
Misty French Assistant Manager Camden Baytown
Kristen Hart Leasing Consultant Camden Bel Air
Richard Sievers Community Service Supervisor Camden Hills
Luis Cross Service Technician Camden Palisades
Omar Rauda Community Service Supervisor Oasis Ridge
Jorge Flores Service Technician Oasis Sierra
Mentor Program Shares Successful Mentor Moments
The Mentor Program plays an important role in the success of Camden. Mentors make the difference for employees. They
share knowledge while connecting employees to our culture and values. They care about each mentee and take pride in
the mentee’s achievements. Here are a few of their responses when they were asked to share what they do to help make
employees successful:
“I try to make the new employee feel at home and part of
our family by getting the whole team involved. I make sure
that they know that the learning is for their personal
growth, and we take a pace that is comfortable for them.
I give them personal anecdotes relating to my Camden
beginnings and what has given me success and what hasn’t
worked so well. I also make myself available anytime after
the mentor sessions for questions or concerns.”
– Anna Grier, Camden Foxcroft Leasing Consultant
“My best practice for mentoring is taking the
time to really find out the mentee’s areas
of expertise and competencies. If you take
the time to learn about your mentee, you
not only will keep them engaged, but you
may also learn a new skill yourself!”
–Rosanne Reeder, Camden Cross Creek Community Manager
“To show a mentee how valuable they are
empowers them and gives them the drive
to succeed. I let my mentee know I am
working for them, whatever they need.
They say home is where the heart
is. As a mentor, my goal is to ensure
that new employees know we are the
difference that changes an apartment
into a home for our residents.”
–Morgan Karsh, Camden Plaza Leasing Consultant
“I let them know that I was in their shoes, and I know
how they feel. It breaks down the nerve levels a bit.
I also share stories with them on what they might
encounter on a day-to-day basis and role play. By
the time they leave, they are pros at leasing, and
feel comfortable leasing, and talking to residents
and prospects.”
–Amanda Hyman, Camden Bay Leasing Consultant
“I explain that one of Camden’s values is to work smart. I demonstrated to the
employee how to repair stoves and repair and troubleshooting A/C and HVAC. I truly
believe that knowledge and communication is key to everyone’s success. I am very
proud of my mentees and impressed with their desire to learn.”
–Jerry Turnbull, Camden Portofino Community Service Supervisor
LivingitUP
Volume 4, Issue 2
13

REGIONAL NEWS
AROC
AROC Managers Showcase
Community Issues at Leasing Rallies
Camden AROC sponsored leasing rallies in all markets that
were local expos during June. The community, regional and
district managers created booths that each showcased an issue
that was facing their community or market area faced. Office
and service teams from the sites visited the different booths
to offer ideas and discuss new ways to overcome the issues
that each manager is facing. In addition to fun giveaways at
each booth, the teams voted on the manager with the best
booth, and the managers selected the team that had the most
creative ideas. Everyone had fun and learned quite a bit.
Camden Cares Committee
will Extend Outreach Efforts
The Mid-Atlantic Region has formed a Camden Cares
Committee, full of great people who are passionate about
giving back to the community. In order to optimize involvement
within these communities throughout the year, the team
will spearhead opportunities and share responsibilities to
see these projects through completion. If team members in
the Mid-Atlantic wish to be more involved or have ideas for
ways to give back, please contact either Audra Shinnebarger,
Camden Roosevelt; Bridget Johnson, Camden Clearbrook;
Chaz Kilby, Camden Dulles Station; Jennifer Robinson,
Camden Lansdowne; Tiffany Johnson, Camden Valleybrook,
or Lisa Bryan, Carrie Bolling, Tom Sloan, Ashlee Zeronik or
Anne Peinado from the Regional Office.
Ken Sherman, Raleigh District Manager, shows off his exhibit
during one of AROC’s leasing Rallies.
East Division Leadership Meeting
Full of Collaborative Ideas, Mystery
Regional leadership groups from AROC and TROC gathered
at the East Division Leadership Meeting in Alexandria, Va.,
June 8-10. The meeting’s theme was the Magical Mystery
Tour, so everyone had to solve a murder at dinner the
first night. As dessert was wrapping up, one of the CMs
committed another murder, and the group had until dinner
the next night to figure out who did it. The next day, the
group visited seven of the 18 Mid-Atlantic properties and
enjoyed interacting with the teams.
