EAP - The Pacific Infrastructure Challenge - World Bank (2006).pdf
EAP - The Pacific Infrastructure Challenge - World Bank (2006).pdf
EAP - The Pacific Infrastructure Challenge - World Bank (2006).pdf
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Figure A.17: Availability of Water Supply<br />
25<br />
Availability of water supply (hours per day)<br />
20<br />
15<br />
10<br />
5<br />
0<br />
Kiribati<br />
Marshall Islands<br />
St. Lucia<br />
Fiji<br />
Kosrae (FSM)<br />
Pohnpei (FSM)<br />
Solomon Islands<br />
Yap (FSM)<br />
PNG<br />
Dominica<br />
Vanuatu<br />
Samoa<br />
New Zealand<br />
Source: Castalia interviews, WDI data and <strong>Pacific</strong> Water Association 2001 Benchmarking Survey<br />
Note 1: PNG: Papua New Guinea, FSM: Federated States of Micronesia (PNG figures are for Madang and Rabaul areas<br />
only. Overall service levels are not known).<br />
Note 2: Large towns in Fiji have 24 hours of supply a day, but most other towns get between 18 to 20 hours of supply per day. In<br />
Samoa, Apia enjoys 24 hour a day supply, while rural towns get 14 – 18 hours and more remote towns, only 8. In Kiribati, water<br />
is available for between 3 and 8 hours a day to most of population on Tarawa.<br />
<strong>The</strong> number of customer complaints per connection is another good indicator of quality of<br />
service. Figure A.18 provides an overview of customer satisfaction for water and sanitation<br />
services, comparing customer complaint levels.<br />
Figure A.18: Level of Customer Complaints<br />
Level of customer complaints per connection - Water<br />
0.5<br />
0.4<br />
0.3<br />
0.2<br />
0.1<br />
0<br />
PNG<br />
Pohnpei<br />
(FSM)<br />
Yap (FSM) Palau Kosrae<br />
(FSM)<br />
Fiji<br />
Kiribati<br />
Level of customer compaints per connection -<br />
Wastewater<br />
0.7<br />
0.6<br />
0.5<br />
0.4<br />
0.3<br />
0.2<br />
0.1<br />
0<br />
Yap (FSM) Fiji Pohnpei<br />
(FSM)<br />
Kosrae (FSM) Palau Kiribati<br />
Source: <strong>Pacific</strong> Water Association, 2001 Benchmarking Survey<br />
Notes: PNG: Papua New Guinea, FSM: Federated States of Micronesia<br />
Kiribati, Palau and Kosrae in Federated States of Micronesia have a relatively high number<br />
of complaints per connection for water and wastewater services. Fiji has a high number of<br />
complaints for water, but far fewer for wastewater.<br />
106