Warranty - SAF Procedure - Customer.pdf - Transpec

A repairer needs to get the following details before contacting Tranpecs:
Repairer: (Who is doing work)
Name:
Contact:
Phone:
Owner : (Of the trailer)
Name:
Contact:
Age of vehicle:
Rego:
Kms:
Fault:
You must also get an order number from your customer (owner of vehicle) should warranty be
declined by SAF
Transpecs will send you either by fax or email;
Requirements to be able to make claim
Photo template
Service Report Form to be completed
Warranty Procedure Flowchart
Idea of standard times that SAF-Holland will cover for the repair
Service Report
You must either fax or email back completed service report form with details of
• Fault
• Cause
• Rectification
• Photos – standard trailer identification – see photos below
• Photos – failed product in situ
• Proforma/sample invoice or service estimate
The service report needs to be completed in full within 5 days of repair date and along with photos
and sample invoice be sent to Transpecs. Failure to complete the form in full or supply the
mandatory photos will jeopardise the claim.
Transpecs will issue a warranty reference number. This number must be used on all
correspondence.
The Repairer must supply an order number for replacement parts, the warranty number can not be
used for replacement parts.
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25March2010