The meeting was held on the final day where the
group had guest speakers from Houston that included
Malcolm Stewart, Chief Operating Officer; John Selindh,
Vice President of Marketing; Kristy Simonette, Senior Vice
President of Strategic Services; Teresa Watson, Director
of Employee Development, and Amanda Flick, Director
of Business Services. Everyone was involved in the lively
discussions they generated. This meeting provided an
excellent opportunity for the AROC and TROC teams to get
together and share ideas as the East Division.
AROC and TROC attendees gather together to solve a mystery
murder during the East Division Leadership Meeting.
LivingitUP
Volume 4, Issue 2
14

REGIONAL NEWS
AROC
iLease Contest Winners Take Home iPads
AROC rolled out the iLease promotion to keep teams focused on our new lease and renewal opportunities during the summer
months. Each week the teams were awarded “Apps” based on their performance. Each App was worth a cash bonus or an entry
into the iPad drawing contest. One winner was selected per district. The official iPad winners for AROC were Jamie Malecki from
Camden Ballantyne (Farr District); Rachel Wirth from Camden Cotton Mills (Williams District); Princess Winston from Camden
Potomac Yard (Bryan District); LaVette Lagon from Camden Russett (Bolling District); Mike Thomas from Camden Silo Creek (Key
District), and Emily Walker from Camden Governors Village (Sherman District). Congratulations to all of the winners!
Sherman District
winner Emily Walker
Farr District winner
Jamie Malecki
Bolling District winner
LaVette Lagon
Key District winner
Mike Thomas
Bryan District winner
Princess Winston
Williams District
winner Rachel Wirth
Camden Kickers Win Raleigh Kickball Championship
The crowd, on the edge of its seat since the first inning of this
kickball championship game, is gripped by the back-and-forth
thriller. Tension mounts as the Camden Kickers, down by a run in
extra innings, load the bases with two outs. A run would tie it, two
would win it. But with a strikeout here, the Kickers would lose the
crown to their rival team, “Where My Pitches At”
The pressure would make Derek Jeter crumble.
The last pitch is a lightning bolt, but the Kickers are known for
coming through in the clutch. The line drive splits second and short,
streaming into centerfield. Two runs score, and the crowd erupts in
cheers as Camden wins the 2010 Spring Kickball Championship
for the city of Raleigh. It may not be the major leagues, but this
game had all the makings of an ESPN classic.
Dena Filiaggi, Leasing Coordinator at Camden Manor Park
Apartments and left fielder for the team, started the Camden
Kickers as an outreach tool. She was able to connect with
hundreds of people twice a week while also getting her residents
to join a citywide organization. Filiaggi partnered with surrounding
businesses that also had teams, finding more ways to spread the
Camden name.
The Camden Kickers first started out as a leisure activity for the
residents last fall. After finishing their first season with an impressive
record of 9-3, the team was out for triumph the second time around.
They finished the spring season 12-1, which earned them a playoff
bid. The rookie Kickers took everyone by surprise by winning the
championship game. The fun and excitement spread throughout
the Camden community, as team members would invite their
friends, neighbors and family out to watch the games. The kickball
team has become so popular in the Camden community that
Camden Manor Park will be starting a second team.
The team has been able to promote Camden in a cost-effective
and entertaining way, while supporting Camden values like
work smart, have fun and be a team player.
“The fall season is going to be tough this year since we won
the championship in the spring,” said Lauren Scoville, Leasing
Consultant at Camden Manor Park and the team’s coach. “But
at least everyone recognizes the Camden name now!”
The Camden Kickers include (from left to right, back row):
Rachel Litts, Jason Champion, Shaun Cavey, Brian Lindsay,
Greg Myers; (middle row) Travis Cox, Amanda Blackstock; (front
row) Tia Risalvato, Lauren Scoville, Dena Filiaggi, Brandy Carr.
LivingitUP
Volume 4, Issue 2
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REGIONAL NEWS
AROC
Camden Spreads the Word
During Alive After Five
The Uptown Charlotte communities spread the Camden love
and more than 5,000 koozies at Alive After Five 2010. The
summer-long city event is a big hit with warm weather, live
music and prizes. Once the clock strikes five, Charlotte’s
businesspeople hit the streets of Uptown to unwind and mingle,
giving the team the perfect opportunity to increase awareness
of Camden communities in the area.
The Camden team composed of (from left to right): Darcy Nagel,
Holly Casper and Marcie Williams participate at Alive After Five 2010.
DROC
Camden Passage Has World of Fun
During Employee Day Out
The Camden Passage team took a break from the July heat
and relaxed at their employee day out. The team enjoyed a
fun-filled day at Oceans of Fun/Worlds of Fun, where the
spent the day riding the rides and relaxing in the pool.
