EAP - The Pacific Infrastructure Challenge - World Bank (2006).pdf

Figure A.7: Reported Faults per 100 Mainlines
60
Telephone faults per 100 main lines
50
40
30
20
22.00
30.70
39.65
41.47
48.10
10
9.25
Source: ITU Data – only data from 1998 onwards was used to compile this graph
Notes: PNG: Papua New Guinea, FSM: Federated States of Micronesia
Box A.5: Quality of Telecommunications Service in Vanuatu
Telecom Vanuatu Limited (TVL) monitors quality of service against agreed
performance objectives on a regular basis. The table below provides an overview
of TVL’s fixed network performance against some standard indicators:
Indicator
Waiting list for mainlines 188
Faults cleared within target time (3 days
urban, 30 days rural)
% Calls that fail during peak time 0%
Telephone mainline faults
% calls for operator service answered
within target time
0
Fiji Samoa New Zealand Jamaica Mauritius FSM
TVL performance
76% for urban. Rural times are not
known
2560 faults:6500 main lines (April
2004)
94% within 20 sec
TVL’s fault repair time is longer than targets in other developing countries.
Malaysia’s target is to repair 80% of faults within 24 hours and 90% within 48
hours. In India, the target is to repair 90% of faults by the next working day.
TVL’s target for rural fault clearance is particularly long.
There are no failed calls on TVL’s network. This is because the network only has
one switch that caters for fixed and mobile networks and has an abundance of
spare capacity. This means that the network is seldom congested.
Source: “Infrastructure Regulatory Review for the Government of Vanuatu” Castalia and
Network Strategies, July 2004
Summary of Benchmarking
The benchmarking exercise shows that on the whole Pacific countries have lower
telecommunications access levels, and higher charges in international telephony and
internet services than other small island countries with similar income levels.
A.1.1 Institutional and Management Arrangements
The provision of telecommunications services in the Pacific countries is
characterized by monopoly organizations, limited private sector involvement and
informal regulation mostly by Government Ministries. Table A.1 and Figure A.8
summarize the institutional arrangements in Pacific countries.
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