Warranty - SAF Procedure - Customer.pdf - Transpec

Transport Specialties Ltd
Cnr Kerrs and Ash Rds, Wiri,
PO Box 98971, Manukau City 2241.
Phone: (09) 980 7300 Fax: (09) 980 7306
Email: mailroom@transpecs.co.nz
SAF-Holland Warranty Claims
SAF-Holland warranty is on manufacture failure only and is made up of components.
• All products are covered by a 12 month – 160,000km warranty.
• Certain axles and suspensions have further Guarantees of Competence associated with
them for 36 months – 500,000km.
• Intra assembly Guarantee of Competence can be extended to 1 million – 5 years on
Highway only, within Terms and Conditions
Refer to www.transpecs.co.nz for full details of Guarantees of Competence for NZ terms and
conditions.
Any product failure arising from incorrect installation of components, vehicle manufacture defects
or repair work are not covered by the SAF-Holland guarantee of competency and is the
responsibility of the trailer builder or repair agent.
If you have any questions on the warranty terms and conditions, please contact Transpecs.
Notification must be received by Transpecs within 24 hours of a product failure.
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A repairer needs to get the following details before contacting Tranpecs:
Repairer: (Who is doing work)
Name:
Contact:
Phone:
Owner : (Of the trailer)
Name:
Contact:
Age of vehicle:
Rego:
Kms:
Fault:
You must also get an order number from your customer (owner of vehicle) should warranty be
declined by SAF
Transpecs will send you either by fax or email;
Requirements to be able to make claim
Photo template
Service Report Form to be completed
Warranty Procedure Flowchart
Idea of standard times that SAF-Holland will cover for the repair
Service Report
You must either fax or email back completed service report form with details of
• Fault
• Cause
• Rectification
• Photos – standard trailer identification – see photos below
• Photos – failed product in situ
• Proforma/sample invoice or service estimate
The service report needs to be completed in full within 5 days of repair date and along with photos
and sample invoice be sent to Transpecs. Failure to complete the form in full or supply the
mandatory photos will jeopardise the claim.
Transpecs will issue a warranty reference number. This number must be used on all
correspondence.
The Repairer must supply an order number for replacement parts, the warranty number can not be
used for replacement parts.
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Photos
The photos are a mandatory requirement from SAF-Holland in Germany.
Standard identification photos required: rego plate (1), ebs sticker/brake code plate (3,4), vin and
rego sticker (2), hubo (5), axle serial number from right hand spindle (6), failed product as on
vehicle (in situ).
Further photos could be required dependent on product failure.
These photos are sent to SAF as a standard part of their claim process, so photos need to be
good, clear and focussed shots of the product or trailer part.
SAF will decline warranty claims without clear proof.
Examples of standard Identification photos
Rego Plate (1) VIN & Rego sticker (2)
EBS Sticker (3) Brake code plate (4)
Hubo (5) Axle serial number (6)
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Returned warranty parts
Product should be returned within 7 days at the Repairers own cost.
Follow-up letters are sent should failed product not be returned within 7 days.
If product is not returned within 30 days the warranty will be declined
Declined letter
Should the claim be declined, the reason will be put into a letter and sent to the Repairer.
Approval Letter
If the claim is approved, the reason and confirmation of action taken will be put into a letter and
sent to the Repairer.
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