Reeder and Wind Represent
Camden At IREM Conference
Camden Cross Creek’s Community Manager Rosanne
Reeder and Assistant Manager Sarah Wind attended this
year’s Institute of Real Estate Management Conference
in Chicago, Ill. The conference is for IREM leaders with
a program designed to help build membership and
management skills. The pair attended several courses,
including Using Communication as a Leadership Tool,
Diversity within IREM, Generation Insight (a look into
different generations in the workplace) and Chapter
Leaders breakout sessions. Wind is currently the IREM
ARM Chairperson and Reeder will be the IREM ARM
Chairperson for the 2011 term.
Members of the Camden Passage team enjoy their employee
day out.
LivingitUP
Volume 4, Issue 2
16

REGIONAL NEWS
DROC
Gary Gregory Completes
Ironman Competition
Gary Gregory, Community Manager of Camden Westview,
was off to the races in Louisville, Ky., on August 30. Gregory
completed the Ford Ironman Louisville two hours better than
his personal goal. The Ford Ironman Louisville is an ultra
distance triathlon consisting of a 2.4-mile swim, a 112-mile
bike ride and a 26.2-mile run.
“I want to congratulate Gary on such an amazing
accomplishment with completing the Ironman two hours
earlier than his goal,” said Shelley Stone, DROC’s Senior
Director of Marketing. “And thanks (to) the Louisville crew
for being there to support Gary.”
Camden St. Louis Spends
Employee Day Out at Six Flags
The Camden St. Louis team enjoyed its annual
employee day out in June. The group spent the day at
Six Flags, riding all of the attractions and cooling off
in the water park.
District Picnic Provides Good Food,
Games, and More
Members of the Camden Louisville team gathered for its
district picnic at Camden Brookside in June. Attendees
had a potluck lunch and invited all employees and their
families to come eat. It was a fun day of games, prizes,
swimming and spending time together.
Gary Gregory shows his medal after completing his Ironman
competition.
HROC
Groundskeeper Shows His
Commitment to Maintenance
Regional Education Specialist Amy Abdallah has enjoyed
having Mack White, Groundskeeper at Camden Royal
Oaks, in her classes, but one day this summer, he showed
up to class with a unique ring on his finger. When Abdallah
commented on how interesting the ring was, White told
her that it was actually part of a sink. He wears the ring to
represent his “marriage to maintenance.”
“(Mack) adds spice to our life every day he is at work,”
said Dee Holmes, White’s manager. “I am extremely
proud of him and the innovative way that he expressed
his dedication to Camden!”
Mack White proudly shows his “marriage to maintenance” ring.
LivingitUP
Volume 4, Issue 2
17

REGIONAL NEWS
HROC
Camden Employees Compete
in Maintenance Mania Competition
Members of HROC’s maintenance crews competed in
the 2010 Maintenance Mania National Championship
Qualifying Awards. Maintenance Mania, a program through
the National Apartment Association, pits maintenance
technicians against one another as they compete in a
variety of skill-based games including faucet installation,
alarm installation, toilet repair and car competition.
Camden winners included Sergio Alquicira, who
finished third in faucet installation with a time of 28:21; and
Arcenio Fuentes who took home first place in toilet repair
with a time of 33:56. Congratulations!
Communities Recognized
for Outstanding Landscaping and Grounds
Camden Stonebridge and Camden Sugar Grove received
recognition for Outstanding Landscaping and Grounds from
local municipalities and organizations this past spring. The
Westchase District visited Camden Stonebridge recently to
recognize the property staff, and the city of Stafford stopped
in at Camden Sugar Grove to do the same. The property
staff is recognized again and thanked for their efforts in
keeping the property clean and green, all while providing
a pleasing environment for residents to live and Camden
employees to work.
The HROC team represents Camden during the 2010
Maintenance Mania National Championship Qualifying Awards.
Louise Crawford and Peggy Grigar from Camden Sugar Grove
show off their award.
Arcenio Fuentes competes in the car competition at the 2010
Maintenance Mania National Championship Qualifying Awards.
Noe Ortiz, Hazael Vega and Nubia “Rosie” Gonzalez of Camden
Stonebridge, along with Regional Landscape Director Michael
Binns, hold their award.
LivingitUP
Volume 4, Issue 2
18

REGIONAL NEWS
HROC
Camden Breakers Wins First Ever TALi Award
Camden Breakers in Corpus Christi continues their mission to
make the community a fun place to live and play. This summer,
Camden Breakers learned that they were one of the top 25
communities to be awarded the first ever Turner Apartment
Loyalty Index (TALi) award for excellence in customer service
from J Turner Research, an independent research company
specializing in resident and prospect surveys. Camden Breakers
was recognized for being dedicated to delivering outstanding
customer service to its residents. More than 750 communities
participated in the program, and only the highest-rated
communities from across the nation have been recognized with
this award.
Information was gathered throughout 2009 from residents
at each community, and rankings were established in a variety
of categories including overall customer service, interaction with
personnel, willingness to provide a referral to the community,
satisfaction with maintenance requests and more. Resident
responses were then analyzed by J Turner Research, and a
TALi score was assigned to each community based on resident
satisfaction levels. The TALi score enabled an unbiased and
scientific comparison of satisfaction levels across all the
communities regardless of brand, location or size.
Congratulations, Camden Breakers!
Camden Breakers shows its appreciation to residents.
Camden Corpus staff work together for a successful
move-in day at Camden Marimar.
Camden Miramar’s Move-In Day Debuts
New Residence Hall, Celebrates
100 Percent Occupancy
During move-in day at Camden Miramar, nearly 1,500
students converged on the Texas A&M University-Corpus
Christi Campus in preparation for the start of classes and a
new chapter in their life.
Move-in is a special time for everyone involved, and it
literally takes a village to create a successful Camden Miramar
move-in. A successful move-in sets the tone for a great
semester and a better transition for students and their parents.
Planning occurs 12 to 28 months in advance, as it requires
the time and talent of all Camden Corpus associates to help
prepare close to 1,800 make-readies for summer conferences
and fall move-in. Various organizations and community
volunteers also came out to assist students and their families
as they unloaded and moved their belongings into Camden
Miramar’s eight residence halls and ten apartment buildings.
This year also marks the opening of Coral Hall, the newest
residence hall at Camden Miramar, and the buzz among the
students was exciting to see. The big move-in kicked off a
whirlwind of events for the 1,415 students who call Camden
Miramar home. After settling in, they took part in a string of
orientation and social events that Camden Miramar’s student
staff hosts, including building meetings, college basics and a
welcome luau.
Congratulations to the Camden Miramar team for their
efforts and diligence to reach a 100 percent occupancy!
LivingitUP
Volume 4, Issue 2
19

REGIONAL NEWS
IROC
IROC Properties Surprised with
Appreciation Week Festivities
IROC properties were surprised during the week of August
16-20 as the regional office showed them how much they
are appreciated. Each property had a week of fun planned
for them. Every community received a large cookie cake, a
bowling outing, a banana split party and a Rocky Mountain
Chocolate Factory gift basket.
“We can never say thank you enough to the properties
for all they do,” said Trisha Beezley, IROC’s Business
Relations Manager. “We truly appreciate each and every
person, and we are so happy to have them on our team.”
Employee Appreciation Day
Celebrated at Dave and Buster’s
The spirit stick was up for grabs at IROC’s Employee
Appreciation Day, so each community presented their
excitement with noisemakers, silly string, confetti and by
standing on tables and cheering with pom-poms. Employees
were also treated to bowling, lunch, and a day away from
the office at Dave and Buster’s.
Erica Reinke (left) and Melinda Graham (right) were surprised
by other Camden employees during IROC’s Employee
Appreciation Day.
IROC employees gather together during their appreciation
week bowling outing.
Camden Recognized as One
of Arizona’s Most Admired Companies
Regional Vice President Melinda Graham was excited to
find out that Camden was selected as one of 43 winners
for Arizona Business Magazine’s inaugural Arizona’s
Most Admired Companies Awards, or MAC Awards. The
company will be recognized at an awards reception and
will be featured in the September/October edition of the
magazine. Camden is also in the running to win one of
four Spotlight Awards, which include Workplace Culture,
Leadership, Social Responsibility and Customer Excellence.
Winning companies were selected based on Workplace
Culture, which was voted on by employees, Leadership
Excellence, Corporate and Social Responsibility and
Customer Opinion, which was assessed by customers.
“These companies truly exemplify what it means to be a
good corporate citizen,” said Cheryl Green, Vice President
of Marketing for Arizona Business Magazine. “MAC winners
consistently show strong leadership, a commitment to the
communities in which they operate and concern for their
employees and customers.”
LivingitUP
Volume 4, Issue 2
20

REGIONAL NEWS
LVROC
LVROC Communities Compete
for Colorado Cup at All-Stars Summer Fest
Fun and competition goes hand-in-hand in Colorado, and
on August 25 at Sloan Lake Park, the Colorado communities
got to do just that at their annual All-Stars Summer Fest. The
stakes were a little higher this year because of a new twist,
the Colorado Cup. With the addition of the Colorado Cup,
communities would have more than just bragging rights—
they would have a trophy to display for an entire year.
Communities prepared ahead of time by brushing up
on their squats, sprints and throwing arms. They practiced
concentration and coordination techniques and came up
with their game plans. Summer Fest started out with all seven
properties trying their luck and skills at the All-Stars Arcade.
The arcade games consisted of the duck pond, where All-
Stars selected one duck from a pond with hopes that it was
the lucky star duck to win a prize. Other games included
staking for apples, a ring toss, a coin toss, beanbag toss and
washer games.
When the All-Stars Arcade closed, the race for the
Colorado Cup started full-force. Teams competed in several
races like fill the bucket, football throw and egg-in-a-nest.
After the races were over and victories were tallied, Team
Camden Pinnacle proved to be the dominate force. Pinnacle
might be one of LVROC’s smallest communities, but their
competitive spirit proved to be larger than all the other
communities. Congratulations, Colorado Cup champs!
Team Interlocken members include (front to back): Tiffany Stanley,
Mandy Wimmler, Shirley Arnold, Leah Grossman, Ryan Englade,
Brian Norcross, Tom Mote.
Team Pinnacle swept the competition to take home the
Colorado Cup. Members include (from left to right): Jeff
Crankshaw, Austin Bartlett, Mary Beth White, Jason Taylor and
Dana Kujawa (not pictured).
Las Vegas Communities Succeed
with Live Like a Rock Star
Twenty-nine Las Vegas communities committed to “Rockin’
the House” to generate traffic and leases during the months
of May, June and July with the “Live Like A Rock Star”
marketing campaign. The communities decorated their
offices and celebrated the ’70s, ’80s and ’90s during specific
promotion weeks each month. Besides living Camden’s
value to have fun, communities netted 354 leases during
the three promotional weeks of this summer campaign.
ACE the hummingbird rocks out with Amber George, Nicola
Connelly and Jessie Marmurowski during their “Live Like A Rock
Star” campaign.
LivingitUP
Volume 4, Issue 2
21

REGIONAL NEWS
LVROC
Sur-Prize Patrol Visits LVROC Communities
LVROC likes to have fun and celebrate the on-site teams’
successes with their very own version of the Publisher’s
Clearing House Sur-Prize Patrol. This year’s focus is on CLEi
scores and increasing the percentage of email addresses
on file for residents. The region has made steady progress,
increasing CLEi to a 29 and email addresses to 72 percent.
The Sur-Prize Patrol visited Camden Tiara in June to
celebrate their CLEi score of 67 YTD through May; Camden
Cove in July to celebrate their CLEi score of 64 YTD through
June; and to Oasis Bay in August to celebrate their CLEi score
of 69 YTD through July. All LVROC communities continue
to work diligently to raise their scores and increase email
addresses.
Camden Tiara’s staff holds their certificate during their Sur-Prize
Patrol visit.
TROC
iLease Internal Promotions Increase Occupancy, Renewals and New Leases
TROC inside teams competed in an internal iLease promotion from July 12 to August 15. Each community received a
poster designed to resemble a blank iPad. Goals were set for the communities in the form of “Apps.” When the community
team achieved their goals, they placed the App sticker on their iPad poster. In a matter of five weeks, TROC gained its best
sequential increase in occupancy, renewal increases and new lease increases. Stale apartment inventory was also lowered by
55 apartments. An individual contest was held based on leasing and retention, where individual employees had opportunities
to earn entries for a drawing where a real iPad was given away.
Winners included the Arevalo District Winner: Andrew Barnett of Camden Las Olas (competitors included Elizabeth
Vaccaro and Mario Rodriguez); Williams District Winner: Brenda Combs of Camden Preserve (competitors included Janice
Potter, Lisa Spencer, Chris Williams, Marion Clark and Krystle Bickell), and Frost District Winner: Natalie Daugherty of Camden
Club (competitors included Pam Kennedy, Erika Sanders and Liz Sturgeon).
Isaias Silva (left) and Fredlund
District winner Paulette
Brandenburg (right)
Arevalo District Winner
Andrew Barnett (left),
Elizabeth Vaccaro (middle)
and Mario Rodriguez (right)
Williams District Winner Brenda
Combs (middle) along with
Chris Williams (left) and Marion
Clark (right)
Frost District Winner Natalie
Daugherty (left) and Erika
Sanders (right)
LivingitUP
Volume 4, Issue 2
22

REGIONAL NEWS
tROC
Partner Appreciation Month
Proves a Success
Partner Appreciation Month, or PAM, is a program
developed by TROC to stimulate healthy outreach marketing
competition among Camden’s Florida communities and
generates leases quickly by month end.
The first round of appreciation started in August with
Darden Restaurants. Darden is the parent company for Red
Lobster, Olive Garden, Seasons 52, Long Horn, Bahama
Breeze and Capital Grill. Teams were encouraged to dress
the part, have fun and create fun outreach themes they
could take with them on personal visits that would remind
the employees of the mutually beneficial partnership.
TROC recognizes that the fostering of our Elite Benefits
relationships is key to leasing success and is already looking
forward to the next focus company for PAM!
Leasing Consultants Visit TROC Properties
on Magical Mystery Tour Leasing Rally
TROC Leasing Consultants took part in the Magical Mystery
Tour Leasing Rally on July 16 in Tampa, July 23 in Orlando and
August 6 in South Florida. Each group of consultants toured each
city, and on some days, were guided by ACE the Hummingbird.
The rally was designed for all leasing consultants to have the
opportunity to go to every community in their district. It was a great
experience for them to learn about all of the Camden communities
in their city. They gained many ideas they could take back to their
own communities. At every stop, the managers and assistants
shared ideas about what makes their community successful with
a creative theme. Themes included customer service superheroes,
treating customers like royalty, a camping theme to highlight the
landscaping and grounds, a luau to showcase service and a
tropical paradise, a ’60s theme describing a peaceful community
and many more.
ACE having fun with the Red Lobster’s logo.
Camden Live Oaks’ (from left to right) Katrina Huppman, Cindy
Fredlund, Denise Taveras and Juliana Johnson camp out during
TROC’s Magical Mystery Tour Leasing Rally.
TROC staff in their outreach theme outfits gather together
during the event.
Camden Orlando Finishes High in
Orlando’s Best Places to Work
Camden Orlando finished in its best place ever in Orlando’s
Best Places to Work competition. Companies were divided
into five divisions based on their number of employees. Out
of 5,552 employee surveys and 104 companies, Camden
Orlando finished third in the medium companies category and
14th of all companies that competed in Orlando Best Places to
Work. Disney’s score was 92.6, while Camden’s was a 92.2.
Watch out, Disney…Camden Orlando is coming after you!
LivingitUP
Volume 4, Issue 2
23

Born Leaders
AVERY JAMES JEREMIAH
Brandi Pitts, Assistant Manager at Camden
Glen Lakes, and husband Lance welcomed
their daughter Avery Elizabeth Pitts on July
1, 2010. Avery weighed 8 lbs. 0 oz. and
measured 20.5” in length.
James Williams, Service Technician at
Camden Cross Creek, and his wife Ashley
welcomed their twin sons James Edward
and Jeremiah Michael on July 16, 2010.
James Edward weighed 4 lbs. 14 oz.
James Williams, Service Technician at
Camden Cross Creek, and his wife Ashley
welcomed their twin sons James Edward
and Jeremiah Michael on July 16, 2010.
Jeremiah Michael weighed 3 lbs. 9 oz.
KEPHA LANDON MEGHAN
Nicolette Munguia, Administrative
Assistant at Camden’s corporate office,
and husband Mauricio welcomed their
son Kepha Nokolai Munguia on August
16, 2010. Kepha weighed 6 lbs. 15.1
oz. and measured 20” in length.
SCARLET
Aaron Little, Groundskeeper at Camden
Meadows, and his girlfriend Brittany
Griffin welcomed their son Landon Little
on July 9, 2010. Landon weighed 7 lbs.
7 oz. and measured 21” in length.
Julie Andux, Assistant Manager for
Camden Bayside, and husband Michael
welcomed their daughter Meghan Ashley
Andux on June 28, 2010. Meghan weighed
7 lbs. 10 oz. and measured 21” in length.
Kami Cordero, Community Manager at
Camden River, and husband Eric welcomed
their daughter Scarlet Aria Cordero on July
17, 2010. Scarlet weighed 7 lbs. 20.5 oz.
and measured 20.5” in length.
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